Hotel Riu Emerald Bay
Address: Calzada Camarón Sabalo, Cuartel 25 Manzana 5 #3404 Col. Cerritos 82110 – Nuevo Mazatlán – Sinaloa – Mexico
Website: https://www.riu.com/en/hotel/mexico/mazatlan/hotel-riu-emerald-bay/
Hotel Amenities you Can Expect!
- Main restaurants: "Las Tres Islas", "El Malecón", "Bamboo", "Tabasco", "Las Gaviotas" (poolside/Italian)
- Various bars including lobby bars, salon bars, sports bar, pool bars
- Grill "Pepe's Food"
- 3 swimming pools, heated in winter
- 2 swimming pools with Swim-up Bars, heated in winter, one with Jacuzzi
- Children's pool with slides, heated in winter
- Complimentary sun loungers, umbrellas, and towels at the pool
- Sun terrace
- Kids' club "RiuLand" and indoor children's playground
- "Splash Water World" water park with multiple slides, open 6 times per week
- "Renova Spa" offering various treatments, massages, beauty salon, and hairdresser ($)
- Fitness center, steam bath, and whirlpool, complimentary
- Conference and event center with 3 rooms
- "Pacha" nightclub, kiosk, souvenir shop, internet terminal
- Kiosk and souvenir shop
Hotel Riu Emerald Bay
Perched along Mazatlan’s breathtaking coastline, the Hotel Riu Emerald Bay embodies a seamless blend of contemporary luxury and tropical charm. Explore a diverse array of global cuisines, unwind in rooms offering sweeping ocean views, and indulge in adult-exclusive amenities such as a pampering spa and inviting outdoor pools. Whether you’re seeking relaxation or adventure, Hotel Riu Emerald Bay ensures an unforgettable getaway filled with sophistication and comfort.
Experiences at Hotel Riu Emerald Bay
Room Amenities at the Hotel Riu Emerald Bay
- Bathroom with bathtub or shower
- Double sinks
- Hairdryer
- Balcony or terrace
- Telephone
- Complimentary Wi-Fi
- Centralized air conditioning
- Ceiling fan
- Minibar
- Satellite TV (flat screen)
- Electronic safe
Frequently Asked Questions
The all-inclusive package includes meals, snacks, beverages, and various activities such as sports, entertainment, and access to pools and beach areas.
Yes, the resort offers a kids’ club, children’s pool, and playground, along with daily entertainment programs specifically designed for children.
Guests can enjoy a variety of dining options including buffet-style meals and à la carte restaurants serving Italian, Asian, and Mexican cuisine.
Yes, the resort features a full-service spa offering a range of treatments, including massages, facials, and body treatments.
The resort offers a range of room types, including standard rooms, family rooms, and suites, many of which provide stunning ocean views.
Guests can enjoy various sports activities such as beach volleyball, water sports, and a fully equipped fitness center.
The resort offers daily entertainment programs, including live music, shows, and themed parties for both adults and children.
Yes, complimentary Wi-Fi is available in all guest rooms and public areas of the resort.
The resort is conveniently located a short drive from Mazatlan’s historic center, shopping areas, and the airport.
Yes, the resort provides comprehensive wedding and event planning services, including venue setup, catering, and coordination.
What Do People Think About Staying At The Hotel Riu Emerald Bay?
The facilities are fine, but the service is lousy, lousy, lousy, the administration staff almost do you the favor of being in their facilities, the pool bar staff don't even fight you for serving the bunch of drunks that are there. They sit there, they take you out of the pools without any education, they practically throw you out, and it is also the only riu of all the ones we have visited (and there have been many) that they take off your bracelet as soon as you check out and that's it. You can't leave the lobby until the van passes by to take you to the airport 3 hours later, we practically paid for an extra day without fully enjoying it. very very bad.
I traveled 3 weeks ago with my mother. She was delighted and what she liked most was the security in the hotel and the only thing that bothered her a little was the service in the elevators. The only detail is the service of some of the employees in the main restaurant. They only offered us a drink and from there they dedicated themselves to serving some foreigners who were around us. Special mention of Don Dany, from the central restaurant. Excellent attention!!! We hope to return very soon.
Everything was luxurious, service, food, rooms, only one small inconvenience was the elevator service, which was a little late all the time and it is exasperating from there, everything was excellent. I recommend it and of course I would return to this place.
Booked through Sunwing package. 1st time in Mexico, and what a great experience!I really enjoyed my time at the Riu here.Extremely attentive and friendly staff.There are so many choices for dining, and each one has excellent dishes.Easy to book reservations for restaurants, they had many activities, just note that this is a family resort so.. There's not much nightlife.We used the beach volleyball court a lot, and the pools were excellent!Very clean hotel rooms and beautiful views
Overall a positive experience. The staff is great, they are constantly cleaning and are very helpful. We were on the 3rd floor in a beach view room with 2 beds (king and double I think). Our room was an okay temperature but the humidity was almost unbearable (75%+) even with the AC on constantly. We found opening the balcony doors was better, in the AM and PM, especially if the humidity outside was less. Bring slippers for the hotel room, the floors got sandy despite our efforts (they're cleaned every day but still, we tracked in sand). When you're poolside, don't leave food unattended otherwise you'll get birds swarming and it's really annoying. The food was pretty good overall, we ate at the buffet in the newer building mostly, because they have a big outdoor patio with lots of tables. Decent variety of food for breakfast and dinner there. For lunch we sometimes did the big inside buffet but also sometimes just had burgers by the pool. If you get the food while it's freshest (just being put out) it's the best. We tried the Tabasco and Bamboo restaurants, Bamboo was really good Japanese/Asian fusion although quite salty. Tabasco was decent but was a bit overshadowed by Mr Lionso's the next day (off resort, just down the street) which was excellent. Unfortunately one person in our party got sick from the pool water on the last day - he accidentally got a fair bit of water up his nose and got a bad case of travellers diarrhea. So please be sure to be extra careful with the water here, in the pool and showers, don't get any in your eyes/mouth/nose!
First time to Mazatlan. Lots of pool chairs and beautiful pools. Tried the Mexican restaurant last evening, the fajitas were cold, had to find our own tortillas, the waiter just seemed to forget us. I had the grouper. It tasted great but again was cold. Nothing on menu for children who aren't into Mexican food. Buffets are great, so many choices.The eclipse was amazing once in a lifetime experience here.No poolside waiters for drinks. Fetch your own. A bit different than other all inclusives I have been to.Also the availability of bottled water. You can only get a glass at the bars. Rooms have big one liter ones.It's only our 3rd day so we will see how the rest of the week goes
Our first time in Mexico, celebrated my birthday. This resort did not disappoint. Upon entering the room we were greeted with a birthday gift. The staff were friendly and attentive. The room was cleaned daily. Our room had two double beds and a pull out couch; family of four were very comfortable. Food was really good; with several buffet options. Multiple pools to choose from. The grounds of the resort and common areas were constantly being cleaned. My only suggestion nightly entertainment can be a liitle more inclusive; it had alot of Mexican elements. There can also be background music playing in the pool areas. The mini bar was never restocked our entire stay. Overall no major complaints.Would definitely stay at the Riu Resorts again.
Just returned from the Riu and loved our stay! First time to Mazatlan and it was beautiful. The resort is about 30 min from downtown. Felt totally safe wandering around during the day and also at night in a group. Sunsets were unreal, beach has soft white sand, big waves but you can walk quite far out before it gets deep so felt safe going in the ocean with the red flags up. Food is all buffet style including 2 that require reservations. Tons of options and we were never hungry. The bed wasn't very comfortable but not a big deal. Resort was extremely clean and the staff are working around the clock to keep it that way!! I would definitely visit the Riu emerald Bay again ☺️
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