Hotel Xcaret Mexico
All Inclusive Included
All Inclusive Included
Address: Carretera Federal Chetumal-Puerto Juárez, Av. Solidaridad 2-Kilómetro 282 Lt 023, 77710 Playa del Carmen, Q.R., Mexico
Things To Experience While At The Resort
- Daily activities for adults, teens and kids
- Activities in rivers: kayak, paddle board and snorkel
- Sundown Service with Mexican handmade basket per night with two typical candies
- Access to main gym
- Yoga, tai chi and meditation classes
- Concierge services
- Pool Concierge
- Early Check In and Late Check Out ($)
- Pay-per-view movies ($)
- Computer and printer service / the Business center moves with you
- Direct pre-contact from your Guest Service Manager
- Complimentary WiFi internet
- Cordless telephone and speaker in bedroom
- Spa Massage ($)
- Free transportation to and from the airport, parks, & tours.
Hotel Xcaret Mexico Promo Code Discount
Hotel Xcaret México offers an all-inclusive experience that embraces the natural beauty and culture of the Riviera Maya. Ideal for families and couples, the resort features 12 restaurants serving a wide range of international cuisines. Guests can enjoy luxurious suites with private balconies and hammocks, as well as 24-hour room service. The resort includes access to all Xcaret parks, numerous pools, wellness programs, and adventure activities. With its focus on sustainability and cultural immersion, Hotel Xcaret México ensures a unique and unforgettable stay.
Restaurants Available in Hotel Xcaret Mexico
Bars at Hotel Xcaret Mexico
Staying In A Hotel Xcaret Mexico Room Suite
- 1 King Bed or 2 Twins
- Stocked Mini Fridge(Drinks)
- Secure Room Safe
- In Room Jacuzzi Tub
- Floor To Cieling Windows
- In Room Bathrobe & Slippers (For 2 People)
Frequently Asked Questions
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We work directly with hotels & trusted wholesale suppliers who give us access to discounted rates not available to the general public. These rates are often offered in bulk to travel agencies like ours, allowing us to pass the savings on to you.
While hotel websites and large booking platforms typically show retail prices, our connections let us offer special rates—often lower for the same dates and room types.
No, we can secure you a very competitive quote to Hotel Xcaret Mexico, without the need to attend any presentation.
Upon landing at the Cancun international airport, and getting your luggage, you’ll be greeted with purple signs to Xcaret, in which you’ll be asked to sign-in, and wait for a few other travelers heading to the resort. You’ll then be invited to board the air conditioned bus that takes you to Hotel Xcaret Mexico.
The bus ride from the airport to the resort takes about 50 minutes. The bus itself has outlets to charge your phone, laptop, and other electronic devices. Once you get to the actual resort, you’ll be asked to go straight to the check-in line, and avoid the luggage traveling on the bottom of the bus, you’ll get this luggage, once you’re actually in your suite.
Once you’re in the check-in line, you’ll wait your turn to check in. Once it’s your turn at the registration counter, you’ll be given the option to upgrade your room(if available) at a discounted rate. You’ll also be assigned a concierge that will lead you through the hotel, to your room.
Once you’re in your hotel suite, your concierge will go over some valuable information with you in regards to the resort, and help answer any questions you may have. They’ll also help you plan an itinerary to get the best out of your visit. By this time, you should also be receiving the rest of your luggage, that was traveling with you on the bottom of the bus, from the airport ride.
The resort has over ten restaurants, most of which are free, with only one or two being paid. Since these are very popular all inclusive restaurants, they are always busy, so seating might be very limited, depending on the time of the year that you’re visiting. It’s strongly recommended to speak with your concierge to see if they can book you a reservation at any of the restaurants you want to try. Another alternative would be to enter “El Mercado”, which is a buffet style restaurant with plenty of delicious food and drinks.
Aside from great restaurants, the resort also includes free tours to experience the natural wonders of the region, such as Cenotes (natural underground caves with water), and taking tours to ancient Mayan ruins such as Cobal and Chichenitza.
In addition, the best thing about staying at Hotel Xcaret Mexico is that you have access to all of their adventure parks for free. These adventure parks, put Disneyland and Universal Studios to shame when it comes to fun and entertainment for the family. You’ll find everything from riding ATV’s and zip-lining through the jungle, to snorkeling and relaxing in the ocean. Most of these theme parks have all inclusive buffets included, and the food is without a doubt world class. You’ll find something for everyone.
While you’re there it is strongly recommended to go see the Hotel Xcaret Espectacular Show (which is also included with your stay at the resort). It’s a world class show that shares the overall story of Mexico, but it’s done in a very spectacular way. You’ll absolutely enjoy the show, which is about two hours long. Afterwards, just take the nice 10 minute boat ride, back to the resort.
The checkout process could take a while, so make sure you plan accordingly. Once you’re ready to check out of the hotel, you’ll first want to go to the registration counter where you had originally checked in, and sign the checkout document, this is in case you have any pending debts. Once you check out, you should be able to return to your room to pick up your luggage, and then board a bus to the airport. Make sure you inform yourself of the times the bus goes to and from the airport, so you don’t potentially miss your flight.
You’ll board the bus that heads back to the airport, where you’ll thank the Bus driver, and make your way through the airport gates, and head to your airline check in counter, and proceed with the rest of your trip.
Yes, our ALL-FUN INCLUSIVE™ concept includes unlimited access to Xcaret, Xel-Há, Xplor, Xplor Fuego, Xenses, Xavage, Xoximilco, Xenotes. Transportation is also included.
No, you don’t. It’s not necessary to book a minimum number of nights. You will be able to enjoy Xcaret’s parks even with 1 night’s stay. If you need more information or assistance, please check with your Guest Service Manager.
To enjoy the Xcaret, Xplor, Xplor Fuego and Xenses, just board the shuttle that leaves every 20-30 minutes from the motor lobby. For other parks, please verify the service schedules and reservations with your Guest Service Manager.
Yes, the hotel has wheelchair access throughout the resort, as well as in certain suites.
Parks Xcaret, Xplor, Xplor Fuego, and Xenses do not require booking.
Yes, Hotel Xcaret Mexico is pet-friendly, so that you can stay with your pet. Verify restrictions and extra cleaning charges with your Guest Service Manager.
Hotel Xcaret Mexico Reviews
Pros: The resort is stunning. We actually enjoyed the resort just as much as the parks. The food is solid. Ha restaurant was amazing.
Cons: check in was awful, takes way too long.
the new construction area is just a noise polluted eye sore. If you get a room in that area, be prepared to be woken up at 8am to banging.
The room service never came, no one ever answers the phone.
Plan to wait an hour + for a sit down restaurant at dinner time after 7pm.
Overall, for what you pay, the value just isn't there. They basically doubled the number of rooms with the expansion but were not prepared to accommodate the influx. We still enjoyed the vacation but will not be returning.
Cons: check in was awful, takes way too long.
the new construction area is just a noise polluted eye sore. If you get a room in that area, be prepared to be woken up at 8am to banging.
The room service never came, no one ever answers the phone.
Plan to wait an hour + for a sit down restaurant at dinner time after 7pm.
Overall, for what you pay, the value just isn't there. They basically doubled the number of rooms with the expansion but were not prepared to accommodate the influx. We still enjoyed the vacation but will not be returning.
To preface, my rating is not due to the staff, who were incredibly kind and helpful throughout our entire trip. The management is to blame for not planning correctly. My experience here began with a 2 hour long wait at the check-in desk. After check-in, we were brought to our room. At our room, we we were told we were unable to use the pool right outside of our room, which we paid extra to have, due to construction scaffolding being around the area. The owners or management of the hotel opened the part of the hotel we were staying in far too early. Also in the room, our mini at was only ever stocked once. Water was provided that time, which was necessary for the humidity in the area. After, we would have to consistently ask for the minibar to be refilled, which was never done ever again during our stay. Also, there were water slides which we weren't able to use until our last day of our stay. While I overall enjoyed my experience, the issues don't make me want to return to this hotel on my next visit even with the area hopefully being repaired in that time.
If you are an American family do not come here. Racism, theft, and hate from staff. Where do I begin??? At arrival my daughter’s backpack was loaded onto the luggage cart. It never arrived, I went to concierge daily for any kind of help only to deal with cover up from the theft and playing dumb.
Allen who is pictured in this review was the nastiest of the staff. He mocked an English family whom was in line before me about an issue their daughter was having than when I asked him about getting some help his response was “what do you want me to do about it “ you could feel his hatred toward my race in his tone and delivery.
The food was absolutely terrible, i have never had such disgusting Mexican food in my life. Even my kids would leave their first plate full. It was damn near impossible to find any water on the premises and room service would not answer the phone 90 percent of the time. When they would answer they would take the order and never arrive.
Evelyn the night supervisor whom we found helpful on day 4 or 5 helped us with water and towels, she was helpful but Jose the day supervisor never even acted interested in helping recover my daughters backpack and belongings that they stole from us.
If you are an American keep your family and your bank account safe by avoiding this atrocity of a “resort”. I had to wait to leave this review til safely at the airport to ensure we weren’t targeted even more than we had already been.
Allen who is pictured in this review was the nastiest of the staff. He mocked an English family whom was in line before me about an issue their daughter was having than when I asked him about getting some help his response was “what do you want me to do about it “ you could feel his hatred toward my race in his tone and delivery.
The food was absolutely terrible, i have never had such disgusting Mexican food in my life. Even my kids would leave their first plate full. It was damn near impossible to find any water on the premises and room service would not answer the phone 90 percent of the time. When they would answer they would take the order and never arrive.
Evelyn the night supervisor whom we found helpful on day 4 or 5 helped us with water and towels, she was helpful but Jose the day supervisor never even acted interested in helping recover my daughters backpack and belongings that they stole from us.
If you are an American keep your family and your bank account safe by avoiding this atrocity of a “resort”. I had to wait to leave this review til safely at the airport to ensure we weren’t targeted even more than we had already been.
Hotel Mexico is the best resort that we have ever seen.l or stayed in for our business trip. The Bars and restaurants are amazing. The only problem we ran into was the leak in our bathroom which no one came to fix. We called them several times and no one bothered to show up. Secondly, no one picks up the phone for room service whatsoever. This is crazy. We called over 6 times to ask for water and they keep saying that they are on their way and never send anyone. We paid $8000 for this trip and they can’t fix a simple customer service issue? Note to others: once you check into this hotel, you’re on your own. Front desk phone rarely gets picked up.
This was the most amazingly beautiful resort we have ever been to! Cannot be compared to any other all inclusive. No detail is missed in design and decor and landscaping. Every pool is special and different. The lagoon flows through the resort, lots of beach areas, caves and unique swimming. Visually stunning. Great service and lots of top notch dining options. I would recommend to anyone and can't wait to return.
We stayed at Hotel Xcaret from January 12–22, 2025, expecting the same exceptional experience we had on our last visit. Instead, we left deeply disappointed, disillusioned, and completely ignored by management. For a resort that positions itself in the luxury bracket, this stay was nothing short of unacceptable.
Construction Disrupted Our Holiday
For 8 out of our 10 days, the Octopus Pool—one of the key attractions—was rendered useless due to ongoing construction. Loud, persistent noise from building works shattered the peace we were hoping for. No prior warning was given, no apology offered, and no alternative arrangements made. At this price point, guests should not be subject to such disruption, and certainly not without being informed or compensated.
Unacceptable Room Conditions
Our room had multiple maintenance issues:
A minibar cupboard door that literally fell off, A broken and leaking handheld showerhead, Other persistent faults that added daily frustration.This isn’t just disappointing—it’s substandard for a hotel of this caliber.
Disturbing Camera/Bracelet Malfunctions
The bracelet-linked camera system, once a highlight of our stay, was erratic and at times intrusive:
Sometimes it failed to register photos at all, Other times it captured images we didn’t expect, Alarmingly, we were shown private photos of other guests.
This is not only a privacy violation but also a clear sign of poor technical oversight. Again, not what you expect from a luxury resort.
Total Silence from Hotel Management
I sent a formal complaint immediately after our stay and followed up several times via email. No response. No acknowledgment. No investigation. For a hotel that charges premium rates, this is appalling. At the very least, we expected a respectful reply and a meaningful resolution—whether a partial refund, credit for a future stay, or a genuine apology. Instead, we were met with indifference.
Final Thoughts
At this price point, none of these issues should have happened. But when they did, Hotel Xcaret had a duty to investigate and respond with care. They failed on both counts.
What was once a magical destination has now become a cautionary tale. We will not return—and if you value service, peace, and accountability, you may want to reconsider before booking.
Construction Disrupted Our Holiday
For 8 out of our 10 days, the Octopus Pool—one of the key attractions—was rendered useless due to ongoing construction. Loud, persistent noise from building works shattered the peace we were hoping for. No prior warning was given, no apology offered, and no alternative arrangements made. At this price point, guests should not be subject to such disruption, and certainly not without being informed or compensated.
Unacceptable Room Conditions
Our room had multiple maintenance issues:
A minibar cupboard door that literally fell off, A broken and leaking handheld showerhead, Other persistent faults that added daily frustration.This isn’t just disappointing—it’s substandard for a hotel of this caliber.
Disturbing Camera/Bracelet Malfunctions
The bracelet-linked camera system, once a highlight of our stay, was erratic and at times intrusive:
Sometimes it failed to register photos at all, Other times it captured images we didn’t expect, Alarmingly, we were shown private photos of other guests.
This is not only a privacy violation but also a clear sign of poor technical oversight. Again, not what you expect from a luxury resort.
Total Silence from Hotel Management
I sent a formal complaint immediately after our stay and followed up several times via email. No response. No acknowledgment. No investigation. For a hotel that charges premium rates, this is appalling. At the very least, we expected a respectful reply and a meaningful resolution—whether a partial refund, credit for a future stay, or a genuine apology. Instead, we were met with indifference.
Final Thoughts
At this price point, none of these issues should have happened. But when they did, Hotel Xcaret had a duty to investigate and respond with care. They failed on both counts.
What was once a magical destination has now become a cautionary tale. We will not return—and if you value service, peace, and accountability, you may want to reconsider before booking.
Our stay at Hotel Xcaret México was nothing short of incredible! From the moment we arrived, the service was top-notch—every staff member we encountered was friendly, attentive, and genuinely seemed to care about making our stay unforgettable.
The food was a true highlight—every restaurant offered something different and delicious, with high-quality ingredients and beautiful presentation. Whether it was breakfast by the water or a fine dining experience in the evening, every meal exceeded our expectations.
The All-Fun Inclusive package is absolutely worth it. Access to all the Xcaret parks added so much value to our trip—each one offered unique and exciting adventures, from exploring caves and rivers to seeing wildlife and enjoying cultural shows. It’s an unbeatable experience that makes this hotel stand out.
The only downside was the timeshare meeting we were asked to attend. It was quite long and felt a bit too pushy, which slightly took away from the otherwise relaxed and enjoyable atmosphere.
Still, that one issue wasn’t enough to take away from the amazing time we had. We’ll definitely be back—and we’ll skip the meeting next time!
The food was a true highlight—every restaurant offered something different and delicious, with high-quality ingredients and beautiful presentation. Whether it was breakfast by the water or a fine dining experience in the evening, every meal exceeded our expectations.
The All-Fun Inclusive package is absolutely worth it. Access to all the Xcaret parks added so much value to our trip—each one offered unique and exciting adventures, from exploring caves and rivers to seeing wildlife and enjoying cultural shows. It’s an unbeatable experience that makes this hotel stand out.
The only downside was the timeshare meeting we were asked to attend. It was quite long and felt a bit too pushy, which slightly took away from the otherwise relaxed and enjoyable atmosphere.
Still, that one issue wasn’t enough to take away from the amazing time we had. We’ll definitely be back—and we’ll skip the meeting next time!
Pros: Beautiful property. Pools and facilities are well kept and everything is clean and in good condition.
Access to parks and free shuttle transport to everywhere you need to go. This is a great part of the all inclusive package and the logistics around it are timely and reliable.
Cons: All of the cons are within the context of this being a $1000+ per night resort. Room service consistently takes 1-2 hours to show up and sometimes they don’t show up altogether. Had to call back after waiting an hour multiple times to remind them / check in on status. Particularly frustrating as we would call to have milk delivered for our toddler.
You can’t speak to concierge without being sold a timeshare which is pretty ridiculous for any resort but particularly one this costly.
Many restaurants on the property are not included and require additional payment. Somewhat deceiving to market something as an all inclusive resort with X number of restaurants (but you only have access to some).
If you’re really into the Xcaret parks and plan on spending multiple days visiting them, this resort is still worth considering. For those who are not, there’s way better options out there.
Access to parks and free shuttle transport to everywhere you need to go. This is a great part of the all inclusive package and the logistics around it are timely and reliable.
Cons: All of the cons are within the context of this being a $1000+ per night resort. Room service consistently takes 1-2 hours to show up and sometimes they don’t show up altogether. Had to call back after waiting an hour multiple times to remind them / check in on status. Particularly frustrating as we would call to have milk delivered for our toddler.
You can’t speak to concierge without being sold a timeshare which is pretty ridiculous for any resort but particularly one this costly.
Many restaurants on the property are not included and require additional payment. Somewhat deceiving to market something as an all inclusive resort with X number of restaurants (but you only have access to some).
If you’re really into the Xcaret parks and plan on spending multiple days visiting them, this resort is still worth considering. For those who are not, there’s way better options out there.
We were there last year and without a doubt it was amazing! an incredible hotel and staff. Everything was amazing. On our checkout 2 employees approached us,they offer a discount for us to be back.(never mention it was a timeshare or that we have to join a 90 minute presentation) they told us it was gonna be the same that we got that time so without a doubt, we accept it and pay for it in full. We come back last week and to our surprise they had a one bedroom with one bed for three adults and two kids obviously that’s not what we pay for so after looking for about an hour, they found a room with two beds, but we had to pay an extra $1100. Obviously we did not accept it because we made the reservation nine months in advance and we paid for the extra adult. We had to wait more time and he spoke with the supervisor and miraculously he found a room with two beds as we had requested since booking nine months ago. But keep in mind check is at four. We got there at six. We finally got our room at 8 PM. We attend the presentation the next day in which the employees from the timeshare are very very, very, very persistent after we told him since the beginning that we’re not interested they kept trying and pushing it and pushing. Finally, they got that we were not interested at all so they let us go.
Sadly, the service was not the same. Even to pick up the call from room service they were taking a very long time even several calls had to be made so they would answer. This makes me think that they have a group chat in which they communicate among the employees about who gets the timeshare and who doesn’t because after you do not get the time share, they do not care to provide anymore. A Good customer service. So it’s a shame that’s such a beautiful place, hotel and location won’t make you go back because they’re only interested in first time visitors or clients or expected timeshare buyers, because only then you will get the exceptional service.
Sadly, the service was not the same. Even to pick up the call from room service they were taking a very long time even several calls had to be made so they would answer. This makes me think that they have a group chat in which they communicate among the employees about who gets the timeshare and who doesn’t because after you do not get the time share, they do not care to provide anymore. A Good customer service. So it’s a shame that’s such a beautiful place, hotel and location won’t make you go back because they’re only interested in first time visitors or clients or expected timeshare buyers, because only then you will get the exceptional service.
A Decade in the Making — and 100% Worth It
Hotel Xcaret Mexico had been on our travel list for over 10 years, and we finally made it — thanks to a generous discount from a friend who’s a member. Full disclosure: I travel often and typically avoid all-inclusive resorts and buffet-style dining like they’re airport food. But this place? It’s a complete game-changer.
Every restaurant on the property was a standout — offering traditional, regional cuisine that was not only beautifully presented but genuinely exquisite. The seafood restaurant in particular was a highlight: fresh ingredients, elevated flavors, and top-shelf Tequila and Mezcal that made us feel like royalty without the robe.
Service was flawless — a true 10/10. I could ask questions and make requests just using WhatsApp, and within minutes, someone was on it. Efficient, friendly, and thoughtful in a way that never felt forced.
We were so impressed, we became members before we even checked out. Already booked our return trip for May 2025. That should tell you everything.
Hotel Xcaret Mexico had been on our travel list for over 10 years, and we finally made it — thanks to a generous discount from a friend who’s a member. Full disclosure: I travel often and typically avoid all-inclusive resorts and buffet-style dining like they’re airport food. But this place? It’s a complete game-changer.
Every restaurant on the property was a standout — offering traditional, regional cuisine that was not only beautifully presented but genuinely exquisite. The seafood restaurant in particular was a highlight: fresh ingredients, elevated flavors, and top-shelf Tequila and Mezcal that made us feel like royalty without the robe.
Service was flawless — a true 10/10. I could ask questions and make requests just using WhatsApp, and within minutes, someone was on it. Efficient, friendly, and thoughtful in a way that never felt forced.
We were so impressed, we became members before we even checked out. Already booked our return trip for May 2025. That should tell you everything.
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