Hard Rock Hotel & Casino - Punta Cana
Address: Blvd. Turístico del Este, Km. 28 #74, Macao, Municipio de Higuey, La Altagracia Dominican Republic
Hotel Amenities you Can Expect!
- 5 Star Accommodations
- Dining in 9 restaurants
- Delicious snacks, including poolside service
- Top-shelf drinks
- 24/7 in-room service
- Land sports
- Body Rock® fitness center with instructors
- Daily activities
- Nightly entertainment
- Live entertainment
- Complimentary Wi-Fi throughout the property
- Free parking
- Unlimited phone calls to the Continental US and Canada
- Unlimited phone calls to the Continental US and Canada
- Free Internet on resort computers (30 min. max)
- Unlimited à la carte Dinner
- Access to 13 Swimming Pools (Family, Adults-Only & Lazy River)
- All included access to Rockaway Bay Water Park: 26 Slides & Food Trucks
- All included access to Roxity Kids Club™
Hard Rock Hotel & Casino - Punta Cana
The Hard Rock Hotel & Casino Punta Cana offers a luxurious, all-inclusive beachfront experience with nine world-class restaurants, multiple bars, and nightly entertainment. Guests can enjoy rooms with private balconies, hydro spa tubs, and 24/7 in-room dining. The resort caters to all ages with a kids’ club, a teen lounge, and a pet-friendly program, ensuring a memorable stay for everyone.
Experiences at the Hard Rock Hotel & Casino In Punta Cana
Room Amenities at the Hard Rock Hotel & Casino In Punta Cana
- Hydro spa tub
- Private bathroom with shower and double vanity
- Balcony with a table and two chairs
- Mini bar with soda, bottled water & domestic beer
- LED TV 55 (IPTV)
- Rock Spa® bath amenities
- Digital safe (laptop size)
- Individually controlled A/C
- Coffee maker
- Bathrobes & slippers (available upon request)
- Direct dial telephone
Frequently Asked Questions
The hotel offers a variety of luxurious suites, including Caribbean Suites, Rock Royalty Level Suites, and Signature Presidential Suites, all with modern amenities and stunning views.
Guests can enjoy a diverse range of cuisines at the resort’s numerous restaurants, including Italian, Asian, Brazilian, and Mexican options, as well as buffet and snack bar selections.
Yes, the Hard Rock Hotel & Casino Punta Cana offers all-inclusive packages that cover dining, drinks, entertainment, and access to various facilities.
The resort features live music, shows, a casino, nightclubs, and a variety of themed parties and events to keep guests entertained.
Absolutely, the resort offers a range of family-friendly activities, including a kids’ club, arcade center, mini-golf, and various pools with waterslides.
The Rock Spa provides a full range of services, including massages, facials, body treatments, and salon services, along with a hydrotherapy circuit.
Yes, the resort features an 18-hole, par 72 Jack Nicklaus-designed golf course, offering a challenging and scenic golfing experience.
Guests can enjoy a variety of water activities such as snorkeling, kayaking, scuba diving, and deep-sea fishing.
Yes, the resort offers customizable wedding packages that include ceremony locations, reception options, and professional wedding planning services.
Yes, the resort features a state-of-the-art fitness center equipped with modern exercise machines, free weights, and offers fitness classes.
What Do People Think About Staying At The Hard Rock Hotel & Casino?
I really like this hotel, I've been there 3 times. However, I think they should provide more maintenance to the rooms, some things seem to have little maintenance.
You cannot ask for nuch more from a 5 star all inclusive resort. There's so much food options that something will suit you. (Special mention to the Steakhouse ! Amazing Spot)The Whole resort is amazing (and Massive) But you can get Golf Carts or on resort to help transport you around. Room service is inclusive and amazing quality too.I won't need to go into a much more detail here. You will have an amazing time at this resort. I will be returning.
The customer service here is horrible. No one wants to work with you or ensure that you’re stay is even SOMEWHAT enjoyable. The AC was out, the management sent us on a goose chase, and every worker has continuously tried blowing us off. Disappointed in the room not being up to par, but more disappointed in the service and treatment I’ve received. Do better.
This is a TERRIBLE resort. The AC does not work, the staff continues to stall, we were told to come back to speak to an individual after a certain time…after they got off of work. By all means, avoid this resort. Currently here and actively looking to move to a new resort.
My stay began here on May 31st, a lovely Friday afternoon. At first, the receptionist, guest services, and amenities seemed nice until everything turned against me that night. On Friday night, there were small hot dog vendors that strictly sold hot dogs, which were one of the few food selections I could get at the time. The morning after is when things took a turn for the worse. I woke up sweaty and had to go straight to the bathroom, where I had severe liquid diarrhea. Unfortunately, it didn’t stop there. Throughout the day (which was now mid-day Saturday), the frequency of my diarrhea increased, along with urges to puke and overall stomach sensitivity.I figured after a day or two, this would pass, but by Sunday morning, I also woke up with a fever. I took ibuprofen and Tylenol (that I brought with me) to ease the pain. Now, this is where everything goes even more downhill. What I thought was a friendly and attentive guest services and front desk turned out not to be true.My pain worsened, and from Saturday morning until Tuesday morning, which was the day I had to leave for my flight, I called almost FIVE TIMES to ask for medical care or any services that they could provide to help me out with this severe bout of food poisoning or stomach virus that I got from THEIR OWN facility. The front desk, without any emotion, told me there would be a $250 charge just for a consultation and kept saying that the food vendors are subcontractors, therefore it’s not their fault for providing the food. Now, how was I supposed to know that initially? I also had to explain my situation over 3-4 times to every new "associate." It genuinely seemed like they didn’t care about customers who were sick.They denied all medical service, blaming it on the fact that the medical team was a subcontractor as well. They didn’t provide me with any accommodations or medicine and even lied that they didn’t have any when I literally had to force myself out of bed to go to the gift shop, where I found some antibiotics. I was bedridden my entire stay there and had to suffer. I would really reconsider going here at the end of the day. Sure, I may have some bias due to unfortunate events, but the service, care, and responsibility for people who got sick from eating at the resort is NON-EXISTENT.TLDR: Went to have fun but got severe food poisoning. No one actually cared and I received almost no assistance for care. I had to get charged for everything, even for a medical consultation for $250. "Guest services" didn’t even know they had antibiotics in their own gift shop, so I had to painfully walk out of bed myself and explore to find and get it. Don’t come here. Absolutely horrid experience. Genuinely a big warning to everyone going.
Our stay at the Hard Rock Hotel & Casino Punta Cana had its ups and downs. The combination of luxurious accommodations, diverse dining options, and a plethora of activities and entertainment made for a lively vacation.However, we faced some challenges, particularly with finding sufficient vegetarian food options. Most restaurants had limited vegetarian choices, which made meal times less enjoyable for those with dietary restrictions. Additionally, while most of the staff were friendly and attentive, we did encounter some rude staff members, which dampened our experience.A special shout-out to Nikaura, the waitress at the Guitar Pool. Her exceptional service and friendly demeanor truly stood out and made our poolside experience wonderful. She went above and beyond to ensure we were well taken care of and added a personal touch to our stay.I recommend this resort with reservations, particularly for families and music lovers, but advise potential guests to be aware of these issues. If you do visit, make sure to spend some time at the Guitar Pool and say hi to Nikaura!
Pure name. Bad attention from the moment you arrive. The air doesn't work, it doesn't solve anything for you. If you don't tip, you don't get anything. The only good thing is the beach. Preferable to go to another smaller chain of hotels that take care of their clients.
I made this a high rating review so everyone can see! I just got back from Hard Rock in Punta Cana yesterday and it is safe to say it was my first and absolute LAST time I'll be going there. I was robbed not once but TWICE. Both times there were workers from Hard Rock involved. This is not a review categorizing every single worker as a thief and a liar because there were some who genuinely treated me well but there were a few who you can clearly tell do this regularly to split profits amongst each other. The first incident happened by the pool where a pair of glasses were lost and returned to one of the entertainment/pool workers and then denied the guest handed him anything. We let it go and tried not to let it ruin our trip even though they were a $400 pair of glasses. If you go to La Isla buffet make sure you hold on tight to your belongings, they stole my phone while I was waiting for my omelette to be made. I placed it down on the counter to grab a tip and I now regret doing that. For being a good person my phone was stolen right under my nose because not too many people feel the need to tip them for doing their job. The guy running the floor which I unfortunately did not take his name because I was so flustered at the situation misguided me and lied. He was my 1st point of contact who said I'd get proper help, sent me to the front desk to file a report that they didn't care about just to tell me I would have to wait 24-48 hours for them to let me know If they saw anything on cameras. I am writing now after I received an email from them saying there was no evidence someone took my phone. This is proof that they all work together to split whatever they make from selling stolen items. The security guard I was assigned didn't do absolutely anything except stand there and just stare at the counter I said I was robbed from then proceeded to say we were done and as we were leaving he said he needed to go back to the restaurant because he didn't "take a picture" of the incident location. As if that wasn't suspicious enough. These people are too slick and do this more often than you know. Its people like that who taint the name of Hard Rock Hotel & Casino for hiring thieves and liars like that. I am never going back to this place, I'm so disappointed after all the money I spent I had to inconvenience my life due to the negligence of these thieves. Horrible experience, I don't recommend to go here unless you also want to be robbed. Its not all great like it appears and their food was making a lot of guests sick during my stay. I hate that I couldn't enjoy my trip and I knew there won't be any help from their part.
The resort is a monster. Over 1,500 rooms?! Not sure for elderly or even people who don’t like to walk. If you don’t speak Spanish you’re sometimes ignored at the bars. The rooms are pretty outdated. The Mexican restaurant was not edible. Hard Rock can do better. This place is just too big to do things how you expect for the price.
I would leave negative or no stars if I could. My husband and I traveled to Hard Rock Punta Cana for a wedding, and unfortunately, our experience was far from pleasant. Right from the start, we faced challenges with the room arrangements. Despite booking five months in advance and requesting a king bed, the hotel was unaccommodating. Upon arrival, we were met with rudeness and a refusal to honor our simple request, even though the hotel has over 1800 rooms.As a vegetarian, I struggled with the lack of food options tailored to my dietary needs. The service was subpar, with room service taking over an hour and multiple instances of finding hair in the food. To top it off, they even served me chicken soup instead of the vegetarian option I ordered. Requesting clean bedsheets and towels was a hassle, as they were stained with dirt or blood.The overall experience was disappointing, considering the high cost associated with the Hard Rock brand. The staff's lack of willingness to provide basic services and the focus on profit over guest satisfaction was evident. I would caution others against booking at this property, as the service and cleanliness standards fell well below expectations. It's disheartening when a hotel fails to deliver on the most basic aspects of hospitality.
This was our second stay at this property (we’ve also been to Hard Rock in Cancun and Riviera Maya). We love this place. It’s tremendous with tons of dining options and probably a dozen pools. It was busy, but not overcrowded and we were always easily able to find a spot we liked at the pools and at the beach. The service was excellent throughout the property from the restaurants to the pools, including the bell boys (Luis was great with scheduling a taxi for us when he took the bags from our room at checkout).The only downside is the high pressure sales tactics of the Legendary Vacations sales team, but we were able to completely avoid it this vacation (we are already Legendary members, but even when you are, they try to upsell you). However, I will say that we joined Legendary around 5 years ago and the investment has already paid itself off.We will be back. Highly recommend this property.
My first experience for an all-inclusive resort. Food was substandard - - think mass produced-- as is th service. The rooms are great. This Resort is huge and it's a half mile walk to the beach and all in the same complex. Not convenient. Rooms do not have great views But the rooms themselves are really really wonderful. Mattress was great as were the pillows. The employees manning the stations for the food, ice cream and coffee place think they're doing you a favor by serving you.
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