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Hard Rock Hotel Riviera Maya

The Hard Rock Hotel Riviera Maya offers a luxurious, all-inclusive beachfront experience with diverse dining options, including several world-class restaurants and bars, and nightly entertainment. Guests can enjoy rooms featuring private balconies, hydro spa tubs, and 24/7 in-room dining. The resort caters to all ages with amenities such as a kids’ club, a teen lounge, and a pet-friendly program, ensuring a memorable stay for everyone​

Experiences at the Hard Rock Hotel Riviera Maya

Suites

Enjoy a memorable stay with premium amenities, stylish décor, curated minibars, and exclusive Hard Rock memorabilia. Experience contemporary elegance combined with rock ‘n’ roll flair, featuring advanced entertainment systems and soothing aromatherapy. This perfect blend of relaxation and excitement ensures an unforgettable getaway.

Dining

With a variety of restaurants offering diverse cuisines, guests can savor everything from authentic local dishes to international favorites. Enjoy premium ingredients, stylish settings, and impeccable service. Each meal is enhanced by the vibrant Hard Rock ambiance, ensuring a memorable dining experience that perfectly blends flavor and flair.

Golf

With meticulously designed courses, guests can enjoy the ultimate golfing experience. Each course offers unique challenges amid stunning landscapes. From beginner-friendly fairways to championship greens, there’s something for every golfer. The vibrant ambiance, combined with top-notch amenities and personalized service, ensures an unforgettable day on the links.

Spa

Offering a range of luxurious treatments, from massages to facials, the spa combines modern techniques with a tranquil ambiance. Enjoy premium amenities, soothing aromatherapy, and expert therapists dedicated to your well-being. Each visit promises a perfect blend of relaxation and rock ‘n’ roll flair, ensuring a revitalizing experience.

Room Amenities at the Hard Rock Hotel Riviera Maya

  • Double hydro spa tub
  • Bath with showers
  • Rock Spa® bath amenities
  • Bathrobes & slippers (upon request)
  • Hair blow dryer
  • French – style balcony
  • 24-hour room service
  • Mini bar with soda, bottled water, juice & domestic beer (upon request)
  • Smart Led TV with satellite
  • Purified water
  • Digital safe (laptop size)

Frequently Asked Questions

The hotel offers a variety of rooms and suites, including Deluxe Rooms, Rock Royalty Level Rooms, and family-friendly options. Each room is equipped with modern amenities and decorated with music-themed decor.

Yes, the hotel operates on an all-inclusive basis, covering meals, beverages, entertainment, and many activities.

The resort features multiple restaurants offering a variety of cuisines, including Mexican, Italian, Asian, and international dishes. There are also snack bars and several bars and lounges.

Yes, the hotel provides various activities for kids, including a kids’ club, teen lounge, and family-friendly entertainment.

Yes, Hard Rock Hotel Riviera Maya provides comprehensive wedding and event planning services, with customizable packages and professional coordinators.

Amenities include multiple swimming pools, a private beach, a full-service spa, fitness center, water sports, and live entertainment.

Yes, the hotel features Club Heaven, a vibrant nightclub for adults with live DJs, dancing, and themed parties.

The Rock Spa® offers a range of treatments, including massages, facials, and body treatments, in a serene environment. It also includes hydrotherapy facilities.

The hotel frequently offers special promotions and packages, including discounts for extended stays, romantic getaways, and family vacations. Check the hotel’s website for current offers.

The Hard Rock Hotel Riviera Maya follows rigorous health and safety protocols, including enhanced cleaning practices, social distancing measures, and health screenings for guests and staff.

What Do People Think About Staying At The Hard Rock Hotel Riviera Maya?

Jasmine WilsonJasmine Wilson
23:28 07 Jun 24
Adbeel (reception) and Santiago, Joel, Damien (pool bar) were amazing! My girls trip was so fun! Highly recommend this Hard Rock location. Great service and accommodations.
Jessica FernandezJessica Fernandez
17:18 07 Jun 24
Everything incredible, looking forward to not leaving this paradise!!!The staff was super friendly, all super cute and super attentive, especially we had attention from security, a girl named Jessica.I just wish they could improve the rooms.- some signs indicating to be respectful and not to shout, the noise was too much- the beds are not the most comfortable
Fabeluka GarcíaFabeluka García
00:00 19 May 24
Jessica NickelsJessica Nickels
20:47 18 May 24
David and Alondro from the pool very good massage
Legendary DaPoetLegendary DaPoet
18:15 18 May 24
This is a beautiful resort, the food is good & staff is friendly. It is family friendly; if you are going without kids I suggest staying on the adults only side. We had a swim up room in August when the weather and views were perfect. The hotel is over 1 hour from the airport so I suggest scheduling a shuttle in advance. The paradise pass reps will try to sell you another vacation typically as you leave the resort to catch your plane, at the most inconvenient time! We were weary about purchasing it & rightfully so because Sergio lied to us about the type of room the package covered. All in all this pass costs $1847 for 5 days & 4 nights at any Hard Rock Resort. I wanted to go to Punta Cana so he showed me a 2 floor villa that you can't access instead of the basic rooms the pass covers. I went to book it & it wasn't even listed on the website because villas are only available to members of the legendary hard rock club membership at $100,000 yearly. Sergio never said that & falsely advertised the paradise pass vacation deal. Paola from paradise pass suggested I pay another $1847 to buy another room as a resolution. How can you suggest someone who was scammed by your rep pay more money which sounds like she's in on the scam. She didn't offer to pay it nor provide a credit. It's a scam so don't waste your time or money. That was a very disappointing end to a much needed vacation! I won't take my family back if the resort doesn't fix this!
Lauren KellerLauren Keller
17:55 18 May 24
We had a wonderful stay! Jamie G was amazing, had our towels on our chairs for us every morning! Saul was the best pool side server, knew our orders and made sure we always had a fresh drink! All the staff was so friendly and helpful, We already have our next trip booked!
Alesha MccallAlesha Mccall
19:25 15 May 24
I booked a package that had early check in, resort did not provide, when I received my room there was construction next door and a horrible chemical acetone smell, I did report this to the resort and nothing was done, I also booked my wedding here and got married during my trip. Liliana my wedding coordinator was wonderful. However, EVERY SINGLE PERSON in my guest party had issues with their rooms. There were 5 rooms between us. For example, brown water running in their tubs, stopped up showers etc. Also, was very surprised about the lack of English compression of a good amount of the staff. Front desk was fine but most staff when asked questions really had no compression. As someone who spent tens of thousands of dollars I cannot recommend ever recommend this resort again especially not for a wedding.
Thomas AbrahamThomas Abraham
15:43 12 May 24
Everyone was great! You have a first class Group of employees I worked with Diego, EMMANUEL and Brendo and Valeria . everyone was very helpful and made sure that everything was done properly. You have trained these people very well. They are first class. I would recommend this hotel to anybody, especially for the reasons of the service was amazing. Keep up the good work and please encourage your employees to continue their great work and making sure that our vacation time was first class thank you
Mike CraigMike Craig
15:18 13 Apr 24
Loved my time here. Nice rooms, not elegant, but clean and serviceable. People are wonderful. Food is very good. No real beach, but a few man-made ones. Went for concert, was very well done. Location is far from anything, so you will be staying at resort only. Pools were nice.
Brad SchorerBrad Schorer
23:36 09 Apr 24
Had a great time at the Hard Rock. We were there for One Big Holiday music festival and it was a blast. The staff are so courteous, friendly, and helpful! Rooms were very nice although our double beds felt small. Food and drink were excellent. Watch out for the occasional monkey!
Shannon MussaShannon Mussa
15:14 22 Feb 24
Our family of 4 (2 kids and 2 adults) really enjoyed our vacation here. The pool, our room and the resort as a whole was gorgeous. Overall the service was excellent. We especially loved the treatment we received from our two personal butlers, Paola and Mafer. They made everything so easy for us by taking care of all the details including daily dinner reservations, transportation details and sharing daily resort activities and schedules. The food was pretty good too, not always the best, but still very acceptable. The only thing we didn’t love was the hotel not being right on the beach, there were only lagoons to enjoy the ocean. The pool was our favorite!
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