Hotel Riu Palace Las Americas
All Inclusive Included
All Inclusive Included
Address: Boulevard Kukulcan, Km 8.5, Manzana 50, Lote 4, Zona Hotelera · 77500 · Cancún · Quintana Roo · Mexico
Hotel Amenities you Can Expect!
- All meals, snacks and beverages at hotel bars and restaurants.
- International drinks with top brands throughout hotel.
- Snacks and drinks 24 hours a day.
- Room service 24 hours a day.
- Regularly refilled minibar and liquor dispenser in the guest rooms.
- Regularly refilled minibar and liquor dispenser in the guest rooms.
- Drinks service at the pool.
- WiFi throughout the hotel.
- Free sports, activities and entertainment programme as described.
- Free wellness facilities as described.
- In-room safe.
- Turndown service.
- Free entry to the discotheque at neighboring RIU hotel (drinks included).
- All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.
- 7 restaurants.
- 6 bars
- 3 swimming pools
- Gym
- Wellness center
- Conference facilities
Hotel Riu Palace Las Americas
This elegant hotel offers a variety of dining options, including gourmet restaurants and stylish bars, serving a range of international cuisines. Guests can indulge in luxurious accommodations with breathtaking ocean views, complimentary Wi-Fi, and 24/7 room service. Catering exclusively to adults, the hotel features amenities such as a full-service spa, outdoor pools, a well-equipped fitness center, and numerous recreational activities. Whether you’re seeking relaxation or adventure, the Hotel Riu Palace Las Americas guarantees a sophisticated and memorable experience for every guest.
Experiences at Hotel Riu Palace Las Americas
Room Amenities at the Hotel Riu Palace Las Americas
- Bathroom with shower
- Double washbasin
- Bathroom amenities
- Special make-up mirror
- Hairdryer
- Telephone
- Wifi
- TV(sat/cable)
- Central air conditioning
- In-room safe
- Minibar
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Check-in is from 3:00 PM, and check-out is until 11:00 AM.
Yes, Hotel Riu Palace Las Americas operates on an all-inclusive basis, which includes meals, drinks, and various activities.
Yes, the hotel offers special amenities for honeymooners, such as romantic dinners, couples’ massages, and room upgrades (subject to availability).
The hotel features several dining options, including buffet restaurants, specialty restaurants offering Italian, Japanese, and Mexican cuisine, and a variety of bars.
Yes, Hotel Riu Palace Las Americas is an adults-only hotel, catering specifically to guests aged 18 and over.
The hotel offers a range of room types, including Junior Suites, Suites, and Ocean View Rooms, all featuring modern amenities and decor.
Yes, the hotel offers various water sports such as snorkeling, kayaking, and windsurfing, as well as recreational activities like beach volleyball, tennis, and fitness programs.
Yes, the hotel has a spa offering a variety of treatments, including massages, facials, and body treatments, as well as a sauna and a steam room.
Yes, the hotel offers a range of evening entertainment options, including live music, shows, and themed parties.
While the hotel does not offer a complimentary airport shuttle, they can arrange private transfers for an additional fee. Guests can also take taxis or other shuttle services available at the airport.
What Do People Think About Staying At The Hotel Riu Palace Las Americas?
Absolutely the best vacation we've had in Cancun. We LOVE the location. The beach was everything we hoped for. Aside from the occasional thunderstorm and some pretty intense, the waters were mostly calm, clear and wonderful. You have no control of mother nature! Food, OMG Im not a picky person with food, but I have been to some places where it killed it for us to ever return. RIU Palace food is great. The buffet was great. The restaurants were great. Our personal favorite was Sukura and it's staff. We most definitely will be back. Bringing family and friends next time. We can not WAIT to go back.
Our first visit to this hotel was February 2025. We have now returned in October 2025. Our return visit was due to the excellent customer service the beautiful location and the wonderful hotel. Yes the rooms could use some updating. And yes, the food could use some improvement. Although the restaurant staff were great. However let me tell you this there is nowhere, you will get better service at the reception desk from people like Gustavo, Ernesto, Irving, Marie, and Giovany. Nor will you get better service at the pool from a waiter by the name of Wilbur. The entertainment staff with Johnny and Samantha were also fantastic. We were very fortunate to meet the new hotel manager Maria a lovely young lady. I am sure she will have a long career with the Riu organization . She seems to be detailed and caring manager. With all of this being said, my husband and I are sold on the Riu brand of hotels. Going forward we will look to book our trips where we can find Riu hotels. If they can all live up to Palace, Las Americas and it’s staff than boy all of our vacations will be fantastic! Thank you, Palace Las Americas for another wonderful stay! And thank you to its fantastic staff.
Positives: The staff was professional and speedy. The restaurants at night were pretty good quality. For a party and fun events, there are many options. The price was very reasonable for an all-inclusive hotel in this location.
Negatives: The rooms are very dated and worn. The bed was uncomfortable and the bedding old and worn out. The balcony door did not lock (it would be possible for someone to get into the room from a neighboring balcony) which did not feel safe to me. For a party hotel where music and events run late, I was called multiple times (despite my do not disturb sign on my door which was the only way to request to sleep in) starting at 9am already asking about my airport transportation when I would leave in 4 days as well as selling sightseeing.
For the price and fun events, this is a good spot and a great location near lots of clubs and restaurants. If you want a good party, this a good option. I left early and moved to a different hotel as I wanted something with more of a party/relaxation balance. I also want to be able to secure my doors at night for safety.
Negatives: The rooms are very dated and worn. The bed was uncomfortable and the bedding old and worn out. The balcony door did not lock (it would be possible for someone to get into the room from a neighboring balcony) which did not feel safe to me. For a party hotel where music and events run late, I was called multiple times (despite my do not disturb sign on my door which was the only way to request to sleep in) starting at 9am already asking about my airport transportation when I would leave in 4 days as well as selling sightseeing.
For the price and fun events, this is a good spot and a great location near lots of clubs and restaurants. If you want a good party, this a good option. I left early and moved to a different hotel as I wanted something with more of a party/relaxation balance. I also want to be able to secure my doors at night for safety.
Stayed here for 3 nights in August and it was great, I have stayed in 2 Rius before but this was my first adults only one and i can tell the difference (in a good way). Loved the food and drink and entertainment by the pool. The lunch buffet and Mexican dinner restaurant were my faves. They hold the parties in a different venue and arrange transport - ideal if you aren’t a party person and just want to enjoy the resort. Only downside is we had to wait until 4pm for our room as they were fully booked, and after a long day of travelling they isn’t ideal. But oh my I loved the mariachi band, margaritas and taco station by the pool, which they switch up every evening.
We stayed here for our honeymoon and overall had a good time here during our three-day stay
The check-in process went smoothly, and the location is great since its within walking distance to the hotel district and had lots of restaurants and shops. The lobby did have a musty smell though.
Our room was comfortable, but the bathroom had a noticeable sewage odor, so we had to keep the door closed most of the time. You can also hear adjacent rooms through the vents.
The drinks were good, and there were many options for food. I appreciated that allergens were labeled (at the buffet and through the restaurant QR codes) which made dining much easier, and had a designated vegan section at the buffet. That said, it would have been nice to have at least one vegan dessert option beyond just fruit..
Since it was our honeymoon, we were hoping for a little something special in the room, but there wasn’t anything when we arrived - no biggie, we celebrated our own way.
The beach was beautiful and convenient for snorkling because there was some reefs nearby, the activities offered at the hotel was nice too and great they offered transportation shuttles for the larger events.
On day 3 my husband got sick and he suspects its the cold cuts, don't think its the resorts fault since sickness can vary person to person.
The check-in process went smoothly, and the location is great since its within walking distance to the hotel district and had lots of restaurants and shops. The lobby did have a musty smell though.
Our room was comfortable, but the bathroom had a noticeable sewage odor, so we had to keep the door closed most of the time. You can also hear adjacent rooms through the vents.
The drinks were good, and there were many options for food. I appreciated that allergens were labeled (at the buffet and through the restaurant QR codes) which made dining much easier, and had a designated vegan section at the buffet. That said, it would have been nice to have at least one vegan dessert option beyond just fruit..
Since it was our honeymoon, we were hoping for a little something special in the room, but there wasn’t anything when we arrived - no biggie, we celebrated our own way.
The beach was beautiful and convenient for snorkling because there was some reefs nearby, the activities offered at the hotel was nice too and great they offered transportation shuttles for the larger events.
On day 3 my husband got sick and he suspects its the cold cuts, don't think its the resorts fault since sickness can vary person to person.
Amazing staff. Extremely helpful. Shout out to Gustavo. He's amazing and made sure my expectations were met. Ill definitely be staying there every year.
Really enjoyed our stay here! The hotel is very elegant, with 3 beautiful pools, a small clean beach, and several good dining options. The staff were helpful, and the location was convenient for exploring Cancun and the neighboring region.
This place is awesome, constantly cleaning everywhere. Very friendly people that work here. All inclusive. They have 3 pools. One pool is lively, second pool is chill and the third on is just relaxing and quiet.
The staff is everything!!!
They are the most friendly, hard working people I've ever met! The beach is small but nice. The ocean is very calm and swimmable here. The location is great and very walkable to get a massage, shop, or visit a restaurant outside the resort. I highly recommend this hotel!
They are the most friendly, hard working people I've ever met! The beach is small but nice. The ocean is very calm and swimmable here. The location is great and very walkable to get a massage, shop, or visit a restaurant outside the resort. I highly recommend this hotel!
It was a good place to stay. Good value for the money. The buffet wasn't great and I could rarely find something I wanted to eat. The dinner restaurants are good though. The regular ocean view rooms were nothing to brag about, no luxuries, but good views. Service was wonderful.
The rooms had a very potent humidity smell, there was rust on everything, and the shower was 3-Star hotel quality. Both my gf and I came home sick with stomach issues, but we can trace it back to anything specific. The pool was fun, and the beach location was fine as well. We just dreaded needing to go back to our room every night with a hard bed, outdated furniture, and a borderline gross bathroom. Our fridge was also broken 😞
Like some resorts, it was Pepsi only which is always disappointing. The staff was great and we had no issues at all. The restaurants included a Mexican restaurant which was good, a buffet which was mid, and both a steak and hibachi restaurant which we didn’t have time to try as a result of needing to end our trip early.
Like some resorts, it was Pepsi only which is always disappointing. The staff was great and we had no issues at all. The restaurants included a Mexican restaurant which was good, a buffet which was mid, and both a steak and hibachi restaurant which we didn’t have time to try as a result of needing to end our trip early.
Quite an enjoyable place, rooms need updating and get quite noisy at night with all the people coming and going. The variety of food is quite good the Japanese restaurant and the buffet were our favorites, drinks were plentiful and the swim-up bar was great. The service was great and the people also work really hard.
This was my second visit here and it's been great both times. The service was impeccable. I'm not sure if I understand why they have the beds so close together but it isn't a deal breaker. The entire place is beautiful! The staff is always ready to help you with a smile and kindness.
I can't say enough good things about this resort! We stayed for 6 nights and had an amazing time. We tried all of the restaurants, Krystal was our favorite. The beach and pools were clean. Every staff members we encountered was amazing. We spent most time at the party pool and swim up bar. Every hour on the hour there's an activity. I'm looking forward to returning!
Thank you very much for all the excellent hotel, facilities
Excellent work team
Ms. Alma Tesillos and her team for all the support towards the Aitana Foundation and for these 10 continuous years of struggle
Excellent work team
Ms. Alma Tesillos and her team for all the support towards the Aitana Foundation and for these 10 continuous years of struggle
What a fantastic place to visit... very clean food was great, staff were phenomenal! Booking again for next year.
It is one of the most wonderful hotels I visit every year. Everything is prepared for you to have a great time.
The food is exquisite. The attention of their employees is outstanding.
The view it has. Their swimming pools. The entertainment is extraordinary.
The food is exquisite. The attention of their employees is outstanding.
The view it has. Their swimming pools. The entertainment is extraordinary.
This was my wife and I first trip to Mexico. The locals are amazing, kind, welcoming and fun. Absolutely Amazing is the words to describe this trip.
The resort is beyond amazing! It is impossible to only name a few of their amazing staff members because their complete staff has been extremely helpful, kind, caring, joyful, welcoming, just AMAZING!! We will definitely return for future vacations.
My wife is looking to plan a girls trip to this location in the near future. She loves everything about this resort. The food is amazing but the service that is provided is top notch.
The resort is beyond amazing! It is impossible to only name a few of their amazing staff members because their complete staff has been extremely helpful, kind, caring, joyful, welcoming, just AMAZING!! We will definitely return for future vacations.
My wife is looking to plan a girls trip to this location in the near future. She loves everything about this resort. The food is amazing but the service that is provided is top notch.
We have only been to a few but this was our best all-inclusive resort yet in Cancun. The service was always great from everyone. The resort offered a louder party pool where you could take part in activities all day, but there were plenty of quieter areas as well. The beach gets a lot of shade which I appreciated but others complained about... Regardless, you can always find sun or shade which is great! Drinks were as expected and food was a bit better than average. Lots of choices and everything tasted fresh! We appreciated that they cycled different options on different days. We also went to a Riu party one night over at the Caribe resort which was fun! Transportation was provided by the hotel as well. Can't imagine someone giving this place a 3 star or less review - it's a great value and we hope to come back again!
Magnificent hotel, as it is rare these days to find hotels with so much charm and authenticity, they are often too modern and lack warmth. The Riu Palace Las Americas hotel is an exceptional hotel on all levels of service, from the choice of restaurants, to the food, to the staff, to the architecture. Your hotel is worthy as it is called a palace. The only remark would be small decorative elements to improve but these are my own tastes (a little in the rooms: an entire bed and decorative elements to improve, the carpet which leads into the rooms, these would be the only elements). You have a very beautiful hotel with a magnificent beach. We had an excellent stay and we will come back to stay at your hotel.
Overall service was good. Although the dining service at Don Roberto could have been better if we were white, as they cater to that crowd very quickly. We waited for a very long time for drinks while all 5 service servers were busy runing and seating them. Empty tables had drinks on their tables while we waited halfway thru our meal and had to ask twice. Disappointing experience.
This place is awesome all the way around!
Update 2nd time here. Fridge in room needs replaced and headboard was loose or broke, it made a lot of noise when in bed.
Update 2nd time here. Fridge in room needs replaced and headboard was loose or broke, it made a lot of noise when in bed.
The hotel is nice! However it needs an update if you look closely at the details you can see it’s a bit old. The rooms are fine, large and very clean. Our room had a problem with low water pressure and not a lot of hot water. Staff offered to move us but couldn’t guarantee the other rooms were better. The best was the cleaning — the rooms were so clean as well as the rest of the hotel. You could always see someone cleaning something. They cleaned the room every day and they changed the sheets halfway through our stay at our request. Mini bar was okay (beer and soda as well as hard alcohol in the room) but we didn’t use it often. All of the staff were so friendly and helpful. Especially Fernando at the Mexican restaurant!
In general, this is a hotel for an older crowd. We are a couple in our late twenties/early thirties and we found that people woke up early and went to bed early. At midnight it’s dead quiet. People wake up early to put their stuff on the best seat by the pool/beach and then leave. Most people our age were traveling with family (adult children and their parents). We went to the RIU parties a couple of times but we really wished there was more of a nightlife. When you arrive, they don’t really give you a lot of info. We needed a day to figure out where everything was and how it worked. For example on New Year’s Eve several of the speciality restaurants were closed but the buffet was special - nobody really told us this and we had to find out on our own. Other small instances of this occurred throughout the stay. The food in general is pretty good - we tried all the restaurants (best was the Mexican) but after a few days you realize it’s all kind of the same. The drinks could be much better and we drank a lot of margaritas because there isn’t a lot of choice - the bartenders don’t do special requests very well.
In general, this is a hotel for an older crowd. We are a couple in our late twenties/early thirties and we found that people woke up early and went to bed early. At midnight it’s dead quiet. People wake up early to put their stuff on the best seat by the pool/beach and then leave. Most people our age were traveling with family (adult children and their parents). We went to the RIU parties a couple of times but we really wished there was more of a nightlife. When you arrive, they don’t really give you a lot of info. We needed a day to figure out where everything was and how it worked. For example on New Year’s Eve several of the speciality restaurants were closed but the buffet was special - nobody really told us this and we had to find out on our own. Other small instances of this occurred throughout the stay. The food in general is pretty good - we tried all the restaurants (best was the Mexican) but after a few days you realize it’s all kind of the same. The drinks could be much better and we drank a lot of margaritas because there isn’t a lot of choice - the bartenders don’t do special requests very well.
The food is so bad we had to order uber eats.
Management does not give a sht.
Try to stay away.
Management does not give a sht.
Try to stay away.
Overall, we enjoyed the resort. I read a lot of reviews before booking so I went worried about the food quality. The food was fine. The resort was nice, no weird smells, everything was clean, and the staff were friendly and helpful. The bar tenders were good, and the drinks were done well. People complained about the scent they pump into the lobby, yea you smell it, but it was fine. I think some people just like to complain. I got more than my money's worth at this resort, and I'd happily return or visit another Riu resort.
Great time. Honestly after reading the reviews before visiting I wasn’t expecting to have a good time. But the hotel transfer was good directly thru Riu. Check in was smooth I wanted a Jacuzzi upgrade ( obv paying for it) they didn’t have available but they were able to find me an ocean view upgrade with a discount. The food was good ( I only ate omelettes and tacos for lunch and dinner for 5 days lol. They have multiple restaurants I didn’t try it my friends really liked the steakhouse. We were a group of 8 and had a blast. We are all in ours 30s. All ages visit this resort. RIU has parties every other day. 4 times a week with a free transfer to the party location and unlimited all inclusive shots / drinks / snacks. If you’re looking to have fun come here and go to the parties. The best thing I ate here was the bbq tacos poolside. Check in and check out was smooth. Across the street they have 24 hour pharmacy and convenience store ( oxxo and circle K) they sell all the snacks you need and also more premium liquor if your into that( they accept Apple Pay). There’s a big supermarket 2 blocks down you can find everything you might need there. Starbucks 2 blocks away. Hooters 3 blocks away. The clubbing strip was 3-4 blocks away you can literally walk back and forth. There is a money exchange for the best rate across the street. I will for sure come back and refer my friends. The water is so HOT. The rooms are dated but it’s Mexico if you wanted to be in your room you can stay home. The beach is beautiful. Staff is friendly. Maybe they need 1 extra bartender by the pool and at the lobby bar at night. Aside from that everything was great. On my side 1 of the 2 elevators was broken but they fixed it after the 3rd day.
Riu Palace Las Americas is a 10/10! From the service to the cleanliness to the food, I cannot say enough about this resort!! We stayed for 7 nights and can't wait to go back!
We booked this place last minute with no expectations but were extremely pleased with every part of the experience. Definitely would go here again.
I went with my sister from July 3rd to July 7th and we were there during hurricane beryl.. let me tel you they took care of us during that time.. overall I had the best experience there. Staff was AMAZING!! Very attentive and very entertaining. Had a great time by the pool. Nothing negative to say.. once we got off the plane went to the sign we needed to look for it was super simple extremely safe. I will be back for another girls trip but I will try and go in March or April. Thank you so much RIU
Both the facilities and the service are excellent, everyone is very friendly. The food is delicious and they have a lot of variety. It is very well located and the beach is beautiful. 100% recommended.
Wonderful service food and drinks are excellent. Rooms are super clean. The best part is the beach it's just amazing.
Just got home from an unforgettable week. I couldn't find a single fault with our stay. The staff was amazing. The place was constantly being cleaned. The food was excellent. The room was large and always restocked with refreshments in the fridge. To top it all off, the pools and beach were stunning. And all the other guests we met were beautiful people. I can't thank the Riu group enough for making our week one we will never forget.❤️
Stayed there at the end of February 2024. Everything went smoothly from the check in to check out. Food was fine, plenty of choices, drinks were good. Staff were friendly, rooms were clean, beach was beautiful. Better spots at the beach were “reserved” by 6am though :D. If I have to complain, I’d say this place needs more than 1 elevator. Not a major issue. Overall great!
I'd love to give this place a 4.5 if I could. Overall AMAZING property. Friendly and attentive staff. Runs like a well oiled machine. Food is out of this world. Property is clean and attractive. The environment is fun. Drinks were strong and tasty. The view is amazing. I felt safe and enjoyed myself.
The only things that I didn't like - the TV service is just 38 channels of bad reception public TV. Not that most people spend a lot of time watching TV in a resort but it would have been nice to have Roku or something like that. The 24 hour snack lounge could have had a better variety of food items but overall it was fine. The entertainment on site was a little geared towards an older crowd, but the off site parties they hold make up for that. I'd recommend 3 nights tops, you might get bored if you stay longer.
Overall it was a great resort and I would absolutely return!
The only things that I didn't like - the TV service is just 38 channels of bad reception public TV. Not that most people spend a lot of time watching TV in a resort but it would have been nice to have Roku or something like that. The 24 hour snack lounge could have had a better variety of food items but overall it was fine. The entertainment on site was a little geared towards an older crowd, but the off site parties they hold make up for that. I'd recommend 3 nights tops, you might get bored if you stay longer.
Overall it was a great resort and I would absolutely return!
This is a very nice hotel....the staff and waiters were excellent and everything was very clean. Check in went great no problems at all. Lobby was nice and no smells at all very clean. Beach was well maintained and lots of chairs for everyone. Entertainment was fun with the off site pool parties a blast. Drinks from the bar were good.... bring a thermo cup to keep your drinks cold and ice from melting...they will make drinks as strong as you want no lie. Food was good.. have I had better yes but not at a all exclusive hotel....you are not going to get a dry aged steak here .... Buffet was very good for a buffet and always had something I liked on it. I would highly recommend you say here and if you get half the service that I got you won't be disappointed....
We stayed here early February 2024. The location was awesome and they have a fantastic beach. The pools were pretty cool – there was one party pool and then one main pool. That’s much quieter. The staff was unbelievably friendly and the service was great. The hotel is kept very clean everywhere from the steps that go down to the beach to your rooms to the lobby to the pool area to the restaurants.
The only downside I have for this place was the food. Overall, it was OK. However, we were disappointed with a few of the spots based on our expectations. Namely, the black-and-white steakhouse.
If you’re looking for a hotel with great value for a higher end spot, this is definitely a great place to go.
The only downside I have for this place was the food. Overall, it was OK. However, we were disappointed with a few of the spots based on our expectations. Namely, the black-and-white steakhouse.
If you’re looking for a hotel with great value for a higher end spot, this is definitely a great place to go.
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