UNICO 20°87° Hotel Riviera Maya
Address: México 307 KM 260, SOLIDARIDAD, 77710 Q.R., Mexico
Hotel Amenities you Can Expect!
- All-Inclusive or European Plan
- Beach Access
- Poolside Restaurants & Swim-Up Bars ($)
- Wedding, Event, & Meeting Venues ($)
- Valet Parking
- On-Site Bars and Restaurants ($)
- Outdoor Swimming Pools and Hot Tubs
- Concierge Desk
- Gift Shop ($)
- Complimentary WiFi
- Adults-Only Pool
- Spa and Beauty Salon ($)
- Daily Housekeeping
- Fitness Center ($)
- Airport Shuttle Service ($)
- In Room Dining
UNICO 20°87° Hotel Riviera Maya
UNICO 20°87° Hotel Riviera Maya is an all-inclusive luxury retreat on Riviera Maya’s beaches. It offers regionally inspired cuisine, art, and personalized services. With three pools, a holistic spa, and a wellness center, guests enjoy both relaxation and adventure. Rooms and suites feature rustic decor, modern amenities, and a Local Host for added service, ensuring an unforgettable stay in a contemporary Mexican paradise.
Experiences at UNICO 20°87° Hotel Riviera Maya
Room Amenities at UNICO 20°87°
- Exterior hydro spa tub
- Terrace with lounging area
- Bathroom with sliding door and sliding window
- Single rain showers with hand shower
- Separate shower and WC
- Double sinks
- Additional bathroom amenities
- 55 Inch TV
- Unique, curated custom designed furniture and local art pieces
- In-room mini bar
Frequently Asked Questions
The all-inclusive package includes gourmet dining, top-shelf drinks, 24-hour room service, pool and beach service, and daily and nightly entertainment.
Rooms range from Alcoba King and Ocean View to suites like the Estancia Tropical and the Estancia Suite with one or two bedrooms.
The resort features multiple dining options, including restaurants serving Mexican, Italian, Japanese, and Mediterranean cuisines, as well as in-room dining.
Yes, Esencia Wellness offers a holistic spa, full-service beauty salon, barber shop, and a state-of-the-art fitness center.
Yes, guests can enjoy local tours such as swimming with dolphins, exploring cenotes, ziplining, and visiting Tulum.
Yes, UNICO 20°87° is an adults-only resort, providing a tranquil and sophisticated environment.
Yes, the resort offers comprehensive wedding and event services, including personalized planning and stunning venues.
The cancellation policy varies based on the booking terms and conditions. It’s recommended to review the specific terms at the time of booking.
Yes, airport transfers can be arranged through the resort for an additional fee.
The resort embraces local culture through its design, cuisine, and activities, providing an immersive experience in the Riviera Maya.
What Do People Think About Staying At UNICO 20°87° Hotel Riviera Maya?
Beautiful resort!!! The staff is very helpful and the service was great. Food at the resort was really good and a nice variety.
Booked an “ocean view” room and upon check in, we have a view of the building across the way. Zero view of the ocean. False advertising!Edit: Approached the front desk and was told “too bad.” What a let down. This is our first trip together in 13 years and we had hoped to have a relaxing view to enjoy some quality time on. Instead we have a view of the entrance to the courtyard.What a let down.
Our stay in the Hall of Fame section in general was tremendous. The attention of the staff in general is very good. The daily activities are fun and the instructors like Angie, Sebastian and Rodrigo were super professional and pleasant. The massage with Mireya was very relaxing, so I recommend her.The nature of the place is incredible, we saw many free animals such as coatis, iguanas, eagles, pelicans and tepexcuinles.The buffet food as well as the gourmet restaurants are highly recommended.The kind butlers Rodrigo and Israel were available at all times.
Amazing time at this resort! Highly recommend the food, especially Cueva Siete.
I have a reservation for July 2024 but now I am afraid to go and I am thinking of canceling because I have seen many comments that have scared me a lot, “unique” I am very sorry but I am going to have to cancel I am very scared With people's comments, they have to have more control over that, this way you lose many customers and you lost me, I have already seen several comments that employees focus more on American tourism, that is a sign of racism now. That's why I'm going to have to cancel, it's incredible that a hotel of this category has such serious problems. You have no idea how many customers you've lost because of all those negative comments that have been placed on this hotel.
Overall a GREAT Experience, I've been to Unico before. My first visit was a little better; staff were a little more attentive in the past. ( First, visit the poolside waiters made rounds to get your drinks and food a lot more readily. This time I had to flag them down if I wanted something to eat. The facility seems to have a little wear and tear...loose shower heads our lampshade was crushed and bent....portions are smaller as well. The quality of the meals and the ability to order more makes up for the size but I did notice the difference. My only real complaint is that. Like most resorts, they push their vacation club/timeshare on you which is par for the course, however, giving the members all of the prime poolside seating is a bit much ( Most of the reserve seats were not even being used)While I understand that membership grants you some privileges. I think there should be some. Equity for those of us who paid the full price to stay there and want a pool side seat as well. I would definitely recommend UNICO overall.
We had a great time, all the food is delicious, there was nothing we didn't like, amazing service.
Excelent service, we could not ask for anything more. LH Aguirre was our host and he took really good care of us. The best vacations so far!
Super relaxing, excellent service, very clean and very friendly staff at all times
I visited UNICO 5/21/24-5/24/24 for my birthday celebration. I have traveled all over the world and to several all-inclusive resorts and I do not feel this resort it worth the money. I feel this way for several reasons.When we arrived, we were greeted and asked to sit for the check-in process. During this time, they held our passport for 20 mins which isn’t the most comfortable. We were introduced to our concierge Ishmael who we were told would assist with our dinner, amenity reservations, or whatever could make our stay comfortable. Prior to our tour, someone from the front desk ran to catch us to discuss a balance. I paid the initial deposit and the remainder they sent me via email. Why make someone pay three different transactions?!?We requested reservations at the Italian restaurant for 8:30. During our tour, we were told there were straw hats in our room and ladies available to paint the hats. When we inquired we were told they were full for the day and would not be back until Saturday, this was Tuesday and we were leaving Friday. We were shown to the lunch buffet and told our concierge would text when the room was ready. I had to text him at 2:58pm, in which he confirmed the room was ready. Not very helpful.When we arrived at dinner we were told our reservations were for one guest at 9:30 although he toured two guests. The service was extremely slow at this restaurant, and this was a theme at every lunch and dinner. The power also went out three times during this one dinner. The steakhouse dinner was so slow we left and ordered room service after waiting 90 mins for hummus and one pasta dish.Other random and unpleasant things: the additional blanket in the room smelled the mildew and the beach was disappointing as it was covered with seaweed.Food was average and drinks were watered down, which Ive noticed is common wit all inclusive resorts. While I feel the grounds are nicely kept (pools and landscaping), I think the rest of the experience was that of a 3 star resort and not worth $500-600/per night whatsoever.
This resort was extremely underwhelming and did not meet expectations. We had issues with the reservations (our travel agent and Unico kept blaming each other) but the issue was not resolved reasonably. I had all of my wedding guests travel to Mexico for my wedding and expected Unico to be a “luxury” resort but it was not up to expectations, and certainly didn’t meet the quality of other luxury resorts I’ve been to. Check in took over 2 hours for us, and our guests experienced similar issues despite our asking the manager multiple times to ensure they had a smooth experience. The ocean view rooms had no ocean view and room replacements weren’t offered (other than checking out at noon the day of the wedding and checking into the new room at 3pm when the wedding was at 4). The only option we were given was to pay $280 a night to upgrade. None of our reservations or requests made prior to arrival were made, and our guests had a hard time eating in the restaurants because “members had pre-booked reservations before arrival” even though we had tried to make them as well. Two of the three pools felt like hot tubs, the beach was full of seaweed, and there were people walking around the beach trying to sell us drugs. The activities such as the chocolate classes and the mixology classes were all full even though we requested spots prior to arrival, the scheduled snorkeling didn’t happen and we were not given an alternative option. The front desk staff were useless as well—unable to help with anything or communicate with the travel agent when there were misunderstandings about reservations. The managers offered no help. The only two people that were helpful during our stay were our wedding coordinator Daniela and our host Ismael (however, our guests didn’t have the same good experience with their hosts). We received a free two night stay if we book 5 nights for our anniversary, but we will not be returning. Absolutely disappointing experience and I regret having my guests travel and pay to stay at this resort.
We’ve been to countless all inclusives in Mexico. This is by far the worst.Beach - there is none. Just a tiny, dirty strip covered in seaweed.Pools - badly need some love.Service - angry, neglecting, aggressive and always seem like they’d rather to be somewhere else.Food - generally not good and they rush you at the restaurants (if you’re lucky enough to get a reservation) saying they need to seat next guests. Aguachiles and Japanese were good.Ambiance - doesn’t feel like I’m in Mexico. They try to cater to the lowest common denominator of American palates, unsuccessfully.Also the restaurants are not adequately air conditioned. Too warm to enjoy meal.Don’t waste your money. For the same price there are plenty of amazing options in the area.
Recently spent 4 nights here in early May. The property was very nice and very well maintained. The decor and ambience throughout the resort, restaurants and rooms was very well done. The food throughout the resort was really good, and it should be for what you pay. The drinks were good as well. There were some fantastic and enthusiastic bartenders. The room was very comfortable as well as the bed. Bathroom was spacious with an enormous shower. The balcony was a very nice perk as well! Some things I think it missed the mark on where: the shuttle service. When we arrived at Cancun airport we had to wait outside for nearly an hour for the shuttle. This was the worst experience i have had in my ten years coming to Cancun. Typically I schedule our own transfer but this time we took advantage of the resort shuttle and I regretted it. The next item was the check in process was extremely slow, and unorganized. The last thing you want to do after traveling, waiting an hour for a shuttle, then an hour plus ride is waiting another hour for check in. Lastly, we wish it was a bit more lively at the pool area. It was fun when they would play music or have the dj by the pool! All in all we did have a very nice weekend at the property, and enjoyed as much of the property as we could. I would recommend this property to friends and family.
I am a little late with review. We stayed at Unico from April 27 to May 4th. This was our 4th trip there and it is still one of our favorite adult resort. It never disappoints.We were 2 couples and we stayed in the villa on the top floor above restaurant 2087. Can’t say enough about this ocean front room. Very modern villa with 2 king size rooms, large living area with extra bath. Balcony is beautiful with nice furniture and 2 hot tubs. Spent quite a bit of time relaxing on balcony. Had the chefs supper in the room one night which was awesome. The chef, staff and the service was great and the food was delicious.We spend most of the days at the HOF pool. Big thank you to the pool staff, the bartenders, our butlers for reserving the chairs every day. They never missed a beat. We reserved the cabana one day and had a special chef’s lunch. It was delicious.The food at all restaurants is always delicious. Never fails. The only complaint I would have is the long wait time to get served at 2087. We went twice and was the same wait both times. The food however was very good and they serve a wonderful breakfast buffet.As for our butlers Javier and Rodrigo. This is the 3rd time we had Javier and twice we had Roberto. They are the best. They are always very attentive with what we asked for and had everything ready for us on our arrival. Everything from start of vacation to end was awesome, from reserving chairs, dinners, organizing special dinner in room and lunch at cabana. Thanks to both of them, our stay was wonderful. They went above and beyond with everything. Cannot thank them enough.We will definitely be returning.
Great staff. Friendly all around. Food was good and drinks were strong. Lovely place well maintained. Rooms nice and spacious. Amenities were nice quality products. Room service little slow but got what you asked for.
An amazing, luxurious experience at Unico 2087.Positives- Food was of high quality and plenty of options to choose from.- Our local host, Camargo was extremely helpful and able to provide us with information on daily activities and arrange for an alternate birthday surprise in my room as we don’t drink alcohol.- Staff are extremely friendly and respectful at all times.- Wildlife on the hotel grounds are free to roam/treated well and the hotel grounds are maintained daily by gardeners.- Overall cleanliness was great and room service was completed twice daily.- Excursions booked directly through the hotel were of high quality and transportation arrived on time.- Greeted at the hotel with fresh hand towels and a speedy service to our room after a long flight was highly appreciated.Negatives- None to note, all in all; we were extremely impressed with the hotel.
Our stay at Unico left much to be desired. My husband and I came to celebrate our anniversary which was suppose to be a special occasion however we regret choosing this resort over others in Cancun. Firstly, the location was inconveniently far from the airport, and wasn’t worth the drive. Our flight was shorter than the hotel transfer and check in process. When we arrived to the hotel, everything appeared great and looked fancy, as we were greeted with welcome drinks and a clean hand towel. Upon our arrival, a vacation maker representative tried to convince us to listen to their 1-1.5 hour sales pitch in exchange for a free couples message (this spa service is normally $800 dollars, or 75% of resort credit, which we never used). Once we finally got to our room, the thermostat was set to 58 degrees, it was freezing—even the bell boy agreed! The drain was clogged in our shower, luckily maintenance was able to fix it after we put in a request for that along with the TV. All these red flags and this was only day one of our trip.While the service was adequate, the employees were friendly and the amenities basic, they fell short of the luxury one would expect from a resort claiming to be five diamond rated (not stars). Still trying to wrap our heads around how they got that credential!? The hotel itself was clean and smelled nice due to the at least 100 industrial diffusers, but showed signs of needing maintenance, and the lack of fans in common areas made for uncomfortable temperatures, particularly by the bars and restaurants.Most disappointing was the quality of the food, which lacked authenticity and did not live up to the standards of a purportedly high-end resort. The power went out twice while we were dining in the restaurants, which we should mention, were almost fully booked by the time we arrived!! On our check in, we began making all the reservations for our dining, one of the restaurants was already fully booked for nearly our entire stay. How does an all inclusive resort require a reservation to their restaurants but doesn’t have any open availability?? Moreover, the menus at all the restaurants were weird and the food tasted HORRIBLE. The food by the pool and Mexican restaurant specifically had possibly the worst tacos ever, I wish we took photos of them falling apart, full of fat and cartilage, and barely warm. My husband said Taco Bell is 100 times better than this and wishes there was one there!! This is a sad truth which is a disgrace to the Mexican cuisine which apparently at this resort consists of fish stick tacos (and no, I’m not joking, these tacos were literally made with frozen fish sticks). C’mon, no corn or even street corn, Fajitas, mole, decent tacos, churros or anything remotely Mexican about the food or hotel. Literally a food truck has more edible food…even I can cook better than this!!Despite these MINOR shortcomings, the music and DJ were at least enjoyable. However, issues with towel availability for both the pool and room were persistent throughout the stay, adding to the overall underwhelming experience. beach access was disappointing due to limited availability and an abundance of seaweed, without any nets provided. This greatly hindered our ability to enjoy the beach and all vegetation the blocking the view of the ocean.In summary, Unico fell short of expectations and proved to be a poor value for the money. The subpar food, lack of amenities, and pushy sales tactics overshadowed any positives, making it difficult to recommend to others. Additionally, the pressure to buy into their vacation program felt like an exploitation of Mexico rather than a genuine offering. You could easily find a better deal at a different all inclusive and won’t be left hungry for actual food!! Travelers, Save your time and money and please go elsewhere. You’re welcome in advance!
4.5 out of 5... a very nice experience in general, with beautiful rooms and beach, good food and drink quality, and a quiet atmosphere... but some flaws in service were quite noticeable, specially in some of the restaurants and particular employees at the beach.
I will say I had the highest hopes for this resort. I actually previously missed a trip here and wanted to try it so bad I thought I just had to book… After booking a last minute trip for four nights I can’t say I would recommend this place.The hotel overall was ok, which is not what I would expect based on the price. We had a swim out, but the pool could use refinishing as could the shower. The room was just another room, nothing spectacular. Of the four nights we were there the cleaning was inconsistent… we asked for shower gel everyday multiple times because ours was empty from the beginning and it was never brought we ended up buying some… also we called for towels everyday because once the room was cleaned they would take the towels and leave nothing, she told us to just call because it was faster when asked. Only one of the nights were our sheets turned down which I would have appreciated the nights prior. Apparently we had a local host but I never saw them.The resort was strange. Not a very enthusiastic or fun resort, very much a lame energy. No music by the pool, the pool was also like a jacuzzi it was so hot. Also strangely one of the days the power went out over five times and other days only a few which was odd. Also walking throughout the hotel there was a vomit odor quite often which was nauseating.I think the service is better if you buy into their time share thing or that’s what I experienced. They engaged with people that were members and not really with those of us that weren’t which ya know I’m aware business is business but it doesn’t feel too good. We tipped well, but the service was dismissive and more often than not we overheard the staff complaining of guests in Spanish.Overall the drinks were good, the food was okay, but if you’re going to the Cancun/ Riviera Maya area maybe try somewhere else
Our group had a so-so experience with UNICO 2087 in January. Let me start off by saying that the grounds and rooms are very nice but food and drinks are just decent compared to other resorts at the same price level.UNICO customer service was extremely poor in regards to traveling with a group of 8. In order for us to eat any dinners together, we would have had to make reservations at any single restaurant weeks in advance. I understand that this is how some resorts operate, but the UNICO concierge service knew ahead of time that we were traveling as a group and did not mention that reservations were necessary. In addition, my husband and I spent multiple days at the resort on our own. We checked in on a Saturday, and there were multiple restaurants the next Thursday and Friday that were already completely booked for TWO diners. This is just silly! Who wants to plan every meal in advance when traveling to a beach all inclusive?Additionally, our group of 8 requested to be in the same block of rooms in order to share a swim up pool. I do realize that this was a request and was in no way guaranteed, but UNICO originally put 6 of the guests at one swim up pool and separated me & my husband to a different building, although they were aware that the group was specifically traveling to the resort for my birthday. UNICO made a huge fuss that it was not possible for my husband and I to be with the rest of the group, while three rooms in that block were currently vacant. Eventually they did give us one of those three rooms, but the lack of customer service and attention to detail was well below what this same group has experienced at other resorts.On a positive note, the restaurant, bar, & room service employees were all amazing.Our group collectively decided that the experience was bad enough that we would never recommend a group travel here. Our experience as a party of 2 (after the rest of the group departed) was much higher than it was as a group of 8.
I can’t say enough about how much we enjoy this resort Laura our concierge was top notch she went above and beyond making sure we had everything we needed to make our stay perfect, we will definitely request her on our next visit. It was sad to say goodbye for now to her. All the staff are very accommodating I wish I could remember all the wonderful names of our servers, but our beach butler Maria and server on the beach Louis were a lot of fun and gave us many laughs. The food is the best we’ve had at a all-inclusive 5 star.
We came here for our anniversary and enjoyed it very much. Alberto was our concierge and was so helpful! I needed ice packs for travel and he arranged for that to happen. We had a Ocean view room that we loved, it was clean and beautiful. The bathroom was spacious and had a modern design. The view was breathtaking and we enjoyed breakfast out on the balcony a couple times. Staff was great, check in and check out was a breeze. We were welcomed at check in with a warm towel and a fresh drink. Great adult resort. The cons, unfortunately one of the pools were closed due to maintenance. They tell you at check in to go and reserve a chair at the pool early and this creates a problem at the pool. We also sat through a presentation that was very aggressive toward the end, but you can easily just say No to that, but we got a free massage for enduring lol. Overall beautiful resort with great service.
My husband and I just spent 5 nights at this resort for our honeymoon. We had Alberto as our local host and he was awesome! Extremely helpful in booking spa services and dinner reservations. Eugene was our waiter by the pool every day and he was outstanding. The tablet in our room didn’t function properly but that’s minor compared to all of the great things. Pro tip: if you want great poolside service, you should bring cash. We tipped a bit heavily on day 1 and the outstanding service carried through the week. The people who work by the pool are constantly working hard and they should be compensated for that. I highly recommend this resort!
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- UNICO 20°87° Hotel Riviera Maya : Rooms and suites feature rustic decor, modern amenities, and a Local Host for added service, ensuring an unforgettable stay in a contemporary Mexican paradise.
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