Privacy Policy

Last Updated: August 11, 2025

Hotel Resort Discounts LLC (“Hotel Resort Discounts,” “we,” “our,” or “us”) operates https://hotelresortdiscounts.com/ (the “Site”). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

If you have questions, contact support@hotelresortdiscounts.com.

1. Scope

This Policy applies to information collected through the Site and forms we host or embed for trip inquiries and participation. It does not apply to information collected offline or on third-party websites we do not control.

2. Information We Collect

Contact & Account Info: name, email address, phone number.
Trip Details: dates, preferences, form responses, itinerary selections.
Communications: emails, messages you send us, and your preferences.
Device/Usage Data: IP address, browser, pages viewed, referrer/UTM, timestamps, cookies.
Payment & Bookings: we may link to third-party booking/payment providers. We do not process or store full payment card data on this Site.

3. How We Use Information

Provide and manage trips, groups, itineraries, and guest communications.
Send transactional updates (email/SMS/WhatsApp) you request or consent to.
Improve the Site, diagnose issues, prevent fraud, and ensure security.
Comply with law and enforce our terms.

4. Legal Bases (EEA/UK)

Where applicable: consent, contract performance, legitimate interests (e.g., service improvement, fraud prevention), and legal obligation.

5. Sharing of Information

We share information with service providers that help us run the Site and communications, such as:

Email/SMS platforms (e.g., SendGrid, Twilio) to deliver messages.
Analytics/hosting vendors.
Payment/booking partners when you follow links from our Site.
We may also share to comply with law, protect rights and safety, or in a business transfer. We do not sell personal information.

6. Cookies & Similar Technologies

We use cookies and similar tools for functionality, analytics, and remembering preferences. You can control cookies in your browser settings; disabling cookies may affect features.

7. Data Retention

We keep personal information only as long as needed for trip operations, legal, tax, or reporting requirements. Consent records (including SMS consent) are retained as proof of compliance.

8. Security

We use reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure.

9. International Transfers

If you access the Site outside the United States, your information may be processed in the U.S. and other countries that may have different data-protection laws.

10. Children’s Privacy

Our services are not directed to children under 13 (or under 16 in the EEA). If you believe a child provided data, contact us and we will delete it.

11. Your Rights & Choices

Depending on your location, you may have rights to access, correct, delete, or receive a copy of your data, or to object/restrict certain processing.

California/CPRA: you may request access, deletion, and information about disclosures. We do not sell or share personal information for cross-context behavioral advertising.
EEA/UK GDPR: you may withdraw consent at any time and have the right to lodge a complaint with your local supervisory authority.

To exercise rights, email support@hotelresortdiscounts.com. We may need to verify your identity.

12. Do Not Track

We currently do not respond to “Do Not Track” signals.

13. Third-Party Links

Our Site may link to third-party sites. Their privacy practices are governed by their own policies.

14. Changes to This Policy

We may update this Policy from time to time. The “Effective date” shows the latest version. Material changes will be posted on this page.

15. SMS Program Terms (Trip Updates)

Program Name: Hotel Resort Discounts Trip Updates
Sender: messages may come from +1 (888) 317-2417 or other designated Hotel Resort Discounts numbers.
Purpose: non-marketing trip communications (e.g., deposit/payment reminders, participant-form reminders, itinerary and day-of updates).

How You Opt In

Providing a phone number alone is not consent.
You opt in by checking an unchecked box next to the phone field on our trip form that states:

“I agree to receive trip updates by text (SMS) from Hotel Resort Discounts at the number provided. Msg & data rates may apply. Message frequency varies. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase.”

The form can be submitted even if you do not check the box.
When you opt in, we store your phone number, the consent flag, timestamp, IP address, and the page URL where consent was given as proof.

Message Frequency, Fees & Coverage

Frequency: varies by trip (typically up to ~6 messages per trip; additional day-of updates as needed).
Fees: message and data rates may apply.
Geography: U.S./Canada messages are sent from toll-free numbers; other regions may receive messages via alternate channels (e.g., email/WhatsApp).

Opt-Out and Help

Text STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to stop receiving SMS.
Text HELP for help, or email support@hotelresortdiscounts.com.
After you opt out, you may still receive non-SMS communications (e.g., email) related to your trip.

Consent & Marketing

SMS consent is not a condition of purchase.
We do not send marketing or promotional texts under this program without a separate, explicit opt-in.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

Quiet Hours

We avoid sending SMS during late-night hours in the destination’s local time except for urgent operational updates.

Data Use for SMS

We use your number only to deliver the messages described above and to comply with laws. We share it with our messaging provider(s) for delivery and do not sell your phone number.