Absolutely Horrendous Experience - A Complete Disaster of a Resort!I am currently staying at Xcaret Hotel until Thursday, and I can confidently say this is the WORST vacation experience I have ever had. From the moment we arrived, everything has been a nightmare.We paid for upgraded rooms and were assured they would be side by side.Instead, upon arrival, we were told the rooms weren't ready, and we were forced to take rooms on different floors, completely separating our family— unacceptable, especially when traveling with kids.To make matters worse, our kids' room had an overwhelming, unbearable chemical gas stench coming from the washroom toilet. The smell was so intense it was dangerous to breathe in, making the room unlivable. After complaining, the hotel admitted they had been doing repairs while we were out on an excursion. The solution?Moving us to a smaller, less desirable garden-view room at the farthest possible location-a complete downgrade instead of a fix!The hotel is a complete mess, disorganized, unprofessional, and lacking any proper customer service. The front desk staff? Completely useless, rude, and unhelpful. They don't care about guests, and they certainly don't care about fixing their mistakes.I am beyond furious, frustrated, and disgusted by the treatment we have received. This place is NOT worth the money, and I would never recommend it to anyone. We expected a luxury experience, and instead, we've been given a chaotic disaster of a stay.