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Ocean View Suite

Room Features
  • A king size bed or two double beds (subject to availability)
  • Sofa bed with center table
  • Dining area for two people
  • Jacuzzi
  • Full All View bathroom with separate WC
  • Premium organic amenities
  • Dresser
  • Professional hair drier
  • Vanity mirror
  • Synthetic feather duvet
  • Synthetic feather pillows
  • 300 thread count Egyptian cotton sheets
  • Closet
  • Steam iron
  • Digital safety deposit box
  • Beach bag
  • Scale
  • Air-conditioning
  • Mini-bar and snacks
  • Coffee maker
  • Terrace with reading and rest area
  • Traditional hammocks on terrace
  • Volcanic stone tub on terrace
  • Complimentary WiFi
  • Cordless telephone
  • 55-inch HD flat screen
  • Speaker
Bathroom
  • All-View bathroom with separate WC and two hand washers
  • Rain shower
  • Handheld shower
  • Scale
  • Telephone in the bathroom
  • Professional hair dryer
  • Vanity mirror with light
Restaurants Included With Your Stay
Services
  • Airport - hotel - airport shuttle
  • Pre contact by the Guest Service Manager
  • Unlimited access to Xcaret, Xel-Há, Xplor, Xplor Fuego, Xavage, Xoximilco, Xenses and Xenotes
  • Xcaret Xailing experiences
  • Transportation every 30 minutes between hotel and the parks: Xcaret, Xplor, Xplor Fuego, Xenses
  • Concierge Services
  • Pool Concierge Services
  • Valet parking
  • Parking lot
  • Kayak and paddle board
  • Yoga and meditation classes
  • Gym and functional training circuit
  • Bicycle loan
  • Tennis and paddle courts
  • Sundown service
  • In-Room Dining 24 hours
  • Early check in ($)
  • Late check out ($)
  • Pay Per View movies (PPV) ($)
  • Muluk Spa ($)
  • Travel agency ($)
  • Car rental agency ($)
  • Extraordinary activities at our parks ($)
  • Laundry service ($)
  • Ha' Restaurant ($)
  • National and international calls ($)

The Ocean View Suite: Your Perfect Getaway in Hotel Xcaret Mexico

If you're searching for the perfect beachfront escape with stunning ocean views and luxurious amenities, the Ocean View Suite at hotel xcaret mexico discount is the ideal choice. This spacious and comfortable suite is designed to offer guests a tranquil and relaxing stay in paradise.

The Ocean View Suite is equipped with all the necessary amenities to make your stay as comfortable and convenient as possible. With 614 square feet of space, the suite features a king-size bed, a separate living area, a private balcony with a Jacuzzi, and breathtaking ocean views.

Designed with your comfort in mind, the Ocean View Suite offers luxurious amenities, including a Nespresso coffee machine, a mini-bar, and a smart TV with satellite channels. Additionally, the suite is equipped with an air conditioning system, a ceiling fan, and blackout curtains to ensure you get a peaceful and restful sleep.

One of the highlights of the Ocean View Suite is the private balcony with a Jacuzzi overlooking the Caribbean Sea. Sip a refreshing cocktail as you soak in the stunning ocean views and feel the gentle sea breeze. It's the perfect way to unwind and relax after a long day of exploring.

In addition to the spa, Hotel Xcaret Mexico offers a variety of activities and amenities to ensure a truly unforgettable stay. Take a dip in one of the many swimming pools, explore the beautiful natural surroundings, or indulge in delicious cuisine at one of the resort's many restaurants.

If you're looking to unwind and relax, the Ocean View Suite at Hotel Xcaret Mexico is the perfect choice. With breathtaking ocean views, luxurious amenities, and a serene atmosphere, this suite is sure to make your vacation one to remember.

View a Casa Type at Hotel Xcaret Mexico

Casa Viento

For the enjoyment of the youngest of the family, Casa Viento is located next to the pool specially designed for their happiness and safety. It is also close to the family club, kids club, the trajineras dock that go to Xcaret, and also to Chibalí restaurant, which will be their favorite thanks to its candy station and delicious desserts.

Casa Espiral

Thanks to its proximity to our restaurants and to the convention center, Casa Espiral is ideal to accommodate groups that attend to an event or that celebrate a wedding. Our inlets with view to our Xpiral pyramid and diamond shaped infinity pools will feel like an extension of your suite.

Casa Tierra

Perfect suites for your family’s comfort, with the best views of the Caribbean Sea and to its blue waters that change every day. As it is so close to the beach, to our inlets and to the main pool, staying at Casa Tierra is as living in paradise.

Casa Agua

For lovers of the physical and mental wellness, Casa Agua is characterized for its suites with a volcanic stone jacuzzi and views to the Mayan jungle or to our relaxing river. This Casa also has its own gym and its home for Muluk Spa, the only spa in the world that is nestled in a natural cave.

Casa Fuego

An exclusive and sophisticated adults-only experience. The most iconic rooftop in the Mayan Riviera, Casa Fuego is great for couples who are looking for exclusiveness, private spaces and butler service. This Casa has its own reception, gym and Italian-Mexican food restaurant, under the care of our chef Franco Maddalozzo.

Restaurants Available in Hotel Xcaret Mexico

Bio

BIO Restaurant, located inside Hotel Xcaret Mexico, offers a unique culinary experience with its focus on organic and sustainable ingredients. The menu features a variety of plant-based and meat dishes, all made with locally sourced ingredients. 

Las Cuevas

Las Cuevas is an enchanting restaurant located inside Hotel Xcaret Mexico. The restaurant is designed to resemble a mystical cave, providing guests with a unique and intimate dining experience.

Las Playas

Las Playas Restaurant is a seaside paradise located within Hotel Xcaret Mexico. With a stunning view of the Caribbean Sea, this restaurant offers guests a relaxed atmosphere where they can savor delicious seafood dishes prepared with the freshest ingredients.

Fuego

Fuego is an exciting and vibrant restaurant located inside of Hotel Xcaret Mexico. As the name suggests, Fuego means “fire” in Spanish, and the restaurant features a menu that is centered around grilling and cooking over open flames.

Xin-Gao

Xin-Gao is a sophisticated Asian fusion restaurant located inside Hotel Xcaret Mexico. It boasts a modern and elegant atmosphere with impressive views of the Caribbean Sea.

Teatro del Rio

Teatro del Rio is a stunning theater located within the beautiful Hotel Xcaret Mexico. The theater is known for hosting spectacular shows and performances that showcase the rich cultural heritage of Mexico.

Chibali

Restaurant Chibali is located inside Hotel Xcaret Mexico and offers a unique culinary experience that showcases traditional Mexican dishes. With an open kitchen and a beautiful outdoor terrace overlooking the Caribbean Sea, Chibali is the perfect spot to enjoy a delicious meal in a stunning setting.

Mercado de la Merced

Mercado de la Merced is a vibrant food market located inside Hotel Xcaret Mexico, offering guests a unique culinary experience. Here, you can explore different food stations, each featuring a variety of delicious Mexican dishes made with fresh, local ingredients.

Cantina los Faroles

Cantina los Faroles is a charming restaurant located inside the luxurious Hotel Xcaret Mexico. Serving up traditional Mexican cuisine with a modern twist, this restaurant is a must-visit for foodies looking to experience the flavors and culture of Mexico.

La Trajinera

La Trajinera restaurant, located inside the luxurious Hotel Xcaret Mexico, offers guests a culinary experience unlike any other. With its authentic Mexican décor and impressive menu of traditional dishes, La Trajinera immerses diners in the vibrant culture of Mexico while indulging their taste buds.

HA

HA restaurant at Hotel Xcaret Mexico is a culinary gem that offers an immersive gastronomic experience. With its stunning views of the Caribbean Sea and lush jungle, guests can indulge in a menu inspired by the Mayan culture, combining traditional flavors with contemporary techniques.

Bars at Hotel Xcaret Mexico

Bio Bar

Unwind and sip on meticulously crafted drinks, and immerse yourself in a blissful ambiance that rejuvenates the senses.

Fuego Rooftop Bar

The Fuego Rooftop Bar is where unforgettable memories are made, creating the perfect setting for enjoyment, relaxation, and endless fun.

Trajinera Bar

Allow the gentle sway of the trajinera and the soothing sounds of nature to transport you to a state of pure relaxation and bliss as you savor unforgettable drinks in this enchanting oasis.

Pool Bar

Let the tropical surroundings transport you to a state of pure relaxation and bliss as you unwind in this idyllic setting, where every sip is a taste of paradise.

Lobby Bar

Nestled in the heart of the hotel’s vibrant lobby, this refined establishment offers a serene ambiance where you can unwind and let the skilled mixologists impress you with their expertly crafted drinks.

Hotel Xcaret Mexico Reviews

Hotel Xcaret México
4.7
Based on 18709 reviews
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Audrey Kavanagh
16:01 14 Jul 25
Pros: The resort is stunning. We actually enjoyed the resort just as much as the parks. The food is solid. Ha restaurant was amazing.

Cons: check in was awful, takes way too long.

the new construction area is just a noise polluted eye sore. If you get a room in that area, be prepared to be woken up at 8am to banging.

The room service never came, no one ever answers the phone.

Plan to wait an hour + for a sit down restaurant at dinner time after 7pm.

Overall, for what you pay, the value just isn't there. They basically doubled the number of rooms with the expansion but were not prepared to accommodate the influx. We still enjoyed the vacation but will not be returning.
Gabriel Heredia
15:17 07 Jul 25
To preface, my rating is not due to the staff, who were incredibly kind and helpful throughout our entire trip. The management is to blame for not planning correctly. My experience here began with a 2 hour long wait at the check-in desk. After check-in, we were brought to our room. At our room, we we were told we were unable to use the pool right outside of our room, which we paid extra to have, due to construction scaffolding being around the area. The owners or management of the hotel opened the part of the hotel we were staying in far too early. Also in the room, our mini at was only ever stocked once. Water was provided that time, which was necessary for the humidity in the area. After, we would have to consistently ask for the minibar to be refilled, which was never done ever again during our stay. Also, there were water slides which we weren't able to use until our last day of our stay. While I overall enjoyed my experience, the issues don't make me want to return to this hotel on my next visit even with the area hopefully being repaired in that time.
John Facey
14:20 07 Jul 25
If you are an American family do not come here. Racism, theft, and hate from staff. Where do I begin??? At arrival my daughter’s backpack was loaded onto the luggage cart. It never arrived, I went to concierge daily for any kind of help only to deal with cover up from the theft and playing dumb.
Allen who is pictured in this review was the nastiest of the staff. He mocked an English family whom was in line before me about an issue their daughter was having than when I asked him about getting some help his response was “what do you want me to do about it “ you could feel his hatred toward my race in his tone and delivery.
The food was absolutely terrible, i have never had such disgusting Mexican food in my life. Even my kids would leave their first plate full. It was damn near impossible to find any water on the premises and room service would not answer the phone 90 percent of the time. When they would answer they would take the order and never arrive.
Evelyn the night supervisor whom we found helpful on day 4 or 5 helped us with water and towels, she was helpful but Jose the day supervisor never even acted interested in helping recover my daughters backpack and belongings that they stole from us.

If you are an American keep your family and your bank account safe by avoiding this atrocity of a “resort”. I had to wait to leave this review til safely at the airport to ensure we weren’t targeted even more than we had already been.
Zaid Abood
04:40 05 Jul 25
Hotel Mexico is the best resort that we have ever seen.l or stayed in for our business trip. The Bars and restaurants are amazing. The only problem we ran into was the leak in our bathroom which no one came to fix. We called them several times and no one bothered to show up. Secondly, no one picks up the phone for room service whatsoever. This is crazy. We called over 6 times to ask for water and they keep saying that they are on their way and never send anyone. We paid $8000 for this trip and they can’t fix a simple customer service issue? Note to others: once you check into this hotel, you’re on your own. Front desk phone rarely gets picked up.
julie mcnair
14:13 28 Jun 25
This was the most amazingly beautiful resort we have ever been to! Cannot be compared to any other all inclusive. No detail is missed in design and decor and landscaping. Every pool is special and different. The lagoon flows through the resort, lots of beach areas, caves and unique swimming. Visually stunning. Great service and lots of top notch dining options. I would recommend to anyone and can't wait to return.
Tony James
09:39 20 May 25
We stayed at Hotel Xcaret from January 12–22, 2025, expecting the same exceptional experience we had on our last visit. Instead, we left deeply disappointed, disillusioned, and completely ignored by management. For a resort that positions itself in the luxury bracket, this stay was nothing short of unacceptable.

Construction Disrupted Our Holiday

For 8 out of our 10 days, the Octopus Pool—one of the key attractions—was rendered useless due to ongoing construction. Loud, persistent noise from building works shattered the peace we were hoping for. No prior warning was given, no apology offered, and no alternative arrangements made. At this price point, guests should not be subject to such disruption, and certainly not without being informed or compensated.

Unacceptable Room Conditions

Our room had multiple maintenance issues:

A minibar cupboard door that literally fell off, A broken and leaking handheld showerhead, Other persistent faults that added daily frustration.This isn’t just disappointing—it’s substandard for a hotel of this caliber.

Disturbing Camera/Bracelet Malfunctions

The bracelet-linked camera system, once a highlight of our stay, was erratic and at times intrusive:

Sometimes it failed to register photos at all, Other times it captured images we didn’t expect, Alarmingly, we were shown private photos of other guests.

This is not only a privacy violation but also a clear sign of poor technical oversight. Again, not what you expect from a luxury resort.

Total Silence from Hotel Management

I sent a formal complaint immediately after our stay and followed up several times via email. No response. No acknowledgment. No investigation. For a hotel that charges premium rates, this is appalling. At the very least, we expected a respectful reply and a meaningful resolution—whether a partial refund, credit for a future stay, or a genuine apology. Instead, we were met with indifference.

Final Thoughts

At this price point, none of these issues should have happened. But when they did, Hotel Xcaret had a duty to investigate and respond with care. They failed on both counts.

What was once a magical destination has now become a cautionary tale. We will not return—and if you value service, peace, and accountability, you may want to reconsider before booking.
Alexandros Korasanis
19:50 12 May 25
Our stay at Hotel Xcaret México was nothing short of incredible! From the moment we arrived, the service was top-notch—every staff member we encountered was friendly, attentive, and genuinely seemed to care about making our stay unforgettable.

The food was a true highlight—every restaurant offered something different and delicious, with high-quality ingredients and beautiful presentation. Whether it was breakfast by the water or a fine dining experience in the evening, every meal exceeded our expectations.

The All-Fun Inclusive package is absolutely worth it. Access to all the Xcaret parks added so much value to our trip—each one offered unique and exciting adventures, from exploring caves and rivers to seeing wildlife and enjoying cultural shows. It’s an unbeatable experience that makes this hotel stand out.

The only downside was the timeshare meeting we were asked to attend. It was quite long and felt a bit too pushy, which slightly took away from the otherwise relaxed and enjoyable atmosphere.

Still, that one issue wasn’t enough to take away from the amazing time we had. We’ll definitely be back—and we’ll skip the meeting next time!
Faisal Bari
01:50 12 May 25
Pros: Beautiful property. Pools and facilities are well kept and everything is clean and in good condition.

Access to parks and free shuttle transport to everywhere you need to go. This is a great part of the all inclusive package and the logistics around it are timely and reliable.

Cons: All of the cons are within the context of this being a $1000+ per night resort. Room service consistently takes 1-2 hours to show up and sometimes they don’t show up altogether. Had to call back after waiting an hour multiple times to remind them / check in on status. Particularly frustrating as we would call to have milk delivered for our toddler.

You can’t speak to concierge without being sold a timeshare which is pretty ridiculous for any resort but particularly one this costly.

Many restaurants on the property are not included and require additional payment. Somewhat deceiving to market something as an all inclusive resort with X number of restaurants (but you only have access to some).

If you’re really into the Xcaret parks and plan on spending multiple days visiting them, this resort is still worth considering. For those who are not, there’s way better options out there.
Abby M
01:31 30 Apr 25
We were there last year and without a doubt it was amazing! an incredible hotel and staff. Everything was amazing. On our checkout 2 employees approached us,they offer a discount for us to be back.(never mention it was a timeshare or that we have to join a 90 minute presentation) they told us it was gonna be the same that we got that time so without a doubt, we accept it and pay for it in full. We come back last week and to our surprise they had a one bedroom with one bed for three adults and two kids obviously that’s not what we pay for so after looking for about an hour, they found a room with two beds, but we had to pay an extra $1100. Obviously we did not accept it because we made the reservation nine months in advance and we paid for the extra adult. We had to wait more time and he spoke with the supervisor and miraculously he found a room with two beds as we had requested since booking nine months ago. But keep in mind check is at four. We got there at six. We finally got our room at 8 PM. We attend the presentation the next day in which the employees from the timeshare are very very, very, very persistent after we told him since the beginning that we’re not interested they kept trying and pushing it and pushing. Finally, they got that we were not interested at all so they let us go.
Sadly, the service was not the same. Even to pick up the call from room service they were taking a very long time even several calls had to be made so they would answer. This makes me think that they have a group chat in which they communicate among the employees about who gets the timeshare and who doesn’t because after you do not get the time share, they do not care to provide anymore. A Good customer service. So it’s a shame that’s such a beautiful place, hotel and location won’t make you go back because they’re only interested in first time visitors or clients or expected timeshare buyers, because only then you will get the exceptional service.
Rafael Hernandez
16:32 18 Apr 25
A Decade in the Making — and 100% Worth It

Hotel Xcaret Mexico had been on our travel list for over 10 years, and we finally made it — thanks to a generous discount from a friend who’s a member. Full disclosure: I travel often and typically avoid all-inclusive resorts and buffet-style dining like they’re airport food. But this place? It’s a complete game-changer.

Every restaurant on the property was a standout — offering traditional, regional cuisine that was not only beautifully presented but genuinely exquisite. The seafood restaurant in particular was a highlight: fresh ingredients, elevated flavors, and top-shelf Tequila and Mezcal that made us feel like royalty without the robe.

Service was flawless — a true 10/10. I could ask questions and make requests just using WhatsApp, and within minutes, someone was on it. Efficient, friendly, and thoughtful in a way that never felt forced.

We were so impressed, we became members before we even checked out. Already booked our return trip for May 2025. That should tell you everything.

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