Hotel Xcaret La Casa De La Playa
All Inclusive Included
All Inclusive Included
Address: Carretera Federal Chetumal-Puerto Juárez, Av. Solidaridad 2-Kilómetro 282 Lt 023, 77710 Playa del Carmen, Q.R., Mexico
Website: https://www.lacasadelaplaya.com/
Things To Experience While At The Resort
- Daily activities for adults, teens and kids
- Temporary Access to Hotel Xcaret Mexico & Arte
- Sundown Service with Mexican handmade basket per night with two typical candies
- Access to main gym
- Cleaning service twice a day
- Transportation in luxury vehicles
- Concierge services
- Pool concierge
- Check-in on the go service
- Pay-per-view movies ($)
- Direct pre-contact from your Guest Service Manager
- Complimentary WiFi internet
- Cordless telephone and speaker in bedroom
- 65” TV with IPTV
- Spa massage ($)
- Free transportation to and from the airport, parks, & tours.
Get Free Access To All Xcaret Parks & Tours With Any Grupo Xcaret Hotel Resort Booking
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Hotel Xcaret La Casa De La Playa Discounts!
Hotel Xcaret La Casa de la Playa offers a luxurious, all-inclusive retreat set in the stunning Riviera Maya. This intimate, adults-only resort features four gourmet restaurants, each providing unique culinary experiences. Guests can unwind in lavish suites with private plunge pools and breathtaking ocean views, along with 24-hour room service. The resort includes personalized activities, access to all Xcaret parks, spa services, and cultural events. With its emphasis on exclusivity, sustainability, and tailored experiences, Hotel Xcaret La Casa de la Playa ensures an unforgettable and indulgent stay.
Restaurants at Hotel Xcaret La Casa de la Playa
Bars at Hotel Xcaret La Casa de la Playa
Staying In A Hotel Xcaret La Casa De La Playa Room Suite
- Double rain shower with steam system
- Mini-bar and Nespresso coffee maker
- Double closet with safety deposit box and scalee
- Floor to cieling windows
- Bathrobe, slippers, umbrella, yoga mat and beach bag with amenities
- Complimentary food and beverage service three times a day
- WC with telephone
- Bench in the shower area
Frequently Asked Questions
Upon landing at the Cancun international airport, and getting your luggage, you’ll be greeted with signs to Xcaret, in which you’ll be asked to sign-in, and wait for a few other travelers heading to the resort. You’ll then be invited to board a luxury car or an air conditioned shuttle that takes you to Hotel Xcaret La Casa de la Playa.
The trip from the airport to the resort takes about 50 minutes. Once you get to the actual resort, you’ll be asked to go straight to the check-in line, you’ll get your luggage once you’re actually in your suite.
Once you’re in the check-in line, you’ll wait your turn to check in. Once it’s your turn at the registration counter, you’ll be given the option to upgrade your room(if available) at a discounted rate. You’ll also be assigned a concierge that will lead you through the hotel, to your room.
Once you’re in your hotel suite, your concierge will go over some valuable information with you in regards to the resort, and help answer any questions you may have. They’ll also help you plan an itinerary to get the best out of your visit. By this time, you should also be receiving the rest of your luggage, that was traveling with from the airport ride.
The resort has over ten restaurants, most of which are free, with only one or two being paid. Since these are very popular all inclusive restaurants, they are always busy, so seating might be very limited, depending on the time of the year that you’re visiting. It’s strongly recommended to speak with your concierge to see if they can book you a reservation at any of the restaurants you want to try. Another alternative would be to enter “El Mercado”, which is a buffet style restaurant with plenty of delicious food and drinks.
Aside from great restaurants, the resort also includes free tours to experience the natural wonders of the region, such as Cenotes (natural underground caves with water), and taking tours to ancient Mayan ruins such as Cobal and Chichenitza.
In addition, the best thing about staying at Hotel Xcaret Mexico is that you have access to all of their adventure parks for free. These adventure parks, put Disneyland and Universal Studios to shame when it comes to fun and entertainment for the family. You’ll find everything from riding ATV’s and zip-lining through the jungle, to snorkeling and relaxing in the ocean. Most of these theme parks have all inclusive buffets included, and the food is without a doubt world class. You’ll find something for everyone.
While you’re there it is strongly recommended to go see the Hotel Xcaret Espectacular Show (which is also included with your stay at the resort). It’s a world class show that shares the overall story of Mexico, but it’s done in a very spectacular way. You’ll absolutely enjoy the show, which is about two hours long. Afterwards, just take the nice 10 minute boat ride, back to the resort.
The checkout process could take a while, so make sure you plan accordingly. Once you’re ready to check out of the hotel, you’ll first want to go to the registration counter where you had originally checked in, and sign the checkout document, this is in case you have any pending debts. Once you check out, you should be able to return to your room to pick up your luggage, and then board a bus to the airport. Make sure you inform yourself of the times the bus goes to and from the airport, so you don’t potentially miss your flight.
You’ll board the bus that heads back to the airport, where you’ll thank the Bus driver, and make your way through the airport gates, and head to your airline check in counter, and proceed with the rest of your trip.
Yes, our ALL-FUN INCLUSIVE™ concept includes unlimited access to Xcaret, Xel-Há, Xplor, Xplor Fuego, Xenses, Xavage, Xoximilco, Xenotes. Transportation is also included.
No, you don’t. It’s not necessary to book a minimum number of nights. You will be able to enjoy the parks even with 1 night’s stay. If you need more information or assistance, please check with your Guest Service Manager.
To enjoy the Xcaret, Xplor, Xplor Fuego and Xenses, just board the shuttle that leaves every 20-30 minutes from the motor lobby. For other parks, please verify the service schedules and reservations with your Guest Service Manager.
Yes, the hotel has wheelchair access throughout the resort, as well as in certain suites.
Parks Xcaret, Xplor, Xplor Fuego, and Xenses do not require booking.
Yes, Hotel Xcaret La Casa De La Playa is pet-friendly, so that you can stay with your pet. Verify restrictions and extra cleaning charges with your Guest Service Manager.
Hotel Xcaret La Casa de la Playa Reviews
La Casa de la Playa in Playa del Carmen is the epitome of a true 5-star experience. From the moment we arrived, we were treated to unparalleled luxury and service that simply cannot be beat.The butler service was exceptional, ensuring that every need and desire was promptly met. Guillermo and Silvia were wonderful, anticipating our every need. The private transports to everywhere on property made exploring the area effortless and enjoyable, while the private beach offered a serene escape (Yes! Its absolutely swimmable).The exquisite rooms were a sanctuary of comfort and style, with every detail thoughtfully designed to enhance our stay…even the JELLYFISH sanctuary. The amenities were extensive! The unique chocolate room and the impressive wine cellar, both added a special touch to our visit.It's hard to imagine going anywhere else after experiencing the perfection of La Casa de la Playa. Every aspect of our stay was superb, making it an unforgettable destination. Highly recommended for anyone seeking the ultimate luxury getaway.
An Unforgettable Stay.La Casa de la Playa is a hotel that redefines the concept of luxury and hospitality in the Riviera Maya, Mexico. During our stay, my husband and I experienced a level of excellence that surpassed all our expectations. From the moment we arrived, we were immersed in an environment of exceptional service, architectural beauty, and rich Mexican cultural heritage.The attention to detail and personalized service at La Casa de la Playa was impeccable. Every staff member, from the reception team to the waitstaff and butlers, demonstrated a level of professionalism and dedication that is truly commendable. It is difficult to single out names because everyone we interacted with contributed to our stay extraordinary. From the person who assisted us before our arrival to the driver who took us to the airport, each encounter was marked by genuine hospitality and a commitment to excellence.One of the most outstanding aspects of our stay was the 24-hour butler service. Silvia and Guillermo were more than just attendants; they were integral to making our experience unforgettable. Their ability to anticipate our needs before we even voiced them was remarkable.Our room, Suite 1205, was the epitome of comfort and luxury. The spacious layout, combined with elegant decor and thoughtful amenities, made it a perfect retreat. The bed was incredibly comfortable, ensuring restful nights, and the bathroom was a sanctuary with its luxurious fixtures and beautiful design. Every detail, from the soft lighting to the high-quality linens, contributed to an atmosphere of relaxation and indulgence. The room also featured a private terrace with breathtaking views, providing a perfect spot to unwind and enjoy the beauty of the surroundings.The culinary experience at La Casa de la Playa was nothing short of extraordinary. The hotel offers a range of dining options that cater to every palate, from gourmet Mexican cuisine to international dishes. Each meal was a celebration of flavors, crafted with the finest ingredients and presented with artistic flair. The chefs’ attention to detail and passion for their craft were evident in every bite, making dining at the hotel a true gastronomic delight.The evening courtesies during the turn down service were a testament to the hotel’s commitment to creating a memorable experience. Every night, we were greeted with thoughtful touches, such as handcrafted treats, and personalized notes. These small gestures made us feel truly special and added a sense of warmth and hospitality that is rare to find.La Casa de la Playa is not just a hotel; it is a destination where every aspect is designed to provide an unparalleled experience. We left with cherished memories and a deep appreciation for the dedication and passion of everyone involved. If you are looking for a luxurious, culturally rich, and unforgettable escape, La Casa de la Playa is the place to be.
We're having the best time here. We still have a long way to go before we go home. The staff here can't do enough for you. I'm not going to name anyone because they are all wonderful,from the reception all the way to housekeeping. The food is fantastic and the rooms are awesome.
Excellent service from Chef 🧑🍳 Miguel from the CENtLi restaurant….!!!The Yoga Classes have a world-class instructor 👩 MiRiAM!!! Excellent and professional
Impressive. This 2 year old resort was methodically thought out in every detail. From the design to the functionality. Each suite has its own heated pool. Jacuzzi separate out side areas, day bed. Jelly fish aquarium, Apple TV and more. The level of detail extends to every facet especially the staff. You will have your own butler to contact in WhatsApp 24/7 or the phone. The food is impeccable. Each restaurant is designed and run by a renowned chef. It’s obvious they hand pick employees who are dedicated. The spa is the top tier in the world. I compliment the entire team for creating and running this resort. Thank you and we will be back.
This hotel went from being our favorite place on earth to being a living nightmare. Everything has fallen apart. Service, environment, culinary. The management team is making terrible decisions and lying to their customers.Association with Mexico Destination Club is the main problem. They are full of lies and dishonesty and are pushing a membership using false sales tactics. They will ruin what could be a truly great hotel.
It was a magical experience! Our first impression was WOW! And it was only the beginning. From beautiful architecture to the first class service, and the most delicious food we've ever had at an all-inclusive made our vacation simply the best. It is so well thought out! The design of our room was amazing and, the whole resort was impeccable.The pools were everything. We enjoyed every second of out 7 day trip! The beach was great and clean as well! It like heaven on earth. We have been to many great resorts all over. However, this one exceeded our expectations. We both agreed that we will be back here again and, again and, again and, again....... Special thanks to our amazing butlers: Massiel and David Vega. We can wait to see them again!
I have found this place through Amex Platinum and they were advertising as pet friendly. I had service dog so I thought this place would be wonderful before my dog gets any older pretty much it would be our last trip together because he is getting older: It’s been awhile I have visited Cancun since pandemic so I was pretty thrilled. We got picked up by special private suburban suv with wifi. It took us about 45 mins to arrived.When we arrived we were greeted with cold wet towels and signature welcome drinks “flamingo” it was pink drink with no alcohol and became our most favorite. (You can add alcohol)They make you sit down during check in service which is very convenient. Place was very grand with beautiful view with ocean breeze, furniture pieces were so artistic I wanted to purchase them all.SERVICE Pet owners - They do charge $150 so note that. But they do bring your dogs bed; collar and water bowl during stay.It’s a one time welcome fee and including cleaning fee for your dogs. Front desk didn’t explained to me clearly I didn’t know until manager Erick explained that it’s an only one time charge so I felt more clear about the fee.They do make you sign three long pages regarding your dog. It states that they don’t let you to take your dogs/ pet to most places.Places you can allow would be stopping at the lobby bar, walking around and beaches anywhere food is around. Which I understand.Workers here pet friendly.I’m a spa person. This is not a place for party people. I see more older generations who wants to relax and enjoy the nature.They do have sister hotels where you can go and party and explore different foods.3 restaurants but I enjoyed it. Estero is my favorite over all.Spa here beautiful, once you book spa services here they will take you to go do dry, steam and water jets to prepare your body before a body service. It was very cool experience.I would say spa price is little too high but they do use high quality products. Such as natura bisse line. During facial they use their vitamin C line. They used lots of products. It might cause irritation if you have sensitive skin, because their product contains high ingredients. I personally had been using Diamond line back home but it’s not for everyone. Honest opinion, I personally enjoyed body massage more than facial due to heavy touch. Different from hotel/spa European experience. Again, everyone has different opinions so you can be the judge.Body massage and facial coated about $1000 they do ask you to tip before your service.I spent some time here and I spoke to few workers they mostly make about $100usd every 15 days -live off tips) - please tip them even a little bit. I know there’s a lot.. but individuals workers such as house keeping..they clean your room twice a day.I have noticed, morning cleaning happens they open the mirror vanity behind the bed, evening cleaning they close it for you with daily gifts and candy.Just aware everything is included but spa,Wine tasting $45 per - person, gift shops eemergency meds additional, just little things can be extra charged.Please don’t loose your bracelet. It’s $150. much it would be.24/7 room service yes! But your butlers - (each room gets two butlers commute by alternating shifts) they are not 24/7. They do have after hour service available by a front desk; or faster service such as room service contact front desk by calling 0 in your room phone.Just aware not many of them speaks perfect English. Which is fine, but some don’t even understand do opposite instead of what you have asked for. Such as: no salt - they add more salt. Yes alcohol but they don’t put alcohol. So be patient with them just re- order if that cases. They will get it right most of times.Okay, so Amex travel has to be more details. Not all rooms comes with steam room. You need to go to wellness rooms which is other building to get steam rooms.This place is like adult Disney. Workers are always greeting saying hola. I’ll try again in the future when I visit Cancun.
Amazing Experience! If I could give them 10 stars I would. Everything is luxury, our room is so beautiful, everything is perfect. The cuisine is out of this World, the service is more than excellent, private, secluded and romantic ambiance. And then you have VIP access to all the Xcaret parks with a guide and fast pass. I couldn’t ask for anything else. I’m in love with this place and I can’t wait to come back.
An absolute delightful, romantic, secluded oasis that makes you feel at home with all the amenities one could ever want. This resort is over the top without crowds. We can’t recommend this resort enough and XCARET! has achieved perfection with their newest property La Casa La Playa
If I could give 10 stars I would. Best vacation we have ever had. The staff is truly exceptional and spoil you every waking moment. The food is to die for and never had a bad meal. I have stayed at other high end all inclusive resorts and they do not come close to the how wonderful CDLP. I literally cried when we had to leave. We can’t wait to go back! Our butler Libertad was AMAZING and went out of her way to spoil us! She made this a trip of a lifetime. Iris at the spa gave the best massage and found us by the pool to give us a neck massage. How can you top that? Our waiter Alejandro, Agustin, and Cynthia were all incredible! Sabastian was the best driver to take us to the park and airport. He made us feel so welcome. Do not miss out on this place! It’s well worth the money!
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- Hotel Xcaret La Casa de la Playa: An exclusive adults-only sanctuary offering personalized service, luxurious accommodations, and intimate experiences. Enjoy world-class dining, serene beachfront views, private plunge pools, and access to premier adventure parks.
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