Hotel Riu Palace Cabo San Lucas
All Inclusive Included
All Inclusive Included
Address: Camino Viejo A San Jose 23453 – Cabo San Lucas B.C.S – Mexico
Hotel Amenities you Can Expect!
- All Inclusive 24 hours
- Free WiFi throughout hotel
- On beachfront
- Main and theme restaurants
- Room service 24 hours a day
- Two swimming pools with adjoining whirlpool bath
- "Renova Spa"
- Two swimming pools with swim-up bar**
- Children's swimming pool, 14 m2
- Free sun loungers, towels and parasols by pool
- "RiuLand" kids' club
- Buffet with live cooking stations and assorted desserts
- "Mar de Cortés" restaurant with terrace
- "Misaki" Japanese restaurant
- "San José" Italian restaurant
- "Krystal" Fusion restaurant
- "Bombay" Indian restaurant
- "El Médano" poolside restaurant/ Steakhouse
- "La Ventana" lobby bar with terrace
- "Los Cabos" lounge bar with terrace
- "Beach Club" Chill-out bar
- "Capuchino" pâtisserie & ice cream parlor
- "Baja Sur" and "Baja Norte" 2 poolside bars with swim-up bar**
Hotel Riu Palace Cabo San Lucas
The Hotel Riu Palace Cabo San Lucas offers an opulent, all-inclusive beachfront experience, featuring an array of dining options, including multiple gourmet restaurants and lively bars, complemented by nightly entertainment. Guests can indulge in accommodations with private balconies, hydro-massage tubs, and 24/7 room service. The resort caters to all ages with amenities such as a kids’ club, a teen lounge, and various recreational activities, ensuring an unforgettable stay for everyone.
Experiences at the Hotel Riu Palace Cabo San Lucas
Room Amenities at the Hotel Riu Palace Cabo San Lucas
- Turndown service
- Bathroom with shower and double wash basin
- Hairdryer
- Free WiFi
- Central air conditioning
- Ceiling fan
- Minibar
- Liquor dispenser
- Coffee maker
- Satellite TV (flat screen)
- Sofa or sofa bed
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While hotel websites and large booking platforms typically show retail prices, our connections let us offer special rates—often lower for the same dates and room types.
Check-in is at 3 PM and check-out is at 11 AM.
The resort offers multiple dining options, including gourmet restaurants, casual eateries, and 24/7 snacks.
The resort features various accommodations, including standard rooms, ocean-view suites, and family suites with premium amenities.
Yes, the resort has a kids’ club, a teen lounge, and numerous recreational activities for younger guests.
Yes, the resort provides all-inclusive packages that cover meals, drinks, entertainment, and some activities.
Yes, the resort features a luxurious spa offering a range of treatments, including massages and facials.
Guests can enjoy various recreational activities such as water sports, fitness classes, beach volleyball, and evening entertainment.
Yes, the resort has a fully-equipped fitness center available for guests.
Yes, the resort offers wedding and event planning services with customizable packages.
The resort is conveniently located near local attractions and is approximately 45 minutes from Los Cabos International Airport.
What Do People Think About Staying At The Hotel Riu Palace Cabo San Lucas?
Non swimmable beach, but view of arch makes it worthwhile. Front desk staff, telephonic customer service was unhelpful and never knew much about events and activities. Event staff like Esteban are fantastic, as are serve staff in restaurants, facilities are kept spic and span clean by hardworking staff. Food was great. Drinks were ok. Resort did well despite hurricane Priscilla effects. Stage performance, Riu party were amazing. Resort needs to make Uber accessible vs giving business to their favorite taxi companies at double the prices. Rooms are small for Mexico standard, but they accommodated request for rollaway bed, so our family of 4 could be comfortable. Housekeeping staff is very good. Poolside and overall service was above par. Again, kids had a great time thanks to Esteban with ping pong and other activities.
I stayed at the Riu Palace in Los Cabos from 9/30–10/6/2025, and my experience was absolutely wonderful! Stefany, the young lady who checked me in, made me feel so welcomed right from the start. The staff throughout the resort were incredibly friendly and attentive.
A special shout-out to the young lady in the Mar de Cortes main restaurant—she was amazing! The Krystal Restaurant had delicious food, and El Medano was perfect for lunch with easy access to the swim-up bar. I celebrated my birthday at the San Jose restaurant, and it couldn’t have been more perfect. The manager (captain) and staff made me feel like family as they celebrated with me.
I also had the pleasure of speaking with Ivanna, who was super helpful in giving me tips on what to do around the resort. Overall, everything exceeded my expectations, and I can’t wait to return!
A special shout-out to the young lady in the Mar de Cortes main restaurant—she was amazing! The Krystal Restaurant had delicious food, and El Medano was perfect for lunch with easy access to the swim-up bar. I celebrated my birthday at the San Jose restaurant, and it couldn’t have been more perfect. The manager (captain) and staff made me feel like family as they celebrated with me.
I also had the pleasure of speaking with Ivanna, who was super helpful in giving me tips on what to do around the resort. Overall, everything exceeded my expectations, and I can’t wait to return!
I was surprised by a number of negative feedback, which does not correspond with my experience. Lack of food? There is so much food around the clock. I heard that some restaurants were not great, so I stick to the buffet at Mar de Cortes. As my son says, the food is so good here, why go to the restaurants? The tree-ripe papaya and bananas taste so good, and not available in most parts of the US. Reach out to the hard workers with a few broken words of Spanish, and you get the best appreciation. There were some minor problems with the room, and there were taken care of. The service people do not speak English the way Americans do (such as saying "I am sorry" more often than we mean 🙂 ), which can be taken as offensive remarks, but I laugh them off as cross-cultural misunderstanding, because they are willing to serve guests in every possible way.
What I wish I had known from the beginning of my stay is that the beach in town, about a third of a mile to the south, is quite swimmable. There, I was treated with the view of hundreds of tiny turtles crawling down to the ocean for the first time.
I got a good margarita as soon as I got to the hotel. The wine was OK.
What I wish I had known from the beginning of my stay is that the beach in town, about a third of a mile to the south, is quite swimmable. There, I was treated with the view of hundreds of tiny turtles crawling down to the ocean for the first time.
I got a good margarita as soon as I got to the hotel. The wine was OK.
Its been so great! Staff and people are so friendly and accommodating. We got a partial ocean view and it was so worth the upgrade. The food is really good, and there is plenty. The only negative is how pushing the sales people on yhe beach, but they do take no for an answer. Saint Lucas was a blast, felt very safe. The vibes are amazing.
We had the pleasure of staying here @ New years. Perfect weather! Hotel was clean & staff kind & accommodating. Amenities were plentiful. We enjoyed a great hot stone massage in the spa! The breakfast buffet has something for everyone- even diet restrictions. The BEST French Toast I have ever had by far! all restaurants - food was fresh, variety & well prepared.
Spent 5 days with family and everything was perfect . Rooms ,service , food and drinks. We had an amazing time .Riu Neon party is a lot of fun. This is our second stay and will be back next year. I only have one bad experience and it was with the transfer person Destination services ,this are the people that arrange for your transfer from airport to hotel . Person has no personality and acts like you are bothering him . I expect better service but that was not the case . Please hire people that are willing to help not someone that is more interested in their cell phone and will not make eye contact with you when you are speaking to them. Everything else was perfect except for that person Thank you .
We stayed here for our honeymoon and had a wonderful time! The buffets offered something for everyone and the specialty restaurants were delicious, though the lunch buffet gets very hot with little AC relief. Our room was comfortable and standard for a resort, but it would’ve been nice to have bathrobes and streaming services on the TV. The activities team was great at getting people involved, and the parties at Santa Fe were a blast. Bar service was excellent — no cheap liquor here, and the nightly cocktails were both tasty and beautifully made. Overall, a great experience with just a few areas for improvement.
to express my disappointment with my recent stay at your hotel, which unfortunately did not meet the standards I expected.
Approximately one week before my arrival, I called the hotel directly and spoke with an employee named Israel. During the call, I requested two special arrangements to celebrate a personal occasion:
A congratulatory cake for my daughters
A bottle of champagne for my wife to celebrate our anniversary
Israel assured me that both requests were noted and would be arranged on two consecutive days during our stay. Unfortunately, neither of these requests was fulfilled, which was very disappointing given the importance of the celebrations.
Additionally, when we arrived at the hotel, the Junior Suite assigned to us was in an unacceptable condition. The room was extremely dusty and the bathroom was visibly dirty—as if it had not been cleaned at all prior to our arrival. I raised the issue with the manager, Alexa, who kindly offered us another room. However, upon inspecting it, we found that it was in even worse condition.
To make matters worse, the following day, although we were told someone would come to clean our room, no one did. I had to call just to request clean towels. While I appreciate the quality of food, entertainment, drinks, and general service outside the rooms—which were all very enjoyable—the cleanliness and preparation of the rooms themselves were far below acceptable standards. A clean and comfortable room is the most basic expectation, especially for personal space and rest.
On a positive note, I was glad to be in Cabo for a week and a half, combining both vacation and business. I also spent time at the Riu hotel and another property, and I must say the experience at the other hotels was significantly better.
I hope you take this feedback seriously and ensure improvements in housekeeping standards and guest communication. I would also appreciate follow-up regarding how this matter will be addressed.
Approximately one week before my arrival, I called the hotel directly and spoke with an employee named Israel. During the call, I requested two special arrangements to celebrate a personal occasion:
A congratulatory cake for my daughters
A bottle of champagne for my wife to celebrate our anniversary
Israel assured me that both requests were noted and would be arranged on two consecutive days during our stay. Unfortunately, neither of these requests was fulfilled, which was very disappointing given the importance of the celebrations.
Additionally, when we arrived at the hotel, the Junior Suite assigned to us was in an unacceptable condition. The room was extremely dusty and the bathroom was visibly dirty—as if it had not been cleaned at all prior to our arrival. I raised the issue with the manager, Alexa, who kindly offered us another room. However, upon inspecting it, we found that it was in even worse condition.
To make matters worse, the following day, although we were told someone would come to clean our room, no one did. I had to call just to request clean towels. While I appreciate the quality of food, entertainment, drinks, and general service outside the rooms—which were all very enjoyable—the cleanliness and preparation of the rooms themselves were far below acceptable standards. A clean and comfortable room is the most basic expectation, especially for personal space and rest.
On a positive note, I was glad to be in Cabo for a week and a half, combining both vacation and business. I also spent time at the Riu hotel and another property, and I must say the experience at the other hotels was significantly better.
I hope you take this feedback seriously and ensure improvements in housekeeping standards and guest communication. I would also appreciate follow-up regarding how this matter will be addressed.
THIS HOTEL HAS BED BUGS!!!!
Absolutely terrible experience!!! We found bed bugs in our room, which was a huge concern, especially since we were traveling with two 7-month-old infants. When we brought this to the front desk's attention, the staff was completely unhelpful. They refused to move us to a different room unless we paid for an upgrade. It's shocking that a hotel would not prioritize the well-being of its guests, particularly with such a serious issue and young children involved.
Furthermore, when we requested a mattress change, the cleaning crew only changed the bed sheets. The front desk later claimed the entire room had been examined and no bed bugs were found, despite the fact that I was in the room and witnessed the cursory inspection, which did not even involve flipping the mattress cushion.
After speaking with multiple hotel employees/customer relation managers, I was told they couldn't issue a refund and that I needed to contact corporate directly. The way this large resort chain is handling this HEALTH and SAFETY BED BUGS incident suggests a lack of seriousness and proper procedures for escalating issues. Instead, they've put the burden on the customer to escalate the problem themselves.
This entire experience was deeply upsetting and demonstrated a failure on the part of your staff and management to address a serious health and safety issue.
Absolutely terrible experience!!! We found bed bugs in our room, which was a huge concern, especially since we were traveling with two 7-month-old infants. When we brought this to the front desk's attention, the staff was completely unhelpful. They refused to move us to a different room unless we paid for an upgrade. It's shocking that a hotel would not prioritize the well-being of its guests, particularly with such a serious issue and young children involved.
Furthermore, when we requested a mattress change, the cleaning crew only changed the bed sheets. The front desk later claimed the entire room had been examined and no bed bugs were found, despite the fact that I was in the room and witnessed the cursory inspection, which did not even involve flipping the mattress cushion.
After speaking with multiple hotel employees/customer relation managers, I was told they couldn't issue a refund and that I needed to contact corporate directly. The way this large resort chain is handling this HEALTH and SAFETY BED BUGS incident suggests a lack of seriousness and proper procedures for escalating issues. Instead, they've put the burden on the customer to escalate the problem themselves.
This entire experience was deeply upsetting and demonstrated a failure on the part of your staff and management to address a serious health and safety issue.
Our first trip to Cabo as a couple was amazing, and this resort made it unforgettable. We were upgraded from a partial ocean view to an ocean view room at no cost, which was such a great. The service was top-notch all around—every staff member, from the housekeeping to the waitstaff to the bartenders, was friendly and attentive, making us feel genuinely welcome.
While the food was good, I've had better at other all-inclusive resorts and on cruises. That said, the drinks were excellent, and the overall dining and drinking experience was solid. The entertainment was fun, a little cheesy at times, but definitely kept us entertained.
You can't swim at the beach, but walking along the shore at sunrise was a beautiful experience and a definite highlight. Another highlight was taking an Uber to the marina and then a water taxi to the famous Arch.
The resort was beautiful and quiet. I would recommend this resort for a quieter more romantic experience, especially compared to the neighboring resort - Riu Santa Fe- which was a louder, younger crowd for sure.
Overall, I highly recommend Riu Palace Cabo San Lucas!
While the food was good, I've had better at other all-inclusive resorts and on cruises. That said, the drinks were excellent, and the overall dining and drinking experience was solid. The entertainment was fun, a little cheesy at times, but definitely kept us entertained.
You can't swim at the beach, but walking along the shore at sunrise was a beautiful experience and a definite highlight. Another highlight was taking an Uber to the marina and then a water taxi to the famous Arch.
The resort was beautiful and quiet. I would recommend this resort for a quieter more romantic experience, especially compared to the neighboring resort - Riu Santa Fe- which was a louder, younger crowd for sure.
Overall, I highly recommend Riu Palace Cabo San Lucas!
Overall, our stay was exceptional and we truly enjoyed our first time in Cabo. The property is beautiful, and the service staff—from room service to bartenders to waitstaff—was top-notch. Everyone went out of their way to make us feel welcomed and cared for.
My only minor complaint was the confusion around the late checkout. I informed the front desk at check-in that I’d need a late checkout due to a late flight. They told me to return 24 hours before checkout to make the request. When I did so the morning before departure, I was told to come back again at 6 PM that evening—only to be told then that late checkout wasn’t available. It would’ve been better to receive a clear answer from the start. That said, they were helpful in storing our luggage and letting us use the showers so we could still enjoy the property before our flight.
The food was generally good, with a few standout dishes, and everything else about the experience exceeded our expectations.
My only minor complaint was the confusion around the late checkout. I informed the front desk at check-in that I’d need a late checkout due to a late flight. They told me to return 24 hours before checkout to make the request. When I did so the morning before departure, I was told to come back again at 6 PM that evening—only to be told then that late checkout wasn’t available. It would’ve been better to receive a clear answer from the start. That said, they were helpful in storing our luggage and letting us use the showers so we could still enjoy the property before our flight.
The food was generally good, with a few standout dishes, and everything else about the experience exceeded our expectations.
It’s… okay. Good deal for the price. Bar staff are solid. Super cheap liquors and beers at all bars. Cocktails are decent at lobby bar.
Food is well below what standard Mexican fare can be in most cheaper places. Tacos are decent poolside. All dinner spots require a 1 hour wait even when the resort wasn’t full. Gym is horrible and a joke for how big of a hotel this is. Like 2 machines.
Beach isn’t accessible (I realize you can’t swim). There’s no beach bar service, and cabanas cost money
Santa Fe nearby has really fun parties that are worth going to.
Town is a 20+ minute uber each way or 1 hour walk.
Overall it’s just a mid resort and inconvenient for going to town. I would go once, but not repeatable.
Food is well below what standard Mexican fare can be in most cheaper places. Tacos are decent poolside. All dinner spots require a 1 hour wait even when the resort wasn’t full. Gym is horrible and a joke for how big of a hotel this is. Like 2 machines.
Beach isn’t accessible (I realize you can’t swim). There’s no beach bar service, and cabanas cost money
Santa Fe nearby has really fun parties that are worth going to.
Town is a 20+ minute uber each way or 1 hour walk.
Overall it’s just a mid resort and inconvenient for going to town. I would go once, but not repeatable.
Stayed 7/6/25-7/11/25
It would probably be like a 3.7 stars. Rooms are extremely outdated and there’s not even a shower door. The food was good, especially the pizza and pasta at San Jose. Pools were great, probably my favorite part. The beach view of the Cabo Rocks was amazing. Garden view rooms basically was just a view of Riu Santa Fe.If I came back to Cabo, I’d go to a different resort. Service was nice too.
It might be the worst all inclusive resort I’ve stayed at.
It would probably be like a 3.7 stars. Rooms are extremely outdated and there’s not even a shower door. The food was good, especially the pizza and pasta at San Jose. Pools were great, probably my favorite part. The beach view of the Cabo Rocks was amazing. Garden view rooms basically was just a view of Riu Santa Fe.If I came back to Cabo, I’d go to a different resort. Service was nice too.
It might be the worst all inclusive resort I’ve stayed at.
I recently had my second stay at the Riu Palace Cabo San Lucas, and once again, the hotel's facilities and the views were absolutely stunning. They truly make for a memorable vacation backdrop.
However, the front desk service was, regrettably, still a major letdown. I remember thinking during my COVID-era visit that the rude behavior might be an exception due to the circumstances, but even four years later, the unfriendly attitude persists. It's a real pity, as it's the first impression guests receive.
Our room was decent, though the lack of ventilation in the bathroom caused an unpleasant smell to linger throughout our stay. Luckily, we spent most of our time enjoying the beautiful resort.
Overall, yes, I would still recommend the Riu. My hope is that with honest reviews like this, the management will address the front desk service, as it's truly the only significant flaw in an otherwise fantastic hotel experience.
However, the front desk service was, regrettably, still a major letdown. I remember thinking during my COVID-era visit that the rude behavior might be an exception due to the circumstances, but even four years later, the unfriendly attitude persists. It's a real pity, as it's the first impression guests receive.
Our room was decent, though the lack of ventilation in the bathroom caused an unpleasant smell to linger throughout our stay. Luckily, we spent most of our time enjoying the beautiful resort.
Overall, yes, I would still recommend the Riu. My hope is that with honest reviews like this, the management will address the front desk service, as it's truly the only significant flaw in an otherwise fantastic hotel experience.
We stayed at Riu Palace Cabo San Lucas expecting a luxury all-inclusive experience, but it was far from that. From start to finish, the resort was a disappointment.
The food was awful — bland, repetitive, and often cold. The buffet looked like it had been sitting out for hours, and even the specialty restaurants were underwhelming. We ended up leaving the resort to find decent meals in town.
The room was outdated and depressing. The furniture was chipped, the bed was hard as a rock, and the bathroom smelled like mildew. Not what you’d expect from a “Palace.”
The elevator smelled horrible, like sewage or mold — honestly made us dread using it. It clearly hadn’t been cleaned or deodorized in a long time.
To top it off, we were charged an extra “cleaning fee” at checkout that was never mentioned when we booked. Felt like a cheap money grab and left a sour taste at the end of an already bad stay.
Save your money — there are better resorts in Cabo. We won’t be returning to Riu.
The food was awful — bland, repetitive, and often cold. The buffet looked like it had been sitting out for hours, and even the specialty restaurants were underwhelming. We ended up leaving the resort to find decent meals in town.
The room was outdated and depressing. The furniture was chipped, the bed was hard as a rock, and the bathroom smelled like mildew. Not what you’d expect from a “Palace.”
The elevator smelled horrible, like sewage or mold — honestly made us dread using it. It clearly hadn’t been cleaned or deodorized in a long time.
To top it off, we were charged an extra “cleaning fee” at checkout that was never mentioned when we booked. Felt like a cheap money grab and left a sour taste at the end of an already bad stay.
Save your money — there are better resorts in Cabo. We won’t be returning to Riu.
Horrible Experience – Do Not Recommend
This was by far one of the worst hotel stays I’ve ever had. The room was dirty, with cockroaches crawling around, and the bedsheets clearly hadn’t been changed. Despite booking for 3 people, there was no sofa bed provided.
The staff were rude and unhelpful unless tipped. At the buffet, the coffee machine didn’t even have milk—and it stayed that way for days without being refilled. The food overall was terrible, with barely any vegetarian options. Even the meat dishes were poorly prepared. The only decent dining option was the Italian restaurant, where the staff actually made an effort—but they kept running out of food.
The parties were another disaster. They refused to serve proper alcohol and instead gave out premade “shots” that had no real alcohol in them.
The worst part? We had a near-death experience at the beach and lost four phones. There was no lifeguard at the post at the time. When help finally arrived, the lifeguards didn’t know what to do—they only had basic, ineffective first-aid training. Despite this failure on their part, the hotel had the audacity to charge us for a doctor.
Management was absolutely useless. Stephano, one of the managers, was just being a complete douche—no apology, no remorse, no acknowledgment of the fact that a lifeguard was missing during a life-threatening incident. He didn’t offer help, support, or even basic empathy. It was like they didn’t care at all that guests nearly drowned.
Communication is a nightmare—none of the staff seem to speak English, which is shocking for a resort that claims to cater to international tourists. They were extremely petty about room keys and towel cards and constantly tried to charge guests for random things.
Avoid this place at all costs. It’s not just about poor service—it’s a safety risk. Not worth your money, your time, or your peace of mind.
This was by far one of the worst hotel stays I’ve ever had. The room was dirty, with cockroaches crawling around, and the bedsheets clearly hadn’t been changed. Despite booking for 3 people, there was no sofa bed provided.
The staff were rude and unhelpful unless tipped. At the buffet, the coffee machine didn’t even have milk—and it stayed that way for days without being refilled. The food overall was terrible, with barely any vegetarian options. Even the meat dishes were poorly prepared. The only decent dining option was the Italian restaurant, where the staff actually made an effort—but they kept running out of food.
The parties were another disaster. They refused to serve proper alcohol and instead gave out premade “shots” that had no real alcohol in them.
The worst part? We had a near-death experience at the beach and lost four phones. There was no lifeguard at the post at the time. When help finally arrived, the lifeguards didn’t know what to do—they only had basic, ineffective first-aid training. Despite this failure on their part, the hotel had the audacity to charge us for a doctor.
Management was absolutely useless. Stephano, one of the managers, was just being a complete douche—no apology, no remorse, no acknowledgment of the fact that a lifeguard was missing during a life-threatening incident. He didn’t offer help, support, or even basic empathy. It was like they didn’t care at all that guests nearly drowned.
Communication is a nightmare—none of the staff seem to speak English, which is shocking for a resort that claims to cater to international tourists. They were extremely petty about room keys and towel cards and constantly tried to charge guests for random things.
Avoid this place at all costs. It’s not just about poor service—it’s a safety risk. Not worth your money, your time, or your peace of mind.
My stay at Riu Los Cabos San Lucas was absolutely fantastic! From the moment I arrived, the service was great every staff member was friendly, professional, and always willing to go the extra mile to make sure everything was perfect.
The resort itself is beautiful and well-maintained, with stunning ocean views and a lively but relaxed atmosphere. The rooms were clean, comfortable, and spacious, making it easy to unwind after a day in the sun.
The food and drinks were excellent across all the restaurants and bars plenty of variety and consistently delicious. Whether lounging by the pool, enjoying entertainment, or just soaking in the beachfront vibes, every moment felt like a true getaway.
Highly recommend Riu Los Cabos for anyone looking for a memorable and smooth vacation experience in Cabo!
The resort itself is beautiful and well-maintained, with stunning ocean views and a lively but relaxed atmosphere. The rooms were clean, comfortable, and spacious, making it easy to unwind after a day in the sun.
The food and drinks were excellent across all the restaurants and bars plenty of variety and consistently delicious. Whether lounging by the pool, enjoying entertainment, or just soaking in the beachfront vibes, every moment felt like a true getaway.
Highly recommend Riu Los Cabos for anyone looking for a memorable and smooth vacation experience in Cabo!
Had an amazing time celebrating my sister’s bachelorette weekend! The vibes were amazing. However, on our last night, there was an incompetent, very rude human that decided that since our group didn’t make “reservations” we couldn’t eat at Krystal’s steakhouse. We observed as other people were immediately seated. There was also a group there that said they were seated as soon as they arrived. His name was Manuel. Maybe he should learn policies, customer service and an ounce of respect before he’s given the position to pose as a host. Other than that, the resort is absolutely beautiful and we had a wonderful time.
We travel to Mexico every year and this was my first experience at a Riu resort. Front desk guy not sure if his name was Sergio, doesn't know how to treat people. He makes you think you are stupid every time you ask questions. Never experienced this at any hotel before. When we checked out another girl was similar to him. It's ridiculous they make a big deal if you lose key cards. Very inconvenient because most of the hotels we stayed just use the bracelet to open the doors. Entertainment for families was boring. Food was bad. Usually dinner restaurants are better but it was not the case here. If you want to eat shrimp it will be hard to do so because they add scallops or other cheap seafood to anything instead of just shrimp. They can't do basic dishes right. Like pastas or even salads. They are in serious need of a chef to teach people how to cook. My husband order a fish at the Italian restaurant and I saw the lady frying it in very used dark oil and didn't even use something to remove the excess oil and no seasoning. Drinks were horrible too. They have the cheapest alcohol bottles
Housekeepers were nice and did a good job. I tipped them daily. You can't get in the beach, so we had to leave the resort and when we were out if there we took advantage and ate at different restaurants so we can enjoy good meals. Also, they have beach gazebos that usually at other hotels you have access because its part of the hotel but here you had to pay extra $50. Gym sucks. I will not be going to any riu anymore.
Housekeepers were nice and did a good job. I tipped them daily. You can't get in the beach, so we had to leave the resort and when we were out if there we took advantage and ate at different restaurants so we can enjoy good meals. Also, they have beach gazebos that usually at other hotels you have access because its part of the hotel but here you had to pay extra $50. Gym sucks. I will not be going to any riu anymore.
We had a great stay! We booked two rooms for five people. One small issue was that in one of the rooms, there were two beds joined together, which was a bit awkward for three people—these should probably be separated. Additionally, the bathroom didn’t have an extractor fan or any ventilation, so after a shower, it stayed very humid.
On a positive note, Orlando from the entertainment staff was awesome, and we really enjoyed all the activities. Pedro, our waiter in the buffet area, was also fantastic. We definitely plan to come back!
On a positive note, Orlando from the entertainment staff was awesome, and we really enjoyed all the activities. Pedro, our waiter in the buffet area, was also fantastic. We definitely plan to come back!
Enjoyed my stay, everything was ok (views were amazing, food and service passable) - but transport is ridiculous. Management needs to catch up with the times.
Ubers are not allowed to pick you up. It's about a ten minute walk with suitcases to the pick up spot - which is not signposted, or marked on the map. They also don't make this clear anywhere, so your first uber / or trip you will be very late for.
They also can't call the gateman and ask for a specific car to be let in, and say that going there to get the Uber (so it can pick up bags and other passengers) isn't allowed: so it is definitely not a security measure.
A taxi scam, where the taxis overcharge - and the hotel tries to prevent any alternative in return for kickbacks?
Ridiculous.
Ubers are not allowed to pick you up. It's about a ten minute walk with suitcases to the pick up spot - which is not signposted, or marked on the map. They also don't make this clear anywhere, so your first uber / or trip you will be very late for.
They also can't call the gateman and ask for a specific car to be let in, and say that going there to get the Uber (so it can pick up bags and other passengers) isn't allowed: so it is definitely not a security measure.
A taxi scam, where the taxis overcharge - and the hotel tries to prevent any alternative in return for kickbacks?
Ridiculous.
absolutely loved spending my vacation here, definitely want to come back! there’s so much to do and a great place to relax and have drinks. customer service was always amazing, definitely recommend for a getaway trip with significant other or with friends! amazing price as well.
Our third time here. The service and people are still wonderful, best part of the stay. I boasted about the dinning and food to our first time to Riu Palace Cabo traveling companions. This time, except for the buffet, the cuisines were terrible. The worse in my frequent all-inclusive experiences. 2 years ago the fine dining food here was great. We had a nice stay.
Just left here yesterday was amazing resort, everyone is so nice here i asked for a drink they brought it to me and poured it, and they pulled out the chair for me to sit all of the workers were just overly kind. Pool activities were fun the entertainment team was fun although i wasn’t old enough to do some of the activities but aye it was fun. Also the food was so good i had so many plates the french toast is to die for.
We had a good stay, but would like to mention a few things.. We paid for the Elite Club rewards and perks. The Elite pools, cabanas and restaurants were not monitored for olive colored wrist-band patrons, what's the point in paying extra if everyone is allowed in those areas? The pool areas are baron with no palm trees at all, just cacti. Umbrellas were taken by 6;30 in the morning. Going to be very hot in those areas. entertainment was really not much of anything, however the White Party at the Santa Fe was awesome! Guacamole Restaurant food wasn't the best, but the Promenade was the place to be for breakfast and lunch. Room was nice and clean, staff was ok. We like being able to share the other hotels although we didn't use except for the White Party. Adults only is best. Would stay again...
We went for a four-day getaway to Riu Palace. The property is large but not unmanageable. The staff attentive, friendly and helpful. As most all-inclusive resorts go, they are not known for the quality of food. We were pleasantly surprised at Riu Palace. The choices for us vegetarians were plenty! The presentation and taste were also commendable!! The specialty restaurants cold manage to tweak dishes on the menu to make them Veg. The drinks in the pool bars were ok but the ones in the lobby were exceptional. The room was well appointed and bathroom had basic amenities. Linen quality was also good.
A minor issue - the signs around the restaurants showed Bombay as being open at 7 pm in the evening and also had a menu displayed. We went back at 7:30 pm for dinner only to see that the restaurant was closed and undergoing renovation!
Two days later it became a Mexican restaurant! No signs or fanfare or notification that a new restaurant was open on the property!
A minor issue - the signs around the restaurants showed Bombay as being open at 7 pm in the evening and also had a menu displayed. We went back at 7:30 pm for dinner only to see that the restaurant was closed and undergoing renovation!
Two days later it became a Mexican restaurant! No signs or fanfare or notification that a new restaurant was open on the property!
The hotel itself was amazing. Very clean, crew were constantly cleaning the common areas , beautiful views, great variety of food. It would have gotten a 5 star if it wasn’t for hotel/airport transfer issue we had. They don’t offer transfers if you don’t book directly using the hotel website(that’s what the hotel staff told me once I asked for a hotel transfer). I had to book a shuttle through Grey line. They have a representative (Ricardo) inside the hotel as soon as I arrived at the hotel I met with Ricardo and scheduled my shuttle for hotel to airport. The pickup was scheduled at 12:25 pm and thinking I met with a representative, I didn’t expect this to be an actual scam!! I waited at lobby entrance from 12:00pm till 12:50pm, no Grey line shuttle showed up, no one announced our name or anything. I kept asking the valets crew if our shuttle is here and they said no! At 12:50 I sent a message to Ricardo asking what’s going on and he responded the shuttle was there nobody showed up and he left!!! He also send me generic photo of the front of a van( no logo or anything on the van)!! Just like that! No more help and he stopped responding to my messages. No refunds nothing! I got last minute cab and made it to my flight but this left a very bad memory of this hotel in my mind. They need to think about guest transfers and work with reputable shuttles only.
Amazing stay here having two ocean view adjoining rooms. Rooms were very clean and up to date with no issues. Service was top notch. Great food and drinks. Line ups move fast especially at the bars. Entertainment was fun to watch. Property is very beautiful with amazing pools. Love this place. Coming back here again May 29 and I can’t wait!
I cannot recommend this resort to anyone due to the rampant theft and the complete indifference of management. Our group of 20 was here for a wedding, and multiple rooms were robbed—including three separate incidents that were deeply upsetting:
-A bridesmaid walked in on an male employee actively going through her purse in her room.
-A relative of the groom had all her jewelry stolen, including her wedding ring.
-We had all of our cash stolen from our safe, and to this day, we have no idea how they accessed it.
The worst part? Management did not care at all. Their response was dismissive—they simply told us to fill out a form and insisted no one besides guests had accessed the rooms (which was clearly false). There were no attempts to investigate, no compensation, and no accountability.
Even the police admitted this is a common issue at this hotel due to the lack of cameras outside the rooms. This resort does not take security seriously, and unfortunately, guests are paying the price.
If you value your safety and belongings, stay somewhere else.
-A bridesmaid walked in on an male employee actively going through her purse in her room.
-A relative of the groom had all her jewelry stolen, including her wedding ring.
-We had all of our cash stolen from our safe, and to this day, we have no idea how they accessed it.
The worst part? Management did not care at all. Their response was dismissive—they simply told us to fill out a form and insisted no one besides guests had accessed the rooms (which was clearly false). There were no attempts to investigate, no compensation, and no accountability.
Even the police admitted this is a common issue at this hotel due to the lack of cameras outside the rooms. This resort does not take security seriously, and unfortunately, guests are paying the price.
If you value your safety and belongings, stay somewhere else.
The service was top notch here. I would definitely recommend this place to friends and family. The food was great at every place we visited. The rooms are a little older, but they were kept clean. The whole place was kept clean. They had some cleaning something all the time. I even saw someone walking around checking the pool water. Blanca went above and beyond at the breakfast buffet. Oscar kept checking on us while at the pool loungers.
Excellent for going on vacation and relaxing, it is very comfortable and even more so if you are going to party , I loved it.
The resort is absolutely stunning, with breathtaking ocean views, modern decor, and a luxurious atmosphere that made us feel pampered throughout our stay.
The drinks were top-notch, and the bartenders were always friendly and attentive.
One of the highlights of our stay was the incredible pool area—relaxing by the infinity pool with a cocktail in hand while overlooking the ocean was pure bliss. We left feeling completely refreshed and already can’t wait to return!
If you’re looking for a luxurious, family friendly with exceptional service, delicious food, and a relaxing yet lively atmosphere, Hotel Riu Palace Cabo is the perfect choice. Highly recommended!
The resort is absolutely stunning, with breathtaking ocean views, modern decor, and a luxurious atmosphere that made us feel pampered throughout our stay.
The drinks were top-notch, and the bartenders were always friendly and attentive.
One of the highlights of our stay was the incredible pool area—relaxing by the infinity pool with a cocktail in hand while overlooking the ocean was pure bliss. We left feeling completely refreshed and already can’t wait to return!
If you’re looking for a luxurious, family friendly with exceptional service, delicious food, and a relaxing yet lively atmosphere, Hotel Riu Palace Cabo is the perfect choice. Highly recommended!
The pools and other amenities were great. Staff was very helpful and kind. The rooms were large, and comfortable. However, the quality of the food was unpredictablethe biggest. The Italian restaurant was the best meal we had, but the Steakhouse was not worth the wait.
My daughter and I had a terrific time. Enjoyed the accessibility to adjoining resorts. Plenty to do or not do. Staff was pleasant and helpful. Easy to arrange off-site activities. Loved the camel ride and arch tour. Clean.
I recently stayed at the Riu Palace in Los Cabos, and it was absolutely wonderful. The grounds are beautifully maintained—clean, meticulous, and well-manicured. There are several pools to choose from, catering to different preferences. If you’re looking for a lively atmosphere, the pool with the swim-up bar is the busiest. For a more peaceful and relaxing experience, the larger pools are perfect.
Drink service is excellent, with staff frequently coming around to take orders. The rooms are spacious, comfortable, and well-kept, with good service from housekeeping, including turndown service at night.
The food is great, with a variety of restaurants to choose from, including French, Japanese, Indian, Italian, and a steakhouse. The best part—no reservations are needed!
Between the three Riu resorts in Cabo, I would definitely recommend the Riu Palace for its beautiful setting, excellent service, and overall relaxing experience.
Drink service is excellent, with staff frequently coming around to take orders. The rooms are spacious, comfortable, and well-kept, with good service from housekeeping, including turndown service at night.
The food is great, with a variety of restaurants to choose from, including French, Japanese, Indian, Italian, and a steakhouse. The best part—no reservations are needed!
Between the three Riu resorts in Cabo, I would definitely recommend the Riu Palace for its beautiful setting, excellent service, and overall relaxing experience.
The resort is beautiful and clean. The staff was very accommodating. Certain restaurants on property should advertise the need for reservations, and the lack of elevators in the resident quarters was difficult to navigate. However, the entertainment was wonderful, and there were adult only spaces to enjoy.
We loved the first come first serve à la cart restaurants. This was so much better than getting up at the crack of dawn to make reservations. We had the steakhouse, Krystal, and Italian. Krystal was our favourite. The resort has a huge beautiful beach that is suitable to swim and play in the rolling waves for people who know how to swim well (not for people with mobility issues or who aren’t strong swimmers). You can walk or run about 1km down the beach to the marina or you can walk the other direction down the same nice sandy beach for also about 1km to some cool rock formations. Fantastic upkeep of the venue! Everywhere you go there are employees cleaning and doing maintenance on the property. We had a garden view room and with that we still had a partial ocean and pool view. There are lots of amenities/things to do at the resort, especially since you can also access the Santa Fe if you want something different. The Palace has almost no waits for bar service and has a special “Palace” service area” at the Riu Parties also with no waits and premium drinks. We were spoiled with amazing food, friendly staff, and felt it was great value for the money we spent. Contrary to what I had read prior to arriving, we had no issues getting lounge chairs on the beach or at the pool and could change spots throughout the day without issues finding new ones to sit in. The entertainment was good and the water slides were a blast.
DON’t EVER STAY IN THIS HOTEL, YOUR ROOM WILL BE ROBED BY THE HOTEL PERSONNEL BY ORDERS OF THE MANAGER
They pick you up straight from the airport and bring you to the hotel. Room was the perfect size, view was amazing, every morning there was turn down service, multiple buffets to choose from and everything you can just ask for and have because it's all inclusive, you just ask for a taxi or a ride somewhere and you get it in minutes and the Rui parties are SO fun we loved every minute of it. Planning on going back again one day too.
I'm thinking of going there on my next vacation. Thank goodness I saw too many notes on social media that they rob you in this hotel when you leave the room. Careful! They leave you with nothing!
A hotel where they break into your room while you're not there to rob you!!! If there are already several comments of this type, do something!!!
We stayed here for a family vacation! 6 adults and one child! We had a great time. The entertainment team is amazing! (Ivan- Sebastian-Orlando and all the others) get to know them and have some fun! They made my daughter feel so welcome and always made sure we had fun! Our housekeeper was a gem & the servers! Important to note that you cannot swim in the ocean in front of the hotel- the currents are too dangerous. But it's beautiful and you can dip your feet, tan etc. also don't ever take the first price the beach sellers give you. Dont pay for anything over $10 🙂 Take a water taxi and they can drop you off at a beach that's swimable! Worth it!
Only small complaint would be to have a little bit of a thicker blanket in the rooms- gets chilly with AC - luckily we had our own and that worked. All in all - great time!
Only small complaint would be to have a little bit of a thicker blanket in the rooms- gets chilly with AC - luckily we had our own and that worked. All in all - great time!
Customer service is absolutely incredible. They upgraded our room for free also decorated our room for my wife birthday. The pool is absolutely relaxing with enough room to move around. You have access to all the other resort’s perfect for the kids to hit the pool. The food selection is amazing along with the drinks. The night time shows are incredible as well. Definitely will be returning again.
This is our second time at Riu Palace, and so far, I have no complaints. The room is cleaned daily, the food is great and there's a big variety. The pool is always clean, and the bars are clean, and you can get your drinks pretty quickly.
Not to mention, in the dining area, there's a lady (Maricela) she goes above and beyond to make you feel like at home. She always has a smile on her face and prepares your table by the time you come back with your food.
Not to mention, in the dining area, there's a lady (Maricela) she goes above and beyond to make you feel like at home. She always has a smile on her face and prepares your table by the time you come back with your food.
The scenery and staff are lovely. There are many activities happening each day and the food is amazing. Not much to look forward to outside the resort as it is on a desert coast. Don't drink the tap water but the water they give you at the restaurants is safe.
Beds are comfy and amenities are refreshed daily. Be sure to take some time to sit somewhere and listen to the ambient noises to relax and do nothing for a bit
Beds are comfy and amenities are refreshed daily. Be sure to take some time to sit somewhere and listen to the ambient noises to relax and do nothing for a bit
Overall the place is good. Huge. Reasonable walk from town along the beach, if you can ignore the near constant pestering from people trying to sell you literally anything....
Several food options, all basically buffet style as expected. Very Americanized options, would have like a spot or two with something a bit more local. The few sit-down style table service options had limited menus and creativity, but it was all good.
Booze flows and fast if that's your thing. Multiple pools, some louder than others.
Rooms are fine but depending on where you are, can be a long walk.
Certainly caters to the tourist crowd, not crazy, but if you weren't in Mexico, you could be on any Gulf of Mexico beach resort in the States...
Several food options, all basically buffet style as expected. Very Americanized options, would have like a spot or two with something a bit more local. The few sit-down style table service options had limited menus and creativity, but it was all good.
Booze flows and fast if that's your thing. Multiple pools, some louder than others.
Rooms are fine but depending on where you are, can be a long walk.
Certainly caters to the tourist crowd, not crazy, but if you weren't in Mexico, you could be on any Gulf of Mexico beach resort in the States...
This is our go to Cabo resort. Friends and family have joined us. Many different restaurants on site. Pools aren’t overly crowded. People are much friendlier than we saw in Cancun. We went 3 different times over 2 years. Swim out pool is the way to go. Reserve early. It’s nice to hang out in your own pool and people watch the main pool. 4 bottles of liquor in your room that they will refill on request. Rooms are always stocked with waters, soda, mixers, and beer. Employees are very nice. A small tip goes a long way and your drink glass will never be empty. Beach, sand, and ocean are not as nice as Cancun. I prefer Cabo, wife prefers Cancun. I think Cabo has a bigger bang for your buck than Cancun. The vacationers are a lot different too.
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