Hotel Xcaret Mexico Promo Code — Save Up to 24% Compared to Booking Direct
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Hotel Xcaret Mexico
All Inclusive Included
All Inclusive Included
Address: Carretera Federal Chetumal-Puerto Juárez, Av. Solidaridad 2-Kilómetro 282 Lt 023, 77710 Playa del Carmen, Q.R., Mexico
Things To Experience While At The Resort
- Daily activities for adults, teens and kids
- Activities in rivers: kayak, paddle board and snorkel
- Sundown Service with Mexican handmade basket per night with two typical candies
- Access to main gym
- Yoga, tai chi and meditation classes
- Concierge services
- Pool Concierge
- Early Check In and Late Check Out ($)
- Pay-per-view movies ($)
- Computer and printer service / the Business center moves with you
- Direct pre-contact from your Guest Service Manager
- Complimentary WiFi internet
- Cordless telephone and speaker in bedroom
- Spa Massage ($)
- Free transportation to and from the airport, parks, & tours.
How to Get Discounted Rates at Hotel Xcaret Mexico
Discounted rates for Hotel Xcaret Mexico are applied automatically through our private pricing access — no promo code required.
Simply click “View Availability” to see real-time discounted pricing instantly. There are no extra steps, and no code to enter.
Our rates are often lower than booking directly, while still including the same room types, amenities, and full access to Xcaret parks — perfect for families, couples, and group stays.
You can view pricing immediately, compare options for your travel dates, and secure your reservation when you’re ready.
- ✔ No promo code required
- ✔ No timeshare presentations or obligations
- ✔ Same rooms and inclusions as booking direct
- ✔ Access to Xcaret parks, dining, and resort amenities included
- ✔ Discounted inventory — rates may change at any time
Restaurants Available in Hotel Xcaret Mexico
Bars at Hotel Xcaret Mexico
View a Casa Type at Hotel Xcaret Mexico
What’s Included in Your Hotel Xcaret Mexico Stay
Every stay includes premium in-room amenities and access to the full Xcaret experience:
- 1 King Bed or 2 Double Beds
- Fully stocked minibar (refreshed daily)
- In-room jacuzzi tub
- Floor-to-ceiling windows with natural light
- In-room safe for valuables
- Bathrobes & slippers for two
All bookings include access to Xcaret parks, dining, and resort amenities — with the same inclusions as booking direct.
Hotel Xcaret Mexico Promo Code FAQs
No, a promo code is not required for Hotel Xcaret Mexico. Discounted rates are applied automatically through private pricing access, allowing you to view savings instantly without entering a code.
You can access discounted rates by clicking “View Discounted Rates” or entering your travel dates through the form on this page. Live pricing will appear instantly with available savings already applied.
In many cases, yes. Private pricing access can offer lower rates than booking directly, while still including the same room types, amenities, and full access to Xcaret parks and resort benefits.
Discounted rates come from wholesale travel suppliers that provide access to inventory not always available to the public. This allows the same hotel experience at a reduced rate through a different booking channel.
Yes, the booking process is legitimate. Reservations are handled through established travel suppliers, similar to platforms like Expedia or Travelocity, while the hotel fulfills your stay directly.
No, there are no timeshare presentations, sales meetings, or obligations required to access these discounted rates.
Your stay includes access to Xcaret parks, all-inclusive dining and beverages, resort amenities, and your selected room type. The inclusions are the same as booking directly with the hotel.
Yes, you can view real-time availability and pricing before making a reservation. Simply enter your travel dates to see your options instantly.
Yes, you can select your preferred travel dates and available room types based on real-time availability when viewing pricing.
Yes, all bookings are processed securely through trusted payment systems. Your reservation is confirmed once payment is completed.
What Guests Are Saying About Hotel Xcaret Mexico
Kate Hamilton
19:28 23 Feb 26
Our family had such a great experience at Hotel Xcaret and the Xcaret parks (Xcaret, Xplor, and Xenses). The food was great and we loved trying the restaurants from each region of Mexico. We especially loved Chi and La Silla. Our trip felt like the perfect mix of relaxation, adventure, food, creativity, and culture for a family with two young kids. The photo package was really fun and our kids loved finding the places where they could scan their bracelet to snap a fun photo. We loved viewing them each evening on our TV in the hotel to reminisce on our day. There are so many little touches of detail that make this place special. Highly recommend!
Camille Delamare
22:31 21 Feb 26
Amazing resort and parks, it is one of my favourite places in Mexico when it is about all inclusive.
DO NOT accept the talk to get something free as they will take more than 4 hours trying to sell you a package even though they told you it would take only an hour.
Apart from that, everything is amazing, the customer service is incredible and the unlimited access to the parks is definitely a plus ♥️
DO NOT accept the talk to get something free as they will take more than 4 hours trying to sell you a package even though they told you it would take only an hour.
Apart from that, everything is amazing, the customer service is incredible and the unlimited access to the parks is definitely a plus ♥️
Nicki Desai Vashi
02:24 18 Feb 26
We absolutely enjoyed our vacation at Xcaret! We had the junior suite and our butlers were amazing! Andrea, Christopher, and Brandon were so helpful and kind. Highly recommend this service if you can get it. The water parks were clean and organized. The food at every restaurant was delicious, which is rare for an all inclusive. Lots of vegetarian options. Menus have vegan options as well. All bathrooms were so clean. Xcaret is great for kids age 2-16. The kids club was so fun for our kids and they wanted to go back!
Jordan our driver (private) was friendly and gave us great advice on where to eat and what to do.
The check in process was tedious, esp after a long travel day.
I recommend reserving restaurants prior to coming as things fill up very quickly. We reserved Fuego and they didn’t tell us this was not included until we got there. Luis at Fuego was great! He helped us navigate the menu and wine list.
Additionally, we had reservations (party of 12) at Cuevas. They told us they couldn’t accommodate 12 and had to split us up. It was tough as we had 6 kids. We would’ve liked to know ahead of time if this was the case.
Overall, great time and will definitely come back!
Jordan our driver (private) was friendly and gave us great advice on where to eat and what to do.
The check in process was tedious, esp after a long travel day.
I recommend reserving restaurants prior to coming as things fill up very quickly. We reserved Fuego and they didn’t tell us this was not included until we got there. Luis at Fuego was great! He helped us navigate the menu and wine list.
Additionally, we had reservations (party of 12) at Cuevas. They told us they couldn’t accommodate 12 and had to split us up. It was tough as we had 6 kids. We would’ve liked to know ahead of time if this was the case.
Overall, great time and will definitely come back!
Ella Roberts
21:22 16 Feb 26
I genuinely really liked this hotel and we would come back. The rooms were excellent - spacious, comfy beds, clean, well designed. I really appreciated little details such as them leaving toiletries such as toothbrushes, razors and shower caps for you; these were all thoughtful touches.
The food is fantastic for an all inclusive. Las cuevas was our favourite restaurant for dinner. I thought the breakfast place could maybe do less dishes but more of the popular options, as a lot of the “good” food options such as the pancakes would run out immediately. The drinks were great in the resort, and there were a lot of food options. Generally good things to say about the gastronomy here.
There are endless things to do activity wise, which keeps the whole family entertained. This was a really nice stand out point for the hotel.
The hotel is vast and there are tonnes of amazing pool areas to chill out in, the resort is well designed and is beautifully done. It was a very pleasant place to be.
All round we had a great experience, and I want to make it clear all round it was positive and we would definitely come back. However, there are a few things I think the could improve on:
The check in really needs to be sorted out - it took us over an hour to check in and we saw the queue a lot longer than that during our stay here. When people have travelled a long time to get there, particularly for families with small children, it’s a complete pain to have to wait that long. The process really needs to be quicker and there needs to be more staff working on the desk.
Generally the wait times for breakfast, lunch and dinner places is pretty frustrating. The restaurants would never be full but you often had to wait long times to get a table - I presume this is to do with staffing issues and therefore only wanting to have the restaurant at a partially full capacity but nonetheless it’s frustrating having to constantly wait.
For the places where you can pre-book (my comment above was about the walk-in restaurants) I would also say that the whole process of getting a booking for dinner is painful- it’s exceptionally difficult so I’d book far in advance, we were unable to get any fairly last minute reservations.
Lastly, I would really appreciate a list of all the restaurants and their opening times upon arrival. It’s not really clear from the website what places you can go to for lunch, what bars are open when, and what places you can make reservations at. This information would’ve made the stay smoother.
Despite a few criticisms, I really liked this place and I recommend it.
The food is fantastic for an all inclusive. Las cuevas was our favourite restaurant for dinner. I thought the breakfast place could maybe do less dishes but more of the popular options, as a lot of the “good” food options such as the pancakes would run out immediately. The drinks were great in the resort, and there were a lot of food options. Generally good things to say about the gastronomy here.
There are endless things to do activity wise, which keeps the whole family entertained. This was a really nice stand out point for the hotel.
The hotel is vast and there are tonnes of amazing pool areas to chill out in, the resort is well designed and is beautifully done. It was a very pleasant place to be.
All round we had a great experience, and I want to make it clear all round it was positive and we would definitely come back. However, there are a few things I think the could improve on:
The check in really needs to be sorted out - it took us over an hour to check in and we saw the queue a lot longer than that during our stay here. When people have travelled a long time to get there, particularly for families with small children, it’s a complete pain to have to wait that long. The process really needs to be quicker and there needs to be more staff working on the desk.
Generally the wait times for breakfast, lunch and dinner places is pretty frustrating. The restaurants would never be full but you often had to wait long times to get a table - I presume this is to do with staffing issues and therefore only wanting to have the restaurant at a partially full capacity but nonetheless it’s frustrating having to constantly wait.
For the places where you can pre-book (my comment above was about the walk-in restaurants) I would also say that the whole process of getting a booking for dinner is painful- it’s exceptionally difficult so I’d book far in advance, we were unable to get any fairly last minute reservations.
Lastly, I would really appreciate a list of all the restaurants and their opening times upon arrival. It’s not really clear from the website what places you can go to for lunch, what bars are open when, and what places you can make reservations at. This information would’ve made the stay smoother.
Despite a few criticisms, I really liked this place and I recommend it.
Cheryl Hagel
22:00 29 Jan 26
We recently returned from this hotel with three teenagers and three adults in two rooms and I cannot imagine a better resort. Everything is so clean, the food is great, service is amazing and there is never ending things to do. There are so many pools and beaches that it never feels crowded. I recommend booking some restaurants and parks/tour ahead of arrival but having a resort day the first day you are there to get oriented. Download the app for the map and info. The sofa bed wasn't bad and I had no problem sleeping on it all week. Bring watershoes and a light packable towel if you are going to tours/parks. This would be a great resort for young kids, lots of different waterslides and protected coves for beach swimming and sandcastles.
Randee Dow
13:54 29 Jan 26
Stayed 1/12 - 1/19 in Mexico 1. This hotel was beautiful. The grounds are very clean and impeccably maintained. The theming and detail into the design of all was outstanding. We had dinner at 4 restaurants and all was very delicious and high quality. Cleaning came almost twice a day to tidy up and restock water and other beverages. The water slides were really fast and fun.
I would say check in was a bit of a debacle. They had 7 people checking guests in and it still look like 45 minutes to get through the line which was really annoying after an early and long flight.
My only other comment would be on reservations for dinner. I consistently made 4 reservations to include our whole family. Many days, my girls were tired from the parks and just wanted to order room service off the TV. If you all don't show up, they charge you $25 a person. If you aren't aware of this, it could get costly. I also thought it was a silly money grab.
If you avoid the lobby, you can avoid the aggressive sales pitch. I didn't encounter it at all until the last day when we were checking out. We won't be coming back because lets face it... the world is a huge place and there are so many cities and cultures to explore. However, if we were the type that repeated a vacation, this would be on the list.
Overall, it was fantastic - beautiful and clean with top notch service.
I would say check in was a bit of a debacle. They had 7 people checking guests in and it still look like 45 minutes to get through the line which was really annoying after an early and long flight.
My only other comment would be on reservations for dinner. I consistently made 4 reservations to include our whole family. Many days, my girls were tired from the parks and just wanted to order room service off the TV. If you all don't show up, they charge you $25 a person. If you aren't aware of this, it could get costly. I also thought it was a silly money grab.
If you avoid the lobby, you can avoid the aggressive sales pitch. I didn't encounter it at all until the last day when we were checking out. We won't be coming back because lets face it... the world is a huge place and there are so many cities and cultures to explore. However, if we were the type that repeated a vacation, this would be on the list.
Overall, it was fantastic - beautiful and clean with top notch service.
Amza Vijayakumaran
22:27 22 Jan 26
We just came back from X caret. The resort is beautiful, lots of trees nice architecture. It is huge. You will be sure to get lost a few times but as you spend more time, you get the hang of it. Staff is helpful. Most are very friendly aside from a few that don’t smile and have a little attitude especially at the ice cream bar. If you’re working there especially with a lot of kids that will go, smile.
Excursions were well organized. Buses were on time- that was great.
Food- could have been better. Especially for a luxury resort we were a little disappointed. It’s not bad. But it’s not great either. Could have had a little more variety at the buffet with different foods. Breakfast was our favourite.
All in all would recommend but they do need to pay more attention to elevating the food.
Excursions were well organized. Buses were on time- that was great.
Food- could have been better. Especially for a luxury resort we were a little disappointed. It’s not bad. But it’s not great either. Could have had a little more variety at the buffet with different foods. Breakfast was our favourite.
All in all would recommend but they do need to pay more attention to elevating the food.
Mr. CPO Edwin Pardo
16:28 13 Jan 26
This was an extremely disappointing stay at a hotel that claims to offer a luxury experience. While Hotel Xcaret México is large and visually impressive, appearance alone cannot compensate for serious operational failures.
Our stay was completely ruined by a cockroach infestation in the room, something absolutely unacceptable for a hotel in this price range. This is not a minor inconvenience—it is a basic hygiene failure that should never occur at a resort of this level.
After requesting a room change, the situation only worsened.
The new room had issues with the smoke detection system, forcing staff to enter the room to replace it and interrupt our rest. Being moved once should have solved the problem, not created another one.
What makes this experience truly unacceptable is the hotel’s complete lack of interest in compensating guests when serious problems occur. Offering a room change “at no extra cost” is not compensation—it is simply the hotel correcting its own mistake. Beyond that, there was no effort whatsoever to acknowledge the inconvenience, take responsibility, or restore the guest experience.
The message was clear: once the problem happens, guest satisfaction is no longer a priority.
In summary, despite its impressive design, this hotel fails at the basics: cleanliness, room readiness, and guest care when things go wrong.
For the price paid, this experience was far below what is promised, and we would not recommend this hotel to travelers expecting true luxury or accountability
Our stay was completely ruined by a cockroach infestation in the room, something absolutely unacceptable for a hotel in this price range. This is not a minor inconvenience—it is a basic hygiene failure that should never occur at a resort of this level.
After requesting a room change, the situation only worsened.
The new room had issues with the smoke detection system, forcing staff to enter the room to replace it and interrupt our rest. Being moved once should have solved the problem, not created another one.
What makes this experience truly unacceptable is the hotel’s complete lack of interest in compensating guests when serious problems occur. Offering a room change “at no extra cost” is not compensation—it is simply the hotel correcting its own mistake. Beyond that, there was no effort whatsoever to acknowledge the inconvenience, take responsibility, or restore the guest experience.
The message was clear: once the problem happens, guest satisfaction is no longer a priority.
In summary, despite its impressive design, this hotel fails at the basics: cleanliness, room readiness, and guest care when things go wrong.
For the price paid, this experience was far below what is promised, and we would not recommend this hotel to travelers expecting true luxury or accountability
Lian Chang
23:21 02 Jan 26
We had a fabulous stay. The hotel grounds are an incredible fusion of nature and landscape architecture that make it really magical to explore. The food offerings are diverse and good, and the many parks and excursions make this trip as exciting or as relaxing as you want.
The service is generally enthusiastic and warm (and with surprisingly good English, for those of us who don't speak Spanish). That said, the concierge and housekeeping service can require patience at times, and the bus system sorely needs to be rationalized to reduce waits and unnecessarily efficient routes--but this is manageable.
Wanted to give a special shoutout and thanks to our waiter, Reyes, who provided a level of service that really elevated our experience at Azul Nogada. He shared his knowledge, made us feel so welcome, and was generally just a step above expectations.
The service is generally enthusiastic and warm (and with surprisingly good English, for those of us who don't speak Spanish). That said, the concierge and housekeeping service can require patience at times, and the bus system sorely needs to be rationalized to reduce waits and unnecessarily efficient routes--but this is manageable.
Wanted to give a special shoutout and thanks to our waiter, Reyes, who provided a level of service that really elevated our experience at Azul Nogada. He shared his knowledge, made us feel so welcome, and was generally just a step above expectations.
John Newbegin
21:28 02 Jan 26
One of the most attractive all inclusive resorts I have stayed at in Mexico. Feels a little bit like they want to be a Mexican disneyland. It is maze of hotel buildigs, pools, restaurants, grean areas, water slides, lagoons, suspension bridges. Architecture is stunning. There are so many vistas, walkways, nooks and crannys to explore. Food was very good as well. Worth staying in the new part of the hotel where they have some neat water slides for kids. All of it costs a pretty penny though and they kind of have control of you because there are no ubers to go to other hotels and you are out in the middle of nowhere. Hoenstly we enjoyed the hotel more than the Xcaret park.
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