Hard Rock Hotel Riviera Maya
All Inclusive Included
All Inclusive Included
Address: Carretera Playa del Carmen – Tulum Km 72 Puerto Aventuras, 77710 Riviera Maya, Q.R., Mexico
Hotel Amenities you Can Expect!
- 5-Star accommodations
- Casual and à la carte dining
- Beverages (alcoholic and otherwise)
- Delicious snacks
- 24/7 in-room service
- Land sports
- Fitness center
- Jogging track
- Pool and beachside service
- Daily activities
- Nightly entertainment
- Live entertainment
- Free Wi-Fi in room and resort wide
- Parking Free
- Unlimited phone calls to the Continental US and Canada
- Private function concessions
Hard Rock Hotel Riviera Maya
The Hard Rock Hotel Riviera Maya offers a luxurious, all-inclusive beachfront experience with diverse dining options, including several world-class restaurants and bars, and nightly entertainment. Guests can enjoy rooms featuring private balconies, hydro spa tubs, and 24/7 in-room dining. The resort caters to all ages with amenities such as a kids’ club, a teen lounge, and a pet-friendly program, ensuring a memorable stay for everyone​
Experiences at the Hard Rock Hotel Riviera Maya
Room Amenities at the Hard Rock Hotel Riviera Maya
- Double hydro spa tub
- Bath with showers
- Rock Spa® bath amenities
- Bathrobes & slippers (upon request)
- Hair blow dryer
- French – style balcony
- 24-hour room service
- Mini bar with soda, bottled water, juice & domestic beer (upon request)
- Smart Led TV with satellite
- Purified water
- Digital safe (laptop size)
Frequently Asked Questions
The hotel offers a variety of rooms and suites, including Deluxe Rooms, Rock Royalty Level Rooms, and family-friendly options. Each room is equipped with modern amenities and decorated with music-themed decor.
Yes, the hotel operates on an all-inclusive basis, covering meals, beverages, entertainment, and many activities.
The resort features multiple restaurants offering a variety of cuisines, including Mexican, Italian, Asian, and international dishes. There are also snack bars and several bars and lounges.
Yes, the hotel provides various activities for kids, including a kids’ club, teen lounge, and family-friendly entertainment.
Yes, Hard Rock Hotel Riviera Maya provides comprehensive wedding and event planning services, with customizable packages and professional coordinators.
Amenities include multiple swimming pools, a private beach, a full-service spa, fitness center, water sports, and live entertainment.
Yes, the hotel features Club Heaven, a vibrant nightclub for adults with live DJs, dancing, and themed parties.
The Rock Spa® offers a range of treatments, including massages, facials, and body treatments, in a serene environment. It also includes hydrotherapy facilities.
The hotel frequently offers special promotions and packages, including discounts for extended stays, romantic getaways, and family vacations. Check the hotel’s website for current offers.
The Hard Rock Hotel Riviera Maya follows rigorous health and safety protocols, including enhanced cleaning practices, social distancing measures, and health screenings for guests and staff.
What Do People Think About Staying At The Hard Rock Hotel Riviera Maya?
Well, to begin with, it's my second experience in hard rock, first in Punta Cana and now here in Riviera Maya and it's a shame that my stay here was terrible. First, when I arrived at the airport, the pick-up was included since I'm traveling as a member of Legendary, which When I arrived I had to wait an hour for the transportation to fill up so we could move since it was not private, therefore I had to pay a taxi 160 dollars to enter the hotel, when I arrived at the hotelMaybe we arrived at 12 and they didn't give us the room until 3 in the afternoon. Oh, I forgot, when we did the check-in, they wanted to charge me 1700 dollars more because they said they weren't paid until I had to show the girl who helped me that they were already there. Everything was fully paid. If I acted stupid, I would have lost 1,700 dollars more. The room was terrible, dirty, with a bad smell of urine and humidity, water leaking from a bathroom wall. The first two days they didn't make the room for me. I complained and nothing happened. They brought me towels, the food in the buffet, criticism, you can't take what you want, you have to ask for it and not even butter for the bread, the drinks are just a toy, the activities are very bad, the theater is always packed and it's hot everywhere in the red lobby, there's no one who can being in the heat and without counting the times they call you in the room in the morning and wake you up for their talks, they are annoying. The truth is, in conclusion, the only thing that works is the beach. I do not recommend this hotel to anyone. Very disappointed, I thought it would be different from me. experience in Punta Cana but it was not the same oh worse
The food service in general is one of the best we have had. Our favorite restaurant was El Faro; He is characterized by his kindness, charisma and everyone who served us did everything possible so that we did not need anything. Excellent group, from the manager, the chef, the hostess…. but especially Gaby, Manu and Francisco! A big hug from Chicago!
I am giving a one star purely on service. You have to call numerous times to get someone to come take your luggage. They are not in a hurry. The front desk is not helpful. No one knows what anyone or any other department says or can do. We told an employee just in talking when he asked about our stay and he flat out said this location is not good like Punta Cana. So clearly the employees know there is an issue.The grounds are not well upkept. It is overgrown. The water park is a joke. It is trashed and unsanitary. The room has poor A/C if you are on the exterior. The lobby is not air conditioned well. You continue to sweat anywhere you go.For an all inclusive the food is pretty good. No complaints about the food.There are better family all inclusive in the area.
So far the most horrible experience I've had out this way...peroid....room..still.not ready...flew in at 3pm this time. Have Premier membership. So DONT PAY if your an member go.elsewhere. It's not 10pm.So day 2. Shower pressure is dirt....the jets in the jazzui don't work...the slider hard has heck to open AND I broke handles trying to open it....smh....Day 3 I'm told nope 8 can't get the crab I want...just an overall bad experience. It did NOT start of great. Day 4....spa day and yes issues there.....Day 5 kids and Lazer tag....I've never experienced this ever....
David from the blue pool gave us a super facial massage. Very refreshing.
Well,go stand in line to restaurants,3 rd in line .3 hour wait.Rooms were suppose to be side by side,NOT.AC ISSUES,Constant people trying to sell timeshares.The pictures of beaches,,better look a little more.There are some hard working people here but management needs a step up.Will let our travel person know and have .........Update,,,,We finally got the issues handled, just need to find right staff members,all good.The restaurant waits are still an issue,but the right staff person can help.There are other issues with the timeshare and people trying to sell you ,just have to handle
Adbeel (reception) and Santiago, Joel, Damien (pool bar) were amazing! My girls trip was so fun! Highly recommend this Hard Rock location. Great service and accommodations.
Everything incredible, looking forward to not leaving this paradise!!!The staff was super friendly, all super cute and super attentive, especially we had attention from security, a girl named Jessica.I just wish they could improve the rooms.- some signs indicating to be respectful and not to shout, the noise was too much- the beds are not the most comfortable
This is a beautiful resort, the food is good & staff is friendly. It is family friendly; if you are going without kids I suggest staying on the adults only side. We had a swim up room in August when the weather and views were perfect. The hotel is over 1 hour from the airport so I suggest scheduling a shuttle in advance. The paradise pass reps will try to sell you another vacation typically as you leave the resort to catch your plane, at the most inconvenient time! We were weary about purchasing it & rightfully so because Sergio lied to us about the type of room the package covered. All in all this pass costs $1847 for 5 days & 4 nights at any Hard Rock Resort. I wanted to go to Punta Cana so he showed me a 2 floor villa that you can't access instead of the basic rooms the pass covers. I went to book it & it wasn't even listed on the website because villas are only available to members of the legendary hard rock club membership at $100,000 yearly. Sergio never said that & falsely advertised the paradise pass vacation deal. Paola from paradise pass suggested I pay another $1847 to buy another room as a resolution. How can you suggest someone who was scammed by your rep pay more money which sounds like she's in on the scam. She didn't offer to pay it nor provide a credit. It's a scam so don't waste your time or money. That was a very disappointing end to a much needed vacation! I won't take my family back if the resort doesn't fix this!
We had a wonderful stay! Jamie G was amazing, had our towels on our chairs for us every morning! Saul was the best pool side server, knew our orders and made sure we always had a fresh drink! All the staff was so friendly and helpful, We already have our next trip booked!
I booked a package that had early check in, resort did not provide, when I received my room there was construction next door and a horrible chemical acetone smell, I did report this to the resort and nothing was done, I also booked my wedding here and got married during my trip. Liliana my wedding coordinator was wonderful. However, EVERY SINGLE PERSON in my guest party had issues with their rooms. There were 5 rooms between us. For example, brown water running in their tubs, stopped up showers etc. Also, was very surprised about the lack of English compression of a good amount of the staff. Front desk was fine but most staff when asked questions really had no compression. As someone who spent tens of thousands of dollars I cannot recommend ever recommend this resort again especially not for a wedding.
Everyone was great! You have a first class Group of employees I worked with Diego, EMMANUEL and Brendo and Valeria . everyone was very helpful and made sure that everything was done properly. You have trained these people very well. They are first class. I would recommend this hotel to anybody, especially for the reasons of the service was amazing. Keep up the good work and please encourage your employees to continue their great work and making sure that our vacation time was first class thank you
Loved my time here. Nice rooms, not elegant, but clean and serviceable. People are wonderful. Food is very good. No real beach, but a few man-made ones. Went for concert, was very well done. Location is far from anything, so you will be staying at resort only. Pools were nice.
Had a great time at the Hard Rock. We were there for One Big Holiday music festival and it was a blast. The staff are so courteous, friendly, and helpful! Rooms were very nice although our double beds felt small. Food and drink were excellent. Watch out for the occasional monkey!
Our family of 4 (2 kids and 2 adults) really enjoyed our vacation here. The pool, our room and the resort as a whole was gorgeous. Overall the service was excellent. We especially loved the treatment we received from our two personal butlers, Paola and Mafer. They made everything so easy for us by taking care of all the details including daily dinner reservations, transportation details and sharing daily resort activities and schedules. The food was pretty good too, not always the best, but still very acceptable. The only thing we didn’t love was the hotel not being right on the beach, there were only lagoons to enjoy the ocean. The pool was our favorite!
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