I have found this place through Amex Platinum and they were advertising as pet friendly. I had service dog so I thought this place would be wonderful before my dog gets any older pretty much it would be our last trip together because he is getting older: It’s been awhile I have visited Cancun since pandemic so I was pretty thrilled. We got picked up by special private suburban suv with wifi. It took us about 45 mins to arrived.When we arrived we were greeted with cold wet towels and signature welcome drinks “flamingo” it was pink drink with no alcohol and became our most favorite. (You can add alcohol)They make you sit down during check in service which is very convenient. Place was very grand with beautiful view with ocean breeze, furniture pieces were so artistic I wanted to purchase them all.SERVICE Pet owners - They do charge $150 so note that. But they do bring your dogs bed; collar and water bowl during stay.It’s a one time welcome fee and including cleaning fee for your dogs. Front desk didn’t explained to me clearly I didn’t know until manager Erick explained that it’s an only one time charge so I felt more clear about the fee.They do make you sign three long pages regarding your dog. It states that they don’t let you to take your dogs/ pet to most places.Places you can allow would be stopping at the lobby bar, walking around and beaches anywhere food is around. Which I understand.Workers here pet friendly.I’m a spa person. This is not a place for party people. I see more older generations who wants to relax and enjoy the nature.They do have sister hotels where you can go and party and explore different foods.3 restaurants but I enjoyed it. Estero is my favorite over all.Spa here beautiful, once you book spa services here they will take you to go do dry, steam and water jets to prepare your body before a body service. It was very cool experience.I would say spa price is little too high but they do use high quality products. Such as natura bisse line. During facial they use their vitamin C line. They used lots of products. It might cause irritation if you have sensitive skin, because their product contains high ingredients. I personally had been using Diamond line back home but it’s not for everyone. Honest opinion, I personally enjoyed body massage more than facial due to heavy touch. Different from hotel/spa European experience. Again, everyone has different opinions so you can be the judge.Body massage and facial coated about $1000 they do ask you to tip before your service.I spent some time here and I spoke to few workers they mostly make about $100usd every 15 days -live off tips) - please tip them even a little bit. I know there’s a lot.. but individuals workers such as house keeping..they clean your room twice a day.I have noticed, morning cleaning happens they open the mirror vanity behind the bed, evening cleaning they close it for you with daily gifts and candy.Just aware everything is included but spa,Wine tasting $45 per - person, gift shops eemergency meds additional, just little things can be extra charged.Please don’t loose your bracelet. It’s $150. much it would be.24/7 room service yes! But your butlers - (each room gets two butlers commute by alternating shifts) they are not 24/7. They do have after hour service available by a front desk; or faster service such as room service contact front desk by calling 0 in your room phone.Just aware not many of them speaks perfect English. Which is fine, but some don’t even understand do opposite instead of what you have asked for. Such as: no salt - they add more salt. Yes alcohol but they don’t put alcohol. So be patient with them just re- order if that cases. They will get it right most of times.Okay, so Amex travel has to be more details. Not all rooms comes with steam room. You need to go to wellness rooms which is other building to get steam rooms.This place is like adult Disney. Workers are always greeting saying hola. I’ll try again in the future when I visit Cancun.
