Casa de La Paz at Hotel Xcaret Arte
Discover the Tranquility of Casa de la Paz at Hotel Xcaret Arte
Located within the stunning hotel xcaret arte, Casa de la Paz offers a tranquil haven for guests seeking peace and relaxation. Designed to reflect the traditional architecture and customs of the Yucatan region, this stunning property blends seamlessly with its natural surroundings, creating a serene atmosphere that is both luxurious and inviting.
Upon arrival, guests are greeted by the beautiful entryway, featuring a lush garden and serene water features. As you enter the main living area, you'll immediately feel a sense of calm and tranquility. The open-concept living and dining space is the perfect spot to relax and enjoy a meal or a glass of wine, surrounded by natural materials and warm, earthy tones.
The four spacious bedrooms at Casa de la Paz are designed with comfort and relaxation in mind. Each room is outfitted with high-quality linens, plush bedding, and luxurious amenities, ensuring that guests enjoy a peaceful night's sleep. The large en-suite bathrooms feature beautiful natural stone accents, as well as large soaking tubs and separate showers.
One of the standout features of Casa de la Paz is the beautiful outdoor living area. Surrounded by lush greenery and beautiful natural landscaping, the outdoor space is the perfect spot to relax and unwind. Lounge in the sun by the beautiful infinity pool, take a dip in the hot tub, or simply soak up the tranquility of your surroundings.
Whether you're looking for a romantic getaway, a family vacation, or a peaceful retreat with friends, Casa de la Paz at Hotel Xcaret Arte offers the perfect combination of luxury and relaxation. From the beautiful architecture to the stunning natural surroundings, every detail has been thoughtfully considered to create an unforgettable experience for guests.
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Hotel Xcaret Arte Reviews
Beautiful place with terrible service.
The hotel is beautiful, and allows for a lot of little hidden spots that almost feel intimate despite the size of the hotel.
Rooms are well kept and comfortable.
But so badly noise proofed that you can hear anyone whispering in the corridor. Get ready to be awakened several times a night when people come back from clubs.
Now the main issue is the service. Everything is slow and dumb. The app does not work, everything has to be done with concierges which do not seem to care much.
The activity listing and restaurant booking are incomprehensible.
The staff can be charming but there is a lot of incompetence and carelessness (promising to do something and letting you hang- this happened 3 times already in 2 days)
Everything seems far too complicated than it should be for a hotel of this price level.
And, never any apologies…
It’s not good to end up angry when you are on holiday so for this reason I will chose another place next time
The hotel is beautiful, and allows for a lot of little hidden spots that almost feel intimate despite the size of the hotel.
Rooms are well kept and comfortable.
But so badly noise proofed that you can hear anyone whispering in the corridor. Get ready to be awakened several times a night when people come back from clubs.
Now the main issue is the service. Everything is slow and dumb. The app does not work, everything has to be done with concierges which do not seem to care much.
The activity listing and restaurant booking are incomprehensible.
The staff can be charming but there is a lot of incompetence and carelessness (promising to do something and letting you hang- this happened 3 times already in 2 days)
Everything seems far too complicated than it should be for a hotel of this price level.
And, never any apologies…
It’s not good to end up angry when you are on holiday so for this reason I will chose another place next time
Had an awful experience at Xcaret Arte. Went to Xcaret in March of this year (2025) for a 5 nights stay. During this stay, 3 of the 5 nights we did not have working air conditioning in the room. I repeatedly called the front desk and maintenance regarding the issue. They moved me and my family into a new after the second night. This room also did not have working air conditioning. On the third day, they moved us to a room with working air conditioning but this room had an issue with the back door sensor which prevented the room from being locked.
What is alarming about Xcaret is not the poor room experience I had but at the extremely poor way in which they handle customer service. They simply refuse to offer even a partial refund. Xcaret offered me a free room upgrade on a future trip, subject to availability.
You and your family may go to this hotel and spend thousands of dollars to get a bad experience and be told after, come spend thousands more and roll the dice.
What is alarming about Xcaret is not the poor room experience I had but at the extremely poor way in which they handle customer service. They simply refuse to offer even a partial refund. Xcaret offered me a free room upgrade on a future trip, subject to availability.
You and your family may go to this hotel and spend thousands of dollars to get a bad experience and be told after, come spend thousands more and roll the dice.
Stunning Design, a Few Stumbles:
From the moment we arrived at Hotel Xcaret Arte, we were in awe. The architecture is breathtaking—like walking through a dream carved out of stone and jungle. Everything feels intentional and artful, from the soaring archways to the handcrafted details tucked into every corner. The interior design is just as impressive—earthy, bold, and full of character. It’s not just a resort; it’s a full-on aesthetic experience.
But while the space wowed us, the service was a bit of a mixed bag. We met some amazing staff—genuinely kind, attentive, and full of warmth—but others seemed inexperienced or not quite up to the resort’s high standards. It didn’t ruin our trip, but it did break the flow at times.
Food-wise, we were a little underwhelmed overall. While there are a good number of restaurants, we found ourselves wishing for more elevated dishes. True fine dining aficionados may find the menus lacking in complexity and high-end ingredients: think less lobster and premium steak, more comfort with flair.
That said, the Chinese-Mexican fusion, Chino Poblano, and the Japanese spot, Xaak, completely blew us away! Easily among the best meals we’ve had on vacation. These two restaurants are absolute standouts, delivering bold, unforgettable flavors and exceptional presentation that rival world-class urban establishments.
From the moment we arrived at Hotel Xcaret Arte, we were in awe. The architecture is breathtaking—like walking through a dream carved out of stone and jungle. Everything feels intentional and artful, from the soaring archways to the handcrafted details tucked into every corner. The interior design is just as impressive—earthy, bold, and full of character. It’s not just a resort; it’s a full-on aesthetic experience.
But while the space wowed us, the service was a bit of a mixed bag. We met some amazing staff—genuinely kind, attentive, and full of warmth—but others seemed inexperienced or not quite up to the resort’s high standards. It didn’t ruin our trip, but it did break the flow at times.
Food-wise, we were a little underwhelmed overall. While there are a good number of restaurants, we found ourselves wishing for more elevated dishes. True fine dining aficionados may find the menus lacking in complexity and high-end ingredients: think less lobster and premium steak, more comfort with flair.
That said, the Chinese-Mexican fusion, Chino Poblano, and the Japanese spot, Xaak, completely blew us away! Easily among the best meals we’ve had on vacation. These two restaurants are absolute standouts, delivering bold, unforgettable flavors and exceptional presentation that rival world-class urban establishments.
We just returned home from our amazingly breathtaking vacation. Hotel Xcaret Arte was beyond our expectations. As an artist, I felt like we were staying in a museum, where I could see exquisite pieces whenever I chose. My husband loves all food and he had no complaints; everything was delectable and delicious. The staff went above and beyond to make us feel welcome. I highly recommend this magical hotel in Mexico.
We were given a room upgrade since it was a graduation celebration. We loved the location of the hotel; the grounds are huge, but beautiful. We got lost the first day!
We LOVED the food. I had read several reports of food poisoning and we didn't get anything. This was the highlight of our stay.
The quality of service from the staff varied from place to place, but we always had good service.
However, I was disappointed with the rooms. The housekeeping needs to be improved, the mattresses are not comfortable, and the walls are not soundproof. We had construction at 2 a.m. on the roof of our room. We unfortunately didn't get a full night's sleep during our stay... For room service, the wait is very long, and they forgot my order.
The price is worth it if you go to the park that is included, but if you don't go, I recommend other places, although I really liked it!!
We LOVED the food. I had read several reports of food poisoning and we didn't get anything. This was the highlight of our stay.
The quality of service from the staff varied from place to place, but we always had good service.
However, I was disappointed with the rooms. The housekeeping needs to be improved, the mattresses are not comfortable, and the walls are not soundproof. We had construction at 2 a.m. on the roof of our room. We unfortunately didn't get a full night's sleep during our stay... For room service, the wait is very long, and they forgot my order.
The price is worth it if you go to the park that is included, but if you don't go, I recommend other places, although I really liked it!!
My wife and I stayed here in the fall. What absolutely amazing. Nothing like it! I have traveled all around the county to different all inclusive resorts and nothing even comes close to xcarate. It’s like you’re in another world. The grounds are incredible and the service is top notch! Plus most of all the parks are included which it makes it that much better. Of course it’s more expensive the most of the all inclusive resorts out there,.,, but it’s true you do pay for what you get!
Love this all-inclusive resort. You feel immersed in the Mayan jungle at times.There are lots of outlets to wine and dine. Make sure to make a reservation and plan your stay. It is also very safe. They do provide Suttle service from to and from the airport. Just wish Uber would be available as the taxi service can get pricy if you are planning to leave the resort for any reason.
The food is above average for it being all inclusive and the amenities are over the top- four rooftop pools (with one being exclusive), three swimup pool bars, along with access to the ocean and a gorgeous lagoon. The parks we visited were also pretty nice.
Now here are my cons...like every adult all inclusive.....this resort attracts all kinds of people and sadly, I was disappointed with the behavior of some of the other guests. The rooms....while nice and cozy....don't have proper insulation when loud and obnoxious neighbors constantly woke us up at 3AM. We also had some drunk random people bang on our door while we were trying to sleep. For the amount paid, this type of discomfort is completely unacceptable.
The check-in staff needs to to be much more transparent about noise by asking their guests if they prefer to stay in a quieter part of the resort, and as a general policy have 'Do Not Disturb ' signs that could be put outside each room to foster privacy. I've never stayed in a hotel with my door being banged in the middle of the night until now. While they try to make everyone feel like VIPs.....this strategy backfires by encouraging self entitled guests to disturb other guests who want piece and quiet at night. Hotel Xcaret needs to do a better job setting higher standards for their self entitled guests for me to ever come back and recommend other travelers to stay here.
Now here are my cons...like every adult all inclusive.....this resort attracts all kinds of people and sadly, I was disappointed with the behavior of some of the other guests. The rooms....while nice and cozy....don't have proper insulation when loud and obnoxious neighbors constantly woke us up at 3AM. We also had some drunk random people bang on our door while we were trying to sleep. For the amount paid, this type of discomfort is completely unacceptable.
The check-in staff needs to to be much more transparent about noise by asking their guests if they prefer to stay in a quieter part of the resort, and as a general policy have 'Do Not Disturb ' signs that could be put outside each room to foster privacy. I've never stayed in a hotel with my door being banged in the middle of the night until now. While they try to make everyone feel like VIPs.....this strategy backfires by encouraging self entitled guests to disturb other guests who want piece and quiet at night. Hotel Xcaret needs to do a better job setting higher standards for their self entitled guests for me to ever come back and recommend other travelers to stay here.
A gem of a hotel, if you plan not to go out I highly recommend it to make it worth the expense.
Terrible front desk and reservation assistance. Really bad basic customer service.
This place is exactly how the pictures from the site . Absolutely beautiful resort I stayed on the Artis side adult only for 3 days 4nights
Everything included is def worth it
I just wished my butler was more informative on activities and what’s going on during the days , since it was my birthday I stated this before I arrived and during my stay .my room was only decorated last night I was there the restaurants do not sing happy birthday which was weird .
My room was the river jump nice view but they are fishes in the water if you don’t care then jumping in isn’t a problem. My only main complaint was the Bed was NOT comfortable it’ was def hard and worn .
Food was good in every restaurant
Resort was too big to explore in 3 days . Def would visit again but plan everything in advance
Everything included is def worth it
I just wished my butler was more informative on activities and what’s going on during the days , since it was my birthday I stated this before I arrived and during my stay .my room was only decorated last night I was there the restaurants do not sing happy birthday which was weird .
My room was the river jump nice view but they are fishes in the water if you don’t care then jumping in isn’t a problem. My only main complaint was the Bed was NOT comfortable it’ was def hard and worn .
Food was good in every restaurant
Resort was too big to explore in 3 days . Def would visit again but plan everything in advance
The hotel is spectacular, its food and drinks are first class. The rooms are very comfortable, the restaurant concepts are incredible. It's a shame that they have such terrible service, the concierge made mistake after mistake in our reservations, the staff in general does not have the slightest spirit of service, they deny everything, they make you waste valuable time on your vacation and ruin how perfect the guests' stay could be. I hope they train them so that their attention to guests is friendly.
Negative: Someone tried to sell us a timeshare about 5 times a day. Almost every single hotel employee saying "Goodmorning", "Hello", quickly transformed the interaction into an attempt to sell their vacation club. It got to the point where we were permanently on edge about any staff member speaking to us at all because it was all an attempt to sell a timeshare. I feel rude but I found that it was best to ignore the employees existance because it wasn't worth the waste of my time to deny attending a presentation multiple times a day. Even at check-in, they offered "free breakfast" (breakfast is already "free" at the buffet and all the restaurants), and offered free massages and a tour of the property. It's only revealed later that it is for attending a multi-hour presentation.
Additionally, no one told us ahead of time that we needed to make restaurant AND bus reservations before we even arrived at the resort. Instead, we learned once we arrived at Xcaret that almost all the nice restaurants were completely reserved for our entire duration of the stay. We wound up just having to eat the buffet most meals. Also, the earliest available shuttle bus trips were like 11am since we didn't know we had to reserve ahead of time. Getting to somewhere like Xel Ha at 10am and learning the available bus return times was like 3pm was awful. We wound up just taking a taxi back rather than shortening our park visits.
Positives: all the parks are a lot of fun. The picture package makes saving memor8es really easy. I could eat at the Arte buffet everyday of my life, it's quite delicious. The cenote and Chichen Itza trip was great.
Overall: I'd like to visit the Xcaret parks again but I think I'd avoid the hotel. Too many attempts to sell vacation packages, no warning to make reservations for the free park shuttles nor the nice restaurants.
Perhaps a recommendation is to tell the random staff interactions that you're already a part of the vacation club. Maybe that will make them leave you alone. I just told them I have no money.
Additionally, no one told us ahead of time that we needed to make restaurant AND bus reservations before we even arrived at the resort. Instead, we learned once we arrived at Xcaret that almost all the nice restaurants were completely reserved for our entire duration of the stay. We wound up just having to eat the buffet most meals. Also, the earliest available shuttle bus trips were like 11am since we didn't know we had to reserve ahead of time. Getting to somewhere like Xel Ha at 10am and learning the available bus return times was like 3pm was awful. We wound up just taking a taxi back rather than shortening our park visits.
Positives: all the parks are a lot of fun. The picture package makes saving memor8es really easy. I could eat at the Arte buffet everyday of my life, it's quite delicious. The cenote and Chichen Itza trip was great.
Overall: I'd like to visit the Xcaret parks again but I think I'd avoid the hotel. Too many attempts to sell vacation packages, no warning to make reservations for the free park shuttles nor the nice restaurants.
Perhaps a recommendation is to tell the random staff interactions that you're already a part of the vacation club. Maybe that will make them leave you alone. I just told them I have no money.
Room service food sucks but if you can’t eat it they’ll make you wait 3 hours to order again. Staff do the bare minimum and aren’t concerned about complaints. Pics attached of steak and “charbroiled romaine” Caesar salad with 3 pieces of cold packaged chicken slices. There is also a little bit of pretending to not know English when we need something. No offer to make anything right. Had to ask to be moved rooms because the door has no soundproofing so people keep waking us up but they can’t do move us until tomorrow. We have to check out of our current room and then wait for 3 hours to use the next room. Wtf? Tried to rope us into a timeshare presentation in a pushy way. Couldn’t find the lounge/free shuttle at the airport when we landed and no one would help us. No signs anywhere. We called the front desk 3 times and no one answered. Ended up paying $200 for a cab. Paid for a swim up room which is just a tiny wading pool with two chairs in it. Overpriced and a waste of time. We have been to some amazing hotels and this just isn’t one of them. Our trip is non refundable (15k) but we are considering going home early anyway.
We arrived at Xcaret Arte with no expectations, having heard little about the resort despite our frequent visits to Cancun and Playa del Carmen. But from the moment we stepped out of our transportation, we were enveloped in a world of artistry and passion.
The architecture—grand, bold, and breathtaking—felt like a love letter to creativity. Every detail, from the curated room amenities to the delicate chocolates left in little boxes each night, was intentional and deeply moving. Art wasn’t just displayed; it was woven into every space, evoking a sense of wonder and emotion at every turn.
And the food—where do I even begin? Each meal was an experience, a carefully crafted journey through flavors and textures, heightened by thoughtful wine pairings. Even the buffet—the Mercado—was no ordinary spread. It transported us straight into the heart of a vibrant Mexican market, rich with authenticity and soul.
Throughout the resort, performances brought Mexico’s history to life in the most captivating ways, immersing visitors in the country’s stories and traditions. It was more than entertainment—it was education wrapped in beauty, a gift to those experiencing Mexico for the first time.
Then, there was the spa. I have never been in a more breathtaking space. Nestled within natural caves and overlooking a vast, serene lagoon, it felt like a sacred retreat. The kindness of every staff member made it even more special, but the two incredible women who provided the Desert Sage treatment and massage truly made our day. The two-person spa room was a dream—a sanctuary of peace, beauty, and restoration.
Xcaret Arte is more than a resort; it’s an experience, a masterpiece, a place that lingers in your heart long after you leave.
The architecture—grand, bold, and breathtaking—felt like a love letter to creativity. Every detail, from the curated room amenities to the delicate chocolates left in little boxes each night, was intentional and deeply moving. Art wasn’t just displayed; it was woven into every space, evoking a sense of wonder and emotion at every turn.
And the food—where do I even begin? Each meal was an experience, a carefully crafted journey through flavors and textures, heightened by thoughtful wine pairings. Even the buffet—the Mercado—was no ordinary spread. It transported us straight into the heart of a vibrant Mexican market, rich with authenticity and soul.
Throughout the resort, performances brought Mexico’s history to life in the most captivating ways, immersing visitors in the country’s stories and traditions. It was more than entertainment—it was education wrapped in beauty, a gift to those experiencing Mexico for the first time.
Then, there was the spa. I have never been in a more breathtaking space. Nestled within natural caves and overlooking a vast, serene lagoon, it felt like a sacred retreat. The kindness of every staff member made it even more special, but the two incredible women who provided the Desert Sage treatment and massage truly made our day. The two-person spa room was a dream—a sanctuary of peace, beauty, and restoration.
Xcaret Arte is more than a resort; it’s an experience, a masterpiece, a place that lingers in your heart long after you leave.
Hotel is nice but service is terrible, really not worth it. Prefer going to Secrets hotels for outstanding service.
Booked a 4 night stay at Xcaret with my wife… cost for four night $6k… not the most expansive but no where near the cheapest… Hotel is aesthetically pleasing… Took 40 mins to check in… yeah 40 mins… when we got to the room it was full of bugs… have video and pics… went to ask for another room… said they had a standard room but no refund for the different cost of the room or they would fumigate the room and we could stay there. No sorry nothing… i said okay we’ll take the non bug room and he said to wait in the bug room for the manager…My wife and I have traveled all over and stayed in hundreds of hotels… never had this happen…. I don’t care what the reviews say avoid this place like the plague.. Photos are of one section. FYI.
We were there in early December 2024.
Pros: gorgeous hotel with top notch service by the hotel employees. As soon as you come into the lobby, they greet you w lavender scented towels so you can be refreshed.
We had a garden view, which was nice. As the hotel is fun inclusive, it means that you are provided alcoholic and non alcoholic beverages in your mini fridge. Each day, they bring you a small gift.
Not really a con, but we had higher expectations when it came to the cuisine. I would say it was a solid 4/5.
We ate at a few restaurants and the food was consistent, 4/5. The desserts were also ok.
Overall, a fantastic experience. I'd go back in a heartbeat. Lots of things to do. Enjoy your time there. Wake up early to catch the sunrise, go out to the beach to enjoy the sunset. Lots of food options and lots of beautiful memories to create 😍😍💝
Pros: gorgeous hotel with top notch service by the hotel employees. As soon as you come into the lobby, they greet you w lavender scented towels so you can be refreshed.
We had a garden view, which was nice. As the hotel is fun inclusive, it means that you are provided alcoholic and non alcoholic beverages in your mini fridge. Each day, they bring you a small gift.
Not really a con, but we had higher expectations when it came to the cuisine. I would say it was a solid 4/5.
We ate at a few restaurants and the food was consistent, 4/5. The desserts were also ok.
Overall, a fantastic experience. I'd go back in a heartbeat. Lots of things to do. Enjoy your time there. Wake up early to catch the sunrise, go out to the beach to enjoy the sunset. Lots of food options and lots of beautiful memories to create 😍😍💝
FOOD POISONING EXPERIENCE - WE LEFT EARLY!
Hotel Xcaret Arte didn’t meet expectations. The property was beautiful, with stunning architecture and River Spa Suite worth the upgrade.
However, the food quality was disappointing—much worse than other resorts in Riviera Maya. Both my friend and I got food poisoning from different dining experiences, forcing us to leave early. The in-room dining options were limited and took 40 min for a bowl of pasta during non-peak dining hours.
Customer service was subpar. The onsite doctor didn’t respond during business hours, and the front desk staff showed no concern when we reported the illness. They even tried to get us to sign a waiver forfeiting our refund, which we refused.
On a positive note, the spa, housekeeping, and restaurant staff were excellent.
Overall, I would NOT recommend this resort to others.
Hotel Xcaret Arte didn’t meet expectations. The property was beautiful, with stunning architecture and River Spa Suite worth the upgrade.
However, the food quality was disappointing—much worse than other resorts in Riviera Maya. Both my friend and I got food poisoning from different dining experiences, forcing us to leave early. The in-room dining options were limited and took 40 min for a bowl of pasta during non-peak dining hours.
Customer service was subpar. The onsite doctor didn’t respond during business hours, and the front desk staff showed no concern when we reported the illness. They even tried to get us to sign a waiver forfeiting our refund, which we refused.
On a positive note, the spa, housekeeping, and restaurant staff were excellent.
Overall, I would NOT recommend this resort to others.
The overall experience is questionable, but has a major flaw for activities that require prior reservation and restaurants. Most restaurants that require reservation are 1/2 to 3/4 empty, this is a very common problem for restaurants that allow reservations for free but have guests that do not show up and, translate into horrible experience for those who are unable to reserve. We have been trying to reserve for 4 days and no success because they keep asking show up at 5pm but guess what? at 5pm you are doing another activity.
They claim many cousines but you cant even enjoy them, so whats the point? They claim all inclusive fun but you cant even reserve certain pre-sold out activities, so...? We actually paid lots of extra activities simply because xcaret didnt have them available (booked out).
Very simple solutions:
*Higher priority queue vs reservations (this is highly adopted on highly demanded restaurants)
*Allow takeout for highly booked restaurants
*Allow online reservations vs mandatory in person.
They claim many cousines but you cant even enjoy them, so whats the point? They claim all inclusive fun but you cant even reserve certain pre-sold out activities, so...? We actually paid lots of extra activities simply because xcaret didnt have them available (booked out).
Very simple solutions:
*Higher priority queue vs reservations (this is highly adopted on highly demanded restaurants)
*Allow takeout for highly booked restaurants
*Allow online reservations vs mandatory in person.
Stupid place, only provide taxi if you don’t have flight confirmation(I WANT BUS). Remember to lie with them if you want uber from airport to next location.
And RACIST to all the people who don’t speak Spanish.
And RACIST to all the people who don’t speak Spanish.
A complete experience, everything of excellent quality, I would return without a doubt
This place is amazing and is next level. They couldn't make a dirty monkey. But one restaurant Arenal actually took the time to get the ingredients to make the drink. It was amazing
Arte is a step up from Xcaret's slightly older Mexico hotel next door, but the real benefits here are a quieter resort (adults only) and some exclusive beach access. Much like Xcaret Mexico, access to all of Xcaret's parks free of charge is their greatest value.
If you have a choice between the two hotels, it's definitely a better experience at Arte. There are rooftop pools for each casa, which are also incredibly convenient. Service was top notch.
Almost everything Xcaret touches turns to gold. I hope the quality continues -- we've been to the hotels several times now, and will be going back.
Special mentions to Jorge in Casa Diseño who got us a room upgrade, Teresa at the rooftop pool there, and Carime at Casa Fuego's Fuego restaurant who is always an absolute pleasure to chat with.
Rooms are 4/5 only because some don't get quite cold enough for us, and the beds are mediocre. Love the technology in the rooms however.
If you have a choice between the two hotels, it's definitely a better experience at Arte. There are rooftop pools for each casa, which are also incredibly convenient. Service was top notch.
Almost everything Xcaret touches turns to gold. I hope the quality continues -- we've been to the hotels several times now, and will be going back.
Special mentions to Jorge in Casa Diseño who got us a room upgrade, Teresa at the rooftop pool there, and Carime at Casa Fuego's Fuego restaurant who is always an absolute pleasure to chat with.
Rooms are 4/5 only because some don't get quite cold enough for us, and the beds are mediocre. Love the technology in the rooms however.
My husband and I were here for our 1 year anniversary. The room was amazing. The food is some of the best authentic Mexican cuisine that he has ever tasted. The staff was extremely helpful and accommodating.
We took a tour to Chechen Isa during our stay. The tour guides were very friendly, knowledgeable and a pleasure to be with for 12 hours.
The only downside is that it is an hour drive to the airport. However they do give free transportation to and from.
We took a tour to Chechen Isa during our stay. The tour guides were very friendly, knowledgeable and a pleasure to be with for 12 hours.
The only downside is that it is an hour drive to the airport. However they do give free transportation to and from.
I’m not even sure where to start…however, I was extremely let down by Hotel Xcaret Arte. I do realize that everyone’s expectations are different but I’m so amazed at the number of positive reviews. My husband and I stayed in the Artistas building with an ocean view, swim up suite on the third floor. I want to start by saying we tipped very well and tipped pretty much anyone we came in contact with. Although, we did NOT leave a generous tip at the end as we had planned due to the lack of good service.
Our butler, Emer, started off amazing but quickly fell flat like his counterpart Martin who wasn’t of much help from the very beginning. The communication between butlers seemed to be non existent making it hard to make “successful” requests depending on who was on duty. Please keep in mind our requests were extremely reasonable and included escorting us to dinner on two occasions (butler arrived late on one occasion), two requests for bubble baths (butler arrived after we already returned from dinner to complete the request on one occasion), assistance with placing room service orders (breakfast for our final morning was never placed according to room service). Turn down service was only provided on two of our four nights and our room was never actually cleaned properly. Just fresh towels and sometimes linen when they actually came.
The lack of attentiveness and attention to detail was sorely missed. I felt as if they needed to be prompted on most occasions and even then they did not deliver. I will never go back! There are better luxury options available such as Four Seasons, Sofitel, Conrad or similar hotel chains. This is simply my opinion.
As for the property, the hotel itself is absolutely stunning. The layout is a bit poorly constructed and quite a bit of walking is required, no golf carts or other forms of transportation throughout the resort. I do want to give a shout out to one of the gentlemen at the Artistas Rooftop pool as he was extremely attentive and helpful. The ceviche and chips and guacamole are simply amazing!! There is construction work going on in the wee hours of the morning, so if you are a light sleeper like me be prepared to hear hammering at the worst possible times. The walls are also extremely thin. You can hear everything and everyone out in the hallway. The busses to and from the parks are overcrowded and not really what I expected.
Again for 1k or more a night, I feel we could have or shall I say should have had a much better experience. If you are truly looking for luxury, be sure to explore all of your options.
Our butler, Emer, started off amazing but quickly fell flat like his counterpart Martin who wasn’t of much help from the very beginning. The communication between butlers seemed to be non existent making it hard to make “successful” requests depending on who was on duty. Please keep in mind our requests were extremely reasonable and included escorting us to dinner on two occasions (butler arrived late on one occasion), two requests for bubble baths (butler arrived after we already returned from dinner to complete the request on one occasion), assistance with placing room service orders (breakfast for our final morning was never placed according to room service). Turn down service was only provided on two of our four nights and our room was never actually cleaned properly. Just fresh towels and sometimes linen when they actually came.
The lack of attentiveness and attention to detail was sorely missed. I felt as if they needed to be prompted on most occasions and even then they did not deliver. I will never go back! There are better luxury options available such as Four Seasons, Sofitel, Conrad or similar hotel chains. This is simply my opinion.
As for the property, the hotel itself is absolutely stunning. The layout is a bit poorly constructed and quite a bit of walking is required, no golf carts or other forms of transportation throughout the resort. I do want to give a shout out to one of the gentlemen at the Artistas Rooftop pool as he was extremely attentive and helpful. The ceviche and chips and guacamole are simply amazing!! There is construction work going on in the wee hours of the morning, so if you are a light sleeper like me be prepared to hear hammering at the worst possible times. The walls are also extremely thin. You can hear everything and everyone out in the hallway. The busses to and from the parks are overcrowded and not really what I expected.
Again for 1k or more a night, I feel we could have or shall I say should have had a much better experience. If you are truly looking for luxury, be sure to explore all of your options.
I recently had the pleasure of staying at the Xcaret Art Mexico hotel, and it was an amazing experience from start to finish. The hotel itself is a work of art, with beautiful architecture and design that incorporates elements of Mexican culture.
The staff were incredibly welcoming and helpful, and they went out of their way to make sure we had a comfortable and enjoyable stay. The rooms were spacious and clean, with modern amenities and comfortable beds.
One of the highlights of our stay was the on-site art museum, which featured incredible pieces from some of the most talented artists in Mexico. The museum was well-curated and offered a unique glimpse into the rich cultural heritage of the country.
The hotel also offered a range of activities and amenities, including a spa, multiple swimming pools, and several restaurants serving delicious food.
Overall, I would highly recommend the Xcaret Art Mexico hotel to anyone looking for a luxurious and culturally rich vacation. The combination of stunning architecture, world-class art, and excellent service make it an unforgettable experience.
The staff were incredibly welcoming and helpful, and they went out of their way to make sure we had a comfortable and enjoyable stay. The rooms were spacious and clean, with modern amenities and comfortable beds.
One of the highlights of our stay was the on-site art museum, which featured incredible pieces from some of the most talented artists in Mexico. The museum was well-curated and offered a unique glimpse into the rich cultural heritage of the country.
The hotel also offered a range of activities and amenities, including a spa, multiple swimming pools, and several restaurants serving delicious food.
Overall, I would highly recommend the Xcaret Art Mexico hotel to anyone looking for a luxurious and culturally rich vacation. The combination of stunning architecture, world-class art, and excellent service make it an unforgettable experience.
Such a unique resort with the rivers and coves winding through the property and out to the beach! Stayed for 5 nights and didn’t even get to see/do everything the resort has to offer so hope to go back someday!
Best food I’ve ever had at a resort, even the main buffet was exceptionally good and wide variety of options daily! They ask at every meal if you have any food allergies. There were tons of top shelf drink options at all the bars and restaurants.
The pools were a perfectly warm temperature even at the end of November. The beach towels were huge and soft and easy to find new ones around the pools and beach. Never a lack of seating options anywhere.
We visited two of the Xcaret parks that are included in the all-inclusive rate and wish we had more time to go to others! Loved that transportation to/from the airport and all the parks was included as well.
The service at the resort was the absolute best we’ve ever experienced - the employees seemed genuinely happy and friendly and always asking if they can get you anything. Highly recommending this resort to friends and family!
Best food I’ve ever had at a resort, even the main buffet was exceptionally good and wide variety of options daily! They ask at every meal if you have any food allergies. There were tons of top shelf drink options at all the bars and restaurants.
The pools were a perfectly warm temperature even at the end of November. The beach towels were huge and soft and easy to find new ones around the pools and beach. Never a lack of seating options anywhere.
We visited two of the Xcaret parks that are included in the all-inclusive rate and wish we had more time to go to others! Loved that transportation to/from the airport and all the parks was included as well.
The service at the resort was the absolute best we’ve ever experienced - the employees seemed genuinely happy and friendly and always asking if they can get you anything. Highly recommending this resort to friends and family!
I really liked this resort. It is tastefully decorated and a lot of attentions are given to little details. The room is spacious and clean. The food at restaurants are sophisticated and delicious. Services are excellent and activities are well managed. The views are great and all inclusive fun is awesome! I would not hesitate to give it 5 star and want to come back again until my boy friend became very sick on the third day with food poisoning. It was difficult to see him suffering and couldn’t enjoy the activities and food we have paid top dollar for. He is a very healthy man and has hardly gotten sick during our 8 years together. This is the sickest I saw him. Fortunately there is a doctor stationed in the resort (you have to paid $100 for consultation and extra for medication). With two more nights left, I hope he would recover soon. Now I am not sure whether I want to come back here. Too bad because I have really liked this resort.
My husband and I stayed at Hotel Xcaret Arte in November 2021 and had an amazing experience. This is a very nice adult-only all-inclusive resort. The property was absolutely gorgeous! The amenities, food, drinks, service, etc. were all top notch! We loved being right on the ocean and the river. The location and the round-trip transfers to and from the Xcaret parks were very convenient. The only constructive feedback I would provide is that there are no hot tubs on the property, which was disappointing (only hot tub was inside of the Spa, which you can only use when you book Spa services). I would highly recommend Hotel Xcaret Arte!
Our honeymoon was nothing short of excellent...thanks to Xcaret Arte! We felt welcomed as soon as we stepped off the shuttle. I cannot say enough about Sergio. He greeted us upon arrival and he made sure that we wanted for nothing. Our luggage was taken my mistake at the airport and he made sure we received it. We saw him everyday of our stay and he was always ready to assist in any way he could. It was a very relaxing yet fun experience and I look forward to going back next year!!
We had an absolutely amazing trip, however there was one outstanding moment I wanted to share with you. When we had dinner at Encanta our server was Antonio and he was amazing. I also greatly appreciated him pulling other staff members over to try explaining our dish in English. I love the teamwork the manager Ramon has built in this restaurant. And we made sure to let Ramon know how much we appreciated all the work they had put into this restaurant. We also went back the following night to have some beverages at the bar. We were lucky enough to have the head bartender, Antonio (different Antonio from our server), he blew us away with some of the tastiest drinks. If you get the chance to try Antonio’s white Bloody Mary do it! Don’t let the name scare you away it doesn’t have any tomato juice but is garnished with a sliced cherry tomato. I cannot give this restaurant and our experience here enough props!
Everything about our stay impressed us! From the moment we arrived! this is a destination vacation to enjoy, explore, and immerse your self. There is soo much to see and do! It is really exciting to explore all this amazing and expansive resort has to offer. From the hidden speakeasy, yes it is hidden and fun to actually find. To the many, many pools and restaurants! I have to say even after researching and reading this resort exceeded my expectations on all fronts. The food at Mercado, the Sunday brunch here is amazing. The other restaurants are equally impressive chic and romantic. Be sure to make reservations to some! You will no go unimpressed i assure you! Five stars on Everything. Thanks! And We will be Back!
This was our second trip to an all inclusive resort in the Cancun area. The service was good, the restaurants were pretty good and the beach was great. The last hotel we stayed at had a beach covered in so much seaweed they had tractors running up and down the beach every 10 to 15 minutes to clean it up, not a problem 8/21.
The transportation to and from the airport and activities was reliable and in good maintenance. All the parks Xcaret owns are included!
The only downside was half the restaurants require reservations and formal wear and communication wasn't very great regarding what, when, and how things were available. Overall, I would recommend staying at Hotel Xcaret Arte. I wish you could have full access to the original Hotel Xcaret Mexico next door,maybe that will come in the future. There is still some non-intrusive construction going on and another restaurant should be open soon.
The transportation to and from the airport and activities was reliable and in good maintenance. All the parks Xcaret owns are included!
The only downside was half the restaurants require reservations and formal wear and communication wasn't very great regarding what, when, and how things were available. Overall, I would recommend staying at Hotel Xcaret Arte. I wish you could have full access to the original Hotel Xcaret Mexico next door,maybe that will come in the future. There is still some non-intrusive construction going on and another restaurant should be open soon.
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