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Ocean View Suite

Room Features
  • A king size bed or two double beds (subject to availability)
  • Sofa bed with center table
  • Dining area for two people
  • Jacuzzi
  • Full All View bathroom with separate WC
  • Premium organic amenities
  • Dresser
  • Professional hair drier
  • Vanity mirror
  • Synthetic feather duvet
  • Synthetic feather pillows
  • 300 thread count Egyptian cotton sheets
  • Closet
  • Steam iron
  • Digital safety deposit box
  • Beach bag
  • Scale
  • Air-conditioning
  • Mini-bar and snacks
  • Coffee maker
  • Terrace with reading and rest area
  • Traditional hammocks on terrace
  • Volcanic stone tub on terrace
  • Complimentary WiFi
  • Cordless telephone
  • 55-inch HD flat screen
  • Speaker
Bathroom
  • All-View bathroom with separate WC and two hand washers
  • Rain shower
  • Handheld shower
  • Scale
  • Telephone in the bathroom
  • Professional hair dryer
  • Vanity mirror with light
Restaurants Included With Your Stay
Services
  • Airport - hotel - airport shuttle
  • Pre contact by the Guest Service Manager
  • Unlimited access to Xcaret, Xel-Há, Xplor, Xplor Fuego, Xavage, Xoximilco, Xenses and Xenotes
  • Xcaret Xailing experiences
  • Transportation every 30 minutes between hotel and the parks: Xcaret, Xplor, Xplor Fuego, Xenses
  • Concierge Services
  • Pool Concierge Services
  • Valet parking
  • Parking lot
  • Kayak and paddle board
  • Yoga and meditation classes
  • Gym and functional training circuit
  • Bicycle loan
  • Tennis and paddle courts
  • Sundown service
  • In-Room Dining 24 hours
  • Early check in ($)
  • Late check out ($)
  • Pay Per View movies (PPV) ($)
  • Muluk Spa ($)
  • Travel agency ($)
  • Car rental agency ($)
  • Extraordinary activities at our parks ($)
  • Laundry service ($)
  • Ha' Restaurant ($)
  • National and international calls ($)

The Ocean View Suite: Your Perfect Getaway in Hotel Xcaret Mexico

If you're searching for the perfect beachfront escape with stunning ocean views and luxurious amenities, the Ocean View Suite at hotel xcaret mexico discount is the ideal choice. This spacious and comfortable suite is designed to offer guests a tranquil and relaxing stay in paradise.

The Ocean View Suite is equipped with all the necessary amenities to make your stay as comfortable and convenient as possible. With 614 square feet of space, the suite features a king-size bed, a separate living area, a private balcony with a Jacuzzi, and breathtaking ocean views.

Designed with your comfort in mind, the Ocean View Suite offers luxurious amenities, including a Nespresso coffee machine, a mini-bar, and a smart TV with satellite channels. Additionally, the suite is equipped with an air conditioning system, a ceiling fan, and blackout curtains to ensure you get a peaceful and restful sleep.

One of the highlights of the Ocean View Suite is the private balcony with a Jacuzzi overlooking the Caribbean Sea. Sip a refreshing cocktail as you soak in the stunning ocean views and feel the gentle sea breeze. It's the perfect way to unwind and relax after a long day of exploring.

In addition to the spa, Hotel Xcaret Mexico offers a variety of activities and amenities to ensure a truly unforgettable stay. Take a dip in one of the many swimming pools, explore the beautiful natural surroundings, or indulge in delicious cuisine at one of the resort's many restaurants.

If you're looking to unwind and relax, the Ocean View Suite at Hotel Xcaret Mexico is the perfect choice. With breathtaking ocean views, luxurious amenities, and a serene atmosphere, this suite is sure to make your vacation one to remember.

View a Casa Type at Hotel Xcaret Mexico

Casa Viento

For the enjoyment of the youngest of the family, Casa Viento is located next to the pool specially designed for their happiness and safety. It is also close to the family club, kids club, the trajineras dock that go to Xcaret, and also to Chibalí restaurant, which will be their favorite thanks to its candy station and delicious desserts.

Casa Espiral

Thanks to its proximity to our restaurants and to the convention center, Casa Espiral is ideal to accommodate groups that attend to an event or that celebrate a wedding. Our inlets with view to our Xpiral pyramid and diamond shaped infinity pools will feel like an extension of your suite.

Casa Tierra

Perfect suites for your family’s comfort, with the best views of the Caribbean Sea and to its blue waters that change every day. As it is so close to the beach, to our inlets and to the main pool, staying at Casa Tierra is as living in paradise.

Casa Agua

For lovers of the physical and mental wellness, Casa Agua is characterized for its suites with a volcanic stone jacuzzi and views to the Mayan jungle or to our relaxing river. This Casa also has its own gym and its home for Muluk Spa, the only spa in the world that is nestled in a natural cave.

Casa Fuego

An exclusive and sophisticated adults-only experience. The most iconic rooftop in the Mayan Riviera, Casa Fuego is great for couples who are looking for exclusiveness, private spaces and butler service. This Casa has its own reception, gym and Italian-Mexican food restaurant, under the care of our chef Franco Maddalozzo.

Restaurants Available in Hotel Xcaret Mexico

Bio

BIO Restaurant, located inside Hotel Xcaret Mexico, offers a unique culinary experience with its focus on organic and sustainable ingredients. The menu features a variety of plant-based and meat dishes, all made with locally sourced ingredients. 

Las Cuevas

Las Cuevas is an enchanting restaurant located inside Hotel Xcaret Mexico. The restaurant is designed to resemble a mystical cave, providing guests with a unique and intimate dining experience.

Las Playas

Las Playas Restaurant is a seaside paradise located within Hotel Xcaret Mexico. With a stunning view of the Caribbean Sea, this restaurant offers guests a relaxed atmosphere where they can savor delicious seafood dishes prepared with the freshest ingredients.

Fuego

Fuego is an exciting and vibrant restaurant located inside of Hotel Xcaret Mexico. As the name suggests, Fuego means “fire” in Spanish, and the restaurant features a menu that is centered around grilling and cooking over open flames.

Xin-Gao

Xin-Gao is a sophisticated Asian fusion restaurant located inside Hotel Xcaret Mexico. It boasts a modern and elegant atmosphere with impressive views of the Caribbean Sea.

Teatro del Rio

Teatro del Rio is a stunning theater located within the beautiful Hotel Xcaret Mexico. The theater is known for hosting spectacular shows and performances that showcase the rich cultural heritage of Mexico.

Chibali

Restaurant Chibali is located inside Hotel Xcaret Mexico and offers a unique culinary experience that showcases traditional Mexican dishes. With an open kitchen and a beautiful outdoor terrace overlooking the Caribbean Sea, Chibali is the perfect spot to enjoy a delicious meal in a stunning setting.

Mercado de la Merced

Mercado de la Merced is a vibrant food market located inside Hotel Xcaret Mexico, offering guests a unique culinary experience. Here, you can explore different food stations, each featuring a variety of delicious Mexican dishes made with fresh, local ingredients.

Cantina los Faroles

Cantina los Faroles is a charming restaurant located inside the luxurious Hotel Xcaret Mexico. Serving up traditional Mexican cuisine with a modern twist, this restaurant is a must-visit for foodies looking to experience the flavors and culture of Mexico.

La Trajinera

La Trajinera restaurant, located inside the luxurious Hotel Xcaret Mexico, offers guests a culinary experience unlike any other. With its authentic Mexican décor and impressive menu of traditional dishes, La Trajinera immerses diners in the vibrant culture of Mexico while indulging their taste buds.

HA

HA restaurant at Hotel Xcaret Mexico is a culinary gem that offers an immersive gastronomic experience. With its stunning views of the Caribbean Sea and lush jungle, guests can indulge in a menu inspired by the Mayan culture, combining traditional flavors with contemporary techniques.

Bars at Hotel Xcaret Mexico

Bio Bar

Unwind and sip on meticulously crafted drinks, and immerse yourself in a blissful ambiance that rejuvenates the senses.

Fuego Rooftop Bar

The Fuego Rooftop Bar is where unforgettable memories are made, creating the perfect setting for enjoyment, relaxation, and endless fun.

Trajinera Bar

Allow the gentle sway of the trajinera and the soothing sounds of nature to transport you to a state of pure relaxation and bliss as you savor unforgettable drinks in this enchanting oasis.

Pool Bar

Let the tropical surroundings transport you to a state of pure relaxation and bliss as you unwind in this idyllic setting, where every sip is a taste of paradise.

Lobby Bar

Nestled in the heart of the hotel’s vibrant lobby, this refined establishment offers a serene ambiance where you can unwind and let the skilled mixologists impress you with their expertly crafted drinks.

Hotel Xcaret Mexico Reviews

Hotel Xcaret México
4.7
Based on 18579 reviews
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Tony James
09:39 20 May 25
We stayed at Hotel Xcaret from January 12–22, 2025, expecting the same exceptional experience we had on our last visit. Instead, we left deeply disappointed, disillusioned, and completely ignored by management. For a resort that positions itself in the luxury bracket, this stay was nothing short of unacceptable.

Construction Disrupted Our Holiday

For 8 out of our 10 days, the Octopus Pool—one of the key attractions—was rendered useless due to ongoing construction. Loud, persistent noise from building works shattered the peace we were hoping for. No prior warning was given, no apology offered, and no alternative arrangements made. At this price point, guests should not be subject to such disruption, and certainly not without being informed or compensated.

Unacceptable Room Conditions

Our room had multiple maintenance issues:

A minibar cupboard door that literally fell off, A broken and leaking handheld showerhead, Other persistent faults that added daily frustration.This isn’t just disappointing—it’s substandard for a hotel of this caliber.

Disturbing Camera/Bracelet Malfunctions

The bracelet-linked camera system, once a highlight of our stay, was erratic and at times intrusive:

Sometimes it failed to register photos at all, Other times it captured images we didn’t expect, Alarmingly, we were shown private photos of other guests.

This is not only a privacy violation but also a clear sign of poor technical oversight. Again, not what you expect from a luxury resort.

Total Silence from Hotel Management

I sent a formal complaint immediately after our stay and followed up several times via email. No response. No acknowledgment. No investigation. For a hotel that charges premium rates, this is appalling. At the very least, we expected a respectful reply and a meaningful resolution—whether a partial refund, credit for a future stay, or a genuine apology. Instead, we were met with indifference.

Final Thoughts

At this price point, none of these issues should have happened. But when they did, Hotel Xcaret had a duty to investigate and respond with care. They failed on both counts.

What was once a magical destination has now become a cautionary tale. We will not return—and if you value service, peace, and accountability, you may want to reconsider before booking.
Alexandros Korasanis
19:50 12 May 25
Our stay at Hotel Xcaret México was nothing short of incredible! From the moment we arrived, the service was top-notch—every staff member we encountered was friendly, attentive, and genuinely seemed to care about making our stay unforgettable.

The food was a true highlight—every restaurant offered something different and delicious, with high-quality ingredients and beautiful presentation. Whether it was breakfast by the water or a fine dining experience in the evening, every meal exceeded our expectations.

The All-Fun Inclusive package is absolutely worth it. Access to all the Xcaret parks added so much value to our trip—each one offered unique and exciting adventures, from exploring caves and rivers to seeing wildlife and enjoying cultural shows. It’s an unbeatable experience that makes this hotel stand out.

The only downside was the timeshare meeting we were asked to attend. It was quite long and felt a bit too pushy, which slightly took away from the otherwise relaxed and enjoyable atmosphere.

Still, that one issue wasn’t enough to take away from the amazing time we had. We’ll definitely be back—and we’ll skip the meeting next time!
Faisal Bari
01:50 12 May 25
Pros: Beautiful property. Pools and facilities are well kept and everything is clean and in good condition.

Access to parks and free shuttle transport to everywhere you need to go. This is a great part of the all inclusive package and the logistics around it are timely and reliable.

Cons: All of the cons are within the context of this being a $1000+ per night resort. Room service consistently takes 1-2 hours to show up and sometimes they don’t show up altogether. Had to call back after waiting an hour multiple times to remind them / check in on status. Particularly frustrating as we would call to have milk delivered for our toddler.

You can’t speak to concierge without being sold a timeshare which is pretty ridiculous for any resort but particularly one this costly.

Many restaurants on the property are not included and require additional payment. Somewhat deceiving to market something as an all inclusive resort with X number of restaurants (but you only have access to some).

If you’re really into the Xcaret parks and plan on spending multiple days visiting them, this resort is still worth considering. For those who are not, there’s way better options out there.
Abby M
01:31 30 Apr 25
We were there last year and without a doubt it was amazing! an incredible hotel and staff. Everything was amazing. On our checkout 2 employees approached us,they offer a discount for us to be back.(never mention it was a timeshare or that we have to join a 90 minute presentation) they told us it was gonna be the same that we got that time so without a doubt, we accept it and pay for it in full. We come back last week and to our surprise they had a one bedroom with one bed for three adults and two kids obviously that’s not what we pay for so after looking for about an hour, they found a room with two beds, but we had to pay an extra $1100. Obviously we did not accept it because we made the reservation nine months in advance and we paid for the extra adult. We had to wait more time and he spoke with the supervisor and miraculously he found a room with two beds as we had requested since booking nine months ago. But keep in mind check is at four. We got there at six. We finally got our room at 8 PM. We attend the presentation the next day in which the employees from the timeshare are very very, very, very persistent after we told him since the beginning that we’re not interested they kept trying and pushing it and pushing. Finally, they got that we were not interested at all so they let us go.
Sadly, the service was not the same. Even to pick up the call from room service they were taking a very long time even several calls had to be made so they would answer. This makes me think that they have a group chat in which they communicate among the employees about who gets the timeshare and who doesn’t because after you do not get the time share, they do not care to provide anymore. A Good customer service. So it’s a shame that’s such a beautiful place, hotel and location won’t make you go back because they’re only interested in first time visitors or clients or expected timeshare buyers, because only then you will get the exceptional service.
Rafael Hernandez
16:32 18 Apr 25
A Decade in the Making — and 100% Worth It

Hotel Xcaret Mexico had been on our travel list for over 10 years, and we finally made it — thanks to a generous discount from a friend who’s a member. Full disclosure: I travel often and typically avoid all-inclusive resorts and buffet-style dining like they’re airport food. But this place? It’s a complete game-changer.

Every restaurant on the property was a standout — offering traditional, regional cuisine that was not only beautifully presented but genuinely exquisite. The seafood restaurant in particular was a highlight: fresh ingredients, elevated flavors, and top-shelf Tequila and Mezcal that made us feel like royalty without the robe.

Service was flawless — a true 10/10. I could ask questions and make requests just using WhatsApp, and within minutes, someone was on it. Efficient, friendly, and thoughtful in a way that never felt forced.

We were so impressed, we became members before we even checked out. Already booked our return trip for May 2025. That should tell you everything.
Eliahu Salpeter
02:46 14 Apr 25
Worst Value for Money – Very Disappointed

I stayed at Hotel Xcaret and left feeling completely let down. For a price of around $1400 per night, you'd expect exceptional service and quality — unfortunately, this hotel delivers neither.

The rooms are poorly maintained and far from what you’d expect at this price point. They advertise 24/7 room service as part of the all-inclusive package, but good luck actually getting anything delivered. Most of my requests were ignored or simply never arrived.

If you’re hoping for a peaceful, relaxing stay — forget it. The hotel hosts loud, disruptive shows late into the evening, making it nearly impossible to sleep, even if you're in your room trying to rest.

Honestly, for $300 a night, this place might be considered decent, but for what they’re charging, it’s an absolute joke. I feel cheated and genuinely want my money back.
Connie Vacalares
08:06 11 Apr 25
I have to say that this was one of the beautiful resort to be especially during the Day of the Dead festival. It was one for the books and a well themed resort I've been so far.
The hotel was not cheap I should say, we decided to stay for 8 days to experience all their fun inclusive activities staying in their hotel.
The restaurants and the food. I can give it a 3. 5 star ratings for the reason that I'm not a local. The food heavily leaned more on Mexican food. I do understand that they run with a theme. The option for a variety (for International offerings) was so scarce and 8 day stay was just turned out boring and tiring for us. But I have to give credit for the quality of the food they served.
Service and amenities were definitely 4 stars. The resort was beautiful but what makes it special were the fabulous staffs you meet especially in the restaurant. Our housekeeper was by rotation I guess, and notes we left for request was amiss most of the time so we ended up calling for requests.
I also have to give you a heads up about alcoholic drinks in room. You won't get it except for local beers in the fridge that they stocked up everyday. For Cocktails or hard drinks you need to go to the bars. It was one of the downside if you've experience a different kind of set up with other resorts, which was the case for us.
Entertainment was close to nothing. After 6 pm, the entertainment you can get were from the restaurants who played live music while dining. There's a restaurant that becomes a club after 11 but not much fun.
Pretty much the stay was worth it because the whole place was breathtaking with the Fun Inclusive activities they offer. If you are not a local, once is enough considering the price for staying was beyond our usual budget for even an all inclusive unless you'll fall for the time share which they will aggressively offer the moment you checked in. You just have to be firm and resolute. Other than that, it was still a fun and unique vacation experience we had.
Mark Johnson
16:18 08 Apr 25
The hotel itself is amazing. Food is incredible as well as the rooms. Be warned though, if you have more than 1 room booked you will not be close to each other. We had 5 rooms and they placed us in different buildings and being this is a large hotel, it was very inconvenient. We complained to the front desk and were told there was nothing they could do as it was all based on availability. I was given this same answer when I complained to guest services after we returned home. Really guys?? You can’t figure out what every other resort has managed to do? Of course it’s based on availability but with a little bit of planning and foresight you can make this happen. Surprisingly poor excuse by an otherwise really great hotel. Figure it out guys!
Justin Paquette
15:24 31 Mar 25
Hotel Xcaret Mexico is an outstanding resort and a wonderful option for those with families. The facility is clean, safe, stunningly beautiful and the staff is wonderful.

The food options are plentiful and the food was great! (some sit-down options require reservations btw) and the buffet options are great for quick meals. The pools are outstanding and the river is fun to explore as a family. For adults, the pool-side bars are excellent.

It's hard to overstate how great it is to have the 3 park options 10 minutes away by free shuttle. Absolutely wonderful. And Xel-Ha is an hour away and worth the shuttle ride.

Two minor "watch outs" for those with young children (under 12 for example):

1. The rooms can be a bit noisy. The doors are heavy but aren't "quiet close" - they slam easily and loudly, and the hallways echo. So for children that go to bed early, there is a lot of noise from the hours of 9-11 as people wander, return from dinner, etc. And vice versa - hallway noise, door slamming, etc. starts again early.
2. There aren't really evening activities for kids who aren't teenagers and who can go to the "Kids Club" or whatever.
Katie K
03:16 12 Mar 25
Absolutely Horrendous Experience - A Complete Disaster of a Resort!
I am currently staying at Xcaret Hotel until Thursday, and I can confidently say this is the WORST vacation experience I have ever had. From the moment we arrived, everything has been a nightmare.

We paid for upgraded rooms and were assured they would be side by side.
Instead, upon arrival, we were told the rooms weren't ready, and we were forced to take rooms on different floors, completely separating our family— unacceptable, especially when traveling with kids.
To make matters worse, our kids' room had an overwhelming, unbearable chemical gas stench coming from the washroom toilet. The smell was so intense it was dangerous to breathe in, making the room unlivable. After complaining, the hotel admitted they had been doing repairs while we were out on an excursion. The solution?

Moving us to a smaller, less desirable garden-view room at the farthest possible location-a complete downgrade instead of a fix!

The hotel is a complete mess, disorganized, unprofessional, and lacking any proper customer service. The front desk staff? Completely useless, rude, and unhelpful. They don't care about guests, and they certainly don't care about fixing their mistakes.

I am beyond furious, frustrated, and disgusted by the treatment we have received. This place is NOT worth the money, and I would never recommend it to anyone. We expected a luxury experience, and instead, we've been given a chaotic disaster of a stay.

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    Xplor
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    Xcaret
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    Xplor Fuego
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    Xelha
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    Xochimilco
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    Xavage
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    Xenses
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    Xenotes
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