Hard Rock Hotel Cancun
All Inclusive Included
All Inclusive Included
Address: Blvd. Kukulcan Km 14.5, Hotel Zone Cancun, Quintana Roo, CP. 77500 – Mexico
Website: https://hotel.hardrock.com/cancun/
Hotel Amenities you Can Expect!
- 5 Star accommodations
- Casual and à la carte dining
- Beverages (alcoholic & otherwise)
- Delicious snacks
- 24/7 in-room service
- Land sports
- Fitness center
- Pool & beachside service
- Daily activities
- Nightly entertainment
- Live entertainment
- Free Wi-Fi in-room & resort-wide
- Parking free
- Unlimited phone calls to the Continental US and Canada
- Private function concessions
- Gratuities included
- Video Games
- Air Hookey Table
- Poker Table
Hard Rock Hotel Cancun
The Hard Rock Hotel Cancun offers a luxurious, all-inclusive beachfront experience with six world-class restaurants, bars, and nightly entertainment. Guests can enjoy rooms with private balconies and hydro spa tubs, along with 24/7 in-room dining. The hotel caters to all ages with a kids’ club and a pet-friendly program, ensuring a memorable stay for everyone.
Experiences at Hard Rock Hotel Cancun
Room Amenities at Hard Rock Hotel Cancun
- Double hydro spa tub
- Private bath with shower
- Balcony with two chairs and a table
- Mini bar with soda, bottled water, juice & domestic beer
- LCD TV with satellite
- Purified water
- Rock Spa® bath amenities
- Disposable facial tissues
- Bathrobes (on request) & slippers
- Digital safe (laptop size)
Frequently Asked Questions
The hotel offers amenities such as multiple swimming pools, spa services, fitness center, live entertainment, and a variety of dining options.
Yes, the hotel offers all-inclusive packages that cover meals, drinks, entertainment, and various activities.
The hotel provides various room types including standard rooms, suites, and ocean view rooms, all featuring modern amenities and luxurious decor.
Yes, the hotel has facilities and activities designed for families, including a kids’ club, family-friendly dining options, and entertainment for all ages.
The hotel features a range of dining options, including international cuisine, fine dining restaurants, casual eateries, and 24-hour room service.
Yes, the hotel provides comprehensive wedding and event planning services, including venue setup, catering, and coordination.
Guests can enjoy live music performances, themed parties, beach activities, water sports, and excursions to local attractions.
Yes, the hotel offers shuttle services to and from Cancun International Airport for an additional fee.
Yes, the hotel is part of the Hard Rock Rewards program, offering points for stays and special member benefits.
Reservations can be made directly on the hotel’s official website, via phone, or through authorized travel agents(us included).
What Do People Think About Staying At Hard Rock Hotel Cancun?
Eliseo Was one of the best performers I’ve ever seen he was amazing. Made our experience so much fun he’s very personable and very helpful.
I don't think it's worth what it costs, old hotel, rooms with a musty smell (of a person), the jacuzzi had a bad smell. The hot water from the shower never comes out really hot. Terrible management in the restaurants, you have to wait literally hours to be assigned a table since there are no reservations, it is as they arrive and they manage to serve you. Some, most of the staff are not very friendly or helpful, I understand that it is high season and they are full but they must be trained to handle frustration. Diana, Ailine, Jordi and Kevin rescue the evening's event, setting the mood. Cristina at the check-in was great, she supported me a lot to speed it up since she was trained and they closed the windows when it was my turn, she helped me to be able to check in.
Day one, yesterday, the hotel is quite old and run down, the room is not functional with children and is quite ugly. We went out to dinner and they didn't serve us, they reluctantly told us that there was no more space, we had to go out to dinner. The weather freezes, we asked for it to be repaired, they came and they didn't, we slept badly, this morning they woke us up (after sleeping badly thanks to the weather) to offer room service, later we discovered that the call is because they can't cope the restaurant, long line, not enough food for everyone, literally no service…. AgainDay two: we left the hotel all day, we arrived at 8 to listen to kareoke?? It can be heard super loud throughout the hotel!! Someone thought it's a good idea to have someone out of tune sing at the top of their lungs so the hotel can hear it!!Now if I must admit one thing about the hotel, alcohol is abundant here, and I suppose this helps many forget how bad the rest is! In other words, there is not always food, but alcohol is never lacking!! Today the waiting time at the Italian restaurant was 40 minutes. and in the one called bull 1 hour!! This should not be a family hotel…Conclusion the hotel is run down, old and dirty, and offers all inclusive that it does not have the capacity to fulfill, if your idea of vacation is to have a drink all day and do nothing else, this is the place, but be carefulTHIS IS NOT A HOTEL FOR CHILDREN!! They are going to sell you a family room and say that it is, but nothing is further from the concept of a family hotel.
Diana, Eliseo, Paulina, Omar, Ailton, Magic, Christopher Sam, Kevin and Rebe are very good
Excellent entertainment from the kids: Sam, Kevin, Pau, Diana, Eliseo, Rebeca, Ailyn and Omar from the hotel. They have very good energy, and they always manage to make you laugh and make you have a good time.
3rd floor staff is amazing! Nestor, Oscar, Jesus Principe, Emily and Ely made us feel like family. They went above and beyond for us and our lunches! Everything was excellent!!!!!!! They are excellent!!!!!!
Hello, good afternoon, the activities carried out by the Staff guys are excellent, very good music, fun and with a lot of energy. Diana, Eliseo, Sam, Kevin, Omar, Rebeca. Excellent work👏🏼
Amazing staff, Diana, eliseo, rebe sam, Kevin and Omar. We had a fun time.
Edwin from Hard Rock Cancun concierge/pool is the best. He will do anything to make your stay around the pool great. Will set you up for the day.
Isla sur seafood best service we had the entire stay at hard rock from Roy. The food was great service was top tier recommend 100 percent
Marisol,Eliseo,Sam,Omar,Ailyn,Kevin,Kevoy,rebe,Diana,Cesar, Marisol the best volleyball referí ever! All of the make your experience the best
Carlos, from body rock gave us an excellent abs workout! And he welcomes guests with great kindness.
Excellent service in the gym from Emmanuel and Carlos.I loved Carlos's Abs class.Excellent hotel, with activities for adults. The kids club is the best option for children, they have full activities and they are very well cared for. The work of Monse, Joha, Dash and Mich was spectacular, my daughter was happy with them, very professional.
Fernando and Carlos at Frida were absolutely the best! Their service, kindness and personalities make them stand out above the rest. We appreciate them so much!!!! Thank you!
Margarita and Omar Alejandro provided the best service!!! All of the wait staff were attentive but these two made it seem like we were the only group at the bar all 5 nights. I have not experienced that level of service anywhere. We had a large group and we even moved to a secluded table outside and they followed us out there, checking on us even more than we needed them to. I’ve been to one other all inclusive in Cancun and this one had WAY more activities and shows, although the food was hit or miss.
I recently had the pleasure of staying at this beautiful hotel and I must say, it exceeded all my expectations of resorts. The rooms were absolutely amazing, with breathtaking sea view balconies.One of the highlights of my experience was the pool area - the vibrant and lively atmosphere during the day created a fantastic vibe and it’s a really nice pool to dip in.The staff at the hotel were exceptional. Not only were they friendly and welcoming, but they also went above and beyond to ensure that I had a good stay. Their entertaining nature added an extra touch of enjoyment to my time there, and I never found myself bored or disengaged!The hotel played an excellent selection of tunes that complemented the overall ambiance perfectly.From the stunning rooms and sea view balconies to the friendly and entertaining staff, everything was top-notch.Big up Marisol, Eliseo, Sam, Kevin, ,Omar, Ailton, Cesar 👌🏻
Li was the BEST bartender!! He was attentive, fun and very knowledgeable of his drinks. I kept going back to him every day at the Dive Bar. Wily and Edwin were the best pool men! They always took care of us. I made sure to tip them heavily. They both deserve a raise. They always made sure we had the best pool chairs! I truly appreciated their customer service! Gold stars all around !!
Samantha with the pool activities team really made the trip special for our daughter ❤️. Samantha encouraged our daughter to participate in so many activities and as a result she had the BEST vacation. The entire pool team does a fabulous job! Samantha also was incredibly kind and gracious to our daughter when it came time to say “see you again”.Additionally , the unbelievably energetic and outgoing entertainment team really does make your trip fantastic! We loved the time with Eliseo, Paulina and Omar - so much fun! This team went out of their way to make our daughter (who joined as many activities as possible!) feel special. Best times spent poolside and dancing! Great team!!
Eliseo at Hard Rock Cancun is the epitome of exceptional hospitality and personalized service. From the moment we arrived, he made us feel like VIPs, greeting us with a warm smile and genuine enthusiasm.His attention to detail ensured that every aspect of our stay was flawless. The accommodations were luxurious and impeccably clean, with breathtaking views of the ocean. Eliseo went above and beyond to accommodate our requests, ensuring that we had everything we needed to make our stay unforgettable.His knowledge of the area and recommendations for activities and dining options were spot on, allowing us to experience the best of Cancun during our stay. Whether it was arranging transportation, making dinner reservations, or simply offering a friendly chat, Eliseo's dedication to providing exceptional service was evident in everything he did.Overall, our experience at Hard Rock Cancun was elevated to a whole new level thanks to Eliseo. His professionalism, friendliness, and genuine care for his guests truly made our stay memorable. We can't wait to return and experience his hospitality again.
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