Hotel Xcaret La Casa De La Playa
All Inclusive Included
All Inclusive Included
Address: Carretera Federal Chetumal-Puerto Juárez, Av. Solidaridad 2-Kilómetro 282 Lt 023, 77710 Playa del Carmen, Q.R., Mexico
Website: https://www.lacasadelaplaya.com/
Things To Experience While At The Resort
- Daily activities for adults, teens and kids
- Temporary Access to Hotel Xcaret Mexico & Arte
- Sundown Service with Mexican handmade basket per night with two typical candies
- Access to main gym
- Cleaning service twice a day
- Transportation in luxury vehicles
- Concierge services
- Pool concierge
- Check-in on the go service
- Pay-per-view movies ($)
- Direct pre-contact from your Guest Service Manager
- Complimentary WiFi internet
- Cordless telephone and speaker in bedroom
- 65” TV with IPTV
- Spa massage ($)
- Free transportation to and from the airport, parks, & tours.
Hotel Xcaret La Casa De La Playa Discounts!
Hotel Xcaret La Casa de la Playa offers a luxurious, all-inclusive retreat set in the stunning Riviera Maya. This intimate, adults-only resort features four gourmet restaurants, each providing unique culinary experiences. Guests can unwind in lavish suites with private plunge pools and breathtaking ocean views, along with 24-hour room service. The resort includes personalized activities, access to all Xcaret parks, spa services, and cultural events. With its emphasis on exclusivity, sustainability, and tailored experiences, Hotel Xcaret La Casa de la Playa ensures an unforgettable and indulgent stay.
Restaurants at Hotel Xcaret La Casa de la Playa
Bars at Hotel Xcaret La Casa de la Playa
Staying In A Hotel Xcaret La Casa De La Playa Room Suite
- Double rain shower with steam system
- Mini-bar and Nespresso coffee maker
- Double closet with safety deposit box and scalee
- Floor to cieling windows
- Bathrobe, slippers, umbrella, yoga mat and beach bag with amenities
- Complimentary food and beverage service three times a day
- WC with telephone
- Bench in the shower area
Frequently Asked Questions
Upon landing at the Cancun international airport, and getting your luggage, you’ll be greeted with signs to Xcaret, in which you’ll be asked to sign-in, and wait for a few other travelers heading to the resort. You’ll then be invited to board a luxury car or an air conditioned shuttle that takes you to Hotel Xcaret La Casa de la Playa.
The trip from the airport to the resort takes about 50 minutes. Once you get to the actual resort, you’ll be asked to go straight to the check-in line, you’ll get your luggage once you’re actually in your suite.
Once you’re in the check-in line, you’ll wait your turn to check in. Once it’s your turn at the registration counter, you’ll be given the option to upgrade your room(if available) at a discounted rate. You’ll also be assigned a concierge that will lead you through the hotel, to your room.
Once you’re in your hotel suite, your concierge will go over some valuable information with you in regards to the resort, and help answer any questions you may have. They’ll also help you plan an itinerary to get the best out of your visit. By this time, you should also be receiving the rest of your luggage, that was traveling with from the airport ride.
The resort has over ten restaurants, most of which are free, with only one or two being paid. Since these are very popular all inclusive restaurants, they are always busy, so seating might be very limited, depending on the time of the year that you’re visiting. It’s strongly recommended to speak with your concierge to see if they can book you a reservation at any of the restaurants you want to try. Another alternative would be to enter “El Mercado”, which is a buffet style restaurant with plenty of delicious food and drinks.
Aside from great restaurants, the resort also includes free tours to experience the natural wonders of the region, such as Cenotes (natural underground caves with water), and taking tours to ancient Mayan ruins such as Cobal and Chichenitza.
In addition, the best thing about staying at Hotel Xcaret Mexico is that you have access to all of their adventure parks for free. These adventure parks, put Disneyland and Universal Studios to shame when it comes to fun and entertainment for the family. You’ll find everything from riding ATV’s and zip-lining through the jungle, to snorkeling and relaxing in the ocean. Most of these theme parks have all inclusive buffets included, and the food is without a doubt world class. You’ll find something for everyone.
While you’re there it is strongly recommended to go see the Hotel Xcaret Espectacular Show (which is also included with your stay at the resort). It’s a world class show that shares the overall story of Mexico, but it’s done in a very spectacular way. You’ll absolutely enjoy the show, which is about two hours long. Afterwards, just take the nice 10 minute boat ride, back to the resort.
The checkout process could take a while, so make sure you plan accordingly. Once you’re ready to check out of the hotel, you’ll first want to go to the registration counter where you had originally checked in, and sign the checkout document, this is in case you have any pending debts. Once you check out, you should be able to return to your room to pick up your luggage, and then board a bus to the airport. Make sure you inform yourself of the times the bus goes to and from the airport, so you don’t potentially miss your flight.
You’ll board the bus that heads back to the airport, where you’ll thank the Bus driver, and make your way through the airport gates, and head to your airline check in counter, and proceed with the rest of your trip.
Yes, our ALL-FUN INCLUSIVE™ concept includes unlimited access to Xcaret, Xel-Há, Xplor, Xplor Fuego, Xenses, Xavage, Xoximilco, Xenotes. Transportation is also included.
No, you don’t. It’s not necessary to book a minimum number of nights. You will be able to enjoy the parks even with 1 night’s stay. If you need more information or assistance, please check with your Guest Service Manager.
To enjoy the Xcaret, Xplor, Xplor Fuego and Xenses, just board the shuttle that leaves every 20-30 minutes from the motor lobby. For other parks, please verify the service schedules and reservations with your Guest Service Manager.
Yes, the hotel has wheelchair access throughout the resort, as well as in certain suites.
Parks Xcaret, Xplor, Xplor Fuego, and Xenses do not require booking.
Yes, Hotel Xcaret La Casa De La Playa is pet-friendly, so that you can stay with your pet. Verify restrictions and extra cleaning charges with your Guest Service Manager.
We work directly with hotels & trusted wholesale suppliers who give us access to discounted rates not available to the general public. These rates are often offered in bulk to travel agencies like ours, allowing us to pass the savings on to you.
While hotel websites and large booking platforms typically show retail prices, our connections let us offer special rates—often lower for the same dates and room types.
Hotel Xcaret La Casa de la Playa Reviews
La Casa De La Playa is a paradise. It was even better than our first visit in Feb 2024! Our oceanfront suite (Room 1310) was amazing and exceeded expectations. Butlers Memo and Laura made sure our stay was memorable and extra special.This time we skipped the La Casa Restaurants; room service was a perfect choice. We did enjoy the San Juan Mercado at the Xcaret Arte (daily), which has a ton of fresh and tasty options.We loved their tequila selection at the La Casa self-serve tequila bar, too. The staff as a whole are very kind and helpful, we appreciated the Housekeeping staff, drivers and Lobby bar bartenders - amazing.We’ll absolutely be back again next year and hope to make this a yearly tradition.
An Unforgettable Upgrade to a World-Class ExperienceAfter spending one night at Hotel Xcaret México, we were unexpectedly upgraded to Casa de la Playa — which, as we later discovered, is ranked among the best hotels in the world. And honestly? That ranking feels completely justified.From the moment we were picked up for the transfer, the experience was seamless and overwhelmingly exceptional. The welcome reception alone made us feel like we had stepped into a dream — and it only got better from there.Service was beyond anything we’ve experienced before. Our butler was available 24/7, anticipating every need and recommending tours that ended up being unforgettable. Every request was met with a smile, and most were exceeded.The design and art throughout the property are stunning, including original pieces even within the rooms. The infinity pool is absolutely breathtaking, and the culinary experience was in a league of its own — from upscale restaurant offerings to the open, complimentary wine cava, a cantina with premium Mezcal and Tequila, and yes, a full-on Chocolatería where you can indulge in all things cacao. It’s like someone asked, “What if luxury was also delicious?”This was more than a stay — it was an immersive, luxurious celebration of Mexican culture. It’s something you simply have to experience at least once in your life… though honestly, once won’t be enough.
Just got back from a 5 day trip. To preface this, I am no stranger to 5 star hotels around the world. Here are my thoughts:The good:Beautiful hotel. And the rooms are even more beautiful in person.Great service. Everyone is friendly, speaks English, and will try to accommodate any random request you have (my sister kept asking them to make her fruit smoothies even though there were none on the menu).The bad:The food was the worst part of our experience and the reason for the 3 stars (a beautiful hotel alone is NOT enough to justify the nightly room rate). Every single thing on the menu was overly sauced or overly deconstructed. Imagine being in a beach environment and not being able to get a simple salad (only option is a *deconstructed* Caesar ) or a piece of grilled chicken or fish. I am not a picky eater, but holy moly I cannot believe all the good reviews about the food. When you order a something, it would be a crapshoot on what you actually received because everything was deconstructed or a play on words. If you enjoy clean, simple flavors where the ingredients shine, this is *not* the place for you.The Vibe:This is personal preference, but I felt that it was too quiet. The reason to stay at a resort is to be around other people (otherwise may as well get a beautiful airbnb at a fraction of the cost). But it’s a really small hotel (62 rooms I believe) and you will definitely see more staff than guests. Most of the guests are couples who don’t seem interested in making conversation (often even with each other, yikes). So there ends up being a lack of liveliness and energy. This could be exactly what are you looking for, however, just something to be aware of in case it isn’t.Nice place, but at that crazy high price point, overall I wouldn’t go back and wouldn’t recommend.
I recently stayed at La Casa de la Playa, expecting the high standards of service and hospitality that a luxury property of this reputation should provide. While the facilities and dining experiences—particularly at Lumbre—were excellent, several service failures significantly impacted our stay.Service Failures & Unprofessional Conduct:1. Room Assignment Issue: Despite booking over a month in advance and requesting a specific ocean-view room, we were assigned a room (3405) that did not meet our request. Our request for a change was not accommodated satisfactorily.2. Transportation Mishap: We were left waiting for over 30 minutes at a tourist site, despite confirming our pick-up time well in advance with our Butler. We have documented proof that the Butler and hotel driver were aware of the arrangement, yet no apology or corrective action was provided.3. Unprofessional Behavior from Staff: After reporting the issue, the attitude of certain staff noticeably changed. The front desk, rather than maintaining professionalism, displayed indifference and engaged in whispered conversations about us in our presence. This was completely inappropriate and unacceptable.As guests traveling from Asia—one of us having flown over 20 hours specifically to stay at this property—we were disappointed by the treatment we received. We hope that our experience was not influenced by our nationality, as we believe all guests should be treated with equal professionalism and respect.A hotel of this caliber should not only provide luxury accommodations but also consistently uphold high standards of service, accountability, and guest experience. Unfortunately, our experience did not reflect that. We hope management takes these issues seriously and implements necessary improvements to prevent future occurrences.
The good-The location is quiet and has beautiful views. Both pool areas are beautiful and clean.-The service by both pools is phenomenal. The waiters and waitresses in all restaurants are phenomenal.-the rooms are kept clean and have beautiful views as well.The bad- we spent over 12k and never got one email besides our confirmation that we booked the hotel.Finally 5 days before the trip I had to reach out to them via Instagram to set up pick up at the airport.-They provide you a butler which actually ends up being quite annoying. They put you in a WhatsApp group and you get texted 50 times a day. When you don’t reply the butler literally comes to find you.We are there to be off our phones not on.-the food is mediocre. It was the same as last year and none of the menus changed at all. They offer very weird stuff at the restaurants like ant eggs, and crickets. Also the steaks are terrible. For the price paid you should get waygu at minimum.- The owner thinks it’s a good idea to let his family stay at the resort for free. All of a sudden there was a party of 15 who were extremely rude, wild, and treated the place like a dumpster. Completely ruined the calm vibe. Ps this happened last year and from what the staff said happens all the time.- The spa is beautiful but the services are super expensive and not worth what you get.- there was a very special full moon dinner that we were never even informed about. They don’t tell you any details about events ect. Considering I never got an email from them I wouldn’t know about it anyway. Of course it was fully booked and for some reason they let all people from the other resorts come to La casa de la playa. So much for being exclusive.All in all we stayed twice and will not return for the price they charge. There are many other spots that actually make you feel like they want you there.
One of the best beaches, nicely designed resorts in the world! However, I lost my Burberry folding sunglasses which I had been having for a very long time! It’s sentimental. Also, one of the butlers, Neftali Gomez, made the whole journey stressful in the end when I was checking out of my room, he said even if I left my room five minutes later, they would charge me USD$300. Whole other staffs were all very nice and friendly! One person can ruin everything! Before this incident happened, I’d be very happy to give this resort a hundred percent five start rating!
The perfect hotel to spend a romantic vacation, you can stay at the hotel or go out to the parks and have VIP treatment.The food in all the restaurants is delicious.
It is what is described as luxury, beautiful place, beautiful rooms. simply amazing
One of the best boutique hotels in the Riviera Maya.The quality of the food, drinks, and service make your stay truly pleasant.Honorable mention to Mariel and David who were attentive at all times.
We recently spent a long weekend at the hotel, and here's a breakdown of our experience at room #2405:The Good:The hotel boasts excellent restaurants and great bars.They offer fancy transportation to any destination you wish.The parks and pools are fantastic and enjoyable.The Less Good:After many hours of flying, we arrived at the hotel only to be given a dirty room that smelled of mold. It took two hours for them to find us another room.The second room we were assigned, #2405, was notorious. It’s located under the pool machines, so we endured constant noise at 50-60 dB, which is far above the acceptable noise level of 35 dB for hotel rooms.When we complained about the noise, the butler casually mentioned that this issue was well-known. They offered to turn off the machines if we wished to stay in the room, but every time we asked, the hotel manager insisted that there was no way to do so and that the machines wouldn’t be turned off.On the last night, desperate from the ongoing issue, they finally offered to move us to another room. However, by then, we had already lost patience.Conclusion: The price does not justify the quality of the rooms. We were deeply disappointed by our stay. The staff, including the butler and hotel manager, were unhelpful and dishonest, which added to the frustration. There are other hotels in the area at a similar price point or even cheaper that offer a far better experience.Warning: Stay away from room #2405.
This is the best resort my wife has ever stayed at and one of the best for me. We loved how beautiful, peaceful, and quiet the resort was. Sometimes, it felt like we were the only guests there, so we had the entire hotel staff at our disposal.We had a minor issue with our room experiencing a lot of noise coming from the room above us or The Sky Bar. But the hotel took care of it relatively quickly and switched us to a much quieter room.We were very lucky to get Guillermo and Alberto as our butlers as they took care of all our needs.
Best hotel i have ever been to in my entire life. No doubt we got an upgrade being on our trip after getting engaged and it was the best luckiest thing that ever happened to us. This place is GOATED!!!!!!!!
Amazing place. Strongly recommend going to this place. It is amazing. The staff is amazing. Very helpful and very friendly. Great music great vibes.
Beautiful, adults only, all inclusive resort by the Xcaret group. We were impressed by so many things it's hard to capture it all in one review, but I'll try my best.1) The resortGorgeous, unique architecture. Luxurious rooms that are tastefully decorated with locally made art pieces, top notch amenities and some really unique touches (jellyfish tanks!). There is a luxury chic aesthetic here which is yet somehow very homely and warm. The grounds are lush and serene. The main pool is stunning. All the common rooms (the wine cellar, library, bodega, chocolateria, lounge), are very modern, welcoming and cozy.2) The foodThis is where I will dock them a star. They have four restaurants, only two are open for breakfast and lunch. Lumbre and Centli are dinners only restaurants and open on alternate days in the same location. We were served some incredible meals at the Mexican-Peruvian focused Estero. Their lobster and grouper ceviche, and charred octopus were divine. Their drinks were fantastic. Their Mexican local dishes were also great. One night we had dinner at Lumbre, which prides itself on meats, we were shocked at how overcooked the pork and beef were. There was also no sense of food/wine pairings or balance. Whoever thought adding a heap of spicy roasted pork on king crab legs has never tasted the subtle beauty of unvarnished, untouched crab with just a hint of lime or butter. We tried several appetizers, entrees and desserts and all of the foods were mediocre. Brunch at Tuch de Luna was average too, nothing to write home about.Overall, I would rank the cooking finesse at all restaurants as below the level of Four Seasons, or the Ritz but higher than what one would experience at a typical four star property. None are Michelin level.3) The serviceWe were assigned two butlers that worked in shifts. Guillermo and Mariel. They were both very good, professional and on top of their game. The rest of the restaurant and spa staff were not as highly trained as our butlers and most spoke very little English. Now, I am aware that the Mexican staff's inability to speak fluent English is OUR shortcoming, not theirs. Everyone was sincere and earnest but getting things across was sometimes a challenge with the language barrier. They knew enough English to understand us for the most part. But it would have been a lot easier if a resort marketing itself to international tourists and claiming to be world class luxury destination also trained it's staff on English as well as the basics of hospitality and guest management etiquette.4) The ExperiencesThese are what sets this resort a level above other all-inclusives or other five star luxury resorts. Being a guest at Casa De La Playa gives you free admission to every single Xcaret group park (and there are several of them within a 30 minutes drive). Not only that you are treated like a VIP allowing you to skip lines to go to the front, go to exclusive private dinners, private experiences or access to meals at restaurants within other Xcaret hotels. These are each wonderful experiences on their own, but combined together make your stay memorable and ultra value for your money.Our guides - Beatrice, Gemali, Braunan, our two Shamans, Estrella, and many more staff (drivers David and others) were warm and friendly and quite personable.5) In Conclusion -This resort has almost all the elements locked down to make it the perfect luxury destination. If they could up their food game, and train their staff to the next level on hospitality, they would truly be a rare jewel. If anyone from management is reading this review, please know that this candid feedback is provided under the premise that every guest couple who drops minimum thousands on their trip is going to expect nothing but the absolute best. So please bring your A+++ GAME! You have delivered an A game so far. For all readers, please visit this resort and try it for yourself! 🙂
The Most Amazing Hotel ExperienceWe received an upgrade to this room from Hotel Xcaret Arte, and we were blown away by how beautiful the property is and how nice our room was and how amazing the views from the rooftop pool and the lobby pool. From the private vehicle transportation arrival to the gracious check-in and welcome drink to the amazing Oceanfront suite complete with outdoor pool and outdoor jacuzzi tub and outdoor daybed, the room had everything, even a jellyfish aquarium tank! The standard sweet here is like a presidential suite at other hotels. They provide a concierge in the butler for every room to take care of all your needs such as dinner reservations or arranging transportation to the Xcaret parks and shoes, and of course your return trip to the airport when your trip finally comes to a close. The hotel also offers 24-hour room service with delicious menu offerings above and beyond the Standard Hotel. We have a Michelin star restaurant on site as well as access to all of the other top rated restaurants at the different Xcaret properties. They also offer a 24-hour cocktail bar, a 24-hour chocolate and candy shop, and a 24-hour tequila tasting room and a winery. When you stay here, you'll never want to stay anywhere else.
From a savvy world traveler, I can say our stay at Casa De La Playa was our favorite vacation! It was so relaxing and invigorating at the same time. From zip lining through a ring of fire in the jungle at 11pm to room service delivered to our “ room locker”, no detail was missed. We could snorkel right off the beach, we had private transportation everywhere, food was outstanding, staff is very accommodating. Don’t hesitate! Oh, 24 hr access to the wine cellar is included!! ( photo below)
The best hotel in the world!!! The room, the pool, the restaurants, the beach, the service, everything makes you feel like you are in a paradise.
The most beautiful place!!! Every detail is a work of art! The service is impeccable, Laura and Kiyoshi were amazing and on top of everything we could possibly want or need. Miguel and Kehzac at the wet bar pool were incredible, so many fun drink and food recommendations! The beach attendant (forgive me, I didn’t catch his name) was amazing, he saw me looking for shells and came over with a handful of the most beautiful shells! The food is fancy and more of an authentic Mexican, can customize whatever you want and great quality especially for an all inclusive resort! You also have access to all of the restaurants of the 2 other resorts! Highly recommend!!! Shuttle service to and from the airport was easy, private Tesla or GMC. Very quiet resort,Most of the time we felt like we were the only ones there!
La Casa de la Playa in Playa del Carmen is the epitome of a true 5-star experience. From the moment we arrived, we were treated to unparalleled luxury and service that simply cannot be beat.The butler service was exceptional, ensuring that every need and desire was promptly met. Guillermo and Silvia were wonderful, anticipating our every need. The private transports to everywhere on property made exploring the area effortless and enjoyable, while the private beach offered a serene escape (Yes! Its absolutely swimmable).The exquisite rooms were a sanctuary of comfort and style, with every detail thoughtfully designed to enhance our stay…even the JELLYFISH sanctuary. The amenities were extensive! The unique chocolate room and the impressive wine cellar, both added a special touch to our visit.It's hard to imagine going anywhere else after experiencing the perfection of La Casa de la Playa. Every aspect of our stay was superb, making it an unforgettable destination. Highly recommended for anyone seeking the ultimate luxury getaway.
An Unforgettable Stay.La Casa de la Playa is a hotel that redefines the concept of luxury and hospitality in the Riviera Maya, Mexico. During our stay, my husband and I experienced a level of excellence that surpassed all our expectations. From the moment we arrived, we were immersed in an environment of exceptional service, architectural beauty, and rich Mexican cultural heritage.The attention to detail and personalized service at La Casa de la Playa was impeccable. Every staff member, from the reception team to the waitstaff and butlers, demonstrated a level of professionalism and dedication that is truly commendable. It is difficult to single out names because everyone we interacted with contributed to our stay extraordinary. From the person who assisted us before our arrival to the driver who took us to the airport, each encounter was marked by genuine hospitality and a commitment to excellence.One of the most outstanding aspects of our stay was the 24-hour butler service. Silvia and Guillermo were more than just attendants; they were integral to making our experience unforgettable. Their ability to anticipate our needs before we even voiced them was remarkable.Our room, Suite 1205, was the epitome of comfort and luxury. The spacious layout, combined with elegant decor and thoughtful amenities, made it a perfect retreat. The bed was incredibly comfortable, ensuring restful nights, and the bathroom was a sanctuary with its luxurious fixtures and beautiful design. Every detail, from the soft lighting to the high-quality linens, contributed to an atmosphere of relaxation and indulgence. The room also featured a private terrace with breathtaking views, providing a perfect spot to unwind and enjoy the beauty of the surroundings.The culinary experience at La Casa de la Playa was nothing short of extraordinary. The hotel offers a range of dining options that cater to every palate, from gourmet Mexican cuisine to international dishes. Each meal was a celebration of flavors, crafted with the finest ingredients and presented with artistic flair. The chefs’ attention to detail and passion for their craft were evident in every bite, making dining at the hotel a true gastronomic delight.The evening courtesies during the turn down service were a testament to the hotel’s commitment to creating a memorable experience. Every night, we were greeted with thoughtful touches, such as handcrafted treats, and personalized notes. These small gestures made us feel truly special and added a sense of warmth and hospitality that is rare to find.La Casa de la Playa is not just a hotel; it is a destination where every aspect is designed to provide an unparalleled experience. We left with cherished memories and a deep appreciation for the dedication and passion of everyone involved. If you are looking for a luxurious, culturally rich, and unforgettable escape, La Casa de la Playa is the place to be.
We're having the best time here. We still have a long way to go before we go home. The staff here can't do enough for you. I'm not going to name anyone because they are all wonderful,from the reception all the way to housekeeping. The food is fantastic and the rooms are awesome.
Excellent service from Chef 🧑🍳 Miguel from the CENtLi restaurant….!!!The Yoga Classes have a world-class instructor 👩 MiRiAM!!! Excellent and professional
Impressive. This 2 year old resort was methodically thought out in every detail. From the design to the functionality. Each suite has its own heated pool. Jacuzzi separate out side areas, day bed. Jelly fish aquarium, Apple TV and more. The level of detail extends to every facet especially the staff. You will have your own butler to contact in WhatsApp 24/7 or the phone. The food is impeccable. Each restaurant is designed and run by a renowned chef. It’s obvious they hand pick employees who are dedicated. The spa is the top tier in the world. I compliment the entire team for creating and running this resort. Thank you and we will be back.
This hotel went from being our favorite place on earth to being a living nightmare. Everything has fallen apart. Service, environment, culinary. The management team is making terrible decisions and lying to their customers.Association with Mexico Destination Club is the main problem. They are full of lies and dishonesty and are pushing a membership using false sales tactics. They will ruin what could be a truly great hotel.
It was a magical experience! Our first impression was WOW! And it was only the beginning. From beautiful architecture to the first class service, and the most delicious food we've ever had at an all-inclusive made our vacation simply the best. It is so well thought out! The design of our room was amazing and, the whole resort was impeccable.The pools were everything. We enjoyed every second of out 7 day trip! The beach was great and clean as well! It like heaven on earth. We have been to many great resorts all over. However, this one exceeded our expectations. We both agreed that we will be back here again and, again and, again and, again....... Special thanks to our amazing butlers: Massiel and David Vega. We can wait to see them again!
I have found this place through Amex Platinum and they were advertising as pet friendly. I had service dog so I thought this place would be wonderful before my dog gets any older pretty much it would be our last trip together because he is getting older: It’s been awhile I have visited Cancun since pandemic so I was pretty thrilled. We got picked up by special private suburban suv with wifi. It took us about 45 mins to arrived.When we arrived we were greeted with cold wet towels and signature welcome drinks “flamingo” it was pink drink with no alcohol and became our most favorite. (You can add alcohol)They make you sit down during check in service which is very convenient. Place was very grand with beautiful view with ocean breeze, furniture pieces were so artistic I wanted to purchase them all.SERVICE Pet owners - They do charge $150 so note that. But they do bring your dogs bed; collar and water bowl during stay.It’s a one time welcome fee and including cleaning fee for your dogs. Front desk didn’t explained to me clearly I didn’t know until manager Erick explained that it’s an only one time charge so I felt more clear about the fee.They do make you sign three long pages regarding your dog. It states that they don’t let you to take your dogs/ pet to most places.Places you can allow would be stopping at the lobby bar, walking around and beaches anywhere food is around. Which I understand.Workers here pet friendly.I’m a spa person. This is not a place for party people. I see more older generations who wants to relax and enjoy the nature.They do have sister hotels where you can go and party and explore different foods.3 restaurants but I enjoyed it. Estero is my favorite over all.Spa here beautiful, once you book spa services here they will take you to go do dry, steam and water jets to prepare your body before a body service. It was very cool experience.I would say spa price is little too high but they do use high quality products. Such as natura bisse line. During facial they use their vitamin C line. They used lots of products. It might cause irritation if you have sensitive skin, because their product contains high ingredients. I personally had been using Diamond line back home but it’s not for everyone. Honest opinion, I personally enjoyed body massage more than facial due to heavy touch. Different from hotel/spa European experience. Again, everyone has different opinions so you can be the judge.Body massage and facial coated about $1000 they do ask you to tip before your service.I spent some time here and I spoke to few workers they mostly make about $100usd every 15 days -live off tips) - please tip them even a little bit. I know there’s a lot.. but individuals workers such as house keeping..they clean your room twice a day.I have noticed, morning cleaning happens they open the mirror vanity behind the bed, evening cleaning they close it for you with daily gifts and candy.Just aware everything is included but spa,Wine tasting $45 per - person, gift shops eemergency meds additional, just little things can be extra charged.Please don’t loose your bracelet. It’s $150. much it would be.24/7 room service yes! But your butlers - (each room gets two butlers commute by alternating shifts) they are not 24/7. They do have after hour service available by a front desk; or faster service such as room service contact front desk by calling 0 in your room phone.Just aware not many of them speaks perfect English. Which is fine, but some don’t even understand do opposite instead of what you have asked for. Such as: no salt - they add more salt. Yes alcohol but they don’t put alcohol. So be patient with them just re- order if that cases. They will get it right most of times.Okay, so Amex travel has to be more details. Not all rooms comes with steam room. You need to go to wellness rooms which is other building to get steam rooms.This place is like adult Disney. Workers are always greeting saying hola. I’ll try again in the future when I visit Cancun.
Amazing Experience! If I could give them 10 stars I would. Everything is luxury, our room is so beautiful, everything is perfect. The cuisine is out of this World, the service is more than excellent, private, secluded and romantic ambiance. And then you have VIP access to all the Xcaret parks with a guide and fast pass. I couldn’t ask for anything else. I’m in love with this place and I can’t wait to come back.
An absolute delightful, romantic, secluded oasis that makes you feel at home with all the amenities one could ever want. This resort is over the top without crowds. We can’t recommend this resort enough and XCARET! has achieved perfection with their newest property La Casa La Playa
If I could give 10 stars I would. Best vacation we have ever had. The staff is truly exceptional and spoil you every waking moment. The food is to die for and never had a bad meal. I have stayed at other high end all inclusive resorts and they do not come close to the how wonderful CDLP. I literally cried when we had to leave. We can’t wait to go back! Our butler Libertad was AMAZING and went out of her way to spoil us! She made this a trip of a lifetime. Iris at the spa gave the best massage and found us by the pool to give us a neck massage. How can you top that? Our waiter Alejandro, Agustin, and Cynthia were all incredible! Sabastian was the best driver to take us to the park and airport. He made us feel so welcome. Do not miss out on this place! It’s well worth the money!
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Get Free Access To All Xcaret Parks & Tours With Any Grupo Xcaret Hotel Resort Booking
View Special Pricing for Hotel Xcaret La Casa de la Playa
We offer special pricing on select all inclusive resorts in The Riviera Maya, Mexico — including Hotel Xcaret La Casa de la Playa— with the promo code already applied.
Our rates are often lower than booking direct—for the same room types and travel dates.
Fill out the short form to check availability and view your discounted rate.
No account is required to browse, and there’s no obligation to book.
Perfect for couples, families, business travelers, and student groups.
✅ Promo code automatically applied
✅ Rates often lower than direct or third-party sites
✅ Simple, secure online booking when you’re ready
Authorized Xcaret Travel Agent
Important Information: Complete the form to view special pricing with the promo code automatically applied. (Terms & Conditions)
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