Hotel Xcaret Mexico
All Inclusive Included
All Inclusive Included
Address: Carretera Federal Chetumal-Puerto Juárez, Av. Solidaridad 2-Kilómetro 282 Lt 023, 77710 Playa del Carmen, Q.R., Mexico
Things To Experience While At The Resort
- Daily activities for adults, teens and kids
- Activities in rivers: kayak, paddle board and snorkel
- Sundown Service with Mexican handmade basket per night with two typical candies
- Access to main gym
- Yoga, tai chi and meditation classes
- Concierge services
- Pool Concierge
- Early Check In and Late Check Out ($)
- Pay-per-view movies ($)
- Computer and printer service / the Business center moves with you
- Direct pre-contact from your Guest Service Manager
- Complimentary WiFi internet
- Cordless telephone and speaker in bedroom
- Spa Massage ($)
- Free transportation to and from the airport, parks, & tours.
Hotel Xcaret Mexico Promo Code Discount
Hotel Xcaret México offers an all-inclusive experience that embraces the natural beauty and culture of the Riviera Maya. Ideal for families and couples, the resort features 12 restaurants serving a wide range of international cuisines. Guests can enjoy luxurious suites with private balconies and hammocks, as well as 24-hour room service. The resort includes access to all Xcaret parks, numerous pools, wellness programs, and adventure activities. With its focus on sustainability and cultural immersion, Hotel Xcaret México ensures a unique and unforgettable stay.
Restaurants Available in Hotel Xcaret Mexico
Bars at Hotel Xcaret Mexico
View a Casa Type at Hotel Xcaret Mexico
Staying In A Hotel Xcaret Mexico Room Suite
- 1 King Bed or 2 Twins
- Stocked Mini Fridge(Drinks)
- Secure Room Safe
- In Room Jacuzzi Tub
- Floor To Cieling Windows
- In Room Bathrobe & Slippers (For 2 People)
Frequently Asked Questions
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We work directly with hotels & trusted wholesale suppliers who give us access to discounted rates not available to the general public. These rates are often offered in bulk to travel agencies like ours, allowing us to pass the savings on to you.
While hotel websites and large booking platforms typically show retail prices, our connections let us offer special rates—often lower for the same dates and room types.
No, we can secure you a very competitive quote to Hotel Xcaret Mexico, without the need to attend any presentation.
Upon landing at the Cancun international airport, and getting your luggage, you’ll be greeted with purple signs to Xcaret, in which you’ll be asked to sign-in, and wait for a few other travelers heading to the resort. You’ll then be invited to board the air conditioned bus that takes you to Hotel Xcaret Mexico.
The bus ride from the airport to the resort takes about 50 minutes. The bus itself has outlets to charge your phone, laptop, and other electronic devices. Once you get to the actual resort, you’ll be asked to go straight to the check-in line, and avoid the luggage traveling on the bottom of the bus, you’ll get this luggage, once you’re actually in your suite.
Once you’re in the check-in line, you’ll wait your turn to check in. Once it’s your turn at the registration counter, you’ll be given the option to upgrade your room(if available) at a discounted rate. You’ll also be assigned a concierge that will lead you through the hotel, to your room.
Once you’re in your hotel suite, your concierge will go over some valuable information with you in regards to the resort, and help answer any questions you may have. They’ll also help you plan an itinerary to get the best out of your visit. By this time, you should also be receiving the rest of your luggage, that was traveling with you on the bottom of the bus, from the airport ride.
The resort has over ten restaurants, most of which are free, with only one or two being paid. Since these are very popular all inclusive restaurants, they are always busy, so seating might be very limited, depending on the time of the year that you’re visiting. It’s strongly recommended to speak with your concierge to see if they can book you a reservation at any of the restaurants you want to try. Another alternative would be to enter “El Mercado”, which is a buffet style restaurant with plenty of delicious food and drinks.
Aside from great restaurants, the resort also includes free tours to experience the natural wonders of the region, such as Cenotes (natural underground caves with water), and taking tours to ancient Mayan ruins such as Cobal and Chichenitza.
In addition, the best thing about staying at Hotel Xcaret Mexico is that you have access to all of their adventure parks for free. These adventure parks, put Disneyland and Universal Studios to shame when it comes to fun and entertainment for the family. You’ll find everything from riding ATV’s and zip-lining through the jungle, to snorkeling and relaxing in the ocean. Most of these theme parks have all inclusive buffets included, and the food is without a doubt world class. You’ll find something for everyone.
While you’re there it is strongly recommended to go see the Hotel Xcaret Espectacular Show (which is also included with your stay at the resort). It’s a world class show that shares the overall story of Mexico, but it’s done in a very spectacular way. You’ll absolutely enjoy the show, which is about two hours long. Afterwards, just take the nice 10 minute boat ride, back to the resort.
The checkout process could take a while, so make sure you plan accordingly. Once you’re ready to check out of the hotel, you’ll first want to go to the registration counter where you had originally checked in, and sign the checkout document, this is in case you have any pending debts. Once you check out, you should be able to return to your room to pick up your luggage, and then board a bus to the airport. Make sure you inform yourself of the times the bus goes to and from the airport, so you don’t potentially miss your flight.
You’ll board the bus that heads back to the airport, where you’ll thank the Bus driver, and make your way through the airport gates, and head to your airline check in counter, and proceed with the rest of your trip.
Yes, our ALL-FUN INCLUSIVE™ concept includes unlimited access to Xcaret, Xel-Há, Xplor, Xplor Fuego, Xenses, Xavage, Xoximilco, Xenotes. Transportation is also included.
No, you don’t. It’s not necessary to book a minimum number of nights. You will be able to enjoy Xcaret’s parks even with 1 night’s stay. If you need more information or assistance, please check with your Guest Service Manager.
To enjoy the Xcaret, Xplor, Xplor Fuego and Xenses, just board the shuttle that leaves every 20-30 minutes from the motor lobby. For other parks, please verify the service schedules and reservations with your Guest Service Manager.
Yes, the hotel has wheelchair access throughout the resort, as well as in certain suites.
Parks Xcaret, Xplor, Xplor Fuego, and Xenses do not require booking.
Yes, Hotel Xcaret Mexico is pet-friendly, so that you can stay with your pet. Verify restrictions and extra cleaning charges with your Guest Service Manager.
Hotel Xcaret Mexico Reviews
Mr. CPO Edwin Pardo
16:28 13 Jan 26
This was an extremely disappointing stay at a hotel that claims to offer a luxury experience. While Hotel Xcaret México is large and visually impressive, appearance alone cannot compensate for serious operational failures.
Our stay was completely ruined by a cockroach infestation in the room, something absolutely unacceptable for a hotel in this price range. This is not a minor inconvenience—it is a basic hygiene failure that should never occur at a resort of this level.
After requesting a room change, the situation only worsened.
The new room had issues with the smoke detection system, forcing staff to enter the room to replace it and interrupt our rest. Being moved once should have solved the problem, not created another one.
What makes this experience truly unacceptable is the hotel’s complete lack of interest in compensating guests when serious problems occur. Offering a room change “at no extra cost” is not compensation—it is simply the hotel correcting its own mistake. Beyond that, there was no effort whatsoever to acknowledge the inconvenience, take responsibility, or restore the guest experience.
The message was clear: once the problem happens, guest satisfaction is no longer a priority.
In summary, despite its impressive design, this hotel fails at the basics: cleanliness, room readiness, and guest care when things go wrong.
For the price paid, this experience was far below what is promised, and we would not recommend this hotel to travelers expecting true luxury or accountability
Our stay was completely ruined by a cockroach infestation in the room, something absolutely unacceptable for a hotel in this price range. This is not a minor inconvenience—it is a basic hygiene failure that should never occur at a resort of this level.
After requesting a room change, the situation only worsened.
The new room had issues with the smoke detection system, forcing staff to enter the room to replace it and interrupt our rest. Being moved once should have solved the problem, not created another one.
What makes this experience truly unacceptable is the hotel’s complete lack of interest in compensating guests when serious problems occur. Offering a room change “at no extra cost” is not compensation—it is simply the hotel correcting its own mistake. Beyond that, there was no effort whatsoever to acknowledge the inconvenience, take responsibility, or restore the guest experience.
The message was clear: once the problem happens, guest satisfaction is no longer a priority.
In summary, despite its impressive design, this hotel fails at the basics: cleanliness, room readiness, and guest care when things go wrong.
For the price paid, this experience was far below what is promised, and we would not recommend this hotel to travelers expecting true luxury or accountability
Lian Chang
23:21 02 Jan 26
We had a fabulous stay. The hotel grounds are an incredible fusion of nature and landscape architecture that make it really magical to explore. The food offerings are diverse and good, and the many parks and excursions make this trip as exciting or as relaxing as you want.
The service is generally enthusiastic and warm (and with surprisingly good English, for those of us who don't speak Spanish). That said, the concierge and housekeeping service can require patience at times, and the bus system sorely needs to be rationalized to reduce waits and unnecessarily efficient routes--but this is manageable.
Wanted to give a special shoutout and thanks to our waiter, Reyes, who provided a level of service that really elevated our experience at Azul Nogada. He shared his knowledge, made us feel so welcome, and was generally just a step above expectations.
The service is generally enthusiastic and warm (and with surprisingly good English, for those of us who don't speak Spanish). That said, the concierge and housekeeping service can require patience at times, and the bus system sorely needs to be rationalized to reduce waits and unnecessarily efficient routes--but this is manageable.
Wanted to give a special shoutout and thanks to our waiter, Reyes, who provided a level of service that really elevated our experience at Azul Nogada. He shared his knowledge, made us feel so welcome, and was generally just a step above expectations.
John Newbegin
21:28 02 Jan 26
One of the most attractive all inclusive resorts I have stayed at in Mexico. Feels a little bit like they want to be a Mexican disneyland. It is maze of hotel buildigs, pools, restaurants, grean areas, water slides, lagoons, suspension bridges. Architecture is stunning. There are so many vistas, walkways, nooks and crannys to explore. Food was very good as well. Worth staying in the new part of the hotel where they have some neat water slides for kids. All of it costs a pretty penny though and they kind of have control of you because there are no ubers to go to other hotels and you are out in the middle of nowhere. Hoenstly we enjoyed the hotel more than the Xcaret park.
Zoo Pod
23:27 01 Jan 26
The property is VAST. You could stay at the hotel grounds for weeks and still find new things to explore. It is also designed in such a way that you feel lost at first, but as your stay progresses, you become more entranced in the beauty. I love how every part of the hotel is different, but there are threads that pull the whole thing together. I loved just going for walks (especially up the chapel) and looking out over the whole area. I cannot understate how beautiful Hotel Xcaret México is.
That being said, the service was HIGHLY lackluster, bordering on completely inadequate. We waited in line for probably an hour to get checked in. The whole check-in process takes about 15 minutes per person for something that should take 5 minutes max. The staff are friendly but I just don't understand how their system can be so slow, especially with hundreds of people arriving each day. If you pick up the phone in your room and call, don't expect to be answered before waiting for 7+ minutes while the phone is just ringing, if the phone is answered at all. You might find it faster to walk to the lobby, wait in the hours-long line, and ask someone for an extra towel. The staff could've been much more on top of replenishing our room's water, since the tap water is not drinkable in Mexico.
We really enjoyed the food, but many of the restaurants seem to prefer the aesthetic of the plate rather than the taste of the food. Restaurants are rarely child/vegetarian friendly.
Overall, if you don't mind the service and food hiccups, Hotel Xcaret México is a beautiful place to stay and you will not be lost for things to do and experiences to have. No matter what they tell you before coming, I would highly recommend making reservations for food and experiences, as it was almost impossible to get seated at restaurants, especially at Christmastime, without reservations.
That being said, the service was HIGHLY lackluster, bordering on completely inadequate. We waited in line for probably an hour to get checked in. The whole check-in process takes about 15 minutes per person for something that should take 5 minutes max. The staff are friendly but I just don't understand how their system can be so slow, especially with hundreds of people arriving each day. If you pick up the phone in your room and call, don't expect to be answered before waiting for 7+ minutes while the phone is just ringing, if the phone is answered at all. You might find it faster to walk to the lobby, wait in the hours-long line, and ask someone for an extra towel. The staff could've been much more on top of replenishing our room's water, since the tap water is not drinkable in Mexico.
We really enjoyed the food, but many of the restaurants seem to prefer the aesthetic of the plate rather than the taste of the food. Restaurants are rarely child/vegetarian friendly.
Overall, if you don't mind the service and food hiccups, Hotel Xcaret México is a beautiful place to stay and you will not be lost for things to do and experiences to have. No matter what they tell you before coming, I would highly recommend making reservations for food and experiences, as it was almost impossible to get seated at restaurants, especially at Christmastime, without reservations.
Ester A
19:54 01 Jan 26
We recently stayed at Resort Xcaret Mexico. The grounds are stunning, we had a pool swim up room, then switched to jump river suite. One of my issues was the beach area, they only have lounge chairs/umbrellas for Arte, you cannot get drinks from the bar either. The sun is very hot, it’s hard to enjoy the beautiful beach with no umbrella. There was a lot of confusion at Concierge, I had booked the catamaran to Isla Mujeres, I paid over $590, concierge gave me the wrong time to be at La Xentral. We missed the trip and did not receive a refund. Before heading out do your homework, make sure to make reservations at the restaurants. El Mercado has good service and a good selection of food.
Laura Zarate
11:47 03 Dec 25
I got married at Hotel Xcaret this past year and, while the property itself is undeniably stunning, the overall experience fell far below what a five-star luxury hotel should deliver. I travel often, and I’ve never experienced such a contrast between a beautiful setting and such disappointing service.
The restaurants are plentiful, but the quality is inconsistent. Many sauces taste the same, ingredients repeat across menus, and even their steakhouse felt subpar with tough cuts and none of the traditional touches you expect from a Brazilian-style experience. For the price point, the food simply doesn’t meet luxury standards.
Service was the biggest issue. Staff repeatedly pushed promotions and upsells, following guests around with offers that felt tacky and out of place for a “luxury” resort. Everything is extremely expensive and feels driven by money above experience. Their membership program also comes across as questionable, with guests investing thousands in exchange for discounts that don’t feel worthwhile or high-end. On top of that, people booking through Costco get noticeably cheaper rates, which creates an odd dynamic for guests paying full price and further dilutes the sense of exclusivity.
Our room at Casa Fuego added more frustration. The AC didn’t work and made a loud sound all night, and even after reporting it, nothing was fixed. A light bulb exploded at midnight, which could have seriously injured someone. The shower wasn’t functioning properly either and needed repair. None of these issues should ever occur at a true five-star property.
As for the wedding itself, it was extremely expensive and still not handled with the level of care we expected. The flowers didn’t match what I requested, and housekeeping issues caused an accident where I nearly broke my teeth. It was disappointing, especially for such a meaningful event.
Hotel Xcaret is visually incredible, and the concept has potential, but the service, food quality, and overall guest experience simply do not meet the standards of a true luxury hotel. For the prices they charge, and compared to genuinely high-end properties like Grand Velas, it falls short in almost every way.
The restaurants are plentiful, but the quality is inconsistent. Many sauces taste the same, ingredients repeat across menus, and even their steakhouse felt subpar with tough cuts and none of the traditional touches you expect from a Brazilian-style experience. For the price point, the food simply doesn’t meet luxury standards.
Service was the biggest issue. Staff repeatedly pushed promotions and upsells, following guests around with offers that felt tacky and out of place for a “luxury” resort. Everything is extremely expensive and feels driven by money above experience. Their membership program also comes across as questionable, with guests investing thousands in exchange for discounts that don’t feel worthwhile or high-end. On top of that, people booking through Costco get noticeably cheaper rates, which creates an odd dynamic for guests paying full price and further dilutes the sense of exclusivity.
Our room at Casa Fuego added more frustration. The AC didn’t work and made a loud sound all night, and even after reporting it, nothing was fixed. A light bulb exploded at midnight, which could have seriously injured someone. The shower wasn’t functioning properly either and needed repair. None of these issues should ever occur at a true five-star property.
As for the wedding itself, it was extremely expensive and still not handled with the level of care we expected. The flowers didn’t match what I requested, and housekeeping issues caused an accident where I nearly broke my teeth. It was disappointing, especially for such a meaningful event.
Hotel Xcaret is visually incredible, and the concept has potential, but the service, food quality, and overall guest experience simply do not meet the standards of a true luxury hotel. For the prices they charge, and compared to genuinely high-end properties like Grand Velas, it falls short in almost every way.
Donovan Prez
15:18 01 Dec 25
This resort is our #1 options for a family get away. So many things to do for everyone.
Rooms are nice and clean, the servers make you feel at home. Location is great, an hour away from the Cancún airport.
The only downside, and this is something that it's being going for a long time.
Is the check in, this is ridiculous we got to the resort at 4:30 pm. and we got our room at 6:45 pm. This needs to charge and get better.
Rooms are nice and clean, the servers make you feel at home. Location is great, an hour away from the Cancún airport.
The only downside, and this is something that it's being going for a long time.
Is the check in, this is ridiculous we got to the resort at 4:30 pm. and we got our room at 6:45 pm. This needs to charge and get better.
Michael Watkins
17:39 29 Nov 25
Our second time at Xcaret Mexico. Would I recommend to a friend? Yes, with caveats.
Pros:
- Gorgeous architecture and views.
- Nice room with fun details.
- Great choice of restaurants including excellent breakfast buffets.
- The included parks (in particular Xcaret and Xplor).
- Most of the staff are great and speak English if needed.
Cons:
- 1 hour to check in is unacceptable. Marriott checks in guests in 2-3 minutes. It shouldn’t take them 10-15 minutes per person.
- Concierge service was awful. We spent over two hours booking things and often our bookings weren’t honoured. Tip: get every booking and cancellation in writing as their IT systems seem to be from the 1980s.
- Not enough signage. Cuevas and Bio are hard to find. Kids slide area is great but hidden.
- Buses to parks are frustrating. The short distance from Xplor and Xcaret can take somehow 20 minutes as you drive all over the place, and they cram you in like sardines so most people are standing. Need a simple train system, or more boats and more buses.
Overall a wonderful if frustrating experience. All of the above is fixable with a little investment.
Pros:
- Gorgeous architecture and views.
- Nice room with fun details.
- Great choice of restaurants including excellent breakfast buffets.
- The included parks (in particular Xcaret and Xplor).
- Most of the staff are great and speak English if needed.
Cons:
- 1 hour to check in is unacceptable. Marriott checks in guests in 2-3 minutes. It shouldn’t take them 10-15 minutes per person.
- Concierge service was awful. We spent over two hours booking things and often our bookings weren’t honoured. Tip: get every booking and cancellation in writing as their IT systems seem to be from the 1980s.
- Not enough signage. Cuevas and Bio are hard to find. Kids slide area is great but hidden.
- Buses to parks are frustrating. The short distance from Xplor and Xcaret can take somehow 20 minutes as you drive all over the place, and they cram you in like sardines so most people are standing. Need a simple train system, or more boats and more buses.
Overall a wonderful if frustrating experience. All of the above is fixable with a little investment.
Ben Thomas
23:56 24 Nov 25
We booked a 7 night stay for our 20th wedding anniversary through Costco. I emailed the hotel twice, even tried to have Costco contact them but no response. We arrived and then waited almost 5 hours in multiple lines to ensure our booking was correct which it wasn’t. We were told they no longer do prior restaurant and excursion bookings unless you are a paid member. They sent a small dessert and it said “happy birthday” which was entirely wrong. We paid roughly $15,000 for this trip and feel we were baited into something that doesn’t not exist. Buyer be aware and read the reviews before booking.
J
17:13 09 Nov 25
We stayed at Hotel Xcaret Mexico in August 2025 and had an extremely disappointing experience with their customer service and refund process.
On August 25, we upgraded from our original Garden Suite to a River View room, but the upgraded room’s floor was flooded with water. We immediately requested to move back to our original Garden Suite the next day (August 26), and the front desk confirmed the change. They clearly told us that we would receive a $420 refund within 30 days and said there was no need for a receipt because it would be processed automatically.
However, it’s now been months — no refund has ever been issued, and the hotel has completely ignored our follow-up emails. We even filed a credit card dispute, and shockingly, the hotel denied ever agreeing to the refund, despite our documented request and their verbal confirmation at the front desk.
This experience has been incredibly frustrating and unprofessional for a resort of this caliber. The property itself is beautiful, but guests should be aware that the hotel does not stand behind its promises or respond when issues arise.
I hope management takes accountability and improves their communication and refund process so that future guests don’t experience the same.
On August 25, we upgraded from our original Garden Suite to a River View room, but the upgraded room’s floor was flooded with water. We immediately requested to move back to our original Garden Suite the next day (August 26), and the front desk confirmed the change. They clearly told us that we would receive a $420 refund within 30 days and said there was no need for a receipt because it would be processed automatically.
However, it’s now been months — no refund has ever been issued, and the hotel has completely ignored our follow-up emails. We even filed a credit card dispute, and shockingly, the hotel denied ever agreeing to the refund, despite our documented request and their verbal confirmation at the front desk.
This experience has been incredibly frustrating and unprofessional for a resort of this caliber. The property itself is beautiful, but guests should be aware that the hotel does not stand behind its promises or respond when issues arise.
I hope management takes accountability and improves their communication and refund process so that future guests don’t experience the same.
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