Hotel Xcaret Mexico Discounts & Private Rates

Check available private rates for Hotel Xcaret Mexico, a family-friendly, all-inclusive resort in the Riviera Maya. No promo code or timeshare presentation is required.

Family-friendly, all-inclusive resort
Playa del Carmen, Riviera Maya, Mexico
Access to Xcaret parks, tours, dining, and transportation
Private pricing based on dates, suite type, and availability

Suite availability and private rates may change daily.

Can You Book Hotel Xcaret Mexico at a Discount?

Yes. Hotel Resort Discounts provides access to private pricing for Hotel Xcaret Mexico based on your travel dates, guest count, and available suite category. You can compare current suites, Casas, included benefits, and booking terms before completing your reservation. No timeshare presentation or promo code is required.

Hotel Xcaret Mexico

Address: Carretera Federal Chetumal-Puerto Juárez, Av. Solidaridad 2-Kilómetro 282 Lt 023, 77710 Playa del Carmen, Q.R., Mexico

Hotel Xcaret Mexico Details and Amenities

Hotel Xcaret México combines family-friendly accommodations, premium dining, natural surroundings, cultural experiences, and access to Grupo Xcaret parks through its All-Fun Inclusive concept.

Suites and Accommodations

✔ Family-friendly suites with jungle, river, or ocean views
✔ Junior suites, swim-up suites, and larger suite categories
✔ Minibar, Wi-Fi, television, and in-room amenities
✔ Room layouts and features vary by selected category

Dining and Drinks

✔ Mexican and international culinary experiences
✔ Restaurants, cafés, bars, and casual dining venues
✔ Food and beverages at participating restaurants
✔ Select specialty dining experiences may cost extra

Parks and Transportation

✔ Access to participating Grupo Xcaret parks and tours
✔ Transportation between the hotel and participating parks
✔ Xcaret Xailing ferry and catamaran experiences
✔ Round-trip airport transportation under applicable terms

Family Fun and Wellness

✔ Dedicated areas and activities for children and teens
✔ Pools, rivers, family entertainment, and cultural activities
✔ Muluk Spa treatments and wellness experiences
✔ Fitness facilities and activities for different age groups

Good to know: Some parks, tours, restaurants, spa services, and special experiences may require advance reservations or an additional fee.

Suite features, park schedules, transportation, restaurant availability, operating hours, and included experiences may vary by travel dates and room category.

Access Private Rates at Hotel Xcaret Mexico

Private pricing for Hotel Xcaret México is available for eligible travel dates and suite categories. No promo code or timeshare presentation is required.

Select Check Discounted Rates to view current suite availability and pricing for your travel dates.

Compare available suites, review the included resort benefits and booking terms, and complete your reservation online when ready.

✔ Private pricing access
✔ No promo code required
✔ No timeshare presentation or sales obligation
✔ Available suites and inclusions displayed before booking
✔ Access to included Xcaret parks, dining, and resort amenities
✔ Rates and suite availability may change daily

Restaurants at Hotel Xcaret México

Plant-based cuisine

Bio

Plant-based dishes made with fresh ingredients and flavors drawn from Mexican cooking and the resort’s natural surroundings.

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Dining inside natural caves

Las Cuevas

Brazilian-style grilled meats are served inside the resort’s natural cave system, making the setting a central part of the meal.

View Las Cuevas

Beachfront dining

Las Playas

A casual outdoor restaurant serving seafood and grilled dishes near the beach and Caribbean shoreline.

View Las Playas

Adults-only dining

Fuego

Contemporary cuisine and ocean views offered within Casa Fuego for guests who meet the restaurant’s access requirements.

View Fuego

Japanese-inspired cuisine

Xin-Gao

Japanese-inspired menus featuring sushi, teppanyaki, and other Asian dishes prepared across several dining experiences.

View Xin-Gao

Dinner and live performance

Teatro del Rio

A dinner-and-show experience that combines Mexican food, music, live performance, and storytelling beside the river.

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Family-friendly buffet

Chibali

A relaxed international buffet with familiar dishes and options intended for children, adults, and different tastes.

View Chibali

Mexican market-style dining

Mercado de la Merced

A market-style restaurant with regional Mexican dishes, traditional flavors, and food stations inspired by different parts of the country.

View Mercado de la Merced

Mexican cantina

Cantina Los Faroles

Regional dishes, drinks, music, and a setting based on the atmosphere of a traditional Mexican cantina.

View Cantina Los Faroles

International dining

La Trajinera

International buffet and à la carte selections served near the resort’s waterways in a colorful indoor and outdoor setting.

View La Trajinera

Michelin-starred tasting menu

HA

Chef Carlos Gaytán’s tasting experience presents contemporary Mexican cooking through a set sequence of carefully prepared courses.

View HA

Restaurant schedules, menus, age requirements, dress codes, reservation policies, and additional charges can change. Confirm the current terms for each restaurant before your stay.

Bars at Hotel Xcaret Mexico

Outdoor bar

Bar hours, menus, age requirements, pool access, and Casa-specific restrictions can change. Confirm current access and service times during your stay.

Explore the Casas at Hotel Xcaret México

Families and resort activities

Casa Viento

Casa Viento is close to the resort’s rivers, family activities, pools, and shared recreation areas. Its suite options include garden, river, and swim-up categories.

View Casa Viento

Central resort location

Casa Espiral

Casa Espiral sits near many of the resort’s main areas and offers garden, river, ocean-view, junior, and swim-up suite categories.

View Casa Espiral

Family suite selection

Casa Tierra

Casa Tierra offers one of the hotel’s broadest room selections, including garden, ocean-view, oceanfront family, junior, swim-up, and presidential suites.

View Casa Tierra

Spa suites and quiet surroundings

Casa Agua

Located near Muluk Spa, Casa Agua offers spa-focused garden, river, and junior suites. It may suit guests who want to stay close to the hotel’s wellness facilities.

View Casa Agua

Adults-only Casa

Casa Fuego

Casa Fuego is the hotel’s adults-only Casa. Guests have access to its private restaurant and rooftop area, with river, oceanfront, junior, swim-up, and presidential suite options.

View Casa Fuego

Available suites, age requirements, Casa access, and included benefits can vary by room category and reservation terms. Check the Casa and suite name shown with your available room before booking.

What’s Included in Your Hotel Xcaret Mexico Stay

Eligible stays at Hotel Xcaret Mexico include premium suite amenities and access to a family-friendly, all-inclusive resort experience:

King bed or two double beds in eligible suite categories
In-room minibar refreshed daily
In-suite bathroom and relaxation amenities
Private balcony or terrace in eligible categories
In-room safe for valuables
Bathrobes and slippers

Guests also enjoy access to resort restaurants, bars, pools, family activities, fitness facilities, and natural waterways.

Eligible stays include access to participating Xcaret parks, tours, and transportation benefits. All included benefits and reservation terms are displayed before booking.

Hotel Xcaret Mexico Booking FAQs

How do I view private pricing for Hotel Xcaret Mexico?

Enter your travel dates and the number of guests to view available suites and current private pricing. Availability and prices depend on your selected dates, occupancy, and suite category.

Can I choose my suite and Casa?

You can select from the suite categories available for your travel dates. Review the associated Casa carefully because its location, room selection, age requirements, restaurants, and Casa-specific benefits can differ.

Are private rates always lower than the hotel’s public rates?

Private pricing may be lower for eligible dates and suite categories, but savings are not guaranteed for every stay. Compare the final price, included benefits, payment terms, and cancellation policy before booking.

Is Hotel Xcaret Mexico family-friendly?

Yes. Hotel Xcaret Mexico welcomes families and offers suites, pools, recreation areas, and activities for different age groups. Certain Casas, restaurants, rooftops, and other areas may have age or access requirements.

What is included with a Hotel Xcaret Mexico stay?

Eligible stays include accommodations, food and beverages at participating venues, resort amenities, and access to participating Xcaret parks and experiences. Exact inclusions are displayed with the available reservation.

Is airport and park transportation included?

Airport and participating park transportation may be included under applicable reservation terms. Review the eligible airport, operating schedules, advance-arrangement requirements, and included routes before booking.

Can I review the final price and cancellation terms before booking?

Yes. You can review the available suite, total price, included benefits, payment requirements, and cancellation terms before completing your reservation.

Is a timeshare presentation required?

No. A timeshare presentation, sales meeting, resort tour, or similar obligation is not required to access the private pricing displayed through Hotel Resort Discounts.

What Guests Are Saying About Hotel Xcaret Mexico

Hotel Xcaret México

4.6

Based on 20052 reviews

review us on

Benoit Mcnamara

1 month ago

Google reviews don't have separate sections, so here it is as one flowing review:

This resort feels like a machine built to process and upsell guests, not to host them. The setting is genuinely stunning, the architecture, jungle and river landscape are exceptional, the kids' activities are great, and the access to the Xcaret park is convenient. That's why we chose it, and that's where the positives end.

The problems started before we reached our room. Despite written confirmation from the hotel's own team over WhatsApp (case 07495547) that our 2-year-old would be treated as an infant at no extra charge, and despite our room being booked and priced for exactly our family of four with both children free, the duty manager, Carlos, insisted at 9pm check-in on charging us for an additional guest. We paid about $2,200 USD for a night listed at $1,649 for our group. Check-in is not a welcome here, it's an upselling exercise, and our formal complaint changed nothing.

The facilities are beautiful but effectively inaccessible. Not a single à la carte restaurant reservation was available during our stay, while some restaurants appeared to be block-booked for what looked like timeshare sales events.

We gave them every opportunity to make things right and even booked a second stay, but changing rooms was difficult and every request became a negotiation. Housekeeping needed three attempts to make up a hide-a-bed, and on the fourth try installed a duvet cover that was still wet. There were bugs in the room, and the front desk's complete indifference when I reported it said everything.

We ended up cutting our stay short and moving to Chablé Maroma, a real 5-star, where the difference was immediate. At $1,700 a night, Hotel Xcaret is a spectacular setting wrapped around an operation that simply does not care. No value, no hospitality, not a 5-star.

Xavier Pena

1 month ago

Great place to vacation with family and loved ones. Its a total experience, the food, the drinks, the vibes...loved every aspect of the place. The rooms are super comfortable, the food is delicious, the drinks hit just right. Lots of variety of different types of foods, they have a ton of restaurants to pick from, bars and pools all across the resort, the parks are amazing and have a ton of different activities to do. You can go a whole week and still not have enough time to do everything. Definitely worth going back a 2nd, 3rd and 4th time. First time around, we did parks, the 2nd time we decided to enjoy more of what the hotel had to offer. Still enjoyed every day of my stay. Mexico phase 2 is definitely a great addition. Cant wait for Arte phase 2 and im sure they will keep expanding more as the years come along.

Hilda Rocha

2 months ago

I am writing to express my disappointment with my recent stay at Hotel Xcaret México. My family spent over $11,000 expecting a premium vacation, but we experienced repeated service failures that significantly affected our trip.

After arriving on a red-eye flight with my four children, check-in was slow and disorganized, and we were then followed by staff to pressure us to attend a membership presentation. Room service was also poor: our order took hours to arrive, and the room phone did not work. Housekeeping was inconsistent, and bottled water was not replenished daily.

We also had major problems with lost and found. My daughter left a cap at a buffet restaurant, and although staff confirmed it had been turned in, it took three days and multiple visits before it was finally located.

Restaurant reservations were another major issue. We were never told in advance that reservations had to be made early, and by the time we learned this, most restaurants were fully booked. When staff finally secured a reservation for us, they made it for the wrong number of guests. After I pointed this out and they tried to fix it, they said reservations had to be made by room and was told I had two 6:30pm reservations. At the restaurant they refused to seat my family because one of the two reservations was for 6:00pm and were well past the 15 minute grace period. Even though half of us were still on time, we were still denied service. However, why would I want to dine with 2 of my children and niece missing (people in second room)? The restaurant was mostly empty, yet we were still turned away. Only after escalating the issue at the front desk were we eventually given seating elsewhere.

The reservation app also caused unnecessary frustration because staff could not explain how to log in correctly. I eventually discovered on my own that the room number needed an extra “1” at the beginning.

I also attended the membership presentation after being promised a $400 voucher and told it would last only 90 minutes with no pressure to buy. Instead, the presentation lasted well over two hours, and I had to speak with five different sales representatives before they finally honored the voucher.

Finally, our departure experience was disappointing as well. My niece, who was transferring to Hotel Xcaret Arte, was refused assistance and told to pay for a taxi despite remaining within the Xcaret resort system.

These repeated issues turned what should have been a relaxing family vacation into a stressful experience. I respectfully request appropriate compensation for the inconvenience, lost time, and disappointment my family endured. I also hope these concerns are taken seriously so future guests receive the level of service your resort promises.

However, we did have fun at the parks. But customer service at resort is very lacking.

Brenda Kosciuk

2 months ago

Our 6 night stay at Hotel Xcaret México was absolutely outstanding.
The resort is gorgeous, the food is delicious, the service is incredible and the parks are extremely fun (Xplor and Xenotes were our favorites).
Everyone that we came into contact with was amazing, kind and helpful.
Special shoutouts to:
- Karla at the Casa Luna rooftop pool (¡hola, Karla!, no tuve la oportunidad de despedirme 😣)
- Antony de Mercado
-Paulina y Tony at Xenotes tour (a must!!)
- Omar at Tulum
We will definitely be back!!

Orlando D. Maldonado

2 months ago

I am currently staying at Xcaret, and I have to say this has been one of the most disappointing resort experiences I’ve ever had.

For nearly 36 hours, we’ve had ongoing issues with our room door lock. The resort keeps insisting that our room is the only one affected, but that simply isn’t true. I’m here as part of a wedding party, and two other family members have experienced the exact same problem.

Every single time we leave our room whether it’s to visit the parks or just grab something to eat—our room bracelet no longer unlocks the door. We then have to wait for security to come and let us back into our room. This has happened repeatedly and has become incredibly frustrating.

What’s even more disappointing is the lack of accountability. We’ve been told multiple times that the issue has been “fixed,” yet it continues to happen. No one from management has taken ownership or provided a real solution.

I’ve stayed at many resorts over the years, and this has been, without question, the worst experience I’ve had. Between the poor service, the lack of communication, and management’s failure to resolve an ongoing issue, this stay has fallen far below the standard I expected.

Saki

2 months ago

I would return here despite a few pros and cons, as is to be expected on any trip and we never expect perfection.
Our room drain had the MOST FOUL smell. I don’t think that can be helped though as I have experienced that around Cancún in general, especially this season with the sargassum overbloom. They don’t restock the mini-fridge daily and if they’re supposed to, well they didn’t even when they cleaned our room. Wait staff is SUPERB, front desk is extremely helpful, and the concierge is as helpful as they can be with the overall resort restrictions (I got sick my third day the night before our reservation for the boat dinner. THEY DO NOT ANSWER THEIR PHONES and therefore I walked down the next morning. I was charged the cancel fee (understandable if I didn’t try calling the afternoon and night before and I felt so sick I told them I don’t care, but at least it will free up that space if someone was waiting. I also literally stated “I don’t think being ill and stuck on an alcohol and dinner BOAT cruise will be good FOR ANYONE. Especially if I become any kind of ill….” I was more disgruntled that no one answers the phones there EVER and I called every line from the room to have me transferred to concierge to see if it could be more helpful to have the call picked up, and they still didn’t answer 🤣). If you need to change reservations you will have to try and do so within their available hours in person. Despite this small situation, all staff were pleasant at all times. This is the same in the parks. Everyone was so friendly and helpful! My family still had a very memorable and fun visit and we would return!

D Anthony Coleman

3 months ago

Just returned from a 6 day trip and it was all very exciting. There are so many things to do that you have to go multiple times.

The staff made the trip. Everyone was very gracious and it all seemed very genuine and not forced because it’s the job. I cant say enough about the people.

There are so many food options. And it was relatively easy to get reservations for whatever we wanted. The room service was a little hit or miss, but it’s a tiny city with 5k employees and sometimes something will get dropped. It didn’t take from the experience at all. The lobby bar has the best coffee on the property. We were on what they call Mexico 1. It’s the kid centric side but you can walk right over to Mexico 2 and swim over there and go down the giant water slides.

The cave swimming was awesome. But it’s a bit of a longer swim. The pools are everywhere and awesome. Swim up bars and great drinks.

We should have splurged for a bigger room, but we were totally satisfied. A large hot tub that was cool, a big shower and separate toilet. Mini bar restocked each day, snacks also.

The check in can be lengthy but there is a lot of information. Checkout for us was ridiculous. There was one person and we missed our bus because the one person was dealing with everyone in line.

We will be going back for sure though.

Andrea Levicki

5 months ago

We have been to this resort twice—our first visit was before the expansion. At that time, it truly felt like a 5-star, exceptional experience. The service made you feel special, meals were never rushed, and everything flowed effortlessly. You could walk around at any time of day and easily find a lounger, and the overall atmosphere was relaxed and luxurious.

On our second visit, unfortunately, it felt more like a 4-star experience. The resort has grown significantly, and with that has come heavy traffic throughout. One evening, we spent an hour walking to five different restaurants, all with lineups. Guests now wake up early to “save” loungers, which really takes away from the experience.

The service was still good, but noticeably slower. Many times, we were left with dirty tables or had to get our own drinks. It simply feels like there isn’t enough staff for the number of guests.

That said, the resort itself is absolutely stunning. The rooms are still 5-star, and the attention to detail—especially in the bathrooms throughout the property—is incredible. It’s truly beautiful. However, it seems the staffing and service haven’t yet caught up with the expansion, which is disappointing.

Kate Hamilton

6 months ago

Our family had such a great experience at Hotel Xcaret and the Xcaret parks (Xcaret, Xplor, and Xenses). The food was great and we loved trying the restaurants from each region of Mexico. We especially loved Chi and La Silla. Our trip felt like the perfect mix of relaxation, adventure, food, creativity, and culture for a family with two young kids. The photo package was really fun and our kids loved finding the places where they could scan their bracelet to snap a fun photo. We loved viewing them each evening on our TV in the hotel to reminisce on our day. There are so many little touches of detail that make this place special. Highly recommend!

Camille Delamare

6 months ago

Amazing resort and parks, it is one of my favourite places in Mexico when it is about all inclusive.
DO NOT accept the talk to get something free as they will take more than 4 hours trying to sell you a package even though they told you it would take only an hour.
Apart from that, everything is amazing, the customer service is incredible and the unlimited access to the parks is definitely a plus ♥️

Hotel Xcaret Mexico Discounts & Private Rates

Can You Book Hotel Xcaret Mexico at a Discount?

Hotel Xcaret Mexico

Hotel Xcaret Mexico Details and Amenities

Suites and Accommodations

Dining and Drinks

Parks and Transportation

Family Fun and Wellness

Access Private Rates at Hotel Xcaret Mexico

Restaurants at Hotel Xcaret México

Bio

Las Cuevas

Las Playas

Fuego

Xin-Gao

Teatro del Rio

Chibali

Mercado de la Merced

Cantina Los Faroles

La Trajinera

HA

Bars at Hotel Xcaret Mexico

Bio Bar

Fuego Rooftop Bar

Trajinera Bar

Pool Bar

Lobby Bar

Explore the Casas at Hotel Xcaret México

Casa Viento

Casa Espiral

Casa Tierra

Casa Agua

Casa Fuego

What’s Included in Your Hotel Xcaret Mexico Stay

Hotel Xcaret Mexico Booking FAQs

What Guests Are Saying About Hotel Xcaret Mexico

Getting Your Hotel Xcaret Mexico Discount Is Easy!

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