Ava Resort Cancun
All Inclusive Included
All Inclusive Included
Address: BOULEVARD (BLVD.) KUKULKAN KM 26, Zona Hotelera, 77500 Cancún, Q.R., Mexico
Website: https://www.avaresortcancun.com/
Hotel Amenities you Can Expect!
- Main Restaurants: "Las Tres Islas", "Marina Grill", "Fiesta Mexicana", "Pacific Breeze", "Suscan Designt", "Sunset Terrace"
- Main Bars & Lounges: "Lobby Bar", "Sky Lounge with Ocean Views", "Sports Bar", "Poolside Bar", "Beach Bar with Cocktails and Snacks"
- 4 Infinity Pools, heated in winter
- 2 Swim-up Bars, heated in winter
- Adults-only Pool with Jacuzzi
- Children's Pool with Splash Area and Slides, heated in winter
- Complimentary Sun Loungers, Umbrellas, and Towels
- Expansive Sun Terrace with Ocean Views
- Kids' Club "AVA Kids" with Daily Activities
- Indoor Children's Playground
- "Aqua Adventure" Water Park with Multiple Slides, open daily
- "Tranquil Waters" Spa offering Massages, Treatments, Beauty Salon, and Hairdresser ($)
- State-of-the-Art Fitness Center
- Steam Bath and Whirlpool, complimentary
- Conference and Event Center with 5 Meeting Rooms
- Conference and Event Center with 5 Meeting Rooms
- High-speed Internet Access and Audio-Visual Equipment
- "Eclipse" Nightclub with DJ and Dance Floor
- Boutique and Souvenir Shop
- Internet Terminal Available
Ava Resort Cancun
Situated on Cancun’s stunning coastline, Ava Resort Cancun effortlessly combines modern luxury with tropical allure. Indulge in a diverse array of international cuisines, unwind in elegantly designed rooms with breathtaking ocean views, and enjoy exclusive amenities such as a rejuvenating spa and serene outdoor pools. Whether you’re in search of relaxation or adventure, this resort promises an unforgettable getaway marked by sophistication and comfort.
Experiences at the Ava Resort in Cancun
Room Amenities at the Ava Resort in Cancun
- Master Suite with one king size bed
- Mini bar with soda, bottled water & domestic beer
- Working desk with two chairs
- Bathroom with double rain showers and bathtub
- Double sinks
- Separate WC
- Single rain showers with hand shower
- Smart TV 65-inch
- Large expansive closet
- 24-hour room service
- Digital safe (laptop size)
Frequently Asked Questions
Check-in is from 3:00 PM, and check-out is until 12:00 PM.
Yes, complimentary Wi-Fi is available throughout the resort for all guests.
The resort features several dining options, including international cuisine, local Mexican dishes, and a variety of specialty restaurants.
Yes, airport transportation can be arranged through the resort for an additional fee.
Yes, the resort offers a variety of family-friendly amenities and activities, including a kids’ club, family pools, and entertainment programs.
Guests can enjoy activities such as snorkeling, beach volleyball, yoga classes, and water sports.
Yes, Ava Resort Cancun features a full-service spa offering a range of treatments, including massages, facials, and body therapies.
Yes, many of the resort’s rooms and suites offer stunning ocean views.
Yes, the resort has a fully equipped fitness center available for all guests.
Yes, the resort’s restaurants can accommodate special dietary requirements. Please inform the staff in advance to ensure your needs are met.
What Do People Think About Staying At The Ava Resort in Cancun?
My husband and I visited AVA for 10 days. We were hesitant based on other reviews regarding the noise and construction.IGNORE THOSE!! Everything about the resort was amazing. The food was top-notch, service was impeccable, and the facility is just breathtakingly beautiful. I want to mention Ernesto at Copal, Jose at the pool, and Brii and Roberto, our assistants. Each of the four of them went above and beyond to make our time there memorable. They were very kind and thoughtful and paid attention to everything we could possibly want. When we come back, I will be looking for them specifically.
It is the perfect place... you will find an impressive lack of respect on the part of the staff... especially Mr. González who is the head or supervisor of the concierge area of the AVA Hotel in Cancun. In complete apathy, inconsideration and high regard, Madrismo serves the clients, making black and meaningless comments to resolve the complaints he was presenting... be careful... he asks to speak with the guests... It reminds me of the meme... if you already know what I'm like, what's next...Here are the 5 points of complaint about the Ava Cancún Resort hotel.1.- MISLEADING ADVERTISING. The hotel is not finished yet, they sold me the image of the super hotel finished and fully operational by Legendary, with all the luxurious paraphernalia that a Resort with 1,800 rooms and different restaurants, areas, etc. means.2.- The entire interior of the hotel is full of dust, that fine dust that is released when polishing and/or patching construction parts... as I mentioned, the hotel continues under construction... this is harmful for people sensitive to allergies... and complaining is useless …unless you want to choose the most intelligent of Mr. González's answers which he quoted. “YOU PUT YOUR CHILD'S HEALTH IN DANGER”… Mr. González admits with his comment that the AVA Resort Cancún Hotel is DANGEROUS when staying there….3.- Staff with a lack of training... as is the case of Mr. González, who does not help but only frustrates the guest with his service attitude totally lacking in the famous CUSTOMER SERVICE. And above all his star comment (with great fanfare) “WHAT ARE YOU LOOKING FOR WITH THE COMPLAINT?”,, I felt like I was in a gringo Stand Up place… with that black humor… followed by the reaction of the condorito comics “PLOP !”4.- I never got a response regarding the compatibility of connecting a Play Station 5 with the hotel's televisions... I went through 3 people, without a response to the request.5.- Quality of the food products they use in the pool... be careful here... if you travel with children like in my case, be careful of the snacks they offer you... since my son was sick to his stomach because of the snack that he received in the pool. pool area. And the consultation is a separate charge from the hotel…. It's either that or take him to Cancun to the hospital.I made my complaint in writing... I highly doubt that Mr. González will pass it on to management or transcend it... be careful... they are for improvement... if customer service bothers you, you have to look for better options to dedicate yourself to.My room was 559.What was redeemable were two ladies in the lobby who were always aware of my son's health when he got sick with his stomach. And the doctor who treated him.
I felt very good at the resort, everyone treated me very well, their service was excellent, from the entrance the treatment was courteous and friendly, my butlers Rafael and Plutarco, they guided me and helped me with everything I had, they always answered and answered my needs. They made us feel welcome and at home. I thank you for your excellent treatment and always reminding me that it is my vacation and that I enjoy it to the fullest.
I was at Ava for a family trip and I have a picky eater (2tears old), BUT Juan the manager of the morning shift was AMAZING!! We asked for strawberries constantly and he went above and beyond to get them for my baby!! Ernesto from the Mexican restaurant did the same!! All the employees had amazing customer service, the kids entertainment, room service, housekeeping, pool attendants and life guards. Can’t wait to go back once they are fully open.
This hotel is not finished, it works only at 30%, no activity, no beach, no disco, no horrible music, it looks like a convent. I don't know when it fully opens, what it will be like, but now I don't recommend it, you have to walk kilometers and kilometers, carry a roller skate. The workers are speechless. 10 out of 10 excellent service, the pool guys do everything possible to make you feel good. We went for 7 days and the next day we left for another Hotel.
Service staff are very goodRooms are also very goodThe geographical location is relatively remoteThe restaurant food is very delicious.I believe that Xinkai will get better and better in the future.
The location of this hotel is very ugly, there is nothing in particular far from everything And the worst thing is that there is a manager who does not allow Ubers to enter And they are associated with taxi drivers so that we pay high prices
I know this is a new location and they are still trying to figure this out. Maybe they should have waited until more things were available to the vacationers. Since the hotel isn’t complete they should have provided more entertainment to make up for everything not being complete. The liquor at the bars were not 5 star I will give it a 3 star. Then I noticed they served different liquor on the inside then at the swim up bar. By day 2 I figured out that I needed to request grey goose, Tito, kettle one or any premium liquor. Some they had it and sometimes they didn’t. Then I figured out they sold vacation plans with Butlers service that they don’t offer online. The worker were all very nice and was working with what they were given. Bed turn down every night.There were a lot of leaks from the ceiling throughout the building. Needed to be careful not to fall. Only 2 shops open for shopping. The pool is amazing but you cannot go to the beach at this time. I think maybe later but not sure. Lots of walking to get to everything so if you have mobility issues may not be the resort for you.Don’t be scared of the drive to get to the location was a little scary because it back off in the woods!! They need to work on that entrance our driver was confused as well!I may come back in a couple hours of years because it has potential but they need to work on it!!
I booked the hotel knowing that they are just opening up, there is a lot of construction going on we expected that it's not totally ready. We also knew that there is a tropical storm right now. However, when we arrived, after driving through all of the rain and dealing with the hectic Cancun airport... the experience immediately changed when we arrived. First person we met was Gustavo, he could tell we were worried, honestly, he could sense that we were stressed out and was receptive of that. He made us feel better about the stress from when we landed and reassured us that now that we arrived, everything is going to be okay. He literally changed our mood, and made us feel that our vacation would be saved... AND IT WAS!!!! After that moment, throughout our stay, everything turned around.. despite the bad weather, he suggested we visit downtown for the rain, check out plaza las americas, the restaurants in parque de las palapas, we even went bowling at Maya bowl. He suggested us things to do that are not exactly what you plan on doing in Cancun, but we were provided thoughts for a Plan B. We made the most out of a tropical vacation with a tropical storm. Everyone else at the resort was super helpful, but honestly, the moment we arrived and met our concierge, he was receptive to how we may be feeling. When this resort is done, and when the weather is good, it will be the best... I'm confident in this because of how their staff received us and made us feel better about our vacation in inclement weather...
It's still a long way off, and I don't think there will ever be a beach.
We have been staying at the new AVA resort for the past few days now. Prior to coming here my family and I were flooded with offers, emails, and flashy amenities from this very resort. In excitement for a fun vacation for this summer, and in celebration for my son’s hard work in graduating high school and getting into a great college, we decided to book the AVA. Because of this, we invited my son’s friends who also worked hard to both graduate, and worked so hard to earn enough money for this trip to this vacation with our family. This booking happened approximately two months before the hotel opened. The supposed “grand opening” was set to be on June 1st, and our family and our children’s friends were all set to go. The day that we landed in Mexico, and came to the AVA we were welcomed with nothing but confusion, lack of customer service, and a lack of activities. Like all the other hotels part of the Hard Rock that we went to, we were expecting fun music, and hallways bustling with excited people, a beach to have fun on, and stores and restaurants flooding the halls. We got the opposite. Instead, the sound of jackhammers echoed across the hotel, the beach wasn’t even open, and wasn’t set to open any time soon, and there were only 5 out of the promised 14 restaurants available. The people who checked us in refused to do simple things, such as give a key to our 16 year old daughter to enter our room, as she was considered a “child”, but gave a key to our son and his friend who are both 17, and like my daughter, are children. After a conversation, they gave our daughter a key to her room, but suddenly our son and his friend’s key scanner stopped working. And while there is obviously nothing one can do control the rainy weather those days, the bare minimum an all-inclusive resort can do is provide some form of entertainment. Even the DJ they hired those days simply played music on his phone and left to go do something else. Disgusted by this hotel’s evident disregard for it’s customers, we decided to walk to the lobby and speak to the LCV about any possibility to transfer hotels or get a refund for their false advertising, as we have been a member of that club for the past two years now, and don’t want our money to go to waste. We decided to talk to them one day into our eight day stay at this hotel, and continued to talk to them until the fourth day at the hotel when we realized that they have been doing, and will continue to do nothing to help us. It seemed as if they were only giving us the time of day as an attempt to stall until our last day when we cannot even transfer and have to pay for their falsely advertised hotel in full. Despite that, every time we talked to them we gave them all the options we could, calling the hotel we wanted to transfer to, and asking for availability, asking for a refund, and asking the services at the AVA resort to transfer us to Hard Rock Riviera Maya through their own services. It got to the point where the children who came on the trip had to talk to them, and soon enough our vacation was not a vacation, and a pleading to leave the hotel. They couldn’t comply, or even have the decency to look into any of those options. Their response, which they considered the only option was to reach out to customer service, despite every other person we talked to telling us to reach out to the Legendary Club services at the resort. We have been nothing but disappointed, appalled, and scammed by the AVA resort, and are fed up with the people associated with it. Now, children who worked so very hard to come have to pay in full for a resort which couldn’t even put in half the effort which those kids put in to make that money. All because they failed to mention anywhere that their “Grand Opening” was truly just 1/3 of the hotel being available, and still that 1/3 is barely functioning.We wanted to transfer to a different hard rock resort but the answer was a simple no.Update: June 22 : No one contacted us. Still waiting for your response without any resolution.STOP LIEING.
I booked our vacation for next week. We were promised 14 restaurants, beach access, Big Lagoon ,night clubs ,number of bars etc.... but just came to know that none of that is available and only 15% of resort is open. My problem is it’s not marketed this way on any of their social media or website. When I booked my vacation four months ago that was never shared. I had the expectation of experiencing everything they say would be open. I think it’s fair to be transparent with those who have pending reservation’s especially with teens, since it’s not very family friendly ready. When the resorts own staff say it shouldn’t be open yet that’s a red flag.This is ridiculous, misleading people and cheating. Wondering if there are any activities like live music fun, entertainment planned like other HR resorts to Is it just going to be a boring whole week by just sitting by the pool and eating just at those 5 restaurants with no people and fun around. This is not how we thought our vacation would be when we planned this for our Sons graduation present. I tried calling to see if we can change the resort to HR Cancun and got no meaningful help. No sure what to do at this point. Is this how you treat your members? I would not recommend anyone book at this resort. Be awareUpdate: June 21: You haven’t done anything to take care of us. You are deceiving people even with your responses to our comments here. You do not even acknowledge us with our request and we are stuck with you until we leave and going through mental abuse by this horrible management presently doing nothing. Stop responding to customers with your further lies. LEGENDARY VACATION CLUB have the decency to do things right
Update as of 8/30/23 - still under construction. Updated aerial photos attached.
It’s still being built as of 9/24/2022…. I just wanted to add a picture I took from the air!
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