Hotel Xcaret Arte Discounts & Private Rates

Check available private rates for Hotel Xcaret Arte, an adults-only, all-inclusive resort in the Riviera Maya. No promo code or timeshare presentation is required.

Adults-only, all-inclusive resort
Playa del Carmen, Riviera Maya, Mexico
Access to Xcaret parks, tours, dining, and transportation
Private pricing based on dates, suite type, and availability

Suite availability and private rates may change daily.

Can You Book Hotel Xcaret Arte at a Discount?

Yes. Hotel Resort Discounts provides access to private pricing for Hotel Xcaret Arte based on your travel dates, guest count, and available suite category. You can compare adults-only suites, Casas, included experiences, and booking terms before completing your reservation. No timeshare presentation is required.

Hotel Xcaret Arte

Address: Carretera Federal Chetumal-Puerto Juárez, Av. Solidaridad 2-Kilómetro 282 Lt 023, 77710 Playa del Carmen, Q.R., Mexico

Hotel Xcaret Arte Details and Amenities

Hotel Xcaret Arte combines adults-only accommodations, Mexican art, culinary experiences, creative workshops, wellness facilities, and access to Grupo Xcaret parks through its All-Fun Inclusive concept.

Suites and Design

✔ Adults-only suites inspired by Mexican art and nature
✔ Garden, river, ocean-view, oceanfront, and swim-up categories
✔ Contemporary Mexican design and organic amenities
✔ Suite features and views vary by selected Casa and category

Dining and Mixology

✔ Culinary experiences created by renowned chefs
✔ Restaurants, bars, rooftops, and signature cocktails
✔ Food and beverages at participating restaurants
✔ Select restaurants and exclusive venues may cost extra

Art and Cultural Experiences

✔ Pottery, textile, painting, and Latin dance experiences
✔ Creative workshops and immersive artistic happenings
✔ Architecture and décor inspired by Mexican artists
✔ Workshop availability may depend on the selected Casa

Parks and Wellness

✔ Access to participating Grupo Xcaret parks and tours
✔ Hotel, park, airport, ferry, and catamaran transportation
✔ Muluk Spa treatments and wellness facilities
✔ Pools, rivers, rooftops, fitness, and relaxation areas

Good to know: Certain restaurants, spa treatments, workshops, tours, and premium experiences may require reservations, specific suite access, or an additional fee.

Suite features, workshop schedules, restaurant access, park transportation, operating hours, and included experiences may vary by Casa, room category, and travel dates.

Access Private Rates at Hotel Xcaret Arte

Private pricing for Hotel Xcaret Arte is available for eligible travel dates and suite categories. No promo code or timeshare presentation is required.

Select Check Discounted Rates to view current suite availability and pricing for your travel dates.

Compare available suites, review the included resort benefits and booking terms, and complete your reservation online when ready.

✔ Private pricing access
✔ No promo code required
✔ No timeshare presentation or sales obligation
✔ Available suites and inclusions displayed before booking
✔ Access to included Xcaret parks, dining, and resort amenities
✔ Rates and suite availability may change daily

Restaurants at Hotel Xcaret Arte

Open-fire cooking

Arenal

Arenal serves contemporary dishes prepared with selected ingredients and open-fire cooking techniques.

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Japanese-inspired cuisine

Tah-Xido

Japanese-inspired dishes are served through different dining formats, including teppanyaki and à la carte options.

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Seafood and international dishes

Cayuco

Cayuco serves seafood and international food in an open-air setting overlooking the resort’s rivers and tropical landscaping.

View Cayuco

Market-style dining

Mercado de San Juan

A market-style restaurant with Mexican and international dishes served from food stations throughout the dining room.

View Mercado de San Juan

Yucatecan and Lebanese cuisine

Kibi Kibi

Kibi Kibi combines Yucatecan and Lebanese cooking and is reserved for guests with eligible access through Casa de los Artistas.

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Mexican cantina

Cantina Viaipy

Regional Mexican food, drinks, and music come together in a social cantina setting.

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Michelin-starred tasting menu

Le Chique

Chef Jonatán Gómez Luna presents contemporary Mexican cooking through a long, multi-course tasting menu. The experience is priced separately and requires a reservation.

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Contemporary Mexican menu

Encanta

Chef Paco Méndez presents contemporary Mexican food through a structured menu served in a smaller restaurant setting.

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Chef-led tasting experience

Xaak

Xaak offers a multi-course tasting experience built around Mexican ingredients, regional recipes, and modern cooking techniques.

View Xaak

Restaurant schedules, menus, Casa access, reservations, dress codes, and additional charges can change. Confirm the current terms for each restaurant before your stay.

Bars at Hotel Xcaret Arte

Rooftop bar

Artistas Rooftop Bar

Cocktails beside the rooftop pool with views of the Caribbean and the resort’s waterways.

View Artistas Rooftop Bar

Rooftop cocktails

Musica Rooftop Bar

A rooftop pool bar with open views, cocktails, and a social atmosphere connected to Casa de la Música.

View Musica Rooftop Bar

Swim-up bar

Piramide Wet Bar

Order cocktails and cold drinks directly from the pool in the Casa de la Pirámide area.

View Piramide Wet Bar

Pool bar

Musica Wet Bar

Poolside and swim-up drinks in the active Casa de la Música pool area.

View Musica Wet Bar

Poolside drinks

Cayuco Wet Bar

Tropical drinks and refreshments served beside the pool near Cayuco restaurant.

View Cayuco Wet Bar

Rooftop pool bar

Piramide Rooftop Bar

Drinks beside a rooftop pool with views across the resort and surrounding landscape.

View Piramide Rooftop Bar

Open-air rooftop

Diseno Rooftop Bar

An open-air rooftop setting for cocktails, pool time, and views from Casa del Diseño.

View Diseno Rooftop Bar

Late-night bar

El Deseo Speakeasy

A late-night setting for cocktails, music, and dancing after the resort’s daytime activities wind down.

View El Deseo Speakeasy

Casa de los Artistas

Changarrito Bar

Cocktails in a relaxed setting connected to the art and character of Casa de los Artistas.

View Changarrito Bar

Bar hours, drink menus, rooftop and pool access, and Casa-specific restrictions can change. Confirm current access and service times during your stay.

Explore the Casas at Hotel Xcaret Arte

Mexican design and textiles

Casa del Diseño

This Casa focuses on Mexican design, handmade details, and textile art. Guests can also take part in the resort’s textile workshop.

View Casa del Diseño

Private Casa benefits

Casa de los Artistas

Guests staying here receive access to Kibi-Kibi, a private rooftop pool, dedicated service, and the resort’s painting workshop.

View Casa de los Artistas

Pottery and central location

Casa de la Pirámide

Located near the resort’s pyramid, this Casa is home to the pottery workshop and sits close to several pools, restaurants, and shared areas.

View Casa de la Pirámide

Music and dance

Casa de la Música

This Casa is close to the dance workshop, entertainment spaces, pools, and social areas. It may suit guests who prefer a more active part of the resort.

View Casa de la Música

Spa and quiet surroundings

Casa de la Paz

Casa de la Paz is located near Muluk Spa and offers spa-focused suites in a quieter area of Hotel Xcaret Arte.

View Casa de la Paz

Available suites, workshops, restaurants, and Casa-specific benefits can vary by room category and reservation terms. Check the Casa listed with your suite before booking.

What’s Included in Your Hotel Xcaret Arte Stay

Every stay at Hotel Xcaret Arte includes premium suite amenities and access to an adults-only, all-inclusive resort experience:

King bed or two double beds in eligible suite categories
Fully stocked minibar refreshed daily
In-suite jacuzzi tub
Floor-to-ceiling windows and private outdoor space
In-room safe for valuables
Bathrobes and slippers

Guests also enjoy access to resort dining, bars, rooftop pools, wellness activities, and curated cultural experiences.

Eligible stays include access to participating Xcaret parks, tours, and transportation benefits. All included benefits and reservation terms are displayed before booking.

Hotel Xcaret Arte Discounts & Booking FAQs

How do I view private pricing for Hotel Xcaret Arte?

Enter your travel dates and the number of guests to view available suites and current private pricing. Availability and prices depend on your selected dates, occupancy, and suite category.

Is Hotel Xcaret Arte adults-only?

Yes. Hotel Xcaret Arte is an adults-only resort that welcomes guests age 16 and older. Enter every guest’s correct age when checking availability.

Can I choose my suite and Casa?

You can select from the suite categories available for your travel dates. Review the associated Casa carefully because location, workshops, restaurants, rooftop access, and other Casa-specific benefits can differ.

Are private rates always lower than the hotel’s public rates?

Private pricing may be lower for eligible dates and suite categories, but savings are not guaranteed for every stay. Compare the final price, inclusions, payment terms, and cancellation policy before booking.

What is included with a Hotel Xcaret Arte stay?

Eligible stays include accommodations, food and beverages at participating venues, resort amenities, and access to participating Xcaret parks and experiences. Exact inclusions are displayed with the available reservation.

Is airport and park transportation included?

Transportation between the airport, Hotel Xcaret Arte, and participating parks may be included under applicable reservation terms. Review the eligible airport, schedules, advance-arrangement requirements, and included routes before booking.

Is a timeshare presentation required?

No. A timeshare presentation, sales meeting, resort tour, or similar obligation is not required to access the private pricing displayed through Hotel Resort Discounts.

What Guests Are Saying About Hotel Xcaret Arte

Hotel Xcaret Arte

4.5

Based on 6214 reviews

review us on

Martha

2 months ago

I just love it here. The service was worth every penny of this resort's price tag, no matter which casa you choose.

I stayed in La Casa de Artistas, which comes with 2 pools with bars (one rooftop), a private restaurant for guests of this casa, and a dedicated butler team. Héctor, Jamie, Karla, and Frank handled everything I threw at them, from coordinated requests to the most mundane. Once you book something, it seems to go straight into their system, so they always knew where we were headed next. Every morning we got a text overview of our day. Noticing we hadn't reserved breakfast, they sent restaurant suggestions with times. On our park day, they offered to bring beach towels, told us where to grab some on the way, and reminded us of our pickup spot.

The rooftop pool/bar stole my whole day. I visited during "off season" (first week of July), so cabanas were easy to snag. The staff there brought fresh towels constantly when it got hot, checked in every few minutes without being annoying, and caught it the second my drink was low. They even came around offering sunblock and shade-cleaning, trust me, say yes to the shades. Mine came back cleaner than the day I bought them.

Every staff member, from the transportation drivers to the lady making omelets, was amazing. I never mentioned it was my birthday, but I am assuming it was in their system. My butler team brought me a treat daily, and the rooftop crew, Mariana, Christopher, Paloma, and Lucy, surprised me with a floating basket with a piñata, cake, and a specialty drink not on the menu. 😭

Lala Aljabari

2 months ago

I rarely leave negative reviews, but my experience at XCaret Hotel Arte was so disappointing that I feel obligated to share it.
From the moment we checked in, the experience fell far below the standards I expected from a Forbes Travel Guide-rated property. The welcome was cold and uninviting, and there was no sense of hospitality or genuine care for guests.
We booked an all-inclusive stay, yet we found ourselves going hungry more than once. On our first night, we ordered room service, and after waiting over 2 hours and 20 minutes, we eventually canceled the order because it was so late and we were exhausted. Shockingly, despite canceling it, staff still knocked on our door at 1:50 a.m., waking us up to deliver the food. That was incredibly frustrating and showed a complete lack of communication between departments.
The following day, we had a reservation at Encanta restaurant. Unfortunately, our server’s attitude made the experience even worse. She was disrespectful, moved our personal belongings around the table without asking, and failed to communicate with us in a professional or courteous manner. It left us feeling unwelcome rather than valued as guests.
The biggest disappointment came on our final day. We were clearly informed that our checkout was at 7:00 p.m. and that our all-inclusive benefits would remain available until then. However, when we went to have dinner around 6:00 p.m., we were suddenly told that because we were checking out that day, our dining privileges had already ended. This directly contradicted what we had been told earlier. Instead of acknowledging the confusion or trying to resolve it, the staff treated us poorly and offered no solution. As a result, we spent the last day of our vacation without dinner.
For a hotel that promotes itself as a luxury, all-inclusive resort—and one recognized by Forbes Travel Guide—this level of service is simply unacceptable. Hospitality is about making guests feel welcome, respected, and cared for. Unfortunately, throughout our stay, we experienced the exact opposite.
I hope management takes this feedback seriously and addresses these issues because no guest should have to leave a vacation feeling disappointed, hungry, and frustrated.

Desiré DiBenardo

7 months ago

Wow, this resort is heaven on earth. From the second we arrived on the front drive I knew we were in for a treat. Welcomed with lavender infused oshibori towels and tropical treats, I immediately began to relax.

One of the first things to note is you will rarely walk past a single employee who will not warmly greet you throughout the day. The team here feels genuine, like they truly enjoy their jobs and the people they work alongside. With that, service here is top notch, they anticipate your needs throughout your days and slip in and out seamlessly to meet every need.

The food and drink is plentiful! At every turn there is another option or another neat "secret" spot to take in the views and sip on a tropical treat. And the activities offered seem somewhat endless on a less than week long trip. The ones we did were spectacular but this is a make your own adventure type of place, so each experience will be unique.

A few extra special people really made our trip special and I'd be remiss not to shout them out! Keven, Brenda and Sergio on the Casa de la Pirámide rooftop pool were amazing and made us feel right at home. Spending time up there was more like hanging out with some new friends with the best host skills ever! We couldn't get enough; between the company and the sweeping views, the wildlife visitors and the 5 star service, I could have spend my entire trip lounging here.

I hope to return, sooner than later. This place really exceeded my expectations on many levels and I appreciate the focus from the team to all their guests to truly relax and just take in a beautiful new place!

Gina Catapano

7 months ago

10/10 – Perfection from Start to Finish
This was, without question, one of the best hotel experiences we’ve ever had — and we travel a lot.
From the moment you arrive, everything at Xcaret Arte feels intentional, elevated, and genuinely special. The design is stunning, the atmosphere is relaxed yet luxurious, and the adults-only concept makes the entire property feel calm, refined, and indulgent.
The food alone deserves its own standing ovation. Every meal felt restaurant-worthy, not “good for an all-inclusive” — just flat-out excellent. Thoughtful menus, incredible presentation, bold flavors, and fresh ingredients across every venue. We never had a mediocre meal, snack, or drink the entire stay.
The service is exceptional. Warm, attentive, professional, and truly welcoming. Staff members go out of their way to make you feel cared for without ever being intrusive. It’s the kind of service that makes you feel instantly relaxed because you know everything is handled.
The rooms are gorgeous — spacious, beautifully designed, quiet, and incredibly comfortable. Immaculately clean, with details that make you want to linger instead of rush out the door. The beds are perfect, the views are stunning, and the overall vibe is serene and sophisticated.
The pools are spectacular. Each one feels distinct, uncrowded, and beautifully integrated into nature. Whether you want peaceful and quiet or social and lively, there’s a perfect pool for every mood.
And then there are the parks — absolutely unreal. Having seamless access to world-class experiences, transportation included, is a game changer. Every park is beautifully maintained, thoughtfully designed, and unlike anything else out there.
The biggest compliment we can give?
👉 We booked our next stay at check-out.
Xcaret Arte isn’t just a vacation — it’s an experience we can’t wait to repeat. Truly unforgettable.

Solid Roofing

7 months ago

Incredible experience! ABC Supply invited Solid and we are sooo thankful they did. This place exceeded all expectations. It is not the typical “all inclusive” spot. We stayed busy everyday and still didn’t get to all of the parks! Strongly recommend Xplor! We are booking another trip here for next January and this time we are brining the whole family. Such GREAT memories. See pics and videos..

Emre Ozsut

8 months ago

Hotel Xcaret Arte is absolutely amazing. The property is spotless, beautifully designed, and incredibly well maintained. Every single team member we encountered was friendly, welcoming, and genuinely happy to help.

The butler service was truly life-saving and made our stay seamless—special thanks to our butler, James, who went above and beyond for us, along with the rest of the amazing team.

Every meal we had was delicious, with outstanding quality and presentation. We also had the pleasure of meeting the Chief Hotel Officer, Akis who was extremely friendly and kind, which says a lot about the culture of the resort.

I highly recommend Hotel Xcaret Arte to everyone. This place sets the standard for luxury and hospitality.

Zan Lee

8 months ago

This review is for hotel Xcaret Arte specifically. I went to all the parks and visited Hotel Xcaret Mexico as well but I stayed at Arte so this review is specific to that. I just got back from spending four nights down there and I can honestly say I had a wonderful experience. It is a bit expensive, we spent about $1250 per night for the jump in river suite which basically means you can open your door and jump in from the deck into the river and swim, which we did many times, and also we added the Art Aroma Foodie Pass which grants you access to all 30 restaurants (one being a 1 Michelin Star which we had dinner at our first night included with this pass) at Xcaret Mexico as well.

The price is very high because everything is included breakfast, lunch, and dinner as well as drinks and all sorts of other items. There are extras you can add on such as massages and merchandise, but they do a really great job including everything in the price and delivering very high-quality service.

I did have one issue with billing in that I kept getting an automated false charge to my card, but the front desk was helpful in dealing with it, and it was sorted out by the time I left, aside from that the service was top-notch and the grounds of the resort are really beautiful. I would say my favorite part was swimming in the river that surrounds the entire property and finding many hidden waterslides all around. The rooftop pool at Arte is also really nice. It has great views of the whole property.

Staying here gives you access to all of the parks and we did all of them however we ran out of time to see Xenses. That itself is a great deal and the real reason you would stay at this resort. You can go to the beach and all sorts of other places on the grounds too, but having access to all the parks and the many activities is the real bonus. They also have shuttle service to and from everything so it’s really easy to get around. I think this place is especially nice given because Arte is for adults only or if you want to travel with kids and swim with them and all that you can stay on the Xcaret México side. I would highly recommend and I would visit again in the future.

JA Rios

8 months ago

4 Star Review of Xcaret Hotel and Its Parks

My experience at Xcaret Hotel was amazing overall… a solid four stars. The property is beautiful… the atmosphere is relaxing… and the staff works hard to make every guest feel welcomed. The food options were good and the rooms were comfortable, giving that peaceful vacation vibe that helps you unwind right away.

The Xcaret parks were the real highlight… each one offered something unique. Whether it was the underground rivers… the cultural shows… the wildlife… or the adventure activities… every destination had something exciting to offer. The parks were clean, well organized, and full of memorable experiences.

The additional side destinations were also worth it… from the cenotes to the beaches to the special tours… everything felt like a complete package of nature, adventure, and culture.

My only real complaints are about the room charging system and the room service. The bracelets are supposed to let you charge purchases directly to your room… but they never worked for us. Anything we tried to buy had to be handled manually, which was frustrating since this feature is advertised as a convenience. Room service was also very slow… sometimes taking up to two and a half hours to arrive.

If they fix their charging system and speed up room service, this place could easily earn five stars. Overall, though, the experience was incredible and I would definitely return.

Sofia Sanchez

8 months ago

In my experience the hotel is the best hotel on the Rivera Maya, the experience is very amazing and the viuws are very beutiful. When you arrive to the airport the experience Starts and the staff makes you feel at home. The hotel has ten restaurants and all the food was delicious. All the hotel is very clean, and the rooms and the hallways smell delicious. I dont recommend it on holiday season and go whit children becouse you cant do all the activities. There are a lot of activities to keep you entertained. I will definitely return for my next vacations, and i highly recommend

Holatour Cancun

9 months ago

Last September, I stayed with 40 people of my clients.
Their assigned rooms were in categories that didn't guarantee twin beds. I went the day before the clients arrived to confirm their room categories. About 10 rooms had to have their beds changed.
Alejandra, who worked at the check-in desk at Casa de la Musica, resolved the issue quickly, professionally, and with great care. Brava!

I don't need to repeat myself about the high level of service and quality of the food at this hotel.
I won't keep it a secret that I ate several plates of sushi and sashimi at the lunch buffet.

The eco-friendly bags provided in the rooms were cute and convenient, but the ink on them stained my clothes. The entire experience was great, but I'm sharing this one regret.

I run a travel agency in Cancun. I encounter countless hotels and services in the area every day. Of all the options, I can say that Xcaret Arte's approach was the best.
I continue to share my experience with clients and recommend this hotel.

Caroline Kuehling

9 months ago

This was my first experience with an all-inclusive resort. Hands down, I'd go back in a heartbeat. As of Dec 2025, I believe I read that the resort was only 4 years old at the time we stayed there, so it still felt very new. I think the highlight of this resort is the staff. They were so kind and attentive and deserve all the praise. Check-in makes you feel VIP, and even upon check-out, they still ensure you're taken care of even until you reach the airport (transport to and from Cancun is included)! The rooms themselves were also fantastic, with all the trimmings of a 5-star hotel. On top of that, they give you a ton of free stuff: branded tote bag, cute house slippers (not the boring white ones), reusable water bottles, etc. I haven't even hit on the included excursions/parks. I docked one star because the food quality was very hit or miss. Room service fare was consistently awful, and I found most of the reservation restaurants to over-salt their food. But the buffets were great and they obviously shined in their Mexican food offerings. Lastly, I would like to see more effort in their sustainability practices - there was a crazy amount of one-time plastic cup usage for mixed drinks. With the sensitivity of that marine area, it'd be good to see them make more effort in that regard. Highly recommend.

Dee Garcia

10 months ago

Hotel Xcaret Arte is an incredible experience from start to finish! The moment we arrived, we were blown away by the stunning design—modern, artistic, and full of thoughtful touches that make the hotel feel both luxurious and unique. Every corner feels like its own little work of art.

The rooms are spacious, comfortable, and beautifully decorated, with breathtaking views that make it hard to leave your balcony. The attention to detail in both design and comfort really sets this hotel apart.

The dining options were also fantastic. Each restaurant offered a different culinary experience, from traditional Mexican flavors to international dishes, all presented beautifully and bursting with flavor. The all-inclusive offerings were generous, and the quality of food exceeded expectations.

What really stood out was the level of service. Every staff member we encountered was friendly, attentive, and genuinely seemed to enjoy making our stay special. The activities and experiences offered—both in and outside the hotel—made our trip feel effortless and full of adventure, from relaxing by the pools to exploring the cultural and natural attractions nearby.

Overall, Hotel Xcaret Arte is not just a hotel—it’s an experience. Between the artful design, exceptional service, amazing food, and unique cultural experiences, it’s a place I would return to in a heartbeat. This stay truly exceeded all expectations and made our trip unforgettable!

Emily Moore

10 months ago

Just got home from our honeymoon here and it’s the most incredible resort we’ve ever stayed in. Every corner is stunning, the food was amazing, there’s lots of different pool areas to choose from. The staff couldn’t have been more helpful, the room was amazing and we booked the cheapest option. Comfiest best I’ve ever experienced. I think some of the negative reviews are unreasonable, I don’t think the staff could have been any better. It’s the perfect combination of relaxing, adventure and a bit of partying around the main pool when there’s a live band and at the speakeasy and Catina at night.

A special shoutout to Martin who conducted our Xenotes tour, he was amazing, and Alan from Tah-Xido restaurant stood out with his amazing service at dinner.

Cristina Morrell

11 months ago

⭐️⭐️⭐️⭐️ A True Bucket List Resort — Excaret, Playa del Carmen 🇲🇽

We just spent a week at Excaret Resort in Playa del Carmen, and it was honestly one of the most beautiful places we’ve ever stayed 🌴✨ — and we’ve traveled quite a bit! I rarely go back to the same destination twice, but this one is a must-return experience. 💯

🍽️ The food was absolutely incredible — every restaurant had its own unique flavor, world-class presentation, and Michelin-star-worthy dishes 👨‍🍳. The mixologists were on another level 🍸 — no two drinks were ever the same, each one crafted with creativity and flair.

🤍 The staff were some of the friendliest people I’ve ever met — so kind, welcoming, and over-accommodating. Every few feet, someone greeted us with a warm “Buenos días” or “Buenas tardes.” It made the entire resort feel alive with joy and gratitude 🌞🌺.

🏖️ The natural beauty of this place is breathtaking — crystal-clear rivers you can swim or kayak through 🚣‍♀️, endless white-sand beaches, and lush jungle all around 🌿. The hydrotherapy spa on our last day was pure heaven 💦 — water so clear it looked invisible!

🏝️ Six different rooftop decks, each with infinity pools, incredible meals, and signature drinks — every view felt like a postcard 📸☀️.

And for the adventurers — six amazing parks included 🎢: underwater caves, zip-lining through the trees 🌳, and even a yacht ride across to Cozumel for the day ⛴️.

This trip checked off so many things on my bucket list ✅.
Bravo, Excaret… truly BRAVO! 👏🌅💫

Amita Patel

11 months ago

Our group of 23 ladies spent over five months planning a stay at Hotel Xcaret Arte, expecting a smooth and memorable experience. Unfortunately, what we encountered was disorganized service, poor communication, and constant disappointments.

From the start, transportation was a mess. Despite providing arrival details well in advance, we waited over an hour for the shuttle after already waiting 45 minutes for luggage. The same lack of organization carried through the rest of our trip.

Dining was especially frustrating. At Chino Poblano, our group was split at different tables, and the pre-set menu offered only beef and pork, something I specifically requested to change months earlier to chicken and fish for our group. At Asian Teppanyaki, the waitress asked us to leave before we were even served dessert. At Encanta, our entire group was seated outside in 90 degree heat while the air conditioned indoor section remained mostly empty.

Basic customer service was consistently missing. Cafe staff ignored guests until you stare them down. Park transportation showed favoritism, asking us to wait aside while other large groups boarded first (despite us arriving earlier). At checkout, the front desk did not offer a single thank you, despite each of us paying close to $3,000. To make matters worse, the associate I had coordinated with for months, Ariadna, blocked me rather than addressing any of our concerns.

The property itself is beautiful, but the service and management are terrible. Staff were untrained, unhelpful, and dismissive. Requests were ignored or endlessly delayed. For the price, we expected professionalism, respect, and courtesy and instead left feeling unwelcome.

Until Hotel Xcaret Arte invests in better leadership, staff training, and genuine guest care, I cannot recommend this resort. Choose a place that values your time, your comfort, and your business because here, we were made to feel like none of it mattered.

Erik de Water

11 months ago

The room was amazing: large, with a balcony with great views, and a jacuzzi. The food was perfect and consisted of a great variety of authentic Mexican food for breakfast, lunch, and dinner. There are several Xcaret parks nearby with free transportation, including a water park/zoo and a park with optical illusions. Staff was friendly and helpful overall, although I did have one poor experience our first day when 3 different staff members at the breakfast buffet ignored me when I tried to order in Spanish and I had to involve a manager to get my eggs and crepe. The only downside was the very slow and inefficient check-in and check-out process. There is no option to simply drop your keys in a box or leave them in your room when checking out. We had to wait in line for 30 minutes and missed our original bus to the airport because of this. Fortunately, there were no lines at the airport, otherwise we would have missed our flight. There were several staff members with iPads available, but none of them were allowed to help speed up check-out it seems.

Song-Eun Jung

12 months ago

I previously stayed at the Sweet Garden/Adult zone.
When I stayed at Sweet Garden, I was very satisfied with the room service, cleaning, and overall room condition.

However, my experience at the Artista section was not satisfying. The room smelled a bit old, and there were fruit flies in the bathtub. The cleaning was not done as thoroughly as it had been at Sweet Garden, and the reception staff at Artista were unfriendly.

That being said, most of the staff overall were very kind, and this is still a hotel I would like to come back to.
I think the staff at the Artista section need some retraining.

Nicole

1 year ago

Amazing! The beautiful environments they've created, impeccable service, and incredible food would be enough for me to give it more than 5 stars if I could. But add in the inclusion of the Xcaret parks, and that sends the entire experience way over the top. Came with my 21 y.o. son & 16 y.o. daughter and they loved it too. This has become my new favorite place to vacation, and I'd love to come back.

Taylor Anthony

1 year ago

minutes ago on Google
Words can’t describe how amazing my experience here was. 11/10!!! I also want to recognize Samuel Mateo. We visited the main buffet often and Samuel was our server almost every day. He provided the most professional, prompt service we’ve ever received. He was so friendly, polite & consistently made sure we had everything we needed. He remembered us after meeting once & went out of his way to ask us questions about our experience every time we’d see him. He is a fantastic employee & deserves recognition for his efforts! Thank you so much, Samuel! You made our experience at Xcaret even more fantastic!

An Nguyen

1 year ago

Hands down, the best hotel I’ve ever experienced in all my travels. The entire property feels like a living art gallery, with real artwork thoughtfully placed throughout. The rooms are equipped with cutting-edge technology, and the buildings are crafted with meticulous attention to detail—truly an architectural masterpiece.

With 10 exceptional restaurants, a private beach of white coral sand, and crystal-clear blue water, every moment here feels like paradise. The beach design, seamlessly connected to a tranquil river, is absolutely breathtaking.

The spa offers outstanding service, and every staff member is genuinely kind and helpful. From the food to the drinks, everything was simply delicious.

This was more than a vacation—it was an unforgettable experience.

Bea Hernandez

1 year ago

My husband and I came here for our honeymoon last week and overall it was an amazing experience. We had the best time from entering the resort. Everyone was so welcoming, the service was amazing especially from our butlers we had. The food was the BEST, we ate so much. The workers here really TAKE CARE OF YOU. Even at the pools the service is the best. Overall it’s a beautiful resort so many things to do!! The only reason I gave it a 4 star instead of 5 star is because at checkout time it seemed like no one wanted to help us. We were running late for our shuttle and just needed to return our bracelets and check out. First there was only 1 person working the service desk while there were 5 other workers just standing around doing nothing when they could’ve assisted us. We were in line waiting for our turn then one of the worker ladies decided to help a couple checkout who was in line AFTER US. She was told by another worker we were in line first but she didn’t care. That was really terrible service and did not appreciate it, didn’t understand why it took so long to get help. The worker who didn’t want to help us is below, didn’t get her name was wearing a purple hair tie. A nice lady named Aritzma I believe helped us and was very nice. Other than that I would recommend this hotel just need more workers to help when checking out and better service at that.

Sherry Cheng

1 year ago

We truly enjoyed our stay at Xcaret Arte. The room, service, food, activities are all 10/10. We had such a fantastic stay and already made plans to come back next year! The attention to detail truly makes a difference and this is one of the best trips we’ve ever had. Xcaret Arte is so special and you won’t regret your decision to come here. The place is very luxurious, so it’s a bit more expensive than the average AI resorts but it’s worth every penny!

Helena Li

1 year ago

Stunning Design, a Few Stumbles:

From the moment we arrived at Hotel Xcaret Arte, we were in awe. The architecture is breathtaking—like walking through a dream carved out of stone and jungle. Everything feels intentional and artful, from the soaring archways to the handcrafted details tucked into every corner. The interior design is just as impressive—earthy, bold, and full of character. It’s not just a resort; it’s a full-on aesthetic experience.

But while the space wowed us, the service was a bit of a mixed bag. We met some amazing staff—genuinely kind, attentive, and full of warmth—but others seemed inexperienced or not quite up to the resort’s high standards. It didn’t ruin our trip, but it did break the flow at times.

Food-wise, we were a little underwhelmed overall. While there are a good number of restaurants, we found ourselves wishing for more elevated dishes. True fine dining aficionados may find the menus lacking in complexity and high-end ingredients: think less lobster and premium steak, more comfort with flair.
That said, the Chinese-Mexican fusion, Chino Poblano, and the Japanese spot, Xaak, completely blew us away! Easily among the best meals we’ve had on vacation. These two restaurants are absolute standouts, delivering bold, unforgettable flavors and exceptional presentation that rival world-class urban establishments.

erin dillon

1 year ago

We just returned home from our amazingly breathtaking vacation. Hotel Xcaret Arte was beyond our expectations. As an artist, I felt like we were staying in a museum, where I could see exquisite pieces whenever I chose. My husband loves all food and he had no complaints; everything was delectable and delicious. The staff went above and beyond to make us feel welcome. I highly recommend this magical hotel in Mexico.

Alyssa Véronneau

1 year ago

We were given a room upgrade since it was a graduation celebration. We loved the location of the hotel; the grounds are huge, but beautiful. We got lost the first day!

We LOVED the food. I had read several reports of food poisoning and we didn't get anything. This was the highlight of our stay.

The quality of service from the staff varied from place to place, but we always had good service.

However, I was disappointed with the rooms. The housekeeping needs to be improved, the mattresses are not comfortable, and the walls are not soundproof. We had construction at 2 a.m. on the roof of our room. We unfortunately didn't get a full night's sleep during our stay... For room service, the wait is very long, and they forgot my order.

The price is worth it if you go to the park that is included, but if you don't go, I recommend other places, although I really liked it!!

Tish Tigz

1 year ago

My wife and I stayed here in the fall. What absolutely amazing. Nothing like it! I have traveled all around the county to different all inclusive resorts and nothing even comes close to xcarate. It’s like you’re in another world. The grounds are incredible and the service is top notch! Plus most of all the parks are included which it makes it that much better. Of course it’s more expensive the most of the all inclusive resorts out there,.,, but it’s true you do pay for what you get!

Fabio

1 year ago

Love this all-inclusive resort. You feel immersed in the Mayan jungle at times.There are lots of outlets to wine and dine. Make sure to make a reservation and plan your stay. It is also very safe. They do provide Suttle service from to and from the airport. Just wish Uber would be available as the taxi service can get pricy if you are planning to leave the resort for any reason.

Jay Goodman

2 years ago

The food is above average for it being all inclusive and the amenities are over the top- four rooftop pools (with one being exclusive), three swimup pool bars, along with access to the ocean and a gorgeous lagoon. The parks we visited were also pretty nice.

Now here are my cons...like every adult all inclusive.....this resort attracts all kinds of people and sadly, I was disappointed with the behavior of some of the other guests. The rooms....while nice and cozy....don't have proper insulation when loud and obnoxious neighbors constantly woke us up at 3AM. We also had some drunk random people bang on our door while we were trying to sleep. For the amount paid, this type of discomfort is completely unacceptable.

The check-in staff needs to to be much more transparent about noise by asking their guests if they prefer to stay in a quieter part of the resort, and as a general policy have 'Do Not Disturb ' signs that could be put outside each room to foster privacy. I've never stayed in a hotel with my door being banged in the middle of the night until now. While they try to make everyone feel like VIPs.....this strategy backfires by encouraging self entitled guests to disturb other guests who want piece and quiet at night. Hotel Xcaret needs to do a better job setting higher standards for their self entitled guests for me to ever come back and recommend other travelers to stay here.

Norma Martí

2 years ago

A gem of a hotel, if you plan not to go out I highly recommend it to make it worth the expense.

S. Forootan

2 years ago

Terrible front desk and reservation assistance. Really bad basic customer service.

Fee G

2 years ago

This place is exactly how the pictures from the site . Absolutely beautiful resort I stayed on the Artis side adult only for 3 days 4nights
Everything included is def worth it
I just wished my butler was more informative on activities and what’s going on during the days , since it was my birthday I stated this before I arrived and during my stay .my room was only decorated last night I was there the restaurants do not sing happy birthday which was weird .
My room was the river jump nice view but they are fishes in the water if you don’t care then jumping in isn’t a problem. My only main complaint was the Bed was NOT comfortable it’ was def hard and worn .
Food was good in every restaurant
Resort was too big to explore in 3 days . Def would visit again but plan everything in advance

Yliana Beltran

2 years ago

The hotel is spectacular, its food and drinks are first class. The rooms are very comfortable, the restaurant concepts are incredible. It's a shame that they have such terrible service, the concierge made mistake after mistake in our reservations, the staff in general does not have the slightest spirit of service, they deny everything, they make you waste valuable time on your vacation and ruin how perfect the guests' stay could be. I hope they train them so that their attention to guests is friendly.

Nicolas Ramos

2 years ago

Negative: Someone tried to sell us a timeshare about 5 times a day. Almost every single hotel employee saying "Goodmorning", "Hello", quickly transformed the interaction into an attempt to sell their vacation club. It got to the point where we were permanently on edge about any staff member speaking to us at all because it was all an attempt to sell a timeshare. I feel rude but I found that it was best to ignore the employees existance because it wasn't worth the waste of my time to deny attending a presentation multiple times a day. Even at check-in, they offered "free breakfast" (breakfast is already "free" at the buffet and all the restaurants), and offered free massages and a tour of the property. It's only revealed later that it is for attending a multi-hour presentation.
Additionally, no one told us ahead of time that we needed to make restaurant AND bus reservations before we even arrived at the resort. Instead, we learned once we arrived at Xcaret that almost all the nice restaurants were completely reserved for our entire duration of the stay. We wound up just having to eat the buffet most meals. Also, the earliest available shuttle bus trips were like 11am since we didn't know we had to reserve ahead of time. Getting to somewhere like Xel Ha at 10am and learning the available bus return times was like 3pm was awful. We wound up just taking a taxi back rather than shortening our park visits.

Positives: all the parks are a lot of fun. The picture package makes saving memor8es really easy. I could eat at the Arte buffet everyday of my life, it's quite delicious. The cenote and Chichen Itza trip was great.

Overall: I'd like to visit the Xcaret parks again but I think I'd avoid the hotel. Too many attempts to sell vacation packages, no warning to make reservations for the free park shuttles nor the nice restaurants.

Perhaps a recommendation is to tell the random staff interactions that you're already a part of the vacation club. Maybe that will make them leave you alone. I just told them I have no money.

Emily

2 years ago

Room service food sucks but if you can’t eat it they’ll make you wait 3 hours to order again. Staff do the bare minimum and aren’t concerned about complaints. Pics attached of steak and “charbroiled romaine” Caesar salad with 3 pieces of cold packaged chicken slices. There is also a little bit of pretending to not know English when we need something. No offer to make anything right. Had to ask to be moved rooms because the door has no soundproofing so people keep waking us up but they can’t do move us until tomorrow. We have to check out of our current room and then wait for 3 hours to use the next room. Wtf? Tried to rope us into a timeshare presentation in a pushy way. Couldn’t find the lounge/free shuttle at the airport when we landed and no one would help us. No signs anywhere. We called the front desk 3 times and no one answered. Ended up paying $200 for a cab. Paid for a swim up room which is just a tiny wading pool with two chairs in it. Overpriced and a waste of time. We have been to some amazing hotels and this just isn’t one of them. Our trip is non refundable (15k) but we are considering going home early anyway.

Jen Coen

2 years ago

We arrived at Xcaret Arte with no expectations, having heard little about the resort despite our frequent visits to Cancun and Playa del Carmen. But from the moment we stepped out of our transportation, we were enveloped in a world of artistry and passion.

The architecture—grand, bold, and breathtaking—felt like a love letter to creativity. Every detail, from the curated room amenities to the delicate chocolates left in little boxes each night, was intentional and deeply moving. Art wasn’t just displayed; it was woven into every space, evoking a sense of wonder and emotion at every turn.

And the food—where do I even begin? Each meal was an experience, a carefully crafted journey through flavors and textures, heightened by thoughtful wine pairings. Even the buffet—the Mercado—was no ordinary spread. It transported us straight into the heart of a vibrant Mexican market, rich with authenticity and soul.

Throughout the resort, performances brought Mexico’s history to life in the most captivating ways, immersing visitors in the country’s stories and traditions. It was more than entertainment—it was education wrapped in beauty, a gift to those experiencing Mexico for the first time.

Then, there was the spa. I have never been in a more breathtaking space. Nestled within natural caves and overlooking a vast, serene lagoon, it felt like a sacred retreat. The kindness of every staff member made it even more special, but the two incredible women who provided the Desert Sage treatment and massage truly made our day. The two-person spa room was a dream—a sanctuary of peace, beauty, and restoration.

Xcaret Arte is more than a resort; it’s an experience, a masterpiece, a place that lingers in your heart long after you leave.

Rafael Acuña

2 years ago

Hotel is nice but service is terrible, really not worth it. Prefer going to Secrets hotels for outstanding service.

Kevin Lader

2 years ago

Booked a 4 night stay at Xcaret with my wife… cost for four night $6k… not the most expansive but no where near the cheapest… Hotel is aesthetically pleasing… Took 40 mins to check in… yeah 40 mins… when we got to the room it was full of bugs… have video and pics… went to ask for another room… said they had a standard room but no refund for the different cost of the room or they would fumigate the room and we could stay there. No sorry nothing… i said okay we’ll take the non bug room and he said to wait in the bug room for the manager…My wife and I have traveled all over and stayed in hundreds of hotels… never had this happen…. I don’t care what the reviews say avoid this place like the plague.. Photos are of one section. FYI.

Shirl Shirl

2 years ago

We were there in early December 2024.
Pros: gorgeous hotel with top notch service by the hotel employees. As soon as you come into the lobby, they greet you w lavender scented towels so you can be refreshed.
We had a garden view, which was nice. As the hotel is fun inclusive, it means that you are provided alcoholic and non alcoholic beverages in your mini fridge. Each day, they bring you a small gift.
Not really a con, but we had higher expectations when it came to the cuisine. I would say it was a solid 4/5.
We ate at a few restaurants and the food was consistent, 4/5. The desserts were also ok.
Overall, a fantastic experience. I'd go back in a heartbeat. Lots of things to do. Enjoy your time there. Wake up early to catch the sunrise, go out to the beach to enjoy the sunset. Lots of food options and lots of beautiful memories to create 😍😍💝

Tiffanie Farsad

2 years ago

FOOD POISONING EXPERIENCE - WE LEFT EARLY!

Hotel Xcaret Arte didn’t meet expectations. The property was beautiful, with stunning architecture and River Spa Suite worth the upgrade.

However, the food quality was disappointing—much worse than other resorts in Riviera Maya. Both my friend and I got food poisoning from different dining experiences, forcing us to leave early. The in-room dining options were limited and took 40 min for a bowl of pasta during non-peak dining hours.

Customer service was subpar. The onsite doctor didn’t respond during business hours, and the front desk staff showed no concern when we reported the illness. They even tried to get us to sign a waiver forfeiting our refund, which we refused.

On a positive note, the spa, housekeeping, and restaurant staff were excellent.

Overall, I would NOT recommend this resort to others.

Rodolfo Flores Hinojosa

2 years ago

The overall experience is questionable, but has a major flaw for activities that require prior reservation and restaurants. Most restaurants that require reservation are 1/2 to 3/4 empty, this is a very common problem for restaurants that allow reservations for free but have guests that do not show up and, translate into horrible experience for those who are unable to reserve. We have been trying to reserve for 4 days and no success because they keep asking show up at 5pm but guess what? at 5pm you are doing another activity.

They claim many cousines but you cant even enjoy them, so whats the point? They claim all inclusive fun but you cant even reserve certain pre-sold out activities, so...? We actually paid lots of extra activities simply because xcaret didnt have them available (booked out).

Very simple solutions:
*Higher priority queue vs reservations (this is highly adopted on highly demanded restaurants)
*Allow takeout for highly booked restaurants
*Allow online reservations vs mandatory in person.

Lin Li

2 years ago

Stupid place, only provide taxi if you don’t have flight confirmation(I WANT BUS). Remember to lie with them if you want uber from airport to next location.
And RACIST to all the people who don’t speak Spanish.

Yoshimar Facundo Vinalay

2 years ago

A complete experience, everything of excellent quality, I would return without a doubt

sirleny betancourt

2 years ago

Instalación súper bellas

Loving Life

2 years ago

This place is amazing and is next level. They couldn't make a dirty monkey. But one restaurant Arenal actually took the time to get the ingredients to make the drink. It was amazing

Juan Banda

2 years ago

Expensive but worth it

Stephen Fresta

2 years ago

Arte is a step up from Xcaret's slightly older Mexico hotel next door, but the real benefits here are a quieter resort (adults only) and some exclusive beach access. Much like Xcaret Mexico, access to all of Xcaret's parks free of charge is their greatest value.
If you have a choice between the two hotels, it's definitely a better experience at Arte. There are rooftop pools for each casa, which are also incredibly convenient. Service was top notch.

Almost everything Xcaret touches turns to gold. I hope the quality continues -- we've been to the hotels several times now, and will be going back.

Special mentions to Jorge in Casa Diseño who got us a room upgrade, Teresa at the rooftop pool there, and Carime at Casa Fuego's Fuego restaurant who is always an absolute pleasure to chat with.

Rooms are 4/5 only because some don't get quite cold enough for us, and the beds are mediocre. Love the technology in the rooms however.

Melissa June

2 years ago

My husband and I were here for our 1 year anniversary. The room was amazing. The food is some of the best authentic Mexican cuisine that he has ever tasted. The staff was extremely helpful and accommodating.

We took a tour to Chechen Isa during our stay. The tour guides were very friendly, knowledgeable and a pleasure to be with for 12 hours.

The only downside is that it is an hour drive to the airport. However they do give free transportation to and from.

Tasha Johnson

2 years ago

I’m not even sure where to start…however, I was extremely let down by Hotel Xcaret Arte. I do realize that everyone’s expectations are different but I’m so amazed at the number of positive reviews. My husband and I stayed in the Artistas building with an ocean view, swim up suite on the third floor. I want to start by saying we tipped very well and tipped pretty much anyone we came in contact with. Although, we did NOT leave a generous tip at the end as we had planned due to the lack of good service.

Our butler, Emer, started off amazing but quickly fell flat like his counterpart Martin who wasn’t of much help from the very beginning. The communication between butlers seemed to be non existent making it hard to make “successful” requests depending on who was on duty. Please keep in mind our requests were extremely reasonable and included escorting us to dinner on two occasions (butler arrived late on one occasion), two requests for bubble baths (butler arrived after we already returned from dinner to complete the request on one occasion), assistance with placing room service orders (breakfast for our final morning was never placed according to room service). Turn down service was only provided on two of our four nights and our room was never actually cleaned properly. Just fresh towels and sometimes linen when they actually came.

The lack of attentiveness and attention to detail was sorely missed. I felt as if they needed to be prompted on most occasions and even then they did not deliver. I will never go back! There are better luxury options available such as Four Seasons, Sofitel, Conrad or similar hotel chains. This is simply my opinion.

As for the property, the hotel itself is absolutely stunning. The layout is a bit poorly constructed and quite a bit of walking is required, no golf carts or other forms of transportation throughout the resort. I do want to give a shout out to one of the gentlemen at the Artistas Rooftop pool as he was extremely attentive and helpful. The ceviche and chips and guacamole are simply amazing!! There is construction work going on in the wee hours of the morning, so if you are a light sleeper like me be prepared to hear hammering at the worst possible times. The walls are also extremely thin. You can hear everything and everyone out in the hallway. The busses to and from the parks are overcrowded and not really what I expected.

Again for 1k or more a night, I feel we could have or shall I say should have had a much better experience. If you are truly looking for luxury, be sure to explore all of your options.

Diana Gomez

2 years ago

I love it

Dayana Vanessa Lopez Moreno-Torres (Yani Soul Store)

3 years ago

I recently had the pleasure of staying at the Xcaret Art Mexico hotel, and it was an amazing experience from start to finish. The hotel itself is a work of art, with beautiful architecture and design that incorporates elements of Mexican culture.

The staff were incredibly welcoming and helpful, and they went out of their way to make sure we had a comfortable and enjoyable stay. The rooms were spacious and clean, with modern amenities and comfortable beds.

One of the highlights of our stay was the on-site art museum, which featured incredible pieces from some of the most talented artists in Mexico. The museum was well-curated and offered a unique glimpse into the rich cultural heritage of the country.

The hotel also offered a range of activities and amenities, including a spa, multiple swimming pools, and several restaurants serving delicious food.

Overall, I would highly recommend the Xcaret Art Mexico hotel to anyone looking for a luxurious and culturally rich vacation. The combination of stunning architecture, world-class art, and excellent service make it an unforgettable experience.

Emily

4 years ago

Such a unique resort with the rivers and coves winding through the property and out to the beach! Stayed for 5 nights and didn’t even get to see/do everything the resort has to offer so hope to go back someday!
Best food I’ve ever had at a resort, even the main buffet was exceptionally good and wide variety of options daily! They ask at every meal if you have any food allergies. There were tons of top shelf drink options at all the bars and restaurants.
The pools were a perfectly warm temperature even at the end of November. The beach towels were huge and soft and easy to find new ones around the pools and beach. Never a lack of seating options anywhere.
We visited two of the Xcaret parks that are included in the all-inclusive rate and wish we had more time to go to others! Loved that transportation to/from the airport and all the parks was included as well.
The service at the resort was the absolute best we’ve ever experienced - the employees seemed genuinely happy and friendly and always asking if they can get you anything. Highly recommending this resort to friends and family!

Lin Jones

4 years ago

I really liked this resort. It is tastefully decorated and a lot of attentions are given to little details. The room is spacious and clean. The food at restaurants are sophisticated and delicious. Services are excellent and activities are well managed. The views are great and all inclusive fun is awesome! I would not hesitate to give it 5 star and want to come back again until my boy friend became very sick on the third day with food poisoning. It was difficult to see him suffering and couldn’t enjoy the activities and food we have paid top dollar for. He is a very healthy man and has hardly gotten sick during our 8 years together. This is the sickest I saw him. Fortunately there is a doctor stationed in the resort (you have to paid $100 for consultation and extra for medication). With two more nights left, I hope he would recover soon. Now I am not sure whether I want to come back here. Too bad because I have really liked this resort.

Lydia du Preez

5 years ago

My husband and I stayed at Hotel Xcaret Arte in November 2021 and had an amazing experience. This is a very nice adult-only all-inclusive resort. The property was absolutely gorgeous! The amenities, food, drinks, service, etc. were all top notch! We loved being right on the ocean and the river. The location and the round-trip transfers to and from the Xcaret parks were very convenient. The only constructive feedback I would provide is that there are no hot tubs on the property, which was disappointing (only hot tub was inside of the Spa, which you can only use when you book Spa services). I would highly recommend Hotel Xcaret Arte!

Kimberly Osborne

5 years ago

Our honeymoon was nothing short of excellent...thanks to Xcaret Arte! We felt welcomed as soon as we stepped off the shuttle. I cannot say enough about Sergio. He greeted us upon arrival and he made sure that we wanted for nothing. Our luggage was taken my mistake at the airport and he made sure we received it. We saw him everyday of our stay and he was always ready to assist in any way he could. It was a very relaxing yet fun experience and I look forward to going back next year!!

Brooke Ahl

5 years ago

We had an absolutely amazing trip, however there was one outstanding moment I wanted to share with you. When we had dinner at Encanta our server was Antonio and he was amazing. I also greatly appreciated him pulling other staff members over to try explaining our dish in English. I love the teamwork the manager Ramon has built in this restaurant. And we made sure to let Ramon know how much we appreciated all the work they had put into this restaurant. We also went back the following night to have some beverages at the bar. We were lucky enough to have the head bartender, Antonio (different Antonio from our server), he blew us away with some of the tastiest drinks. If you get the chance to try Antonio’s white Bloody Mary do it! Don’t let the name scare you away it doesn’t have any tomato juice but is garnished with a sliced cherry tomato. I cannot give this restaurant and our experience here enough props!

Chuck Nibley

5 years ago

Everything about our stay impressed us! From the moment we arrived! this is a destination vacation to enjoy, explore, and immerse your self. There is soo much to see and do! It is really exciting to explore all this amazing and expansive resort has to offer. From the hidden speakeasy, yes it is hidden and fun to actually find. To the many, many pools and restaurants! I have to say even after researching and reading this resort exceeded my expectations on all fronts. The food at Mercado, the Sunday brunch here is amazing. The other restaurants are equally impressive chic and romantic. Be sure to make reservations to some! You will no go unimpressed i assure you! Five stars on Everything. Thanks! And We will be Back!

Jess

5 years ago

This was our second trip to an all inclusive resort in the Cancun area. The service was good, the restaurants were pretty good and the beach was great. The last hotel we stayed at had a beach covered in so much seaweed they had tractors running up and down the beach every 10 to 15 minutes to clean it up, not a problem 8/21.

The transportation to and from the airport and activities was reliable and in good maintenance. All the parks Xcaret owns are included!

The only downside was half the restaurants require reservations and formal wear and communication wasn't very great regarding what, when, and how things were available. Overall, I would recommend staying at Hotel Xcaret Arte. I wish you could have full access to the original Hotel Xcaret Mexico next door,maybe that will come in the future. There is still some non-intrusive construction going on and another restaurant should be open soon.

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Arenal

Tah-Xido

Cayuco

Mercado de San Juan

Kibi Kibi

Cantina Viaipy

Le Chique

Encanta

Xaak

Bars at Hotel Xcaret Arte

Artistas Rooftop Bar

Musica Rooftop Bar

Piramide Wet Bar

Musica Wet Bar

Cayuco Wet Bar

Piramide Rooftop Bar

Diseno Rooftop Bar

El Deseo Speakeasy

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Casa del Diseño

Casa de los Artistas

Casa de la Pirámide

Casa de la Música

Casa de la Paz

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