Hotel NIZUC Resort & Spa
Address: Blvd. Kukulcan, 03 Km 21.26, Nizuc, 77500 Cancún, Q.R., Mexico
Website: https://www.nizuc.com/
Hotel Amenities you Can Expect!
- International and premium brand drinks throughout the resort.
- Snacks and drinks available 24 hours a day.
- 24-hour room service.
- Minibar regularly refilled in guest rooms.
- Drinks service at the pool.
- Complimentary Wi-Fi throughout the resort.
- Free sports, activities, and entertainment programs.
- Free wellness facilities including the spa.
- Turndown service.
- Six restaurants.
- Four bars.
- Two swimming pools.
- Fully equipped fitness center.
- Conference and event facilities.
- Kids' club with supervised activities.
- Private airport transfers (additional fee).
Hotel NIZUC Resort & Spa
This luxurious resort offers a variety of dining options, including gourmet restaurants and chic bars, serving a diverse range of international cuisines. Guests can relax in elegant accommodations with stunning ocean views, complimentary Wi-Fi, and 24/7 room service. The resort features a world-class spa, outdoor pools, a state-of-the-art fitness center, and numerous recreational activities. Whether you’re seeking tranquility or adventure, the resort ensures a sophisticated and memorable experience for every guest.
Experiences at Hotel NIZUC Resort & Spa
Room Amenities at the Hotel NIZUC Resort & Spa
- Luxurious bathroom with rain shower
- Double vanity sinks
- High-quality bathroom amenities
- Special make-up mirror
- Hairdryer
- Telephone
- Complimentary Wi-Fi
- Flat-screen TV with satellite/cable channels
- Individually controlled air conditioning
- In-room safe
- Minibar replenished regularly
Frequently Asked Questions
Check-in is at 3:00 PM and check-out is at 12:00 PM.
The resort features six restaurants offering a variety of cuisines including Mexican, Peruvian, Asian, and Mediterranean.
Yes, guests can enjoy activities such as snorkeling, paddleboarding, kayaking, and private boat tours.
Yes, the resort has a world-class spa offering treatments such as massages, facials, and hydrotherapy.
Yes, the resort offers a kids’ club with supervised activities for children.
Yes, the resort offers private airport transfers for an additional fee.
Yes, the resort has facilities for weddings, meetings, and other special events, with dedicated planning services.
The resort offers a range of accommodations including suites, villas, and residences, many with private pools and ocean views.
Yes, there is a fully-equipped fitness center with personal training sessions available.
Yes, the resort offers various packages and promotions throughout the year, including honeymoon packages and wellness retreats.
What Do People Think About Staying At The Hotel NIZUC Resort & Spa?
First time that a hotel of the Westin category has had poor service from its workers, there is no comparison like the Westin in Lima, it is truly terrible in everything, it is not possible that one of its restaurants cannot be paid in cashThe charge they made to my sister in dollars was different than the one indicated in the reservation. After we stayed at JW Marriott, they gave us the option to pay in cash.Something they didn't offer at the WestinGuarantees were charged 3 times on the card, which caused a block on the card.I am going to give my most complete opinion since we arrived at the hotel the bellboys did not even come to help us with the suitcases. After a while they came closer, in the sports bar restaurant the waiter who served us almost threw the plate of food at us and to take the Also their gestures were extra. On the last day we wanted to order a pizza and they told us that payment could only be made by card, they did not accept cash.Being a member of Marriot Bonvoy (Karen Barraza), we have never received such treatment in any hotel of its chain in multiple destinations.What's more, at JW Marriott we were treated as a frequent Marriott member of this chain.
Absolutely beautiful resort! Nice clean rooms, gorgeous view. We booked 3 rooms for 4 adults and a toddler for 6 nights and spend over 20 000 CAD just for the rooms. We expected a five star treatment and service during our stay for the price. However, did not receive impeccable service that was promised in advertisements.Everyone was polite and helpful except for 2 occasions.First unpleasant experience was when we booked a private airport pickup for my 72 year old father to get picked up from the airport. My father tried finding the driver, but they were standing very far from the exit with a little black square sign, so my father did not have any luck finding them and took the taxi. Even though nobody was picked up at the airport, the hotel charged us the full price for the pickup, once we explained the situation the absolutely refused to refund and amount for the inconvenience caused by low quality airport pick up service.The second unpleasant experience was with one of the concierge team members (the guy in glasses). Our daughter really wanted to see the dolphins and the guy told us that due to rain there are no dolphins in Cancun due to weather conditions and we are interested we should call the dolphinarium ourselves to book. The next day we tried calling the dolphinarium to learn that they never closed and all the shows were as scheduled during rain or shine. Once we talked to the concierge team regarding the situation the guy denied saying that the dolphins are canceled.Knowing how the team handles unpleasant situations this review will probably be ignored like those two times when we were ignored during our stay.Overall, you are better off in Cabo San Lucas, their Forbes five star properties really are impeccable.
Despite the weather being bad everyday, the Nicuz Resort made up for it. The check in process was smooth and swift. The ambiance, aesthetics, staff, and food was amazing. I’m a very hard to please person when it comes to hotels but this place did not disappoint. Our room (penthouse) was never without everything we needed. Amazing view of the ocean, very spacious and nicely furnished. Plenty of towel's, turn down service nightly, always available butler and nightly treats😋. We only had dinner at the hotel 1 night, it was the Asian restaurant and the food was delish! We had the breakfast buffet every morning and everything was fresh and delish. This resort is nothing short of exceptional.
After an extensive search across Cancun resorts, this secluded getaway was perfect for our family vacation. The attention to every detail of the experience was incredible. I've been told I'm extremely selective with food, and this place has surprisingly incredible food made by a culinary trained chef. They gave us a complimentary upgrade to a much larger suite too. Couldn't be more thankful
The catering is sublime Steak House and Asian WoW! Service is everywhere, at all levels, from the front door to the room. The cleanliness of the premises is impeccable and the place is simply exceptional. However, the beach and the water are perhaps not the best and the prices seem very high sometimes since everything is a la carte. It is an exceptional hotel that is worth and deserves its diamonds. Very practical given its proximity to the airport. I will definitely return.
Nizuc is an exceptional resort with superb service and ambiance. Each restaurant offers an exquisite experience and cuisine that is delightful to the palate The hydrotherapy treatment and massages are a must for relaxation and rejuvenation. Nizuc is an alluring resort and spa with an ambiance that stimulates the senses and transports you to a whole new world. The staff could not be more friendly, welcoming, and accommodating. I highly recommend Nizuc to anyone seeking an extraordinary vacation.
Best Hotel experience we have ever had. The building butlers, concierge, spa, pool/beach staff and restaurants… the service is WORLD CLASS. The resort was full and you would never know it because it’s so quiet, peaceful and refreshing. A phenomenal place to reconnect with nature without giving up the modern accommodations. We had an unreal experience here and will definitely be back. Thanks for the good times!
(**Day four here and we can’t get out of here fast enough!) Probably the most frustrating vacation in the past thirty years! From the unnecessary pomp & circumstance to the staff attitude whereby they have forgotten how much YOU are paying for the “experience”, to the constant pressure to “tip” and the fact that if you are not in the main building you will need the golf cart service to get you to and from the central area which begs for a “waiting period” each and every time you want to get somewhere, after only one day it gets to be a bit much!! Unfortunately we still have four more nights here. The main pool is beautiful but far too warm so any kind of cooling off from the heat & humidity is not going to happen here. I found the front desk staff to have a lackadaisical attitude at check-in which really was frustrating from the onset. Our thirty minute delay to have our room turned into ninety minutes and they really didn’t seem to care one iota! The food from the pool area to the on-site restaurants (thus far) has been overpriced and toned way way down for “the Americans”, meaning if tourists are looking for genuine Mexican food, cooked from the heart, you are not going to find it here! Spending over $5,000 US for four nights (for two persons) and then plan on another $500-$600 for food and the odd drink per day, it adds up fast and yet at the end of the day all you are left with is bland food, frustration & regret. Other than that the surrounding area is beautiful! Kudos to the gardeners.
Absolute best resort in Cancun. Thank you so much to Diego and his team. I had an incredible time and cant wait to return! If your looking for an amazing place to stay, you've found paradise! This place is a 10/10. Amazing food options, beautiful beach, and top notch quality service. Thanks again Diego for everything.
1. "Nizuc luxury villas exceeded all expectations! The spacious villas, each equipped with a large swimming pool, provided an indulgent retreat. The family swimming pools and pristine beaches added to the overall appeal."2. "The exceptional service from the staff made our stay truly remarkable. Their attention to detail and friendliness enhanced our experience. The on-site restaurants showcased culinary excellence, making dining a delight."3. "The highlight of our stay was the fantastic swimming pools inside each villa – a luxurious touch that made our days even more enjoyable. However, a small suggestion would be to have screens for windows at night for a bug-free experience."4. "Despite the minor wish for window screens, Nizuc luxury villas offer an unparalleled blend of luxury and relaxation. The breathtaking villas, family-friendly amenities, and attentive staff create an unforgettable escape."5. "The only thing we missed was warmer temperatures in the swimming pools inside the villas. Nevertheless, the overall experience at Nizuc luxury villas is exceptional, making it a top choice for those seeking a lavish and comfortable getaway."
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